# Which Salesforce AppExchange apps survive an org upgrade without breaking the customisations already in place?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Every heavily customised org has a list of things nobody touches. Release weekends are when you find out which of your apps are on it. So which<a class="a a--md" elv="true" href="https://www.g2.com/categories/salesforce-appexchange-apps"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/salesforce-appexchange-apps">Salesforce AppExchange apps</a> survive an org upgrade without breaking the customisations already in place? The architectural difference that usually decides it:</p><ul>
<li>Native on the platform, sharing the same data model and moving with Salesforce releases</li>
<li>Managed package with its own objects, upgraded by the vendor on its own schedule</li>
<li>Connected app that lives outside and syncs through the API, unaffected by org changes but holding its own configuration</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Three apps at different points on that line:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews"><strong>Agentforce Revenue Management</strong></a> runs natively on the platform with one data model across quoting, contracts, ordering and billing, so there is no second system to reconcile after a release. Reviewers describe a real learning curve and note that a complex catalog needs a named owner or the quote page drifts.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/dealhub-ai/reviews"><strong>DealHub AI</strong></a> connects natively to Salesforce and is often brought in as an alternative to configuring CPQ in the org itself. Reviewers point out that its API path needs a separate playbook, which doubles what there is to maintain.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/everstage/reviews"><strong>Everstage</strong></a> sits outside the org and reads from it, with commission logic built in a no-code plan designer rather than in Salesforce. That keeps the plan intact through org changes, at the cost of the logic living somewhere your admin does not own.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For anyone who has been through a messy release: which app broke, and was it the integration or the customisation around it?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p>

##### Post Metadata
- Posted at: 19 days ago
- Author title: Tech Consultant
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;From what I&#39;ve seen, it&#39;s almost always the customisation around the integration that breaks, not the integration itself, since vendors test their own package against new releases but nobody&#39;s testing the specific workflow your team bolted onto it. That tracks with the DealHub point about needing a separate playbook for the API path, since anything living outside the platform&#39;s normal upgrade cycle depends entirely on someone remembering it exists. The apps that hold up best tend to be the ones where a named person actually owns the customisation, not just the ones with the cleanest architecture on paper.&lt;/p&gt;

##### Comment Metadata
- Posted at: 17 days ago
- Author title: SEO Content Writer





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