GoTo Connect Reviews & Product Details

I really like GoTo Connect's support; they are great to work with, always professional, and resolve issues quickly. The functionalities are great, and it is easy to set up dial plans and manage the system myself. I also find it very cost-saving as it allows our mobile workforce to answer phones at their desks or via the mobile app effortlessly. Overall, it was very easy to set up, a significant improvement from what we previously used. Review collected by and hosted on G2.com.

The call queues are a little more difficult to set up. But they seem to work once they're configured. Maybe some walk through video would be helpful. Review collected by and hosted on G2.com.

I like how easy GoTo Connect is to use, its reliable call quality, and its all-in-one communication features. It makes managing business calls and customer interactions simple and helps my team stay connected and productive. I value the call management, call forwarding, voicemail, and team communication tools because they make it easy to handle incoming and outgoing calls, stay connected with colleagues, and make sure important customer calls are handled without delays. It helps improve our daily productivity and communication efficiency, and the initial setup was easy enough. Review collected by and hosted on G2.com.

Sometimes my call quality fluctuates, and occasional delays in notifications or connectivity affect communication. I’d like to see better call stability and app performance, and a more user-friendly interface. Review collected by and hosted on G2.com.

I like having calling, video meetings, and messaging in one platform, and the desktop and mobile apps let our hybrid team take calls on a company number from anywhere. Calls are clear and rarely drop, even on home internet. The visual dial plan editor makes it easy to build call flows, IVR menus, and ring groups without code, and the ring groups and call queues help urgent calls reach whoever is on duty. I also value screen sharing in GoTo Meeting for code reviews and debugging, voicemail-to-email transcription, and call recording and analytics for reviewing escalations. The APIs and webhooks let us sync call logs and events with our dashboards and ticketing workflow. Moving to GoTo Connect let us manage everything ourselves in the cloud, and porting our numbers was straightforward. Combining phone and meetings in one subscription cut costs, and adding users and installing the apps took very little time. The onboarding team also helped with number porting. Review collected by and hosted on G2.com.

The GoTo Connect desktop app can be heavy on memory and sometimes needs a restart after updates. I find the admin portal powerful but not very intuitive, and some settings are buried deep in menus. Building dial plans and ring groups took some trial and error because the admin portal has a learning curve. Team chat is basic compared with Slack, so I still use Slack for engineering discussions. I’d like the API documentation to have more examples and SDKs. Some reporting and analytics features are limited unless I pay for higher plans or the contact center add-on. Review collected by and hosted on G2.com.

I like how easy it is to set up call routing and auto-attendants without needing IT support. The auto-attendant gets callers to the right person or department, and routing lets us set business hours and overflow rules so calls don’t go unanswered. The mobile app lets us answer or transfer calls just like on a desk phone when we’re away from the office. I also like having calling, meetings, and messaging in one place, and the cloud-based setup means we don’t have to maintain physical hardware. Setup was fairly easy, and the guided wizard made setting up auto-attendants and call flows simple. Review collected by and hosted on G2.com.

A few advanced routing rules took some trial and error to get right. I occasionally notice call quality dips on weaker internet connections. Mobile notifications for missed calls could also be more reliable. When an alert is delayed or doesn’t come through, we may not realize a customer called until later, which slows our callback time and can make us look unresponsive. Some team members double-check the call log manually, adding a small extra step. Review collected by and hosted on G2.com.

Friendly GUI, Available support, Amazing compatibility, very redundant, Rarely any global outages. very reasonable pricing and plans, AI integrations available. Amazing contact center tools and features. Wide range of integrations available. Review collected by and hosted on G2.com.

I have very few dislikes, as a VOIP Engineer I would like more visibility in call tracking details, however goto support is usually able to assist when any concerns or issues point us into call tracing. Review collected by and hosted on G2.com.

What I like best about GoTo Connect is how easy it is to use and how it keeps all of our business communications in one place. The platform is user-friendly, and managing calls, voicemails, and extensions is pretty straightforward. I also appreciate the flexibility to make and receive calls from anywhere, whether I'm in the office or working remotely. Overall, it's a convenient and reliable system that makes day-to-day communication much easier. Review collected by and hosted on G2.com.

Some of the administrative features can be a little confusing and aren't always as user-friendly as I would like. Making changes to users, extensions, or settings can sometimes take more steps than necessary. I think the platform could benefit from a more streamlined interface to make managing everything quicker and easier. Review collected by and hosted on G2.com.

I really like that GoTo Connect allows me to manage everything on a cloud platform, making it accessible from anywhere. The fact that it’s on the cloud lets me play around and fix things no matter where I am. Also, the GoToDesk app is cool because it lets customers access their information from anywhere. It's pretty handy that users can access voicemails on their work or personal phones anytime the GoTo app is installed. I also appreciate that they can transfer calls, merge them, and even add a conference call, which makes it very convenient for users. Review collected by and hosted on G2.com.

Sometimes the app version needs to be updated to work on both Android and iOS devices. This requires users to sign out, update their app version, and try again to make all the functions available. That's the only drawback I have at the moment. Review collected by and hosted on G2.com.

I find the admin system of GoTo Connect to be very user-friendly, which makes setting everything up and maintaining the system convenient. I also appreciate the AI chat feature as it's very useful for answering questions on how to set things up. Review collected by and hosted on G2.com.

When trying to reach out to technical support, it is a bit of a pain because they only give you a phone number to call and you are not able to email them or anything. Review collected by and hosted on G2.com.

I like GoTo Connect's quick service and quick turnaround times. If there's a rare issue, they resolve it quickly, usually within an hour or less. Building an auto answer system is super easy and fast thanks to their graphic UI, which I find very valuable. The initial setup was very easy, fast, and smooth. Review collected by and hosted on G2.com.

Nothing it is great Review collected by and hosted on G2.com.

I find GoTo Connect to be a very effective telecom and messaging platform for my call center representatives, making them more efficient. I appreciate its ease of use, as both the setup and any changes are simple, and we don't need a highly trained employee to manage the system. The system is easy to use, and it doesn't require a full admin to operate. We use their call center product, which provides real-time monitoring and enhanced reporting, so we always know what's happening with all sides of our communications. The initial setup was incredibly simple. On a scale from 1 to 10, I'd give a recommendation score of 10 for GoTo Connect. Review collected by and hosted on G2.com.

AI virtual agent. When they first rolled it out, we tried to use it to capture caller info and do certain steps and at that time, the virtual agent did not have those capabilities. Review collected by and hosted on G2.com.