GoldMine Reviews & Product Details

It can be used by unlimited users and helps to collect all e-mails, notes, documents etc. in one program so that no e-mail conversation is gone just by an employee leaving the company or similar. Review collected by and hosted on G2.com.

The search results could be improved; right now you have to select what you search for - I'd prefer if you enter a word, code, address etc. and it would automatically search through all records. Also, I heard (fortunately have not experienced) that mass e-mails can easily be sent out just by creating a template. This is very dangerous if you do not have a good training for your employees. Records are also very easy to delete and cannot be recovered as far as I know. But once you got a good training, GM is easy and mainly safe to use. Review collected by and hosted on G2.com.

What I like best about Gold Mine is you have access to your Financial Aid your Tax Records and you signing up for classes online when you are going to take classes its a portal to important student information such as payment options it is just an essential tool needed I can see if I have received my financial Aid how much and what classes it covers. I can see what holds I have if it’s due to a payment not going through or as a student if it’s an advising hold I can also see what payment options I have and also 8 am able to retrieve my transcripts and have access to them Review collected by and hosted on G2.com.

When it shuts down for updates there always seems to be an issue Review collected by and hosted on G2.com.

I have been using Goldmine for years, and I love how user friendly it is.

They provide excellent customer service as well. Doesn't require internet. Review collected by and hosted on G2.com.

I love everything about Goldmine! The best CRM system I have ever used.

No complaints for the functions I use the within the software. Review collected by and hosted on G2.com.

The software is stable and I have control over the data because it is housed on site. Review collected by and hosted on G2.com.

Goldmine was once the gold standard and I have used it for decades. The owners have not invested any meaningful money into upgrades for a very long time. The software today is almost identical in look and function to the software version from ten years ago. In software timelines that is a very long time. I could live with the small, insignificant upgrades, but I can't live much longer with the lack of integrations with other business software. There are only a few company supported integrations such as constant contact. While the constant contact integration works well there are many more integrations I would like to use. Goldmine competitors often have onsite as well as cloud based versions. Today business is transacted on the fly and mobile. Other than some very minor calendar integrations with my iPhone, there isn't a handy way to access my client data unless I am at my office desktop. Review collected by and hosted on G2.com.

Goldmine is easy to navigate and does what it says on the tin. It is effective for me to manage trade account details and to store all important information in one place. Review collected by and hosted on G2.com.

The programme itself is dated in both appearance and in some functionality. Review collected by and hosted on G2.com.

I like the way all of the contacts info is connected, via appts, emails, etc. Review collected by and hosted on G2.com.

Don't like the email client relies on IE, very legacy - and I don't want to use outlook!

Their renewal policy is a 2-year term and if you don't renew when they say they'll hit you with a penalty - though they think they're slick by calling it a reinstatement fee - sounds like a subscription to me! Review collected by and hosted on G2.com.

You can own the software and deploy it on your own network. It is nice to have an open type system that is completely in-house. There are advantages to web based systems but in our case that is not desirable.

We also really like the ability to use GoldMine Web on our phones and tablets. It's just enough function for that use. We are a partial MAC house also and, the Go-Global options a fairly good solution for that. Review collected by and hosted on G2.com.

The user interface is rather outdated and and as such it's a bit clunky. I think its a good basic platform but needs a but of thought and upgrade put to it as well as adding some more updated features. Also, the updates that are promised with the maintenance contracts have been a bit slow to come and far between.

The Go-Global access could use a bit of improvement especially since we pay maintenance on a third party piece of software. Support needs to be streamlined for this part of the offering.

It's not easy to custom configure it and the partner scheme has been trying sometimes. Review collected by and hosted on G2.com.

The ability to use template emails, and scheduling follow up with my clients/customers. Review collected by and hosted on G2.com.

The learning curve. After 18 years, I'm still discovering new features. Lack of GM reps in my area. Review collected by and hosted on G2.com.

Goldmine has functions that other CRM do not have. Review collected by and hosted on G2.com.

Goldmine is extremely difficult, opaque, cumbersome, and unfriend for users. We have used it sine 1997 and never have gotten it to work properly or up to the marketing promises. Using third-party support people makes it worse, as they do not know what they are talking about and charge for everything. Your program is Catskill resort food: It is the best of the box CRMs, but it is not really usable and your company does nothing to help its customers. Review collected by and hosted on G2.com.

Goldmine has a deep set of features and does most of what our company needs it to do. Review collected by and hosted on G2.com.

Poor design - Goldmine looks outdated. The user experience could also be improved - navigating through the data within the software isn't the most intuitive. Review collected by and hosted on G2.com.

Space efficient and customizable contact screen, easy creation of custom fields, dBase and SQL filters, ability to store large amounts of information for each contact, SQL database engine, easy to write and manage notes and memos for each record. Review collected by and hosted on G2.com.

It's sometimes tricky to set up email accounts for users but it works great once you get it right. Review collected by and hosted on G2.com.

It "does what it says on the tin" as far as storing and retrieving and linking essential customer data is concerned. Review collected by and hosted on G2.com.

I have never liked the alarm function and how it tries to "queue" follow-up sales calls when as so often happens these do not go according to plan.

I use what is I believe v 6.7. I have never seen in subsequent releases features which would motivate me to upgrade. Review collected by and hosted on G2.com.

Easy to implement and staff will have no time getting familiar with the product. Great calendar feature for scheduling. Review collected by and hosted on G2.com.

I have not came across anything that I do not like so far. For a simple solution this is a perfect fit. Review collected by and hosted on G2.com.

Everything has been well thought out. It is exceptional and brilliant. Review collected by and hosted on G2.com.

As a single user, it is expensive. However, I find it is definitely worth the price. Review collected by and hosted on G2.com.

The basic features are easy to use. The email center is easy to use. That’s about it. Review collected by and hosted on G2.com.

It’s outdated. It’s not user friendly. There’s no “app” for mobile phones. Review collected by and hosted on G2.com.

Easy of use, automated processes are very powerful, pre-defined dashboards are very useful and you can create the ones you need. You have many add-on products that complement the functionality like MasterMine that gives you power trrough pivot tables in Excel Review collected by and hosted on G2.com.

They don't offer sql server and crystal reports for free. If you want to buy licenses and are not current with the upgrade protection program (UPP) they don't sell them, also, if you don't pay the UPP and want to renew it later they charge you the time you didn't pay. The Spanish version is outdated several years ago Review collected by and hosted on G2.com.

The ability to save drafts and use them as and when required. Review collected by and hosted on G2.com.

Search feature is not the best, wish you could just search by using some key points mentioned in the email. Review collected by and hosted on G2.com.

Goldmine is a solid CRM program that helps manage our customers, prospects and suspects with ease. Review collected by and hosted on G2.com.

More communication directly from Goldmine with tips would be helpful. Review collected by and hosted on G2.com.

Nothing.

Just typing this to reach the 40 character minimum Review collected by and hosted on G2.com.

Crashes when retrieving emails with winmail.dat files. Claims to be fixed in 2015 are untrue. Current version 2018.2 and still broken. Review collected by and hosted on G2.com.

Easy to customize filters and customer information. Accounts are sorted into territories and sales personnel can easily find customers based off location, phone number, other vendors, time zone and more. Review collected by and hosted on G2.com.

It does not allow order entry. We must use different software to place orders. Review collected by and hosted on G2.com.

Ability to customize the stats/customer information available on the main screen. Calendar is useful, including the ability to drag call appointments to different days. Review collected by and hosted on G2.com.

There is some difficulty in searching by key word in the "reference" section, even within one specific territory. Also, the contact information is difficult to update. Review collected by and hosted on G2.com.

Love the flexibility and customization that comes with the database setup. Review collected by and hosted on G2.com.

Too outdated of a UI and few/no integration capabilities. Review collected by and hosted on G2.com.

It is fast, and intuitive, and very well organized Review collected by and hosted on G2.com.

It is a bear to install and synchronize, can be expensive to maintain. Review collected by and hosted on G2.com.

Goldmine allows for a lot of customizability. It allows small businesses an easy way to build a contact database and use it effectively without having to invest in a cloud-based solution. Review collected by and hosted on G2.com.

The outdated interface. GoldMine shows its age the minute you open it. The system functions solely on-premise and requires much more maintenance than a similar cloud-based service. It proves difficult to integrate with the most common applications. The Outlook integration is slow and cumbersome, but you use it so you have a modern interface, unlike GoldMine's built-in client. The accounting integration is a joke and doesn't function easily. Review collected by and hosted on G2.com.

Goldmine was very simple to use. It was easy for me to create, edit, and manage the hundreds of contacts id view each day. Review collected by and hosted on G2.com.

Maybe things have changed since I last used GoldMine but I wish it was easier to upload and manage a bunch of records at a time instead of individually. Review collected by and hosted on G2.com.