GoldMine Reviews & Product Details

Build Enduring Relationships with GoldMine Your business depends on building close, long-lasting relationships. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses. That’s why finding the right customer relationship management (CRM) software is so important. Your CRM solution needs to be powerful, easy to use and maintain, and affordable. Only Goldmine brings all those together in a package that’s perfect for small businesses. Over 1 million users have selected GoldMine to help them manage over one billion relationships and build enduring relationships that enable them to thrive. GoldMine’s robust capabilities and high ease-of-use deliver rapid time to benefit and return on investment. With GoldMine, you’ll: * Improve effectiveness, accelerating your goal achievement up to 15%. * Boost productivity * Increase the number of deals Learn more at http://www.goldmine.com/

Seller

MacSonik

Discussions

GoldMine Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Ruth Ramos, MBA (Growth Marketing Manager, Americas at Ivanti)

Pricing

Pricing provided by GoldMine.

Goldmine Premium - OWN IT

$26

per month

GoldMine Cloud

$55

per user per month

View More Pricing Information

Top-Rated Alternatives

Salesforce Sales Cloud

View All Alternatives

User Insights

Average based on 197 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

GoldMine Integrations

(1)

Integration information sourced from real user reviews.

GoldMine Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is GoldMine, and what problem is it built to solve?

GoldMine is used as a CRM to bring customer and prospect details, communications, and follow-up activity into one place. It helps teams organize relationship history and manage ongoing sales and customer interactions.

What languages does GoldMine support?

GoldMine supports 1 language: English.

What company sizes and industries is GoldMine the best fit for?

GoldMine’s strongest fit in positive user experiences is among small and mid-sized organizations, with use across several industries. The most represented segments include:

Company size — Small Business: The clearest concentration of positive experiences is among small businesses.
Company size — Mid-Market: Mid-market organizations are also represented in positive experiences.
Industry — Financial Services and manufacturing-related fields: Positive use appears across financial services, machinery, and other manufacturing or industrial settings.

How long does it take to implement GoldMine across a team?

Implementation most often takes less than a month, though some teams report a longer rollout. The reported ranges include:

Time to go live	Relative frequency
Less than 1 month	Most commonly reported
1–3 months	Also reported frequently
Less than 1 day	Reported less often
3–6 months	Reported less often

What customer support options does GoldMine provide, and how do users find the overall support experience?

GoldMine’s support experience is mixed: users describe helpful, responsive service, while others report slow responses or difficulty getting complex issues resolved. Support channels are not specified here, so the experience is best assessed with your expected need for implementation and ongoing technical help in mind.

What is the experience like for teams switching to GoldMine from another tool?

Teams moving to GoldMine from ACT! and other established or internally built systems have valued its broader functionality, customization, reporting, and support for multiple users. The transition can also bring a learning curve, especially when teams need to configure the system or adapt to its interface.

What tools and platforms does GoldMine integrate with, and how do these integrations help users get more value from the product?

GoldMine lists 1 integration: Microsoft Outlook. Users value the connection for linking email and contact history, though experiences with setup and calendar synchronization can vary.

Email and calendar: Microsoft Outlook

What features or capabilities could make GoldMine even more useful?

GoldMine could be more useful with a more modern, accessible experience and smoother everyday workflows. Commonly requested improvements include:

Modernize the interface and make navigation and common tasks more intuitive.
Improve mobile and web access for teams working away from their office systems.
Strengthen integrations and synchronization with email, calendars, and other business tools.
Make reporting and search easier to configure and use.

G2 reviews are authentic and verified.

Here's how.

Shalini K.

Director of Customer Success -Advisor

Mid-Market (51-1000 emp.)

4/2/2026

"Seamless Integration, Competitive Pricing"

4/5

What do you like best about GoldMine?

I found the integration with GoldMine to be very easy and seamless, which helped me keep everything up to date. This made managing my schedule and ensuring we weren't falling behind much easier. I appreciated that GoldMine is intuitive, easy to navigate, and competitive compared to other industry leaders. The report-generating features are robust, providing structured data, and specific information. It integrates well with other tools like email and ZoomInfo. I'm thrilled with my experience using GoldMine as it simplifies my work life significantly. The competitive price and uncomplicated licensing are a huge plus, making it easy to implement and subscribe. The setup stood out too; it was seamless, and our IT team didn't experience any disruptions during the change. GoldMine did its thing in the background without issues. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

I think it needs to up its game with AI. The way AI is being leveraged a lot within other CRMs that are more costly, GoldMine needs to catch up a bit more. Leveraging current technology like AI would be great. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Kassebaum G.

E-Commerce & Operations Manager

Apparel & Fashion

Small-Business (50 or fewer emp.)

1/30/2026

"Tailored for B2B, Despite Navigation Hurdles"

3.5/5

What do you like best about GoldMine?

I like that GoldMine is a B2B sales-first CRM that doesn't force us to adapt our complex enterprise sales workflows to a generic tool. It's built exclusively for B2B sales and account management with deep customization, a pipeline-centric design, and automation that eliminates admin work. Every core feature addresses the unique pain points of B2B selling like inaccurate forecasting, missed follow-ups, and siloed client data. The initial setup was also functional and straightforward, which was a nice experience. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

Dense, non-intuitive navigation: The desktop UI has a steep learning curve for new reps—data is displayed in dense spreadsheets/forms, and common tasks (e.g., updating a deal stage, creating a follow-up task) require 3–4 clicks instead of one. This adds small but cumulative time waste for our team (we estimate ~30 mins/day per rep on clunky navigation). Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Michael B.

COO

Small-Business (50 or fewer emp.)

Updated 12/1/2025

Originally submitted 11/26/2025

"GoldMine Review"

4/5

What do you like best about GoldMine?

GoldMine Premium is an on-premise solution allowing for more administrative control. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

Email integration with Exchange Online. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Brisa de Los Ángeles S.

Independiente

Information Services

Small-Business (50 or fewer emp.)

11/17/2025

"Excellent and reliable technical support"

4.5/5

What do you like best about GoldMine?

The technical support you provide is very good. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

I have had difficulties loading the homepage. Review collected by and hosted on G2.com.

Validated ReviewerSource: OrganicAI Translated

Anand N.

Business Development

Information Technology and Services

Mid-Market (51-1000 emp.)

9/20/2025

"SOFTWARE IS GOOD MUST TRY"

3/5

What do you like best about GoldMine?

I am able to manage my all transaction in proper manner Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

UI and UX must be improved as per my understanding Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Verified User in Education Management

Small-Business (50 or fewer emp.)

11/25/2025

"Outstanding Database Features That Impress"

4.5/5

What do you like best about GoldMine?

Database is excellent. Easy to use they section Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

Seems like the intherface is little old fashioned Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Michael L.

Marketing Manager

Mid-Market (51-1000 emp.)

1/30/2024

"We used Goldmine as a CRM before switching to ACT!"

4/5

What do you like best about GoldMine?

I liked that it kept all of our contacts in one place, and had stellar reporting. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

Could be difficult to use, and often times we found that duplicate leads were put into the system, and there was not an easy way to ID this issue. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Swati D.

Mid-Market (51-1000 emp.)

9/22/2023

"really helpful in sales tracking"

4.5/5

What do you like best about GoldMine?

It is a perfect platform to track the business's financial and sales progress. It is awesome and easy to use. The filters and the contact list it maintains are really good tools in it. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

Its integration is literally complex and customer support is also not fast in my case. Features need to be updated. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Sadhvi K.

Mid-Market (51-1000 emp.)

6/7/2023

"Boost and Track Your sale and helps to enhance Customer service"

4.5/5

What do you like best about GoldMine?

It provides the feature to track and manage the sales pipeline. It provides the feature to schedule and track the task and appointments. It provides the feature of email marketing which helps to manage email for clients. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

The customization option it provides is challenging and complex. It also creates difficulty to integrate with the existing system. Review collected by and hosted on G2.com.

What problems is GoldMine solving and how is that benefiting you?

It provides a centralized database which helps to solve the issue of spreadsheets and member files. It provides a dashboard to monitor and track the sales record and generate reports. It provides a marketing campaign automation tool that helps me and my team to manage the marketing for customer service. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Elias P.

Especialista en Software y Aplicaciones

Small-Business (50 or fewer emp.)

11/23/2022

"CRM Validation"

4/5

What do you like best about GoldMine?

it is possible to start, develop, and stimulate your sales, manage your time, and achieve your goals more easily Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

So far, I don't see anything I dislike about the app. Review collected by and hosted on G2.com.