--- title: Gong Reviews meta_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 6678 reviews by the users' company size, role or industry to find out how Gong works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 6678 scale: '5' date_modified: '2026-07-30' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Gong Reviews **Vendor:** Gong **Category:** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 6,678 ## About Gong Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io. ## Gong Pros & Cons **What users like:** - Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions. (301 reviews) - Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights. (240 reviews) - Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching. (194 reviews) - Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance. (188 reviews) - Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly. (186 reviews) - Users love Gong for its **time-saving insights** , enabling efficient call review and streamlined follow-up communications. (174 reviews) - Automation (167 reviews) - Recording (156 reviews) - Features (136 reviews) - Transcripts (121 reviews) **What users dislike:** - Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging. (119 reviews) - Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls. (77 reviews) - Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. (69 reviews) - Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration. (67 reviews) - Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions. (60 reviews) - Users report **accuracy issues** with Gong, particularly regarding audio transcription and multi-tab functionality in Salesforce. (58 reviews) - Learning Curve (51 reviews) - AI Inefficiency (44 reviews) - Slow Loading (41 reviews) - Not Intuitive (33 reviews) ## Gong Reviews ### 1. User-Friendly Design, but Real-Time Integrations Take Too Long **Rating:** 2.5/5.0 stars **Reviewed by:** Saurabh C. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Gong?** Design is user friendly and ensure the elements are visible and with no confusion **What do you dislike about Gong?** Real Time integrations can be time consuming **What problems is Gong solving and how is that benefiting you?** Incorporation of AI in the space that are dealing with and including those in workflow ### 2. AI Capabilities That Are Transforming the Market **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Gong?** The new AI capabilities have transformed the market **What do you dislike about Gong?** Gong links are often blocked by companies domains **What problems is Gong solving and how is that benefiting you?** Note taking and AI summarization ### 3. Gong is the future of sales archiving **Rating:** 5.0/5.0 stars **Reviewed by:** Ian d. | Customer Success Associate, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Gong?** Gong uses AI to summarize past sales interactions to provide key insights on how to best proceed with the sales cycle. For example, Gong can summarize client goals based on past interactions. **What do you dislike about Gong?** Honestly, I do not dislike anything about Gong. **What problems is Gong solving and how is that benefiting you?** I manage a lot of accounts. I often cannot remember everything that a client tells me. However Gong records, organizes, and summarizes my client interactions. Gong alerts me when I promised to follow up with a client. Gong also reminds me when I promised to deliver a specific result to a client. Gong also summarizes the entire history of client interactions. This allows me to best prepare myself for renewals. ### 4. Effortless Sales Pipeline Management with Gong **Rating:** 5.0/5.0 stars **Reviewed by:** Janay A. | Senior Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Gong?** I love the easiness of it all with Gong. It's great that Gong has the ability to upload all calls, letting me hear things well demonstrated by other reps for training purposes. I also appreciate how Gong pulls the calls from my CRM without me having to do anything. The setup was super easy. **What do you dislike about Gong?** There is nothing as of yet **What problems is Gong solving and how is that benefiting you?** I use Gong to manage my sales pipeline, ensuring follow-ups and improving sales calls. I love the ease of use and that it uploads calls automatically from my CRM. This feature helps with training as I can hear well-demonstrated calls by others. ### 5. Effortless Call Management and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan R. **Reviewed Date:** December 05, 2025 **What do you like best about Gong?** I love Gong's note-taking ability because it allows me to be fully present during calls without the need to take notes manually. It captures all action items and lists them for me, which is really helpful. Additionally, I find the automation of follow-ups beneficial and easy to refer back to call notes. I also appreciate how easy it was to start using Gong, even though I didn't do the setup myself. **What do you dislike about Gong?** Nothing I can think of. **What problems is Gong solving and how is that benefiting you?** I use Gong to record customer calls, which lets me be present without taking notes. It automates follow-ups and lets me refer back to call notes. ### 6. Gong Ai is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Andre S. | Senior Manager Customer Success, Computer & Network Security, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Gong?** Using the built in AI to interrogate calls my team have had is a great way to unearth trends etc in customers. **What do you dislike about Gong?** I can't pull trends across multiple calls or clients at the same time **What problems is Gong solving and how is that benefiting you?** Not having to listen to hours and hours of calls to get insights ### 7. Effortless Meeting Management with Gong **Rating:** 5.0/5.0 stars **Reviewed by:** Tim H. | Adjunct Lecturer, Market Research, RMIT and Republic Polytechnic, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Gong?** I find Gong's features very useful in my daily work. It's incredibly intuitive for recording calls, and the analytics it provides post-meetings is excellent. The ability to transcribe meetings regularly helps me recall key points discussed. I also find the video reviews helpful as a reminder of what was exactly discussed with clients. I appreciate the feature where Gong provides a suggestive follow-up letter for clients, which aids in my client communication. Using Gong in conjunction with Salesforce and Microsoft Teams integrates seamlessly into my workflow. Overall, all the current features of Gong are excellent and make it deserving of purchase. **What do you dislike about Gong?** Nothing **What problems is Gong solving and how is that benefiting you?** I use Gong to record client meetings, obtain video summaries with key points, and receive suggestive follow-up letters, boosting my productivity and client engagement. ### 8. Call Prep and Follow-Up's made easy by Gong AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Gong?** The AI features for generating follow up emails and preparing for a call. **What do you dislike about Gong?** There's not much to dislike, sometimes the interface can be a bit confusing **What problems is Gong solving and how is that benefiting you?** Saving time and effort ### 9. Tremendous Boost to Our Sales Forecasting **Rating:** 5.0/5.0 stars **Reviewed by:** Jon S. | Satellite Division Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Gong?** Has helped tremendously with sales forecasting **What do you dislike about Gong?** Honestly, I can’t say there’s anything I dislike, especially since it’s been working so well for me. **What problems is Gong solving and how is that benefiting you?** It’s really helped with our lead buying and budgeting based on sales forecasts, so we’re not overspending. ### 10. great notetaking tool - like the AI summarizes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Gong?** It works as advertised and records our meetings, including transcripts and notes. It can also connect to Claude, which is a nice touch for asking it questions. **What do you dislike about Gong?** not as good of a notetaking tool as other platforms ive used like granola ai **What problems is Gong solving and how is that benefiting you?** call recording and notetaking so i can be more present when on customer calls ### 11. Easy to Integrate and Plug Into Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Gong?** Easy to integrate and to plug into calls **What do you dislike about Gong?** It’s a bit noisy when there’s an invite to a call, and it tends to make clients quieter. **What problems is Gong solving and how is that benefiting you?** Call recording and note transcribing, basically. ### 12. Gong. The ultimate note taker tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Jacky H. | Client Success Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Gong?** The best thing about gong is the user friendly nature of the software. You treat Gong as a participant in your meetings and it just sits there to take your notes. You don't need to worry about doing it yourself and can concentrate on your meeting instead of jotting down notes. The meetings are recorded and if you missed anything, you can go back and review it. The integration with AI allows you to search the conversations with each client and review /prep for you future calls. **What do you dislike about Gong?** Gong has the tendency to interrupt in the first 10-15s of a meeting to let the client know it will be recording the call. This usually happens when someone starts speaking and interrupts the conversation. It would be best to alert right when Gong appears instead of when someone starts talking. **What problems is Gong solving and how is that benefiting you?** Gong allows me to have an opened conversation without missing any information. Since everything is recorded and summarized, we can go over the notes at the end and ensure everything was captured. ### 13. why gong is a level up for your calls **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Gong?** For me personally the best feature on gong for me is the summary. I love to use it and it saved my ass so many times. For example when I have a follow up call with a customer and I forgot to take nots on the first call, I can just go into my gong look for the call that is related to this customer and quickly get a summary of the call and all the key informations in just a few seconds. **What do you dislike about Gong?** The only thing I dislike is, that it sometimes is really buggy. For example sometimes my calls that where held that day or the day before are not in my overview, there are just not there as if they never happened. If I open Gong a few days later most of them will appear. But yeah that is basically the only thing that should be improved **What problems is Gong solving and how is that benefiting you?** It helps me to summarize my calls without any extra effort + it helps me to improve my skills with sharing my recordings with others who can then give me advice ### 14. Gong Makes Work Easier with a User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany T. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Gong?** Gong is user friendly and makes work easier **What do you dislike about Gong?** I find with Gong it can be a bit difficult to make sure you're using all the features **What problems is Gong solving and how is that benefiting you?** Gong help to analyze customer calls ### 15. Easy, Simple Call Backup That Helps Track KPIs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Gong?** I like that it is very easy and simple to use. And helpful to have as a backup for all calls made through my device and keep up with KPIs **What do you dislike about Gong?** Sometimes it would misidentify names or words, especially when they were in a different language. **What problems is Gong solving and how is that benefiting you?** It benefitted my old team in reporting our outreach progress to upper management and keep quality control ### 16. Powerful AI Automation That Auto-Fills CRM Fields Effortlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Gong?** AI automation has become an increasingly strong part of the product. The new AI Data Extractor agent automatically creates fields in the CRM and then auto-populates them based on captured customer interactions. **What do you dislike about Gong?** Processing delays are a real limitation, especially for real-time use. **What problems is Gong solving and how is that benefiting you?** Prep for a Gong demo or sales call by roleplaying as a prospect ### 17. AI Summaries That Just Work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Gong?** the AI summaries are great, they just work **What do you dislike about Gong?** the forecasting function is a bit unintuitive **What problems is Gong solving and how is that benefiting you?** recording and analysing customer calls ### 18. Never Lose Track of a Conversation Again **Rating:** 4.5/5.0 stars **Reviewed by:** Ellen M. | Senior Implementation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Gong?** Gong’s AI notetaking has been a game-changer for me. With several external calls a day, it’s easy to lose track of what was said, but having every call recorded and transcribed means I can always go back and reference the details. The search functionality makes it simple to find exactly the part of a conversation I need, and I love being able to share snippets with internal teams for product feedback. It also makes it easy to send call recordings to clients when they want to revisit a discussion. Overall, it saves me time, keeps me organized, and ensures nothing slips through the cracks. **What do you dislike about Gong?** Sometimes it can be tricky to ensure the recording joins when the call is initiated by the client, especially if the meeting is on Teams versus Zoom. **What problems is Gong solving and how is that benefiting you?** •Memory overload from multiple calls: With several external calls a day, it’s easy to forget details. Gong records and transcribes everything so nothing gets lost. •Difficulty referencing past conversations: Instead of digging through notes or trying to remember, you can quickly search transcripts and replay specific sections. •Sharing information efficiently: You can send snippets or full recordings to internal teams for product feedback, or to clients who want to revisit a discussion. •Staying organized across projects and clients: Gong acts as a single source of truth for call history, making follow-ups and context much easier. ### 19. Perfect Call Analysis and Performance Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Neha S. **Reviewed Date:** December 22, 2025 **What do you like best about Gong?** I appreciate how Gong gives exactly correct details of the call and helps in accessing my performance. I like that it offers an overview and to-the-point answers. I enjoy having my performance review, tips to improve, and call records all in one place. It's great that the initial setup of Gong was very easy, and I find it just perfect. **What do you dislike about Gong?** nothing **What problems is Gong solving and how is that benefiting you?** Gong provides exact call details and helps assess my performance. It offers an overview with to-the-point answers and consolidates call records and performance reviews with tips to improve. ### 20. Lots of Hype with Little To Show For It **Rating:** 0.0/5.0 stars **Reviewed by:** Steven S. | Head of Revenue Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Gong?** This is a great question. I'm not sure what I like about Gong the most. **What do you dislike about Gong?** Onboarding is done by an outsourced vendor who does not take the initiative to make sure you are successful. Tickets takes weeks to get resolved. CS was supposed to schedule an onboarding call but hasn't done it yet and the AE has never followed up. Gong BARELY has any AI features. We export all of our calls to Clay and have them run AI against the calls. I wish I tried a new vendor such as attention.tech. **What problems is Gong solving and how is that benefiting you?** Gong solves the problem of needing accurate transcripts. ### 21. Gong didn’t just improve my sales but it is also my sales coach. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2025 **What do you like best about Gong?** You can identify where you are lacking, analysis of your call and improve that. **What do you dislike about Gong?** The loading speed is little slow. They can optimise a little **What problems is Gong solving and how is that benefiting you?** As i am not that tech-savvy , gong really helped me how to make sales conversations better. It corrects my mistakes without make me feel overwhelmed. Also, giving me an idea that what a client really wants to listen by providing me insights. ### 22. Excellent Customer Interaction Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** HEMANT K. | Project Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Gong?** The way it analyze customer interactions **What do you dislike about Gong?** Pricing and not great support, in terms of product support **What problems is Gong solving and how is that benefiting you?** Transcribing and analyzing customer interactions help us reduce understand customer in a better way and reduce churn ### 23. Accurate Insights and Powerful AI Make Gong a Standout Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Todd M. | Sales Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Gong?** I love the accuracy of Gong. The AI features are great and I am able to use the results for training. **What do you dislike about Gong?** There isn't much to say, but I genuinely enjoy using this tool. **What problems is Gong solving and how is that benefiting you?** Gong has been instrumental in helping me enhance my communication skills while also providing valuable insights into customer needs. I find that it supports my growth in both understanding and addressing what customers are looking for. ### 24. Makes reviewing calls and follow up SO SIMPLE. **Rating:** 5.0/5.0 stars **Reviewed by:** Katie M. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Gong?** I love that it transcribes and outlines my customer calls. It it so easy for me to ask questions about a past call and navigate to that section. Other features I love - listening back over calls with my boss for coaching, reviewing team member calls to improve product knowledge, and more. Overall, I was part of a pilot with our company, so they are still unlocking additional features for us and I'm sure there is a lot more that I haven't take advantage of yet! **What do you dislike about Gong?** Nothing yet, it has been easy to integrate into my workflow & Salesforce so far. **What problems is Gong solving and how is that benefiting you?** Helps me review customer conversations and calls so that I can stay on top of next steps and provide a professional, clear experience for my customer. ### 25. Nice device but not that intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Manon G. | Marketing expert, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Gong?** very useful for follow ups appointment to get a summarize of the previous call **What do you dislike about Gong?** tell what has been implemented and what is still needed from the client **What problems is Gong solving and how is that benefiting you?** It is making us realize how much we take the lead or not and for how long and how many times we talk abut budget for example ### 26. The best tool for onboarding/follow ups/learning **Rating:** 4.5/5.0 stars **Reviewed by:** Alice C. | Manager, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Gong?** Love the different functionalities that are a huge time saver!! Summary/next steps/big sections of the call. It is amazing to ramp up and learn from each other and make sure we have all customer context. Huge tool for all new team members, onboarding is much easier thanks to gong. **What do you dislike about Gong?** The follow up emails are a bit too long and stiff, would love to have maybe 2/3 options depending on the tone needed. The AI could definitely be improved with better answers, more details, giving us a chance to interact more with it to orient the answers and so on. **What problems is Gong solving and how is that benefiting you?** Note taking/ next steps / customer context and history/ new team member onboarding ### 27. Excellent Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Gong?** I like how Gong captures the essence of the call. The features makes it easier for me to sort my calls **What do you dislike about Gong?** I feel Gong is a great tool, very easy to navigate. There is nothing that I don't like about it **What problems is Gong solving and how is that benefiting you?** It helps me review my calls and also cross-refer my needs assessment. ### 28. User-Friendly and Efficient, but Needs Dark Mode **Rating:** 5.0/5.0 stars **Reviewed by:** Liam C. | Sdr, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Gong?** I use it a lot and fine it very user friendly, helps make notes so you don't have to go back and listen to whole calls for some information buried in the middle of it. **What do you dislike about Gong?** I wish there was dark mode for gong. Besides that it's an amazing product. **What problems is Gong solving and how is that benefiting you?** For long or even short conversations, making an easy summary and a simplified section of notes so myself or other SDRs don't spend too much time skimming calls for relevant information. ### 29. Accurate Calling Transcription and Conversation Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Prasanna K. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Gong?** The calling feature is good and accurate. It captures transcribe, and analyze customer-facing conversations. **What do you dislike about Gong?** UI feels too much stimulating and not quite simple **What problems is Gong solving and how is that benefiting you?** Searchable Transcripts and AI insights help save time ### 30. Effortless Platform Updates and Seamless Salesforce Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew T. | Enterprise Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Gong?** The ability to update one platform rather than multiple- write back to Salesforce **What do you dislike about Gong?** Some of the ai is very generic and doesn’t give specifics answers **What problems is Gong solving and how is that benefiting you?** Gives me the ability to forecast sales manage pipeline and not miss a deal ### 31. Gong transformed our sales visibility and coaching process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Gong?** The AI generated call summaries and searchable transcripts is what I like the most **What do you dislike about Gong?** Some summaries which are generated by AI usually miss the context. This can be much better **What problems is Gong solving and how is that benefiting you?** We were relying heavily on manual CRM updates but after Gong, we don’t need to much manual efforts ### 32. Help for my ADHD brain **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Gong?** I don't think I can work without Gong ever again! I manage a lot of accounts, and when I forget something or didn't take great notes, I can rely on Gong to save the day. It helps me make sure I followup on all my action items, and it's easy to share recorded calls with customers. I also really like the AI search. Sometimes I need to find something that happened on a customer call from 2 years ago. Or an email! I can better understand a customer's goals or learn why a contract was worded the way it was. It's like a second brain that can transport to the past and help me keep everything together. **What do you dislike about Gong?** Nothing. Works perfectly! No changes I'd make. **What problems is Gong solving and how is that benefiting you?** I'm able to remember what happened on previous calls or in emails. ### 33. Stay focused on the conversation not note taking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Gong?** I love that I can fully be present in conversation, without having to worry about taking notes. I also love the generate a follow-up email function -this gives me a starting point for my personalized follow-up emails. I love that it works in multiple languages, so depending on which language I speak, it transcribes very well. I also love that it is a great coaching tool - I can review my calls to see how I can improve, but also listen to my colleague's calls and learn from them as well. All Self-Serve! **What do you dislike about Gong?** It can sometimes get the names of who is speaking incorrect, but honestly, that happens very rarely on my calls. **What problems is Gong solving and how is that benefiting you?** This solves the challenge of staying fully present in conversations by capturing insights in real time, freeing me from note-taking and helping ensure I don’t miss important details. I can revisit the notes afterward and better support my customers ### 34. Effortless Call Insights, But Lacks Email Automation Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Gong?** I like that Gong allows me to easily search through calls that have happened at my company. I am able to quickly understand what has been said on the call, next steps, and even detect the tone without having to listen to the whole video. I also value that Gong allows me to watch back calls to better develop as a professional. **What do you dislike about Gong?** I wish that Gong would allow me to send emails on behalf of other users. It would be so easy for us to automate sending sales emails on behalf of sales. The sales operations teams typically set up all the gong flows, but we can't automate sending the email as that person. In other tools, this is a common feature. We have a way around it, but having that would make life easier. **What problems is Gong solving and how is that benefiting you?** Gong allows me to easily understand what is happening on a call that is 45 min long in less than 2 min. It allows me to improve as professional when I listen back to calls and shows me when I am doing too much talking. ### 35. Effortless Note-Taking and Call Management with Gong **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley R. | Strategic Services Consultant **Reviewed Date:** August 04, 2025 **What do you like best about Gong?** I absolutely love Gong's ability to effortlessly create notes and high-level talking points from calls. Its searchable transcript feature is a massive time-saver, enabling me to swiftly find specific parts of a discussion without guesswork. The platform's ease of use, from setup to daily operations, makes it incredibly accessible, even for new hires. Sharing call snippets externally with customers is a valuable feature, empowering them to reference discussions independently, again saving me so much time. Additionally, the insights into conversation dynamics, such as talk time and response rates, keep me accountable and enhance customer interactions. **What do you dislike about Gong?** I find the transcript feature sometimes lacks the full context needed for a thorough understanding. When asking questions of the transcript, it often returns a direct answer without the surrounding conversational nuances. This limitation means I might miss out on understanding the complete sentiment or detailed feedback from customers, requiring me to review the entire conversation manually, which is time-consuming. **What problems is Gong solving and how is that benefiting you?** I use Gong to automatically generate call notes and highlights, saving me significant time on call reviews. The searchable transcripts allow me to quickly access specific parts of calls, streamlining my workflow from hours to minutes. ### 36. Great for Client Follow-Ups, But Email Sending Takes Extra Steps **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Gong?** Keeps me on track for following up with clients **What do you dislike about Gong?** Once you put the contacts into a "flow" you have to do extra steps to actually send the emails **What problems is Gong solving and how is that benefiting you?** Keeping in front of clients on a regular basis. Simplifying the approach by making it simpler to send out emails to multiple people at one time. ### 37. Gong is the Sales Operating System We Didn’t Know We Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan T. | Sr. Director Sales Enablement & Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Gong?** Gong gives our team unparalleled visibility into every customer conversation. From pipeline reviews to coaching to strategic deal execution, it’s become central to how we run sales. The insights from Gong help us identify risk early, replicate winning behavior, and align cross-functionally on what’s actually happening in the field. Gong Engage has also helped streamline our prospecting efforts and improve connect rates with timely, personalized outreach. **What do you dislike about Gong?** Nothing significant comes to mind. Like any platform, there’s a bit of a learning curve at first, but Gong makes it easy to get value quickly. **What problems is Gong solving and how is that benefiting you?** Gong has helped us shorten sales cycles, improve onboarding, and increase forecast accuracy. We no longer rely on anecdotal updates — we can see what’s really going on. Our enablement team uses Gong to coach reps more effectively, and our RevOps team uses it to surface trends and improve conversion at each stage of the funnel. ### 38. Intuitive AI Features Shine, But New Additions Can Be Overwhelming **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Gong?** I absolutely love GONG. It's intuitive and easy to use, but what really stands out to me are its AI features and agents. **What do you dislike about Gong?** This isn't exactly a dislike, but more of a suggestion. GONG has recently introduced several new AI-related features, and when I browse my GONG settings page, it can feel overwhelming with all the announcements and new options. It's easy to get lost among the updates. **What problems is Gong solving and how is that benefiting you?** I primarily use the call recordings and summaries, which are very helpful. In addition, I find value in the Pipeline insights, alerts and signals, as well as the AI-suggested actions. The MEDDICC playbook is also a useful feature. ### 39. Gong is one of the best software **Rating:** 5.0/5.0 stars **Reviewed by:** Jan Emmanuel A. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Gong?** I like that it is easy to use, the customer support is impeccable. Implementation of AI is also nice and the number of features it has to track calls, interactions, and integration of AI is improving each update. **What do you dislike about Gong?** My frequency of usage is every day and sometimes it is laggy. **What problems is Gong solving and how is that benefiting you?** It helps me know the account health of my clients through it's AI aspect in seconds and I can also see the interactions that my client has via email or calls and they summarize it effciently. ### 40. Great for pulling insights and learning more about our prospects / customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Gong?** Easy to track deal progression with calls and communications. **What do you dislike about Gong?** Would like more embedded options to use Gong calls in other apps like Notion, Google Slides, etc. **What problems is Gong solving and how is that benefiting you?** Finding examples of keywords in our calls, informing our ICP. Sharing key customer moments with others in the company. ### 41. Making the switch to Gong has been the best investment we made as an organization! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Gong?** One of my favorite things about Gong is how it brings everything together in one place. The deal boards are a game-changer for pipeline management, making it easy to identify risks, track deal progression, and spot key opportunities at a glance. The way you can click into a deal, ask AI to summarize key points, and get insights like blockers or pain points is incredibly useful. It keeps everything transparent, helps us stay multi-threaded, and drives better, more informed conversations. The ability to coach team members using snippets, smart trackers, and AI analysis is also huge. It makes one-on-ones and pipeline reviews so much more impactful and less about info-dumping. The ease of use and integration with tools like Salesforce has been pretty seamless, and support from Gong has been great. They’re super responsive and helpful whenever we’ve had questions or needed assistance. It’s also exciting to see how features like AI-driven insights and smart trackers continue to evolve, providing even more value to our teams. **What do you dislike about Gong?** One challenge with Gong is that some features, like tracking related contacts or meeting types for recurring events, don’t fully align with our workflows yet. For example, we’ve noticed gaps with Salesforce’s related contact functionality and how it connects to Gong, which can impact activity tracking. It’s something we’re hoping to see evolve. Additionally, while Gong offers an incredible amount of data and insights, it can feel overwhelming for newer team members to navigate and fully utilize all the capabilities. That said, with their robust support team and ongoing training, it’s been easier to address these challenges and keep improving. **What problems is Gong solving and how is that benefiting you?** Gong helps us improve forecasting accuracy, identify deal risks, and drive more strategic pipeline management. It’s made it easier to ensure our team is multi-threading, capturing key information, and staying on top of next steps. The AI insights save time and provide clarity on deal progress, while the coaching tools help strengthen our team’s skills. By consolidating data and providing actionable insights, Gong has made us more efficient and effective in achieving our sales goals. ### 42. Amazing AI Features That Coach Our Sales Reps **Rating:** 4.5/5.0 stars **Reviewed by:** Sapna N. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Gong?** It has amazing AI features that helps coach our sales reps **What do you dislike about Gong?** I havent found anything yet but will keep looking **What problems is Gong solving and how is that benefiting you?** Coaching new reps super easily ### 43. Super User-Friendly and Intuitive Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ruby B. | Home Care Acquisitions Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Gong?** Very friendly and easy to use. You can type easily and find the call you want to listen in about less than 3 mins **What do you dislike about Gong?** Wish I can have or create my own folders **What problems is Gong solving and how is that benefiting you?** Call Coaching or Check errors and misinformation towards the conversation you have with the client ### 44. Excellent voice-to-text and efficient conversation summaries **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Gong?** The voice to text is very good. the ability to summarize conversation or to guide you in the relevant sections of the recording is also very efficient **What do you dislike about Gong?** The product is good but I would say that new features such as forecasting lack of accuracy **What problems is Gong solving and how is that benefiting you?** With Gong, you can understand in a glance what is said between your team and customers or prospects ### 45. Efficient, optimized, and easy to use. Update- With more learning it's getting better **Rating:** 5.0/5.0 stars **Reviewed by:** Prakash P. | Subject Matter Expert, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Gong?** It is easy to use, with it's ability to create transcripts. With the transcript I am able to search for the specific things said on the call, and even on the organisation level. With this I am not only able to deliver the feedback, also I am able to check what they are missing. **What do you dislike about Gong?** It still doesn't always record the company name. Also I have found high latency in adding and editing filters when searching. **What problems is Gong solving and how is that benefiting you?** Ease in finding the calls taken, with transcript feature to find specific conversation. Also summary feature to understant what the gist was. ### 46. Super Useful! **Rating:** 5.0/5.0 stars **Reviewed by:** Valeria M. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Gong?** Gong has completely transformed how I approach sales calls. Being able to revisit recordings, track keywords, and see engagement insights has made it easier to coach myself and improve. I especially like how it helps spot trends across deals and keeps the whole team aligned. If you’re in sales and not using Gong, you’re missing out. **What do you dislike about Gong?** If I had to nitpick, the only downside is that sometimes call recordings take a little while to upload — but honestly, it’s a small tradeoff for everything else it helps me do. **What problems is Gong solving and how is that benefiting you?** Gong helps me stay on top of my calls, identify what’s working (and what’s not), and continuously improve my outreach. It solves the problem of forgetting key details after a conversation and allows me to revisit calls for better follow-up and self-coaching. ### 47. A Must Have Tool for AE's **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Gong?** Gong makes my job as an Account Executive easier. It records and transcribes my customer calls, helps me catch key details, and makes follow ups more effective. It’s a game changer for staying organized and improving every conversation. **What do you dislike about Gong?** I haven’t been using Gong for long, so no major dislikes yet. The platform is full of features, and I’m still getting used to everything. Sometimes the transcripts aren’t perfect, but overall it’s been very reliable. **What problems is Gong solving and how is that benefiting you?** Gong helps me revisit customer calls whenever I need, so I never miss important details. It also gives my managers the ability to provide targeted coaching based on real conversations, which has been incredibly valuable for improving my sales skills and overall performance ### 48. Amazing sales & customer success partners at Gong. Easy to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | Senior Director, Commercial Revenue, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Gong?** What I like best about Gong is how easy it makes keeping track of everything across my team without needing to ask for updates all the time. I can quickly look up account timelines, listen to specific call snippets, and review highlights without having to dig through endless notes or emails. It’s become a big part of how I stay on top of deals and ensure the team is aligned. The ease of integration with Salesforce and the simple, user-friendly design make it really accessible, even for people who aren’t super technical. Another thing that stands out is Gong’s tracking and AI capabilities. Setting up trackers for competitors or messaging has been helpful when analyzing performance and identifying coaching opportunities. The data-driven insights, like the win/loss dashboards, make it easier to pinpoint where we need to improve without having to comb through every single deal or call. Plus, the customer support has been solid—whenever we need help, they’ve jumped in to assist. It’s just a tool that simplifies managing a lot of moving parts. **What do you dislike about Gong?** One area that requires a bit of effort is the initial setup of custom trackers and AI tuning. While the configuration process can feel a bit manual at first, the results are well worth the time investment once the system is dialed in. Additionally, not all clients are comfortable with recorded calls—particularly in sectors like government or regulated commercial industries. Gong offers thoughtful options like manual recorders, which help mitigate this, but it’s still something we have to manage case by case. That said, these are relatively small challenges in the bigger picture, and they don’t diminish the overall value the platform brings. **What problems is Gong solving and how is that benefiting you?** Gong has fundamentally improved how we manage deals, monitor customer engagement, and coach our team. It provides full visibility into the lifecycle of each deal, ensuring we’re aligned on next steps and priorities without adding administrative overhead. We can easily identify which messages resonate with customers, spot red flags early, and use those insights to refine our outreach. It also simplifies how we report to leadership—surfacing high-impact insights and call highlights in just a few clicks. This has saved us countless hours and allowed us to focus more on strategy and execution. By reducing ambiguity and providing clear, actionable intelligence, Gong helps us operate more effectively at every level of the sales process. ### 49. Sales Insights and Preset Reporting That Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2026 **What do you like best about Gong?** Sales insights and preset reporting on specific initiatives **What do you dislike about Gong?** Pay for every tab separately instead of easy access **What problems is Gong solving and how is that benefiting you?** Sales scripting and alerts ### 50. Spotlight on Account AI **Rating:** 5.0/5.0 stars **Reviewed by:** Grady B. | Sr. CSM, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Gong?** The Account AI feature gives me a holistic, real-time view of engagement across an account — pulling in signals from calls, emails, and activity across stakeholders. It flags risk factors like disengagement, sentiment shifts, or lack of multithreading, and gives me suggested actions before issues surface. This has made my customer reviews sharper, my renewals more predictable, and my cross-functional conversations way more informed. What I appreciate most is how Account AI synthesizes data I’d normally have to dig for manually. Instead of spending time piecing together a timeline or who’s been active, Gong surfaces it in seconds — and highlights gaps I might’ve missed. **What do you dislike about Gong?** Static dashboards and reports: It can be difficult to fully customize reporting views or build flexible dashboards that match unique KPIs or business models. Limited call tagging options: Users often want more granular, automated tagging based on nuanced conversation details or internal taxonomies. The search functionality is sometimes clunky — it doesn't always surface relevant calls or moments efficiently, especially when searching across large teams or long timeframes. Filters can be overwhelming or inconsistent, especially when trying to isolate specific speakers, topics, or time windows. **What problems is Gong solving and how is that benefiting you?** Gong has been a game-changer for surfacing real-time insights across both customer behavior and broader market shifts. It allows me to zoom out from individual conversations and start identifying patterns across my portfolio — what objections are coming up more frequently, what features customers are excited about, and where engagement may be dropping. ## Gong Discussions - [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) - 3 comments, 4 upvotes - [Can you download calls from Gong to my computer?](https://www.g2.com/discussions/37252-can-you-download-calls-from-gong-to-my-computer) - 1 comment, 2 upvotes - [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) - 4 comments, 2 upvotes - [Is it possible to download the transcript of the call?](https://www.g2.com/discussions/is-it-possible-to-download-the-transcript-of-the-call) - 1 comment, 1 upvote - [How does Gong IO work?](https://www.g2.com/discussions/how-does-gong-io-work) - 1 comment, 1 upvote - [View Gong pricing details and edition comparison](https://www.g2.com/products/gong/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-07-30+15%3A30%3A27+-0500&secure%5Bsession_id%5D=d596387e-9785-46cc-bf07-ba262a1bb1f1&secure%5Btoken%5D=e855c81f2ea46dae658ce8cbf8a7f84d1c58f54734aed8d9392f1fd68e3ebf61&format=llm_user) ## Gong Integrations - [Actively AI](https://www.g2.com/products/actively-ai/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - [Tonkean](https://www.g2.com/products/tonkean/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [trumpet](https://www.g2.com/products/trumpet/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Gong Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Revenue Sourcing and Forecasting** - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Contact Capture **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Generative AI** - AI Text Summarization **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - 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