# Is WinCan worth it for utilities that need a stable, reliable vendor with strong support?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Whether a platform is worth adopting is often reduced to a feature comparison, but for a utility, the more consequential question is vendor stability: will the company still support the software and respond to support tickets five years into a multi-decade asset management cycle? That's a different kind of trust than a features list, and it's hard to answer from G2 alone right now since reviewer volume across <a class="a a--md" elv="true" href="https://www.g2.com/categories/wastewater-pipeline-inspection"><strong>wastewater pipeline inspection software</strong></a> is still thin.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><strong>What makes this worth settling carefully:</strong></p><ul>
<li>Installed base size, and how long the vendor has operated in sewer inspection specifically, not just software generally</li>
<li>Whether support is delivered directly by the vendor or through a reseller layer</li>
<li>How GIS and asset management integrations hold up as those third-party systems update on their own schedules</li>
<li>Whether there's a track record independent of the vendor's own marketing claims</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">What the reviews actually show for each:</p><ul><li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/wincan/reviews"><strong>WinCan</strong></a>: Describes an installed base of more than 8,500 licenses worldwide and positions itself as the long-standing name in sewer inspection, with cloud-based AI features and GIS integration built into the core product; a license count that size suggests staying power.</li></ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For utilities running WinCan today: Has support responsiveness matched what an install base that size would suggest, or does ticket turnaround vary more than the vendor's own numbers imply?</p>

##### Post Metadata
- Posted at: about 1 month ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;For a utility, I’d weigh support consistency and upgrade stability as heavily as the feature set itself. The strongest evidence would be whether long-term customers can point to predictable ticket resolution and integrations that keep working through GIS or asset-system changes.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: about 1 month ago
- Author title: Marketing Executive




## Related Product
[WinCan](https://www.g2.com/products/wincan/reviews)

## Related Category
[Wastewater Pipeline Inspection](https://www.g2.com/categories/wastewater-pipeline-inspection)

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