--- title: GoTo Connect Reviews meta_title: 'GoTo Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1422 reviews by the users' company size, role or industry to find out how GoTo Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1422 scale: '5' date_modified: '2026-09-28' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # GoTo Connect Reviews **Vendor:** GoTo **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,422 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About GoTo Connect GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. ## GoTo Connect Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** of GoTo Connect, enabling smooth interactions and seamless functionality anywhere. (127 reviews) - Users appreciate the **timely and helpful customer support** of GoTo Connect, enhancing their overall experience and efficiency. (46 reviews) - Users praise the **reliability** of GoTo Connect, ensuring seamless communication and consistent performance without glitches. (44 reviews) - Users find the **easy setup** of GoTo Connect convenient for managing calls and adding new users effortlessly. (40 reviews) - Users value the **user-friendly interface** of GoTo Connect, appreciating its ease of use and seamless integration with Microsoft Teams. (34 reviews) - Users appreciate the **user-friendly interface** of GoTo Connect, making communication and management seamless and efficient. (33 reviews) - Efficiency (32 reviews) - Users find the **technical support very helpful** , appreciating prompt assistance and versatile call options across devices. (32 reviews) - Setup Ease (32 reviews) - Communication (31 reviews) **What users dislike:** - Users report frequent **call issues** with sound quality, delays, and occasional software glitches affecting communication. (28 reviews) - Users face **significant limitations** with GoTo Connect, including an outdated app interface and challenging offboarding processes. (20 reviews) - Users find the **limited features** frustrating, particularly with complex fax processes and confusing functionality. (19 reviews) - Users report **inconsistent customer service** , experiencing both helpful and unhelpful representatives, leading to frustration in problem resolution. (17 reviews) - Users experience **poor customer support** , with inconsistent service and difficulty in resolving issues effectively. (17 reviews) - Users find the **complex processes** of GoTo Connect challenging, especially when generating reports and managing user features. (16 reviews) - Users find **navigation difficult** in GoTo Connect, making it cumbersome to manage call queue information effectively. (14 reviews) - Phone Issues (14 reviews) - Difficult Setup (13 reviews) - Lack of Intuitiveness (13 reviews) ## GoTo Connect Reviews ### 1. Great service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Scott G. | Director of SMB Solutions, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** February 27, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about GoTo Connect?** Jive makes it extremely easy to get setup as a partner, and to quickly ramp up to be able to service customers. The support and enablement is fantastic! **What do you dislike about GoTo Connect?** I wish the desktop app integrated with Office more seamlessly. **Recommendations to others considering GoTo Connect:** Jive provides a fantastic service at a great price. The system is very easy to setup and administer yourself, but if you're not comfortable with that, Jive support is great. As a partner who has implemented Jive at multiple customers, I can honestly say that all of them are extremely pleased with the overall service, cost (all have saved compared with their former solutions), and feature set. We have not had a single customer leave Jive for another service and to me that speaks volumes. We are very happy with our partnership! **What problems is GoTo Connect solving and how is that benefiting you?** Our customers have realized cost savings, improved reliability, and a great feature set. All are VERY pleased since we have moved them to Jive! ### 2. Friendly GUI, Reliable VoIP, and Powerful Contact Center Features **Rating:** 5.0/5.0 stars **Reviewed by:** JaMya B. | Desktop Support Analyst, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 18, 2026 **What do you like best about GoTo Connect?** Friendly GUI, Available support, Amazing compatibility, very redundant, Rarely any global outages. very reasonable pricing and plans, AI integrations available. Amazing contact center tools and features. Wide range of integrations available. **What do you dislike about GoTo Connect?** I have very few dislikes, as a VOIP Engineer I would like more visibility in call tracking details, however goto support is usually able to assist when any concerns or issues point us into call tracing. **What problems is GoTo Connect solving and how is that benefiting you?** They make managing, supporting and creating phone systems easy to use. Legacy systems like Cisco have many moving parts and it's usually hard to trace numbers, users, dial plans, etc., but goto gives client support and admins an easy to understand visual of call flows. This decreases time for resolving issues that would otherwise be complex in other phone system environments. ### 3. GotoReview **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** August 27, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about GoTo Connect?** Admin dashboard, easier to troubleshoot most of the issues. **What do you dislike about GoTo Connect?** None so far. Most likely need recommendation how to cut the cost **What problems is GoTo Connect solving and how is that benefiting you?** Any customer queries related to products. Benfits the users to use the friendly Goto phone lines. ### 4. User-Friendly System, Needs Better Support Options **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** May 05, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about GoTo Connect?** I find the admin system of GoTo Connect to be very user-friendly, which makes setting everything up and maintaining the system convenient. I also appreciate the AI chat feature as it's very useful for answering questions on how to set things up. **What do you dislike about GoTo Connect?** When trying to reach out to technical support, it is a bit of a pain because they only give you a phone number to call and you are not able to email them or anything. **What problems is GoTo Connect solving and how is that benefiting you?** I use GoTo Connect to assign phone numbers and lines to our users, each with their own extensions, making them easily reachable. The admin system is user-friendly, and the AI chat helps with setup questions. ### 5. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | Network Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** May 19, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about GoTo Connect?** All inclusive platform that we can use to connect from phones, meetings and everything in between. **What do you dislike about GoTo Connect?** Nothing to dislike its a great service and company. **What problems is GoTo Connect solving and how is that benefiting you?** The are a all in one provider. VOIP, MEETING the whole enchillada. ### 6. Easy Setup, Empowers Call Center Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff L. | Principal, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Thank You page:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 15, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about GoTo Connect?** I find GoTo Connect to be a very effective telecom and messaging platform for my call center representatives, making them more efficient. I appreciate its ease of use, as both the setup and any changes are simple, and we don't need a highly trained employee to manage the system. The system is easy to use, and it doesn't require a full admin to operate. We use their call center product, which provides real-time monitoring and enhanced reporting, so we always know what's happening with all sides of our communications. The initial setup was incredibly simple. On a scale from 1 to 10, I'd give a recommendation score of 10 for GoTo Connect. **What do you dislike about GoTo Connect?** AI virtual agent. When they first rolled it out, we tried to use it to capture caller info and do certain steps and at that time, the virtual agent did not have those capabilities. **Recommendations to others considering GoTo Connect:** Yes, Jive has done a great job from onboarding to ongoing support. They are always accessible and provide the right solution at the right time. Then they always follow up with knowledge-based articles or they actually send me the proper steps to walk through a process. **What problems is GoTo Connect solving and how is that benefiting you?** I find GoTo Connect is very effective for my call center, enhancing efficiency with real-time monitoring and reporting. It's easy to use and manage, requiring no highly trained staff for setup and changes. ### 7. Clear Calls, Easy Setup, But App Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. | Operations manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 05, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about GoTo Connect?** I use GoTo Connect primarily for conference calls and meetings, and I really prefer using the phone's microphone since it's clearer than webcam mics. This is something I use almost every day. Additionally, being partners with GoTo Connect allows us to sell the phones to clients and access the partner portal to write up quotes, which is great. It's really beneficial that we not only use the platform but are familiar enough to deliver it to other customers. Switching from analog to GoTo Connect has been a very good experience—they're dependable. The upgrade to Yealink phones and having employees on the side panels with hot buttons has been very beneficial too. The setup of GoTo Connect is very easy, and we frequently assist new clients upgrading to the system. **What do you dislike about GoTo Connect?** Sometimes we get a lot of dropped calls, and we've checked it's not actually our service, so I think it's sometimes the internal issue with the program. I don't like the navigation on the phone app. It's sometimes a little overwhelming, and I would like it to be more simplified. It would be nice to have a setup where employees and favorites are just placed in a spot to easily work with, instead of having to adjust settings. **What problems is GoTo Connect solving and how is that benefiting you?** I use GoTo Connect to connect with our employees and clients, making conference calls and meetings easier. The phone's microphone is clearer than webcams. Also, we deliver the product to clients needing VoIP upgrades. ### 8. Intuitive UI and Excellent Reporting for Call Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about GoTo Connect?** The user interface is intuitive and easy to navigate. The reporting functions are an excellent tool for call tracking and analysis, making it simple to review activity and understand results. **What do you dislike about GoTo Connect?** The only downside I’ve run into is with the call queues. Sometimes an agent gets logged out without me realizing it, and it would be really helpful to have an alert or some kind of notification when not all agents are logged into a call queue. **What problems is GoTo Connect solving and how is that benefiting you?** One of the newest features we’ve started using is the AI receptionist. We previously relied on an after-hours service, but it was very expensive. Now, the AI receptionist has become vital for supporting our customers outside of normal business hours. ### 9. Frustrating Issues with Customer Support **Rating:** 0.5/5.0 stars **Reviewed by:** Matt W. | Managing Partner, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 18, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about GoTo Connect?** I like that GoTo Connect allows me to communicate with customers and employees. It was pretty easy in the beginning and is pretty user friendly. **What do you dislike about GoTo Connect?** Their customer service is terrible. I have had constant issues, and no one will do what they say they're gonna do. I just asked for a phone call back about a particular case that I opened up. And they won't even call me from sales. They keep you on hold, and they just transfer you from person to person to person. One particular issue, I had the literally would not resolve it or let me talk to anyone that would help me and it's been going on for over a year now. And they just keep closing a case, and I have to start the whole process over again. It's been a terrible experience where over 10 employees have told me that they will fix this problem, and then they never do. for over a year now every person (sales, Customer service, technical) say they will fix this or contact someone who will. It never happens. they stop replying and close the case then I have to start over again. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect allows me to communicate with customers and employees. ### 10. Reliable Unified Communications with Easy Admin, Mobile Access, and Real-Time Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Luciana S. | IT Manager , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 02, 2026 **What do you like best about GoTo Connect?** GoTo Connect brings unified communication in our company, allowing us to combine video conferencing, phone systems, contact center and messaging, all in one solution I appreciate the reliability and ease of use that GoTo Connect offers and this leads to flexible and quality calls GoTo Connect has created for us a straightforward administration portal and this makes it easy to manage all calls GoTo Connect provides us with both desktop and mobile app versions, making our employees to remain connected while in any location GoTo Connect gives a brilliant and real time call analytics and this shows valuable insights on customer interactions and team performance **What do you dislike about GoTo Connect?** GoTo Connect needs detailed and proper configuration, more so with companies that has complex communication demands I don’t like the interface, despite being functional, the vendor would have made it modernized **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect has aggressively consolidated all our communications tools together, and this largely improves on our collaboration The program bridges the communication gap acrosss, working with hybrid, remote and office based employees The program creates team productivity, where all customer interactions are streamlined and enhanced The communication costs are significantly reduced by this app, where every collaboration is controlled from a central component The app have comprehensive customer resources and this includes proper documentation to make them more satisfied There is high commitment and quality calls from GoTo Connect ### 11. Seamless Communication with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about GoTo Connect?** I really like the ease of use and the good customer service that GoTo Connect provides. I also appreciate that it allows me to use my company phone number to easily text with one number instead of having to use my personal cell. I've even referred friends to it because of these great features. **What do you dislike about GoTo Connect?** The caller ID feature doesn't work as well for me. I'd like it to be easier to show client names. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect lets me use my company phone number to text easily, keeping my personal cell separate. ### 12. Effortless Communication with Seamless Mobility **Rating:** 5.0/5.0 stars **Reviewed by:** Les E. | Director, Operations and Business Development, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 13, 2026 **What do you like best about GoTo Connect?** I love the ease of administration with GoTo Connect. Using the Admin center makes managing our team easy, and the interface is intuitive and user-friendly. I find it quick to make changes and visually see and manage our contact center phone traffic, which helps optimize the customer experience. The ability to manage our call center through the contact center feature is one of my favorite aspects. I also really appreciate the GoTo mobile app, which makes it easy for our team to be on the go and never miss a customer call or text. Setup was very easy, much simpler than our previous solution, even with more capabilities. **What do you dislike about GoTo Connect?** Honestly, there is nothing I would improve - it works great! **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect streamlines customer and internal communications through phone, text, and fax. Its admin center simplifies managing our 60-person team, improving call center management and customer experience. The mobile app ensures communication on the go, supporting our hybrid workforce. ### 13. Easy-to-Use All-in-One VoIP with Intuitive Features and Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 11, 2026 **What do you like best about GoTo Connect?** It’s an all-in-one phone system that’s easy to use and straightforward to implement and maintain. It’s well-suited for small and medium-sized businesses that want a softphone-only VoIP setup. It has intuitive features AI chatbot for quick support responses, and text-to-speech, which we utilize for auto-attendant scripts. The application has a 99.9% uptime, and their support team is quick to respond. **What do you dislike about GoTo Connect?** I don’t like that the app can’t sync Microsoft Teams presence with my GoTo Connect status. It’s also somewhat annoying that I can’t receive email notifications for faxes sent from any of the apps (web, mobile, or desktop). Lack of integrations with MSP-related RMM or PSA tools like HaloPSA **What problems is GoTo Connect solving and how is that benefiting you?** We struggled to make even simple call flow changes in Microsoft Teams, and we’ve found those same changes much simpler to set up and maintain in GoTo Connect. We also use the virtual fax feature to send and receive faxes, and it can be done without having to leave the desktop or web app. ### 14. GoTo Connect Keeps Our Team Connected Anywhere with One Unified Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 07, 2026 **What do you like best about GoTo Connect?** GoTo Connect is a great fit for businesses that need employees to stay connected both in the office and while working remotely. In our experience, it’s especially effective for companies with field staff, service technicians, or anyone who is frequently away from their desk. Being able to answer office calls and send texts from the mobile app using the company phone number has made our communication noticeably more efficient, consistent, and professional. The mobile and desktop apps have also made remote work much easier for our staff. Employees can answer office calls, return customer calls, and send texts from anywhere while still presenting the company phone number instead of personal numbers. That flexibility has improved response times and reduced missed communication when employees are out of the office or in the field. From an administrative standpoint, having one platform for calls, voicemail, contacts, and texting has simplified day-to-day communication management. We see fewer communication gaps because conversations stay tied to the business rather than to individual employees’ personal devices. It has also reduced the need to forward calls to personal phones or maintain separate business cell phones for certain staff members. Another major benefit has been business continuity. Because the system is cloud-based, our team can keep operating during weather events, remote work situations, or after-hours coverage without needing to be physically in the office. The biggest limitation we’ve experienced is that performance depends heavily on internet reliability. When users have weak Wi-Fi or unstable connections, call quality can suffer. From a pricing perspective, we found it valuable because it combines several services into one platform instead of paying separately for a traditional phone provider, texting solution, remote call forwarding, and conferencing tools. For small and mid-sized businesses especially, that can make the overall cost more reasonable and predictable. That said, pricing can depend heavily on features, user count, hardware, and contract terms. In our experience, the platform provides good value for organizations that will actually use the mobile apps, texting, remote capabilities, and unified administration. Businesses looking for only a very basic phone system may find it more feature-rich than they need. Some users online have also noted that costs can increase with advanced features, hardware, or SMS usage depending on the plan structure. The integration side is also helpful. GoTo Connect supports integrations with platforms like Microsoft Teams, **What do you dislike about GoTo Connect?** One of the biggest frustrations with GoTo Connect is the reliability of the app. It can be glitchy at times, freezing or stopping unexpectedly without a clear reason. We’ve also experienced random call disconnects or instances where the app stops receiving calls entirely, even when the internet connection and Wi-Fi are stable. The platform often attributes these issues to connectivity, but that hasn’t matched our experience. Additionally, the website and admin portal are not especially intuitive. Finding settings or specific features can require a lot of clicking around and navigation, which can make simple tasks more time-consuming than they should be. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect has made remote work much easier for our team. Employees and managers can stay connected from the office, home, or out in the field without missing calls or communication. Having direct extensions for managers is especially helpful because office staff can quickly reach them while they are on service calls or job sites. It has also improved communication with our customers. Many customers were requesting text message confirmations and updates, and GoTo Connect allows us to provide that directly through the platform. This has helped improve responsiveness and overall customer service. ### 15. Reliable Communication with Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Bishop P. | IT Administrator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 06, 2026 **What do you like best about GoTo Connect?** I appreciate that GoTo Connect is almost always up. There have been only a few outages in the couple of years that we've had it, and it's only been down a handful of times. When it is down, they fix it pretty quickly. Support is quick and friendly. **What do you dislike about GoTo Connect?** The mobile app has been a pain point for me. I've noticed whenever I have to search a colleague or search a contact, there's about four or five different menus and clicks that need to happen just to get to that, and that could be reduced down to one or two clicks. The initial setup was actually quite a pain; it took a very long time to set up physical phones. They had some issues initially connecting on our network. Because we are not a DHCP store, every single hard phone needed to be programmed into our firewall with a MAC address, and getting those was kind of a pain. It involved a lot of back and forth between the helpers that GoTo had sent out. Also, we were trying to integrate the phone system into our DMS, and it didn't seem like they were super knowledgeable about that full integration and all the features. A lot of integration features hadn't been fully built out yet or were still buggy. So, yeah, it was just kind of a rough and bumpy start. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect solves the problem of reaching and communicating with customers by providing a reliable phone system. Also handles some internal communication. ### 16. Mixed Experience with GoTo Connect's Call Quality and Setup **Rating:** 3.0/5.0 stars **Reviewed by:** David S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 06, 2026 **What do you like best about GoTo Connect?** I frequently use GoTo Connect for online meetings, which is really helpful. I like how it solves the problem of routing calls to the right person based on the time of day. I can also set up multiple offices and manage ring groups and dial plans. Changing after-hours phone calls every week is smooth, and setting up the phones and getting them plugged in and hooked to the router was very easy. **What do you dislike about GoTo Connect?** At our main office, we often get messages of degraded call quality. That's a frequent problem for us. Doing dial plans, ringtones, office locations, setting up new users is very difficult and GoTo Connect does not provide much assistance. GoTo also spams us for signing up for extra features. They offer frequent "webinars," that are really just sales pitches. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect helps us route calls to the right person based on time of day, set up multiple offices, manage ring plans and dial plans, and change after-hours phone calls weekly. ### 17. GoTo Connect: Comprehensive, Easy-to-Use Solution with Outstanding 24/7 Support **Rating:** 5.0/5.0 stars **Reviewed by:** Vaughn S. | Marketing Director, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 04, 2026 **What do you like best about GoTo Connect?** I’ve evaluated many call systems and analytics platforms in the automotive space, and GoTo Connect stands out for offering a comprehensive, easy-to-use solution for dealer groups. They consistently go above and beyond to make sure we have the resources we need. If I have detailed questions, they provide an AI tool that can comb through their extensive support articles, and their 24/7 support agents are genuinely knowledgeable about the product. They’re also constantly optimizing and refining their solution. I see new upgrades and updates rolled out every quarter—some I specifically asked for, and others I hadn’t even thought of. Overall, it’s a great solution. **What do you dislike about GoTo Connect?** I’ll say their solution is very extensive and extremely detailed. If I weren’t technically capable, I could easily see how it could be frustrating to use. **What problems is GoTo Connect solving and how is that benefiting you?** They handle call routing and analytics, which helps us manage incoming callers more effectively and provide better support for our customers. ### 18. GoToConnect: Great Software **Rating:** 4.5/5.0 stars **Reviewed by:** Jesus A. | Customer Service Representative, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 08, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about GoTo Connect?** All the features, from analytics, SMS messaging, ease of use. Its a very versatile software. We used to pay one software for making calls, and another software for sending text messages, its great to have both in one software. **What do you dislike about GoTo Connect?** Their technical support team can sometimes be difficult. Ive had many instances where they try to tell me an issue is on my end/my internet service providers end. Until I guess multiple customers start reaching out and it becomes evident that the issue we are all having is something GoTo has to look into. **What problems is GoTo Connect solving and how is that benefiting you?** They have recently added an AI receptionist and are making improvements on it. It helps a lot in regards to taking calls during after hours. ### 19. Robust Communication with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Johnnie H. | Managing Partner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 15, 2026 **What do you like best about GoTo Connect?** I use GoTo Connect for unified communication which makes it easy for us to text, email, and call each other, and I love the flexibility it provides by allowing us to use our cell phones for communication. The presence feature and extensions are beneficial, and the auto attendant is really valuable because it answers a lot of questions for our customers before we even have to pick up the phone. I also appreciate that transitioning from Google Voice to GoTo Connect was easy, and I feel happy with the service. **What do you dislike about GoTo Connect?** I think integration into other CRM platforms or protocols could be enhanced. **What problems is GoTo Connect solving and how is that benefiting you?** I use GoTo Connect for unified communication, making it easy to stay in touch through phone, text, and email. It gives flexibility with device use, and auto attendant answers customer queries without needing to pick up the phone. ### 20. Remote Work Champion with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about GoTo Connect?** I love how GoTo Connect makes remote work possible by allowing everyone to stay connected and use their work phone number without needing to share private information. The call mapping feature is really easy to use now, and the overall user experience has improved a lot. Plus, setting it up was a breeze, and I did it myself without any issues. Switching from our previous provider, 8x8, was also a smart move because GoTo Connect offered a better price. **What do you dislike about GoTo Connect?** One issue is that not everyone in the company remembers to sign into their portal. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect enables remote work by keeping us connected with work phone numbers without sharing personal info. ### 21. Easy to Use Call Recording and Playback That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Imran C. | Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about GoTo Connect?** The ease of use and the functionality of record and listening to those calls **What do you dislike about GoTo Connect?** Not much really. Maybe pricing a little less? **What problems is GoTo Connect solving and how is that benefiting you?** Listening to our calls and the ease of use with our phone systems ### 22. Effortless Communication with Unmatched Support **Rating:** 5.0/5.0 stars **Reviewed by:** Katie E. | Practice Admin, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 06, 2026 **What do you like best about GoTo Connect?** I use GoTo Connect for phones and faxing, and it has simplified everything for communicating with patients, including voicemails, faxes, and even providing analytics for missed calls. I think the phones are perfect, and the customer support is second to none, being so incredibly helpful. The initial setup was super easy, with Jake doing most of the work for me. **What do you dislike about GoTo Connect?** Nothing at all. I have been impressed by every aspect of GoTo **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect has simplified communicating with patients, handling voicemails and faxes easily, and provides analytics for missed calls. The phones are perfect, and the customer support is incredibly helpful. ### 23. Easy, Reliable Call Management That Keeps Our Team Connected Anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about GoTo Connect?** What I like best about GoTo Connect is how easy it is for our entire team to stay connected and manage patient calls from anywhere. The platform is user-friendly, reliable, and makes it simple to route calls, access voicemails, and keep communication organized. For a busy medical aesthetics and wellness practice, having one centralized system helps us respond to patients faster, reduce missed calls, and provide a more consistent experience. **What do you dislike about GoTo Connect?** Phones randomly don’t ring when calls come in. Sometimes callers can’t hear us at the beginning of the call. It’s also been hard to get in touch with support when we need help. **What problems is GoTo Connect solving and how is that benefiting you?** cost saving and easy to use ### 24. Powerful Control for Custom Team Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 18, 2026 **What do you like best about GoTo Connect?** I love the amount of control I have over the system so we can implement processes & procedures customized for my team. **What do you dislike about GoTo Connect?** The reporting functions are a little difficult to use in get the exact information I want to see. **What problems is GoTo Connect solving and how is that benefiting you?** The new AI feature has been great for some of our users in being able to get a recap of the call after they've gotten off the phone. ### 25. Effortless Call Management with Reliable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Keith S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 13, 2026 **What do you like best about GoTo Connect?** I like that GoTo Connect is easy to use and features updated technology. I appreciate the ability to easily and manually change the phone schedule online and access it from home on my cellphone. The initial setup was easy and smooth. The support team is always prompt and helpful when I have issues and need help. **What do you dislike about GoTo Connect?** I dislike that saving pre-recording voicemails isn't easier. It would be helpful not to have to go back and re-record or change the voicemail when the office is closed or the doctor is out of town. **What problems is GoTo Connect solving and how is that benefiting you?** I use GoTo Connect to schedule phone availability and check voicemails remotely. It's easy to manually change the phone schedule online and access it from my cellphone at home. ### 26. Privacy-Friendly Meetings with Professional Chat Settings **Rating:** 5.0/5.0 stars **Reviewed by:** Akash R. | Fresher, Information Technology and Services, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 11, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about GoTo Connect?** It keeps team members’ names private, since we can only see the total number of members. The chat settings also offer various options to set up meetings in a more professional and official way. **What do you dislike about GoTo Connect?** The user interface could be much better and more user-friendly. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo helps solve problems by connecting people virtually, with fewer connectivity issues and high-definition streaming. ### 27. A Game-Changer for Remote Work and VoIP Services **Rating:** 5.0/5.0 stars **Reviewed by:** Drew N. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 05, 2026 **What do you like best about GoTo Connect?** I love the Admin area UX for its intuitive design. The features that we've wanted for a long time continue to be made available, which we really appreciate. I also love the sidecar templates, which were a big win as they saved us from having to perform repetitive workflows. The onboarding process went smoothly, thanks to the support team who made it a breeze. **What do you dislike about GoTo Connect?** On occasion, we have had issues with calls being dropped. I think this has more to do with internet service. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect solved the issue of employees needing personal phones for client calls during COVID. The intuitive Admin UX and sidecar templates also simplify setup, saving us from repetitive workflows. ### 28. Seamless Transition to VoIP with Customization Perks **Rating:** 4.5/5.0 stars **Reviewed by:** Adam C. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 14, 2026 **What do you like best about GoTo Connect?** I find GoTo Connect easy to customize, which is really beneficial. I appreciate the good mobile and desktop app, and I like that users can manage their own speed dial buttons. Customization is great, and the call quality and reliability are pretty good as well. **What do you dislike about GoTo Connect?** Provisioning out Yealink T46S and T46U phones can be a bit of a hassle. I wish they had an easier way to provision them, but once they are provisioned they work good. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect helped us transition from an old phone line and fax system to VOIP and provides easy customization, good mobile and desktop apps, and reliable call quality. ### 29. Effortlessly Manage Your Business Calls **Rating:** 4.0/5.0 stars **Reviewed by:** Marcus M. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 13, 2026 **What do you like best about GoTo Connect?** I like that GoTo Connect makes it easy to communicate with customers. The admin portal is easy to use, which I really appreciate. I also like the way dial plans are set up and find programming the system easy. Tech support is generally helpful when needed, and the number porting tool works great, making the initial setup very easy. **What do you dislike about GoTo Connect?** Billing support could use some improvement. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect makes it easy to communicate and the admin portal is easy to use. The dial plans setup and tech support are helpful. The system is easy to program, making it work well for my business phone needs. ### 30. Reliable Workhorse That Delivers Outstanding Performance **Rating:** 4.0/5.0 stars **Reviewed by:** James B. | Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 06, 2026 **What do you like best about GoTo Connect?** Great tech product and is a workhorse for what it does, this product is smooth and you can build on, work flow builder or Nodes i think they have on tech end you can do a lot, could use some modern tech updates vs Ai things but overall we have used this for at least 3 years **What do you dislike about GoTo Connect?** Sign up process is painful and long, have tried to send referrals (i don't have an affiliate) and literally people tell me they have to call support or email support to sign up I have met GoTO team also in person and couldn't even sign up at an event, its odd, take my money **What problems is GoTo Connect solving and how is that benefiting you?** Connecting multiple google business profiles to inbound to us as well as call forwarding from multiple crms ### 31. Effortless Global Connections and Easy Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Deepanshu S. | Senior Associate, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 09, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about GoTo Connect?** Its a great app which i am using for connecting to people all over the world and its give great and easy access to chat and text messages **What do you dislike about GoTo Connect?** Sometime the voice get stuck and text take some long time to get sent to receivers number . **What problems is GoTo Connect solving and how is that benefiting you?** I am using it to connect with people for hiring process and also its help me to take care of their job , being as a recruiter . ### 32. User-Friendly and Efficient for Office Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha I. | Head Coach, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 05, 2026 **What do you like best about GoTo Connect?** I like the user-friendly aspect of the admin portal and the phone application in GoTo Connect. The phone app makes it much easier to work from home. The admin portal's easy functionality helps me show clients how to use it, and it's straightforward for setting up a new system. Additionally, I found it was easy to follow the instructions on the GoTo support tab during the initial setup. **What do you dislike about GoTo Connect?** The cost of the add on to link to our PSA tool **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect improves communication with our clients. It's user-friendly, especially the admin portal and phone app, making remote work easier and simplifying system setup. ### 33. Great Mobile App and Texting Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandra R. | Chief Administrative Officer (CAO), Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 18, 2026 **What do you like best about GoTo Connect?** I like the app on the cellphone and the texts **What do you dislike about GoTo Connect?** sometimes calls are not going through or getting to me **What problems is GoTo Connect solving and how is that benefiting you?** multiple lines across the world ### 34. Flexible, Easy-to-Use Tool with Manageable Integrations and Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Bianca D. | Office manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 11, 2026 **What do you like best about GoTo Connect?** the program is flexible and easy to use; the integrations and performance is very managable **What do you dislike about GoTo Connect?** sometimes the AI is a little too thorough and not what I want, but overall is it sustainable **What problems is GoTo Connect solving and how is that benefiting you?** the probelms we had before was the flexible to use through the app and if employees are remote ### 35. GoTo Connect: Extremely Easy-to-Use Admin Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Alex H. | Director of Innovation, Technology, and Media Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 13, 2026 **What do you like best about GoTo Connect?** The Admin interface is extremely easy to use. **What do you dislike about GoTo Connect?** The only thing to dislike about GoTo Connect is the monthly cost. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect serves as our phone system. It was great to move off-prem and into the cloud. The Text Messaging within GoTo Connect has been a huge hit as well. ### 36. Incredibly Accurate Transcripts That Save Me Time **Rating:** 5.0/5.0 stars **Reviewed by:** Sara M. | Demand Writer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about GoTo Connect?** The transcript feature. When I have a missed call or voicemail, the transcript accuracy is incredible and saves me lots of time. **What do you dislike about GoTo Connect?** To be very honest, so far I don't have any complaints about GoTo. **What problems is GoTo Connect solving and how is that benefiting you?** Communicating effectively. We have everything in one place, calls, sms, WhatsApp, and meetings. Call register and all the transcripts are saved for quick reference. ### 37. Seamless Connectivity, Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joe K. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 04, 2026 **What do you like best about GoTo Connect?** I love how GoTo Connect allows me to operate my business from anywhere in the world at any time of the day, so I never miss a phone call or text message. I also appreciate the great customer support they provide, which makes a big difference for me. **What do you dislike about GoTo Connect?** They just need to have new features for integration AI and third party software. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect allows me to answer calls anytime from anywhere, helping me never miss a phone call while operating my business globally. It also has great customer support. ### 38. Easy User Management and Dial Plans That Improve Call Flow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 17, 2026 **What do you like best about GoTo Connect?** Management of the system for our more than 200 users is very easy. The dial plans make call handling and flow much better than other services we have used. We are able to be sure that our customers/callers get to the right person and department much easier now. **What do you dislike about GoTo Connect?** The base system couold have better more detailed call reporting. **What problems is GoTo Connect solving and how is that benefiting you?** Our previous VOIP system could not pass caller id properly and in turn you did not know who waas calling you. ALso we use a third party to handle overflow calls and the old system just gave our number to them. now with GoTo, the proper caller id is passed even to them and in turn they are better prepared to handle that customer call. ### 39. Exceptional Simplicity and Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Mikhael S. | Membre fondateur, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** May 09, 2026 **What do you like best about GoTo Connect?** I love the simplicity and flexibility of the GoTo Connect service, while having the power of a complete and constantly developing tool. It really helps me manage the secretarial needs of my Health Clinic more easily. The initial setup was very easy and the effective training was a great help. **What do you dislike about GoTo Connect?** the AI audio system in French **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect reduces the need for an on-site secretary, making it easier to respond to clients and handle their requests. ### 40. Flexible, User-Friendly Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn P. | Project Manager - Systems Engineer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 10, 2025 **What do you like best about GoTo Connect?** I like GoTo Connect for its ease of use and the flexibility it offers. This platform is robust and meets most needs without the necessity for additional, costly licenses. I appreciate that I can quickly change on-call technicians, make and test changes to the phone system, and control call notifications efficiently. The visual flow chart for call tree creation made it very easy to replicate our old phone system. **What do you dislike about GoTo Connect?** Our biggest obstacle is that the Windows soft app sometimes defaults back to the laptop mic array rather than the headset even when default settings are correct, which leads to clients hearing all conversations in our office and it's not super apparent when it is happening unless the client mentions something. The only other thing I can think of is the SMS feature to our main line. When user A sends a text, all users see it as if it was sent from them. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect immediately solved our call queue lag problem, preventing us from missing emergency calls. It offers flexibility for quick changes and troubleshooting, crucial for us as an MSP reselling VOIP systems to clients. ### 41. Great Product for the Price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 08, 2025 **What do you like best about GoTo Connect?** Our agency has been very pleased with the GoTo Phone service. One of the standout features—and the one we value most—is the ability for every employee to have their own direct dial number. This has made a significant difference in how we manage incoming calls. Individuals can now reach staff members directly without having to navigate a switchboard or auto attendant, which has streamlined communication for both our team and the people we serve. This feature alone has saved our support staff a considerable amount of time throughout the day, as they no longer have to field and redirect every incoming call. As a result, our team can focus more on providing timely support and completing core tasks without unnecessary interruptions. Overall, GoTo Phone has improved efficiency, enhanced accessibility for callers, and strengthened our agency’s communication workflow. We would highly recommend it to other organizations looking for a reliable and user-friendly phone solution. **What do you dislike about GoTo Connect?** Currently we have not found anything to cause issues. **What problems is GoTo Connect solving and how is that benefiting you?** The ability to fax directly from our computer abd gave faxes go to the intended individual without passing through several hands. ### 42. Effortless Communication with a User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** kathy m. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 04, 2025 **What do you like best about GoTo Connect?** I really appreciate GoTo Connect for its user-friendly interface. It significantly eases the process for users to understand and navigate the app, while providing efficiency on the administrative side, making it simple to find settings and configurations. I also find the initial setup of GoTo Connect very straightforward and easy, which minimized the time and effort required to implement it in our workflow. Furthermore, its integration with Microsoft Teams is seamless, allowing us to effectively incorporate GoTo Connect into our existing communication infrastructure. This enhances our logistics company's ability to maintain quick communication with vendors and customers, as our customer service department utilizes GoTo Connect to promptly receive and manage information. **What do you dislike about GoTo Connect?** I don't dislike GoTo Analytics, but I believe it could be more efficient or directly integrated into the desktop app. **What problems is GoTo Connect solving and how is that benefiting you?** I use GoTo Connect for quick communication, improving efficiency in our customer service by easily connecting with vendors and customers. ### 43. Seamless Phone Management with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Conor M. | Help Desk Supervisor **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 03, 2025 **What do you like best about GoTo Connect?** I genuinely appreciate how GoTo Connect has transformed our communication system by allowing us to manage everything digitally without the necessity for physical phones in our offices. The dial-plan feature is particularly impressive as it provides me with granular control over management of calls, enabling quick and hassle-free adjustments without compromising our existing configurations. My interactions with the Customer Success Manager have been exceptional; their support is timely, and our check-in meetings are consistently effective. Additionally, the initial setup of GoTo Connect was remarkably easy, with significant assistance provided in organizing all aspects, rendering the process smooth. Overall, my experiences with GoTo Connect have been so positive that I confidently recommend it to others seeking a telephony or contact center solution. **What do you dislike about GoTo Connect?** I have not seen a dark mode for the admin center, which would be easier on my eyes. The navigation can be confusing in the admin menu, as different tools share similar names like 'phone numbers,' 'extensions,' and 'users.' Creating a unified 'user management' section might improve clarity and usability. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect simplifies our phone system management, eliminates physical phones, and provides an intuitive dial-plan feature for fast changes without errors, enhancing our telephony infrastructure. ### 44. Great Features Hampered by Setup Challenges **Rating:** 3.0/5.0 stars **Reviewed by:** Bishop P. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 01, 2025 **What do you like best about GoTo Connect?** I use GoTo Connect as the primary cloud phone system for two automotive dealerships, and it seamlessly supports all key departments. I appreciate the auto attendants, ring groups, and call queues features which are integral to our daily operations. The call recording and reporting capabilities stand out significantly for me as they have a huge impact by allowing easy tracking and ensuring high-quality recordings. These features are invaluable for training new employees and monitoring customer service standards, as they ensure that our employees handle procedures correctly and treat customers with respect. Furthermore, the capability to see call volumes at different times of the day, week, or month is extremely useful for our internal analytics. I also find onboarding new employees to be incredibly straightforward with GoTo Connect, making the transition process for new staff efficient and hassle-free. **What do you dislike about GoTo Connect?** I find the mobile app for GoTo Connect to be quite problematic. It takes 4-5 clicks to search contacts, which is excessively time-consuming and cumbersome. The app's user interface feels outdated and in need of a complete overhaul or revamp. Additionally, the offboarding process is a major pain point. When deleting a user, the system should automatically unmap the phone number and delete the extension associated with that user, but it currently doesn't do this, leading to a struggle and often missed steps during offboarding. Moreover, the initial setup of GoTo Connect was challenging, making the onboarding process difficult. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect manages after-hours calls, supports dealerships, simplifies employee onboarding, and tracks call recordings for training and analytics, enhancing customer service. ### 45. Seamless Transition and Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa R. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 01, 2025 **What do you like best about GoTo Connect?** I love using GoTo Connect for its incredible ease of use, which makes everyday communication tasks straightforward and efficient. This was exemplified during our transition from a physical intercom system to GoTo Connect, where one of the standout features was how it allowed the Front Desk to directly call shareholders on their cell phones. The initial setup of GoTo Connect was also notably super easy, which minimized downtime and disruption. Additionally, I find the website navigation extremely user-friendly, enhancing the overall experience when interacting with the platform. These aspects collectively make me highly inclined to recommend GoTo Connect, reflecting in my enthusiastic rating of 9 out of 10. **What do you dislike about GoTo Connect?** I find the Self Help section in GoTo Connect lacking. It doesn't provide adequate answers to help me solve issues independently. **What problems is GoTo Connect solving and how is that benefiting you?** I use GoTo Connect to replace an intercom system, allowing the Front Desk to call shareholders directly to their cell phones. It's easy to use with simple navigation, and the setup was super easy. ### 46. Effortless Client Calls with Room for Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Javier G. | Collections Specialist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 25, 2025 **What do you like best about GoTo Connect?** I really appreciate how easy GoTo Connect is to use, which enhances my workflow efficiency and allows for smooth operations when making calls to clients. The pop-up phone feature is outstanding, as it enables me to manage client interactions more effectively by placing it on top of the client's account. This feature significantly speeds up my ability to call and leave notes quickly, which is extremely valuable in maintaining efficient communication with clients in the US. Additionally, the initial setup of GoTo Connect was very easy, which minimized downtime and allowed me to start using the service immediately with minimal confusion. **What do you dislike about GoTo Connect?** I would like it if GoTo Connect allowed you to record calls at any time, which is a missing feature that would be quite useful. Additionally, the integration with other tools such as LoanPro is not currently available, limiting connectivity and workflow efficiency. The initial setup had some confusing aspects, such as the deactivation of the texting feature. **What problems is GoTo Connect solving and how is that benefiting you?** I find GoTo Connect enables fast client communication and is easy to use, especially with its pop-up phone feature that lets me call and leave notes quickly. ### 47. Five Stars! **Rating:** 5.0/5.0 stars **Reviewed by:** Sara N. | Customer Service Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 29, 2025 **What do you like best about GoTo Connect?** I absolutely love GoToConnect! Their services have been a game-changer for how I work. What stands out most is how versatile the system is—whether I’m in the office or on my cell phone, I can stay seamlessly connected. Since switching to GoToConnect during COVID, the transition to both in-office and remote work has been smooth and pleasant. The platform has made collaboration effortless, no matter where I’m working from. We’ve had zero regrets about making the switch—it’s been one of the best decisions for our team’s productivity and flexibility. If you’re looking for a reliable, easy-to-use, and adaptable communication solution, I highly recommend GoToConnect! **What do you dislike about GoTo Connect?** There is nothing I dislike about GoToConnect services. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect has solved several key challenges for us. Before, we struggled with staying connected consistently when switching between the office and remote work. GoTo Connect eliminated that issue by allowing seamless communication across desk phones, mobile devices, and computers. This flexibility means we’re no longer tied to one location, which has been especially valuable since we transitioned during COVID. It’s improved our ability to collaborate, serve customers quickly, and stay productive regardless of where we’re working. Overall, GoTo Connect has given us reliability, versatility, and peace of mind—we can focus on our work instead of worrying about whether our communication tools will keep up. ### 48. An Outstanding Telecom Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Steve B. | System And Network Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2025 **What do you like best about GoTo Connect?** The best part of GoTo is the intuitive layout of the user and admin portals. This helps encouraging my customers to implement it more willingly. The customer support is always friendly and knowledgeable. The integration into our existing equipment has been reasonably easy as well. Ultimately, we could not function without reliable means of communication with our customer base and GoTo has been consistently reliable since implementation. **What do you dislike about GoTo Connect?** My only critiques of GoTo Connect is that my speed dials are not implemented into the applications and if I turn on call forwarding from my phone, I cannot disable it from the app. **What problems is GoTo Connect solving and how is that benefiting you?** The primary business problem that GoTo Connect has solved for us is that so much of my time as admin was getting used on our previous platform trying to get tickets resolved by the company support staff. It is not that they were unpleasant to work with, but it just took forever. With GoTo, I have seemingly full access to our functionality and can adjust, fix, etc as needed and move on with my day. This has freed up countless hours of waiting around for someone else to do something. ### 49. Painless setup with reliable devices and service **Rating:** 5.0/5.0 stars **Reviewed by:** Eric F. | Director of Technology, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2025 **What do you like best about GoTo Connect?** The system is very versatile offering faxing, a phone app, meetings, etc.. it was also very easy to integrate and setup. And the support is spot on if you need it. The GUI for setting up dial plans is laid out nicely and allow even a novice to accomplish setup. I've also recommended this to multiple businesses I work with and since there are 3 that have signed up, you can manage all of them with one login. So at the top of the page at the left you just drop down the box and select which business you want to work in. All in all I've worked with a few phone systems over a 24 year span and this is by far the easiest and most reliable I've had. **What do you dislike about GoTo Connect?** The only thing so far was the new admin interface. I was used to the PBX login, so I had to relearn where everything is at. Either way it wasn't a super big deal due to everything was still there, just laid out differently. So if you start with the new admin interface, it wouldn't even be an issue. **What problems is GoTo Connect solving and how is that benefiting you?** We have bad cell service here and the admin team needs a reliable way to communicate with staff. By us having wifi everywhere the phone app allows for us to communicate anywhere on/off campus. It also allows us to work from home using the app and people function as if they were sitting in the building still. We are a school district so communication is key during normal work days and snow days/etc. ### 50. Seamless and reliable communication platform **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon G. | Owner, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2025 **What do you like best about GoTo Connect?** GoTo Connect is very easy to use and extremely reliable for day-to-day communication. The call quality is consistently clear, and having phone, video, and messaging in one platform makes collaboration simple. I appreciate how quick it was to implement and how intuitive it is for both administrators and end users. The mobile app is also a huge plus, keeping the team connected wherever we are. Customer support has been excellent whenever I’ve had a question, and the overall experience has been smooth and professional. **What do you dislike about GoTo Connect?** There isn’t anything I dislike about GoTo Connect. It has exceeded my expectations by being dependable, user-friendly, and efficient. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect has streamlined our communication by bringing phone, video, and messaging into one easy-to-use platform. It eliminates the need to juggle multiple systems and ensures that our team can stay connected whether in the office or remote. The reliability and clarity of calls improve our customer interactions, while the simple setup saves valuable time. Overall, it helps us operate more efficiently, improves collaboration, and gives us the flexibility we need to support both staff and clients seamlessly. ## GoTo Connect Discussions - [I](https://www.g2.com/discussions/goto-connect-i) - 2 comments, 1 upvote - [will be very helpful get the addons for mozilla or chrome](https://www.g2.com/discussions/27469-will-be-very-helpful-get-the-addons-for-mozilla-or-chrome) - 1 comment, 1 upvote - [The Call prompter](https://www.g2.com/discussions/the-call-prompter) - 2 comments, 1 upvote - [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) - 2 comments, 1 upvote - [How Good Is Jive’s Uptime?](https://www.g2.com/discussions/reliable) - 1 comment, 1 upvote - [View GoTo Connect pricing details and edition comparison](https://www.g2.com/products/goto-connect/reviews?rel=nofollow&target=blank§ion=pricing&secure%5Bexpires_at%5D=2026-09-28+15%3A02%3A01+-0500&secure%5Bsession_id%5D=b53e2441-d6f9-44f7-a275-4ea4b184627b&secure%5Btoken%5D=1a5347d9aafa06513cf7078548663149c5bf2d40a7cb0c324fa06c27450009bf&format=llm_user) ## GoTo Connect Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Documents** - Editing - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Native VoIP **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Access** - Software Pairing - Browser Extension - Individual Download **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - File Sharing - Voice Conferencing - Video Conferencing - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top GoTo Connect Alternatives - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - 4.1/5.0 (247 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,418 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,612 reviews)