Guusto Reviews & Product Details

Easy to Use Employee Recognition Software That Actually Reaches Everyone Guusto is a scalable employee recognition software that helps organizations improve engagement, retention, and performance across every team. Unlike traditional recognition programs that are costly, complicated, and often exclude frontline or deskless workers, Guusto ensures appreciation reaches everyone. Recognition becomes simple, inclusive, and impactful, making it a strategic tool for building stronger teams. Guusto allows companies to launch recognition programs at any scale and expand as they grow. Start with manager-led or HR-led recognition and add peer-to-peer recognition when ready. The platform is cost-efficient because you only pay for users who send recognition, not every employee. It works for full-time, hourly, seasonal, and contingent employees, as well as customers, ensuring no one is left out. Most recognition software fails to engage frontline employees because it relies on email, logins, or devices they may not have. Guusto delivers recognition where employees actually are. Messages can be sent through SMS, QR codes, printed cards, intranet, TV displays, or existing frontline communication tools. Low-tech redemption options allow employees to claim rewards without creating an account. If contact information is limited, rewards can be routed to managers for in-person handoff, making sure every employee is included. Guusto makes it easy for managers to recognize employees consistently without adding extra work. Smart nudges highlight employees who may need recognition most. Program insights and automated draws increase participation and maintain consistency across teams. First-line reward approvals keep recognition moving quickly while maintaining oversight. Managers can build a culture of recognition without complexity. Guusto helps organizations create a measurable, scalable, and inclusive recognition program. By reaching every employee, including frontline and deskless teams, it improves engagement, strengthens retention, and enhances overall performance. Recognition is no longer a nice-to-have perk. With Guusto, appreciation becomes a strategic tool that boosts morale, supports team growth, and drives meaningful business outcomes.

Product Website

Seller

Guusto

Discussions

Guusto Community

Languages Supported

English, French, Spanish

Overview by

Skai Dalziel (Co-CEO at Guusto | Helping HR Leaders Shape Great Culture | #1 Rated Recognition and Rewards Platform)

Pricing

Pricing provided by Guusto.

Free

Per Month

View More Pricing Information

Guusto Media

Guusto Demo - Recognition Provider Comparison Chart

See how Guusto stacks up against competitors.

Guusto Demo - Start sending rewards in minutes, not months

Not another points program that requires you to create accounts for all employees. Start with a single user, recognize anyone (seasonal workers, contractors, candidates, volunteers, customers) and then scale when ready.

Guusto Demo - Flexible delivery to reach deskless workers

Email, SMS, Mobile Push, TV Display, Announcements, Intranet and Print options that can be redeemed with no technology. Automated awards sent to managers for personal delivery.

Gifts sent using Guusto do not have markups, which means your employees receive every dollar you spend. We make money by charging merchants, when recipients redeem their gifts at any of our 60,000+ partner merchant locations.

Learn more about how Guusto compares to an in-house program, and where you will see a higher ROI if you switch.

Official Downloads

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G2 reviews are authentic and verified.

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Grishma G.

Senior customer service representative

Retail

Enterprise (> 1000 emp.)

9/10/2024

"Quick, Effective Recognition with Guusto"

5/5

What do you like best about Guusto?

I use Guusto for milestone things like work anniversaries and hitting targets, which helps in a busy workplace where recognition can be easily postponed. I like that Guusto is quick and actually gets used because it allows for immediate recognition without needing to set aside time or get approvals. It really makes people feel seen for their contributions and reinforces positive behavior. The account creation was very clear and easy with no technical issues. With more than 10,000 people at my company, it's nice to have a tool that works well for our size. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

The variety of rewards options could be better. It covers many popular retailers but could use more variety. Also, the customization of recognition messages needs improvement. Review collected by and hosted on G2.com.

Bryan R.

Warehouse Manager

Mid-Market (51-1000 emp.)

2/25/2026

"Guusto Makes Recognition Simple, Immediate, and Meaningful"

5/5

What do you like best about Guusto?

What I like best about Guusto is how simple and immediate it makes recognition. It’s easy to send a quick shoutout or reward in the moment, which helps recognition feel genuine instead of delayed or forced. The platform is straightforward to use, integrates well with daily tools, and gives team members flexibility to choose rewards they actually want. Most importantly, it supports a positive culture by encouraging peer‑to‑peer recognition, not just top‑down, which makes appreciation feel more meaningful across the team. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

One drawback of Guusto is that it can feel a bit limited once you’re familiar with the platform. While it’s great for quick recognition, there isn’t much room for customization or flexibility in how rewards or messages are structured. Occasionally, the process can feel repetitive, and the available reward amounts or options may not always match the level of effort being recognized. It works well overall, but a few more personalization and flexibility options would make it even stronger. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

Guusto is solving the problem of recognition being inconsistent, delayed, or overlooked in busy work environments. Instead of appreciation only happening during annual reviews or formal programs, Guusto makes it easy to recognize people in real time. That benefits me by helping reinforce positive behavior, teamwork, and effort right when it happens. It also takes the pressure off managers being the only source of recognition, since peer‑to‑peer shoutouts encourage a stronger, more engaged culture. Overall, it helps boost morale, motivation, and connection across the team with very little administrative effort. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

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Thanks so much for sharing your experience on G2! :)

We’re thrilled Guusto is helping make recognition simple, immediate, and meaningful, and that it’s supporting peer-to-peer appreciation across your team.

We also value your feedback on customization — if you have any precise ideas or suggestions, please reach out to info@guusto.com. We’d love to hear from you! :D

Avyan S.

Software Developer

Computer Software

Small-Business (50 or fewer emp.)

2/11/2026

"Recognition Made Real, Scaling Personalized Rewards and Team Appreciation with Data-Driven Ease"

4/5

What do you like best about Guusto?

I love the flexibility of the delivery options being able to choose between an instant sms notification or a printed gift card URL allow us to tailor the reward to the specific situation. The bulk add recipient picture is a major time saver for team wide incentive and the ability to add a personalized note like thanking someone for taking initiative, make the recognition feel much more genuine and impact. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

While the interface is streamlined the initial process of configuration the "Notify Manager" email settings for large batches of gives can occasionally take a bit of manual effort. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

Guusto has a solved our "Manual Reward Tracking" problem bhai providing a centralised hub where we can manage all our Account Funds and Shoutouts in one place. It has effectively eliminated the friction of physical gift card distribution, as the email SMS rewards options ensures that our team members receive their $10 rewards instantly, no matter where they are working. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

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Thank you for the detailed feedback! :) We’re so glad the flexible delivery methods, bulk tools, and personalized notes are helping you create meaningful recognition at scale. It’s great to hear Guusto has made tracking and sending rewards more seamless. We appreciate your input on the “Notify Manager” settings as well.

Arshad Ali M.

Sales Manager

Mid-Market (51-1000 emp.)

12/19/2025

"Effortless Setup and Outstanding Support with Guusto"

5/5

What do you like best about Guusto?

I like how easy it is to setup Guusto for our rewards program. I think the dashboard and user interface was thoughtfully designed by the Guusto team. As a sales manager, using Guusto has helped to boost our team's performer, we have been able to grow our sales with the incentives that Guusto offers on the platform. I also like how quick and responsive the Support team is when called upon, they provide assistance and help to resolve issues without hassle. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I don't have any dislike for the Guusto platform, their team does an incredible job of constantly innovating and improving the features available on the platform. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

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Thank you for your wonderful feedback! :) We’re thrilled to hear that Guusto has made setup effortless and that our dashboard, interface, and support team have helped boost your team’s performance.

It’s great to know that our platform is helping you reward both customers and employees while fostering a positive and motivating environment. Your kind words inspire us to keep innovating and improving! :D

Minoti P.

Insurance Advisor.

Small-Business (50 or fewer emp.)

3/26/2026

"Guusto Is User-Friendly, Flexible, and Truly Beneficial"

5/5

What do you like best about Guusto?

Guusto is very user friendly and easy to use, with different options available to us to choose from. Useful and beneficial.

Implementation is easy and makes it convenient to choose options.

Customer support is effective, easy to reach to and resolve issues if any.

Frequently to make a change if need be.

It has many vendors that can be used for gift amount, covering different facets of life and need . Review collected by and hosted on G2.com.

What do you dislike about Guusto?

Nothing, as of now.

One thing I would like to mention is that we should have the option to move the amount from one vendor to another, so long it has not been encashed. Review collected by and hosted on G2.com.

David L.

Director of Marketing

Mid-Market (51-1000 emp.)

2/25/2026

"Guusto Makes Employee Recognition Easy with Flexible Reward Options"

5/5

What do you like best about Guusto?

Guusto is super easy to use and provides a variety of redeemable cards from brands that I use regularly. It also provides a virtual Mastercard option that I can use anywhere! My company uses it for employee milestones, "Thank You" recognition for employees that go above and beyond or just a little moral boost after a tough week. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

Nothing. It is super easy to use! If I had one dislike it would be understanding how to create an account - but that was a very minor learning curve for me. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

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Thanks so much for sharing your experience on G2! :)

We’re thrilled to hear that Guusto makes employee recognition easy and that your team enjoys the flexibility to choose rewards that truly matter. It’s wonderful to know it’s helping you celebrate milestones, show appreciation, and boost morale in a meaningful way! :D

Verified User in Consumer Services

3/28/2026

"Fantastic"

5/5

What do you like best about Guusto?

What I like best about Guusto is how easy it makes employee recognition and rewards. The platform is very simple to use, and sending rewards or eCards to employees is quick and convenient. I also like that recipients can choose their own gift, which makes the reward more meaningful and flexible. Guusto helps improve employee motivation, appreciation, and workplace culture by making recognition easy and accessible for everyone. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

What I dislike about Guusto is that sometimes the gift options are limited depending on the location, and some rewards may take time to be redeemed. Also, the platform could offer more customization options for messages and rewards. Overall, the system works well, but adding more gift choices and faster redemption would improve the user experience. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

Guusto is solving the problem of employee recognition and rewards by making it easy for managers and coworkers to appreciate each other’s work. In many workplaces, employees feel undervalued because recognition is not given regularly or the reward process is complicated. Guusto provides a simple platform to send rewards, eCards, and recognition instantly.

This benefits me by making recognition more frequent and meaningful. It improves motivation, job satisfaction, and workplace morale. It also makes it easy to send and receive rewards without complicated processes, which saves time and improves overall workplace culture. Review collected by and hosted on G2.com.

Paulo L.

Night auditor

Mid-Market (51-1000 emp.)

1/9/2026

"Effortless Recognition and Seamless Rewards Experience"

5/5

What do you like best about Guusto?

Guusto makes it incredibly easy to recognize people in a timely and meaningful way. I love how fast it is to send a reward, how flexible the redemption options are, and how the platform removes all the administrative friction that usually comes with recognition programs. It genuinely helps build a positive culture because appreciation becomes effortless Review collected by and hosted on G2.com.

What do you dislike about Guusto?

The main challenges I’ve run into are login issues on mobile devices and difficulties signing in with email providers other than Gmail. Outlook and similar accounts often require multiple attempts or don’t authenticate smoothly, which slows things down when I’m trying to access the platform quickly Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

Guusto has made employee recognition much more efficient for us by providing a straightforward and quick method to send rewards, eliminating the need for manual tracking or extra administrative work. It addresses the issue of inconsistent or delayed appreciation by allowing recognition to be given instantly and effortlessly. The wide range of redemption options means that recipients can choose something truly meaningful to them, which has boosted engagement and significantly enhanced the impact of our recognition initiatives. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

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Thank you so much for sharing your feedback! :)

We’re thrilled to hear that Guusto is helping make recognition quick, meaningful, and easy for your team. It’s wonderful to hear how much Guusto has helped streamline your recognition process and enhance engagement — your insights are invaluable as we continue improving the platform!

We also really appreciate you sharing the challenges with signing in on mobile and with non-Gmail accounts. Our team will be working on implementing single sign-on (Google Sign-In), so hopefully this will be available as an option in the future and make logging in on the app even smoother for everyone. :)

Vinny W.

Cashier

Small-Business (50 or fewer emp.)

2/13/2026

"Effortless Employee Recognition with Vast Gift Options"

5/5

What do you like best about Guusto?

I enjoy Guusto for employee recognition because it's so easy to give a Guusto gift card instead of searching for things for employees. There are a lot of options to choose from, and it's not limited to one or two stores, which I find really convenient. I love that there are plenty of online stores where you can grab a gift card and use it online instead of having to go to the store. Everything about Guusto works really well for me, and the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

Nothing Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

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Thanks so much for the great review on G2! 😊 We’re thrilled to hear you’re enjoying the flexibility and convenience. That’s exactly what we aim for!

Matt D.

Program Manager

Mid-Market (51-1000 emp.)

3/9/2022

"Showing your appreciation has never been easier with Guusto"

4.5/5

What do you like best about Guusto?

The ease of use of the platform, the ability to create teams and preload your crew so you can easily select an employee to send appreciation in form of a gift.

Also, the report function and tracking have both come in very handy and are something I use regularly. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

So far so good - there was a bit of time I had to wait to secure my account and use of a credit card vs loading in funds with a cheque or transfer, but overall Guusto has been a positive experience. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

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Thank you for sharing your experience! We're delighted to hear that Guusto has made it easier to recognize your team and positively impact morale. We appreciate your note about account setup and payment options—your feedback helps us continue improving the overall experience. :)