# Dynamics 365 Sales vs GoldMine Comparison

| | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 3.7 out of 5 | 
| **Total Reviews** | 1,620 | 197 | 
| **Largest Market Segment** | Mid-Market (39.5% of reviews) | Small-Business (71.1% of reviews) | 
| **Entry Level Price** | $210/month per user | $26 per month | 

---
## Top Pros & Cons

### Dynamics 365 Sales

Pros:
- Ease of Use (18 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Complexity (7 reviews)

### GoldMine

Pros:
- Automation Focus (1 reviews)
- Easy Customization (1 reviews)

Cons:
- Email Issues (1 reviews)
- Learning Curve (1 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Sales | GoldMine | 
|---|---|---|
  | **Meets Requirements** | 8.1 (1293 reviews) | 7.7 (171 reviews) | 
  | **Ease of Use** | 7.4 (1299 reviews) | 7.4 (172 reviews) | 
  | **Ease of Setup** | 7.2 (419 reviews) | 6.6 (94 reviews) | 
  | **Ease of Admin** | 7.6 (385 reviews) | 7.3 (93 reviews) | 
  | **Quality of Support** | 7.5 (1134 reviews) | 7.3 (155 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (380 reviews) | 7.4 (89 reviews) | 
  | **Product Direction (% positive)** | 6.3 (1268 reviews) | 4.2 (174 reviews) | 

---
## Pricing

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

### GoldMine

#### Entry-Level Pricing

Plan: Goldmine Premium - OWN IT

Price: $26 per month

Description: *when amortized over 3 years

Key Features:
- Bundles include one year of technical support and software updates.

[Browse all 2 editions](https://www.g2.com/products/goldmine/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 7.8/10 | 1203 |
| **GoldMine** | 7.0/10 | 157 |

#### Sales Force Automation

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Contact & Account Management** | 8.1 (965 reviews) ✓ Verified | 8.1 (131 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (678 reviews) ✓ Verified | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (907 reviews) ✓ Verified | 7.0 (98 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.8 (972 reviews) ✓ Verified | 7.8 (126 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.6 (735 reviews) ✓ Verified | 6.6 (72 reviews) ✓ Verified | 
| **Desktop Integration** | 7.9 (870 reviews) ✓ Verified | 6.9 (112 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.6 (729 reviews) ✓ Verified | 6.6 (66 reviews) | 
| **Quote & Order Management** | 7.8 (721 reviews) ✓ Verified | 6.7 (67 reviews) | 
| **Customer Contract Management** | 8.0 (767 reviews) ✓ Verified | 7.7 (31 reviews) | 

#### Marketing Automation

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Email Marketing** | 7.6 (753 reviews) ✓ Verified | 6.8 (95 reviews) ✓ Verified | 
| **Campaign Management** | 7.5 (731 reviews) ✓ Verified | Feature Not Available | 
| **Lead Management** | 7.9 (822 reviews) ✓ Verified | 7.2 (93 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.6 (641 reviews) ✓ Verified | Feature Not Available | 

#### Customer Support

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Case Management** | 8.0 (707 reviews) ✓ Verified | 6.9 (84 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.8 (671 reviews) ✓ Verified | 7.0 (69 reviews) ✓ Verified | 
| **Knowledge Base** | 7.9 (693 reviews) ✓ Verified | 7.0 (98 reviews) ✓ Verified | 
| **Call Center Features** | 7.7 (602 reviews) ✓ Verified | 6.0 (62 reviews) ✓ Verified | 
| **Support Analytics** | 7.9 (629 reviews) ✓ Verified | 6.5 (63 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Reporting** | 7.9 (896 reviews) ✓ Verified | 7.0 (106 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (945 reviews) ✓ Verified | 7.2 (96 reviews) ✓ Verified | 
| **Forecasting** | 7.7 (783 reviews) ✓ Verified | 6.6 (82 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Social Collaboration Features** | 7.5 (555 reviews) ✓ Verified | Feature Not Available | 
| **Social Network Integration** | 7.6 (549 reviews) ✓ Verified | Feature Not Available | 
| **Mobile User Support** | 7.4 (620 reviews) ✓ Verified | 5.5 (53 reviews) ✓ Verified | 

#### Platform

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Customization** | 8.1 (293 reviews) ✓ Verified | 7.3 (60 reviews) ✓ Verified | 
| **Workflow Capability** | 8.1 (309 reviews) ✓ Verified | 7.2 (52 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.2 (302 reviews) ✓ Verified | 7.6 (62 reviews) ✓ Verified | 
| **Internationalization** | 7.9 (227 reviews) ✓ Verified | 8.0 (10 reviews) | 
| **Sandbox / Test Environments** | 7.9 (249 reviews) ✓ Verified | 6.4 (28 reviews) | 
| **Document & Content Mgmt.** | 7.8 (277 reviews) ✓ Verified | 6.8 (54 reviews) | 
| **Performance and Reliability** | 7.7 (292 reviews) ✓ Verified | 7.5 (64 reviews) ✓ Verified | 
| **Output Document Generation** | 7.8 (254 reviews) ✓ Verified | 7.3 (52 reviews) ✓ Verified | 

#### Integration

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (297 reviews) ✓ Verified | 7.0 (66 reviews) ✓ Verified | 
| **Integration APIs** | 7.8 (234 reviews) ✓ Verified | 6.6 (35 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.6 (239 reviews) ✓ Verified | 6.4 (38 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **AI Text Generation** | 7.9 (17 reviews) | 7.2 (6 reviews) | 

#### Agentic AI - CRM

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.5/10 | 22 |
| **GoldMine** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Data Sourcing** | 8.7 (21 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.5 (21 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.4 (20 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.1 (21 reviews) | Not enough data | 
| **Data Segmentation** | 8.7 (20 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Lead Scoring** | 8.7 (20 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.6 (19 reviews) | Not enough data | 
| **Risk Analysis** | 8.3 (19 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (19 reviews) | Not enough data | 

#### Sales Management

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (20 reviews) | Not enough data | 
| **Sales Gamification** | 8.7 (19 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.5 (20 reviews) | Not enough data | 
| **Activity Tracking** | 8.7 (20 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 6 |
| **GoldMine** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Knowledge Base** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Materials** | 8.6 (6 reviews) | Not enough data | 
| **Playbook Creation** | 7.5 (6 reviews) | Not enough data | 
| **Video Record** | 8.6 (6 reviews) | Not enough data | 

#### Feedback

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Review** | 8.9 (6 reviews) | Not enough data | 
| **Scorecard** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (6 reviews) | Not enough data | 
| **Leaderboard** | 9.2 (6 reviews) | Not enough data | 
| **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | 
| **Notifications** | 8.6 (6 reviews) | Not enough data | 
| **Competition** | 8.6 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)



---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Sales | GoldMine | 
|---|---|---|
| **Small-Business** | 31.1% | 71.1% | 
| **Mid-Market** | 39.5% | 25.6% | 
| **Enterprise** | 29.5% | 3.3% | 

### By Industry

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.7%
- **Computer Software:** 8.3%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.2%

#### GoldMine

- **Information Technology and Services:** 9.3%
- **Financial Services:** 8.7%
- **Computer Software:** 4.4%
- **Wholesale:** 3.8%
- **Mechanical or Industrial Engineering:** 3.8%
- **Management Consulting:** 3.3%
- **Marketing and Advertising:** 3.3%
- **Electrical/Electronic Manufacturing:** 2.7%
- **Industrial Automation:** 2.7%
- **Machinery:** 2.7%
- **Other:** 55.2%

---
## Alternatives

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25835 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14702 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13850 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2932 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1000 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)

### Alternatives to GoldMine

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25835 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13850 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2932 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1000 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)

---
## Top Discussions

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

### GoldMine

- Title: [I would like to hire people to make calls to gather information for my database w/o changing anythin](https://www.g2.com/discussions/12417-i-would-like-to-hire-people-to-make-calls-to-gather-information-for-my-database-w-o-changing-anythin) — 1 comment, 1 upvote
  > **Top comment:** "Use Zoho CRM"
- Title: [When will the winmail.dat issue be fixed?](https://www.g2.com/discussions/12394-when-will-the-winmail-dat-issue-be-fixed) — 1 comment, 1 upvote
  > **Top comment:** "The winmail.dat issue has been solved and is addressed in Ivanti Forums,..."
- Title: [How do I access "the community" in future?](https://www.g2.com/discussions/12358-how-do-i-access-the-community-in-future) — 1 comment, 1 upvote
  > **Top comment:** "To access the Goldmine Community, try going to https://www.goldmine.com/community/"
- Title: [Is there a true cloud version of this yet?](https://www.g2.com/discussions/is-there-a-true-cloud-version-of-this-yet) — 1 comment, 1 upvote
  > **Top comment:** "The version of Goldmine is still not a true cloud-based version of the software.  There result is very slow response times with data queries.  The mobile..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-goldmine)