# ABC Glofox Reviews **Vendor:** ABC Fitness **Category:** [Gym Management Software](https://www.g2.com/categories/gym-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 145 ## About ABC Glofox Powerful Gym and Studio Management Software. An intuitive, yet user friendly dashboard enables you to schedule classes, manage memberships, track attendance rates, automate payments and much more- anytime, anywhere. With your branded mobile app your members can book and pay for classes in two taps! You get an iOS app an Android app, the software and a custom branded iframe as standard. ABC Glofox is powered by ABC Fitness. ## ABC Glofox Pros & Cons **What users like:** - Users love the **easy integration** of ABC Glofox, enhancing communication and streamlining gym management effortlessly. (5 reviews) - Users appreciate the **easy setup** of ABC Glofox, finding it practical and intuitive for gym management. (4 reviews) - Users appreciate the **ease of integration** with staff and clients, streamlining processes and enhancing communication. (2 reviews) - Users value the **ease of integration** with clients and staff, enhancing scheduling and communication efficiency. (2 reviews) - Users value the **ease of payment processing** with ABC Glofox, simplifying client billing and management effortlessly. (2 reviews) - Scheduling (2 reviews) - Booking Ease (1 reviews) - Business Management (1 reviews) - Client Satisfaction (1 reviews) - Communication (1 reviews) **What users dislike:** - Users desire **better app update notifications** , preferring actionable follow-ups over simple reminders. (1 reviews) - Users are frustrated by the **expensive pricing increase** without added value or proper notice for cancellations. (1 reviews) - Users face **payment issues** due to significant price hikes and unresolved software glitches, leading to negative experiences. (1 reviews) - Users find it frustrating that **in-person customer support is tough to reach** , affecting their overall experience with Glofox. (1 reviews) - Users often face **scheduling issues** with trainer availability changes, leading to complications in managing their sessions. (1 reviews) - Users report significant **system glitches** that hinder functionality and lead to frustration with the ABC Glofox software. (1 reviews) ## ABC Glofox Reviews ### 1. Flexible, Parent-Friendly Platform That Streamlines Bookings, Classes, and Camps **Rating:** 4.0/5.0 stars **Reviewed by:** Tara M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about ABC Glofox?** What I like best about Glofox is how flexible it is. We run a drop-in third space model for a children’s learning center with lots of different offerings, and the platform handles everything—from hourly bookings to classes and camps—really smoothly. It’s easy for parents to use, we rarely have issues, and it’s made managing our operations so much more efficient. The onboarding experience was also excellent, which made getting started simple and stress-free. **What do you dislike about ABC Glofox?** The glitches when parents try to add multiple kids which is something most yoga studios won’t experience and appointments not showing up under “bookings”. **What problems is ABC Glofox solving and how is that benefiting you?** Glofox is solving the challenge of managing a high volume of different programs in one place. We run a drop-in third space model for a children’s learning center with classes, camps, events, and hourly bookings, and most children’s class-specific platforms couldn’t handle that level of flexibility. Even though Glofox is designed for gyms, it works incredibly well for our needs. It allows us to streamline scheduling, manage credits, and keep everything organized without confusion for parents or staff. This has saved us a significant amount of time on admin work and made the overall experience much smoother for our families. ### 2. Solid for Beginners, Falls Short for Growth **Rating:** 3.0/5.0 stars **Reviewed by:** Natalie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about ABC Glofox?** I like the simplicity of ABC Glofox. It works well for managing day-to-day gym activities, especially for front desk and class schedules. The branded app is great, and I appreciate the different tiers of memberships that can be applied. It's also user-friendly, making it easy for the public to enter the gym. The integration with other systems like Kezy is a huge plus, allowing us to remain a 24/7 access gym without needing to staff overnight. I find it very easy to train onboarding employees, and members can easily learn how to use the app. The ability for members to have independence with store checkouts, class bookings, and daycare bookings is something I mostly appreciate. Additionally, the system's continuous updates and its openness to customer feedback are valuable. **What do you dislike about ABC Glofox?** As the business grows, the limitations in reporting and customization depth become more noticeable. Extracting detailed financial insights and check-in data is challenging, which complicates effective business decision-making. The lack of detailed insights makes it hard to track the true number of members and their activity efficiently. Customer support often doesn't provide long-term solutions, as they focus on visible issues rather than root causes, making it tough to resolve recurring operational problems. Additionally, there's an issue with integrations where I'm forced to act as an intermediary between ABC Glofox and Kezy support when problems arise. **What problems is ABC Glofox solving and how is that benefiting you?** I find ABC Glofox ideal for small-scale gyms, helping us track trainer performance and manage classes efficiently. The easy editing access for approved staff is useful, though customization limits can be challenging. ### 3. Solid platform for managing a Pilates studio **Rating:** 5.0/5.0 stars **Reviewed by:** Diego R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ABC Glofox?** The platform is great, and setting up classes, memberships, and payments was straightforward. I’d recommend it for any boutique fitness studio. Their onboarding was really great and they take you by the hand to setup everything **What do you dislike about ABC Glofox?** Their integration with Wellhub is not fully completed **What problems is ABC Glofox solving and how is that benefiting you?** Simplified operations from day one Before Glofox, managing bookings, payments and memberships manually was time-consuming. Also their UI was good so my customers find it easy to book a class ### 4. Easy Integration and Communication Between Trainers and Members **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about ABC Glofox?** Ease of integration with staff and clients. Having an app for clients to schedule classes save us so much time from manually entering participant information. Plus having the ability for the trainer to send group message if there are any changes or if they want to encourage their group. We have had positive feedback from everyone who uses the app. **What do you dislike about ABC Glofox?** The only downside that I have found is being able to change the trainer availability or block of time within an already scheduled day. **What problems is ABC Glofox solving and how is that benefiting you?** I have mentioned this to the product development team and I understand they have been trying to remedy the situation. ### 5. Streamlines Yoga Studio Operations With Exceptional Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Bilyana I. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about ABC Glofox?** I like the booking system of ABC Glofox, which makes all the classes very organized and easy to add, modify, or cancel. I also appreciate how it lets me see all participants and handle charges efficiently. Additionally, having all the client information easily accessible is a great feature for running my yoga studio. While the initial setup wasn't so easy, I found the onboarding process exceptional. **What do you dislike about ABC Glofox?** There is no integration with Urban Sport. Also, there's a need for a better way of publishing workshops and events. **What problems is ABC Glofox solving and how is that benefiting you?** ABC Glofox helps centralize and organize many of my tasks, with a booking system that keeps classes organized, easy to adjust, and allows me to manage participants and payments. ### 6. Easy Scheduling with Professional Look **Rating:** 4.5/5.0 stars **Reviewed by:** Natasha B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about ABC Glofox?** I like how easy it is to use. It's practical for my clients. And it looks professional. The onboarding agent was really helpful and knowledgeable. **What do you dislike about ABC Glofox?** I would like to have follow-up when there are new updates with the app rather than just receiving reminders. It would be nice to have a six months or a yearly review. And I would like for it to have a direct link. **What problems is ABC Glofox solving and how is that benefiting you?** I use ABC Glofox for scheduling, payment, and membership management, and I like how easy it is to use and its professional look. ### 7. Effortless Management for Fitness Studios **Rating:** 5.0/5.0 stars **Reviewed by:** Todd R. **Reviewed Date:** February 06, 2026 **What do you like best about ABC Glofox?** I like the branded app and ease of billing features in ABC Glofox. I don't have to worry about running payments or chasing down clients because Glofox does it for me. The integration with MailChimp is extremely easy to set up, and all my leads flow directly into Glofox. The initial setup was very easy, making the transition smooth. **What do you dislike about ABC Glofox?** Sometimes their in-person customer service is tough to reach. **What problems is ABC Glofox solving and how is that benefiting you?** I use ABC Glofox to manage scheduling, billing, and CRM for my studio. It simplifies payment processing, so I don't have to chase clients. Plus, the branded app is a fantastic feature. ### 8. Seamless Gym Management with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias C. **Reviewed Date:** February 06, 2026 **What do you like best about ABC Glofox?** I like that ABC Glofox is easy to use. The support staff has been great, including onboarding and backend support. The software and site management are easy and intuitive. It's great and streamlined for getting all of my customer billing information exported over and for setting up new memberships. The website and the app were pretty seamless. **What do you dislike about ABC Glofox?** I don't have any complaints so far, but I would like to eventually see integrated access control instead of having to use a third party. **What problems is ABC Glofox solving and how is that benefiting you?** I use ABC Glofox for billing, member management, and reporting. It simplifies my gym's back-end operations. ### 9. Abruptly increased pricing 70% for subpar software and service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about ABC Glofox?** I originally liked the ease of gym management software and ease of use compared to manual gym management. Implementation was straight forward and relatively easy. **What do you dislike about ABC Glofox?** The most impactful negative has been the experience of a 70% increase in pricing with no added value or ample notice to find a replacement solution and cancel. The software has many glitches such as not converting leads to members and support offers no resolution and regular app updates, while ideal for security, often produce member issues reducing the positivity of the customer experience. I am immediately cancelling and would never recommend this tool. If I raised my pricing 70% I would immediately lose every client. **What problems is ABC Glofox solving and how is that benefiting you?** They are not solving problems. This is why I am rating Glofox low. ### 10. software which worked great for my business **Rating:** 4.5/5.0 stars **Reviewed by:** Marina Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2023 **What do you like best about ABC Glofox?** Glofox helped me an my team to cut down the time we spent on administration and, what is more important, made our clients more satisfied with their user experience. **What do you dislike about ABC Glofox?** Clients not being able to renew their membership until the existing one expires. **What problems is ABC Glofox solving and how is that benefiting you?** Glofox has significantly cut down the time I used to spend on administration on my website and has helped my clients book classes and pay for memberships more easily and have better insights in their attendance and performance. ### 11. Fantastic software that saves you hours of admin work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about ABC Glofox?** Ease of use for business and clients The array of different features Personalised app Great customer support Tutorial videos and demos **What do you dislike about ABC Glofox?** There a few very minor issues from time to time but these are generally resolved quite quickly by the support team. Some of the features on the web app are quite rigid and it would be great if there was more flexibility in terms of changing things. Eg: Being able to type in how many credits you want to allocate to memberships or clients Being able to hide what trainer is taking a session **What problems is ABC Glofox solving and how is that benefiting you?** Handling cash and dealing with payments and subscriptions Customer Relations Managing leads Finance Reports **Official Response from Jack Daffern:** > Hey there, Thank you for your feedback! It’s great to hear that Glofox is helping your business with its payments.  Your concerns have been noted and remember, if you ever need immediate support, please contact our support team We look forward to continuing to support you on your business journey. ### 12. User friendly and top quality support **Rating:** 5.0/5.0 stars **Reviewed by:** Eoghan G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about ABC Glofox?** I've used GloFox with 2 gyms to date and found everything about the setup through to usage as top quality. With Cillians guidance and support it all went smoothly and began the easy use journey for our clients to book everything available at our facility. **What do you dislike about ABC Glofox?** Absolutely no complaints or dislikes. The reality is, this system is a leading option for bookings, marketing and more in the fitness world due to its hugely effective support and ease of use. **What problems is ABC Glofox solving and how is that benefiting you?** GloFox makes it easy to get bookings on regular basis and mixes the ability to earn income from individual client useage, ie PT or facility hire ie physio space rental or external coaches. ### 13. Starting a business is daunting. Glofox can take the edge off. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about ABC Glofox?** The help that's available at the click of a button. I feel they listen and give you the attention you need. If you dream it, they can achieve it! I feel they really care about my business and my story. They give me a platform to share my product with the world. **What do you dislike about ABC Glofox?** At first, I did not take the time to understand everything they could do. The great part was they were with me step by step, with patient and guidance to help me through it all. **What problems is ABC Glofox solving and how is that benefiting you?** They gave me a custom platform to collect, market, contact and drive an unbelievable customer experience. They are automatically managing monthly memberships and collecting all the contact information. This allows me to focus on running a business. **Official Response from Marko Gazic:** > Hi Paul, Thank you kindly for your review and your feedback. We are very happy to hear that glofox has been able to support your business. Sincerely, Marko Gazic Global Manager of SMB Customer Success ### 14. Best platform I've ever used (and I tried many others) **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas M. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about ABC Glofox?** The features I lile the most about Glofox are the integration with stripe which works really great, their beautiful app for students and their fast and responsive support. Push notifications via app and dynamic zoom links sent only to students who paid are also awesome. **What do you dislike about ABC Glofox?** Particular exceptions about handling classes and student credits options are not available. A better view and options on how to distribute student credits through classes they attended would make this platform even better. **What problems is ABC Glofox solving and how is that benefiting you?** It's helping me achieve more students on classes with solutions like push notifications via app and great waitlist features. It's helping my staff to deal easily with attending support because students can make most of their booking, canceling, managing themselves easily via app. **Official Response from Marko Gazic:** > Hi Thomas, Thank you kindly for your review and feedback. We are very pleased to hear that glofox is helping support your business. Sincerely, Marko Gazic Global Manager of SMB Customer Success ### 15. The experience with Colm Jones on signing up for GloFox has been amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about ABC Glofox?** Glofox offers the best features for the price for me across all the software I have researched. **What do you dislike about ABC Glofox?** I will tell you once im in and using it! **What problems is ABC Glofox solving and how is that benefiting you?** Ease of booking and price point ### 16. Outstanding customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Tarran G. | Commercial Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about ABC Glofox?** Glofox are quick and responsive with customer service, which i think stands out the most. They have spent the time to establish a great relationship, with a customer success manager assigned to us to help us along our journey for a win-win success model. It's been a bit of a rollercoaster for us, and the impact of the economy has seen us having to adjust and adapt. It's been survival mode for some time now and actually we have had to close one of our gyms and just focus on running one of our branches. We have been in close communication with Glofox during these times and having to check with the team how we will stop our roaming feature, and a transition plan in place for this situation. They have been excellent during these times. **What do you dislike about ABC Glofox?** One uncontrollable feature is that Stripe (glofox payment partner) is unsupported in our country - Macau. This was explained to us before we signed up, as it is one of the major benefits of Glofox system is to utilize the payment structure, we however still wanted to sign them up for some of the other features including the booking system and member app but we will always feel like we are missing out for not being able to use Stripe. Another constructive criticism is that in Macau not many people use email. In China (and Macau) businesses use mobile numbers as the key identifier (with text messages sent for passcodes etc), perhaps an idea to explore for Asia market. **What problems is ABC Glofox solving and how is that benefiting you?** Glofox is streamlining our data more effectively. The reporting features allow us to see things clearly. They have mastered the booking system for group classes... i believe they are the best system on the market for this and other major gym brands share the same feelings I'm sure. We are also have an effective lead tracking mechanism now too, which are previous service provider didn't offer. The lead conversion stats are very useful and provide us a great platform to set measurable and meaningful goals. **Official Response from Marko Gazic:** > Hi Tarran, Thank you very kindly for your review and feedback. We are pleased to hear that glofox is supporting your business and realize some of the limitations due to your location. We are continually working to improve our offerings. Stay tuned for 2023! If there's anything we can support you on, please let us know. Sincerely, Marko Gazic Global Manager of SMB Customer Success ### 17. Amazing Software to help organise, grow and develop your fitness business **Rating:** 5.0/5.0 stars **Reviewed by:** Brendan C. | Gym Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2022 **What do you like best about ABC Glofox?** The initial setup is great, very thorough and the onboarding staff is great. Really help develop your brand and maximise the software. This is crucial to gain the full benefits from the package. We have the Customised app which has been a massive selling point over our competitors. The personalized app is amazing, so professional looking. **What do you dislike about ABC Glofox?** It was a lengthy setup process, however, this is to be expected when migrating all our members across from GoCardless etc. The staff made this a lot easier by helping me out, providing interactive walkthroughs to track progress. **Recommendations to others considering ABC Glofox:** If you need help collecting payments, contacting customers and clients, creating a store then this is for you **What problems is ABC Glofox solving and how is that benefiting you?** I recently ran into payment issues, The staff at glofox took the time to talk to me as an individual, helped me develop a better plan going forward and worked with me to get me back on track. Top level customer service, with friendly faces and a quick response rate ### 18. The best gym membership service out there **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandra B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about ABC Glofox?** Glofox is constantly working on improving the user interface and any time I need help, the support team answers incredibly fast to resolve any issues I may have! **What do you dislike about ABC Glofox?** Every platform needs improvement, but honestly my experience thus far has been far above and beyond my expectations. The only recommendation I could give is to have a workout tracker option in the app to engage more with members, create challenges that they can participate and use their tracking devices and sync them within the app! That would be totally cool! **Recommendations to others considering ABC Glofox:** I have already referred 3 friends who own businesses and they are extremely happy! I will continue to share my experience and send out referrals **What problems is ABC Glofox solving and how is that benefiting you?** Current times have been very difficult especially on the fitness industry. Recently I've seen a dramatic drop in clientele making it difficult to come up with ways to make all payments on time. I reached out to the support team looking to downgrade to be able to keep my services, instead they arranged to keep me on the same plan at a lower rate! They truly see the benefits from their product and this showed me that they are all hands in to set businesses like mine up for success! **Official Response from Tara Loughran:** > Thank you for your feedback, Alejandra! Happy to hear that Glofox is able to help your business overcome these uncertain times. We look forward to continuing to support you on your business journey. ### 19. Glofox is simple & powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Abby D. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about ABC Glofox?** Glofox not only has a really easy-to-use interface for myself and my clients (the app makes this particularly attractive), it is inherently designed to bring in ongoing revenue for customers. We used to be with MindBody and I can confidently say the move has more than halved administration time. We still use credit packs (we operate out of various locations instead of 1 x central studio), so offering subscriptions hasn't traditionally been a part of our model. However, the way the system is designed i.e. the reports favor memberships, the recurring bookings feature favors subscriptions etc – the credit packs are still very really easy for clients to use and us to manage. It's been very customisable, I like that I've been able to change the specific words on my backend and app (i.e. facility has become 'location', 'staff' has become 'instructors'). The onboarding process was made very easy, and I've had Glofox business strategists reach out to me to provide unique, customised advice to drive profits – completely free of charge. The support team is reasonably responsive and overall, Glofox is a fantastic product for me. For further context for business owners looking for a beskpoke solution (as we were). We run dance-fitness classes where each 'class' is at a different location. Each 'class', while different and a surprise, is still the same 'type' i.e. it's not "HiiT-style, Barre, Stretch' etc – so to create distinction we decided to call the class names by the location. It's easy to set up a recurring class – but when/if you need to make changes, you'll need to do this manually for each individual class via the 'calendar' because any edits made at that higher level will apply to ALL classes, rewriting any past individual changes you'd made. The Glofox Staff Pro app is really useful too. Overall, I would highly recommend Glofox to any business owners and I think it's a fantastic fit for teams in the fitness industry – for anyone where recurring subscriptions to match recurring classes is a key operation. Thanks Glofox for making our lives better. **What do you dislike about ABC Glofox?** There are a few things / mostly lacking features or things that I've had to work around because of my business – everyones' is unique so it's hard to nail everything! However, these are my main and ongoing frustrations (Disclaimer: I'm pretty sure Glofox is still the absolute best product out there for our needs): - The ability for clients to make recurring bookings for the same class – whether they have a credit pack or subscription – The ability for clients to 'drop-in' casually to courses – Would love instructors to have more control over the Glofox Staff Pro App. – It's very frustrating that if you need to add a new class, anyone and everyone on an existing credit pack will not be able to book for that new class (if they purchased a credit pack before the day you added the new class – anyone after, provided your credit pack settings are correct, will be able to book successfully). You have to update the credit pack settings manually for every customer with an existing credit pack, AND there is no report to figure out whose credit packs need to be updated. The result is that customers message saying "hi, i can't book for the class " or "I was just charged $20 when I booked for the class" because they're expecting they would have been able to use a credit but its not automatically valid for new classes. It would be great to be able to make a blanket rule apply from the backend for when you add new classes. This inherently doesn't support the idea of growth/adding new classes so its a strange one to me. - Glitching – I don't know what it is, but even though I use Chrome and refresh my browser/cache, sometimes Glofox will display a completely incorrect and random time slot, or instructor, or location which is always incredibly concerning for me when it does happen - Glofox Insights and Reports don't feel particularly useful unless you prioritise having members/subscriptions - There are some searches I'd love to be able to do in order to send SMS promotions i.e. Find people who've attended x number of times over a certain period (so I can reward them) - Would love the ability to offer discounts through the system – Would love an integrated referral scheme – I would love to have more control over the colours of my email. My website is black, so I've made my widgets black. This however means that my emails are also black which just looks awful and there's no workaround, unless I change my entire website, which is not a solution. I would love more control over the colours of the app/widgets/emails etc. – Being able to send an email or text to every individual in a class directly from the system (so with one or two clicks – at the moment, I have to manually type in email addresses if I need to contact clients about a change on the schedule or a change to their upcoming class). – Sometimes I feel like the customer service/support reps could be more specific with the emails they send – often it feels like their responses lengthen out the time it should take to resolve an issue or keep me hanging which I find frustrating – usually, any support queries I send tend to be urgent! Personally, good customer service to me resolves an issue within the first if not second email – I find that they continue to ask me questions when they could look into the issue themselves and come to me with a resolution a lot faster. **What problems is ABC Glofox solving and how is that benefiting you?** Glofox makes it easier for clients to book themselves in than for me (the business owner) to do it. I want to give my clients all the control over their schedule so that my administration time is zero. Glofox is close to making that a reality. **Official Response from Marko Gazic:** > Hi Abby, Thank you kindly for your review and feedback! I am happy to hear that you are having a positive experience and also want to take a few moments to address some of your points. - We have recently launched recurring bookings features for classes and PT appointments. - Casual Drop-in's for Courses are not yet available, but are on our roadmap for 2023. - It appears that needing to update every single credit pack to be eligible for a new class can be resolved by adjusting your setup. The categories function in your class and credit pack settings need to be edited to make any new class eligible for members who currently have a credit pack. A member of our team will reach out to you to help. - With the filters in your "Clients" section, you would be able to filter by clients who have attended more than "x" classes and send an SMS directly to that cohort of members. Again, a member of the team will reach out to help. - Discount codes are now available to be used by staff and members. - We integrate with some great third-party referral platforms. We'll send you some information about our partners. Thanks again, and you'll be hearing from us shortly. Sincerely, Marko Gazic Global Manager of SMB Customer Success ### 20. Great service team **Rating:** 5.0/5.0 stars **Reviewed by:** daniel d. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2021 **What do you like best about ABC Glofox?** Dashboard is really easy to view everything i need really quickly **What do you dislike about ABC Glofox?** Not really anything at this time. really pleasewd with how its going **Recommendations to others considering ABC Glofox:** Completly worth the investment, the aftercare support has been brilliant **What problems is ABC Glofox solving and how is that benefiting you?** Manage our members all in one place. Takes away hours of admin work. **Official Response from Jack Daffern:** > Hey Daniel, thanks for taking the time to leave us your feedback! We’re delighted to hear that Glofox is helping your business save time and manage members. We look forward to continuing to support you in reaching your business goals. ### 21. So are glad we made the switch to Glofox **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2022 **What do you like best about ABC Glofox?** The level of support you receive is brilliant. Although the platform is very user friendly, it is good to know you have a team on on hand to assist whenever you may have any queries ensuring your day-2-day operations are not negatively affected. **What do you dislike about ABC Glofox?** We have not had anything we haven't been happy with at present. It is a good change from our previous gym management platform. **What problems is ABC Glofox solving and how is that benefiting you?** The online payment portal has been a great addition to a gym facility. **Official Response from Marko Gazic:** > Hi Michael, Thank you very kindly for your review and feedback. We are pleased to hear that glofox is supporting your business. If there's anything we can support you on, please let us know. Sincerely, Marko Gazic Global Manager of SMB Customer Success ### 22. No support response for 7 weeks **Rating:** 0.0/5.0 stars **Reviewed by:** Andrius . | Fitness Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about ABC Glofox?** simplicity and functionality whent it's working. **What do you dislike about ABC Glofox?** Every week for 7 weeks we are remaiding and waiting for support response for problem solving. If you are not ready to solve the issue right now, we want to cancel our glofox membership! This is not acceptable! **What problems is ABC Glofox solving and how is that benefiting you?** not solving at all. **Official Response from Marko Gazic:** > Hi Andrius, I am sorry to hear that you've received a negative experience due to working through a backlog of support queries - We have since invested heavily in our support function to increase the size of our team, and are now reporting response times and satisfaction comparable to industry standards. If there's anything we can support you on again in the future do please let us know. Sincerely, Marko Gazic Global Manager of SMB Customer Success ### 23. Evolving to the right way **Rating:** 4.5/5.0 stars **Reviewed by:** Jordi P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2022 **What do you like best about ABC Glofox?** Friendly UI. Modern and easy to use interface **What do you dislike about ABC Glofox?** Have to be new features in marketing automation **Recommendations to others considering ABC Glofox:** If you are looking for an active partner to adapt the product to new need Glofox is correctly evolving the product to match new needs. **What problems is ABC Glofox solving and how is that benefiting you?** Apart of the regular funtionalities, working remotly and customer control is very relevant advantage. The member app is superior, and customer friendly. In app notifications are a key value. **Official Response from Monica Garrido:** > Hi Jordi, Thank you so much for your positive review! We highly appreciate our customer's feedback and especially knowing Glofox is a valuable management tool and partner for their business. We look forward to having you as a partner for many years to come! Best of luck Jordi ### 24. Excellent insights **Rating:** 4.5/5.0 stars **Reviewed by:** Vanda T. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about ABC Glofox?** Real-time data and insights, ease of use and programming and integration with third-party apps. We use Perkville and ClassPass integration. We have not used another system before, so cannot compare. **What do you dislike about ABC Glofox?** Communication delays with GF team (occasionally) - mostly we have a great connection but sometimes it was lagging. A dedicated account manager can perhaps solve this. **What problems is ABC Glofox solving and how is that benefiting you?** Coming from an excel sheet without a booking system, now have visibility on customers. customer types, frequency of visits, and conversion. We can customize our message to the different groups of customers and engage them is meaningful ways. **Official Response from Jake Mickler:** > Thanks for taking the time to leave us your feedback! We’re delighted to hear that Glofox is helping your business. We look forward to continuing to support you in reaching your business goals. ### 25. The best software ever **Rating:** 5.0/5.0 stars **Reviewed by:** Aidan H. | Club Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about ABC Glofox?** The system is very user friendly and easy to navigate. It's quick and responsive and lets me do everything I need to do on the go. The customer service team is fantastic and any issues we have are sorted very quickly **What do you dislike about ABC Glofox?** I'm not a massive fan of the new Members Report as it isnt instantaneous updating. However this is just personal preference, other than that I cannot fault Glofox **What problems is ABC Glofox solving and how is that benefiting you?** Glofox allows me a one stop shop to deal with all of my members and prospects. I can deal with my members and prospects on the gym floor and i get a detailed overview of my business performance **Official Response from Jack Daffern:** > Hey Aidan, Thanks for taking the time to leave a review, it means a lot! We’re delighted to hear that Glofox is helping your business deal with its members and providing a detailed overview. We look forward to continuing to support you on your business journey. - The Glofox Team ### 26. Amaizing team they late to answer but its wondefull system need arabic translate only **Rating:** 4.0/5.0 stars **Reviewed by:** Akli Z. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about ABC Glofox?** Arabic version and token the responsability of building the Apple app , ghe app makes me lose loooote of time and the trust and dependability from the administration **What do you dislike about ABC Glofox?** 1: Lating on answers email when I need it makes the owner be not confortobale Be very 2: Be precise in determining the type of device(scaner code barre) 3: puting the totale financment of using the system (DUNS number - apple devloper-scaners-exetera....) 4 : Arabic vesion (Arabic market hasmore than 1,4 billion customer ) and to its very cheape to find colaborations !!!!!!!! Realy way !!!!!!! **Recommendations to others considering ABC Glofox:** 1:A Special thanks to Mr Jake he suport me any time 24h he help to much on haw to use the tachnical things on system helping me haw to transltae the dashboard for ower receptioniste 2:Amaizing platforme of App and woderfull design 3: easier dashborad for receptionist team its like app on mobile not needs translate even I did it and its token time **What problems is ABC Glofox solving and how is that benefiting you?** Positife things first : We be inteligent Gym to getting that amaizing system the customer they are satisfied to getting the (Smart Entry ) be scanning own barre code and chiking the smart online shoping and knowing the timing of classes and many things .... Dont like Financment of running the system like I says I has no knowledge about those systems and haw much the totale coast mast be investisment to run it (coast of scaner and DUNS Number and App's ) 🚨🚨🚨🚨🚨(Warnning) 🚨🚨🚨🚨🚨🚨 be sure what you wraiting on the steps of building the Apple Devloper account Imake mistake that makes me losing 5 week to puting only its an (company wed lonl owner ) you need to build account wed Organisation name **Official Response from Jack Daffern:** > Hey Akli, Thanks for taking the time to leave us your feedback! We’re delighted to hear that Glofox is helping KJSC. We look forward to continuing to support you in reaching your business goals. Thanks again! ### 27. Great gym management software with lots of features. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about ABC Glofox?** The large array of different features that help me manage my business **What do you dislike about ABC Glofox?** The mobile app could do with some fine-tuning. The credits are listed as both a membership and credit. **What problems is ABC Glofox solving and how is that benefiting you?** The management of payments has been made more streamlined. **Official Response from Marko Gazic:** > Hi! Thank you very kindly for your review and feedback. We are pleased to hear that glofox is supporting your business. If there's anything we can support you on, please let us know. Sincerely, Marko Gazic Global Manager of SMB Customer Success ### 28. Glofox Review **Rating:** 4.5/5.0 stars **Reviewed by:** James F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about ABC Glofox?** The program is easy to navigate and use. The team at Glofox has also been very helpful with this process. **What do you dislike about ABC Glofox?** The sign up forms for parents and children is very confusing when signing new clients. I should not have to sign up a parent for a contract when the contract is only for their child. This creates a false database. Not being able to print direct contracts is also an issue for existing clients. **What problems is ABC Glofox solving and how is that benefiting you?** I am spending less time on my day to day functions. The fact that everything is in one place has been great and saves a great deal of time. Having realtime data in front of me is also a huge asset. **Official Response from Jack Daffern:** > Hey James, Thank you for your feedback! It’s great to hear that Glofox is helping your business save time. Afterall, time is money! We look forward to continuing to support you on your business journey. ### 29. Great addition to gym **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Fitness Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about ABC Glofox?** GloFox software has really helped us move forward as a gym. Great support all the way through! **What do you dislike about ABC Glofox?** Few minor teething problems getting started but this is expected and staff happy to help with any issues **What problems is ABC Glofox solving and how is that benefiting you?** Managing data, bookings and revenue all now easier to manage and check with GloFox **Official Response from Monica Garrido:** > Hi Ryan, Thanks for taking the time to leave us your feedback - it’s great to hear that your business has improved since Glogox and you are happy with our Customer Success Team and Support Team! Looking forward to seeing what’s in store for Peak Performance in the future and continuing to support your growth! We love helping and supporting our customers and we hope to continue to do so with you and your business for many years! ### 30. Glofox is the Heart of our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about ABC Glofox?** Really easy to use, innovative software that makes managing our gym a breeze! **What do you dislike about ABC Glofox?** No downsides of Glofox, everything is great! **What problems is ABC Glofox solving and how is that benefiting you?** It is easy to manage our large amount of members and we can trust glofox to look after all of our payment subscriptions **Official Response from Marko Gazic:** > Hi! Thank you very kindly for your review and feedback. We are pleased to hear that glofox is supporting your business. If there's anything we can support you on, please let us know. Sincerely, Marko Gazic Global Manager of SMB Customer Success ### 31. Pleasant for the business, pleasant for the end user, pleasant for the employees ⭐️ **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about ABC Glofox?** Ease of use Data collection Easy class bookings for customers Amazing App **What do you dislike about ABC Glofox?** Push notifications are not received by all database and not much marketing activities within the app **What problems is ABC Glofox solving and how is that benefiting you?** Weekly schedules In the app Data collection Customer check ins **Official Response from Monica Garrido:** > Hi there, Thank you so much for your positive review, as we highly value our customer´s opinion and feedback. We are glad to hear Glofox is a pleasant partner for you and your business and we look forward to continuing to support you and guide you to achieve your goals during your journey with Glofox. Happy to have you as a customer ### 32. Dashboard is very user friendly and support team is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Jaymar S. | Studio Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2022 **What do you like best about ABC Glofox?** User friendly for staff and members. Being able to have the full control of the the members app. **What do you dislike about ABC Glofox?** I wish there is an option for members to use promo codes. **What problems is ABC Glofox solving and how is that benefiting you?** It is transferring leads from one studio to another. This makes the process easy **Official Response from Jake Mickler:** > Thank you for your feedback! It’s great to hear that Glofox is helping your business. Promo codes are certainly something we're looking to introduce in the near future, and we'll be sure to let you know once these are available! We look forward to continuing to support you on your business journey. ### 33. Very helpful and great staff **Rating:** 5.0/5.0 stars **Reviewed by:** Ximena P. | Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about ABC Glofox?** That I can register most of my operations in one place. **What do you dislike about ABC Glofox?** The front is not flexible enough, and some translations could be better (Spanish). **What problems is ABC Glofox solving and how is that benefiting you?** To have my consults, sales, and classes registration in one place. **Official Response from Jack Daffern:** > Hey Ximena, Thanks for your feedback! It’s great to hear that Glofox is helping your business consolidate everything you need in one place. We look forward to continuing to support you in reaching your business goals. - The Glofox Team ### 34. humans in a corporate world **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2022 **What do you like best about ABC Glofox?** the human feel to Glofox has been kept and even more so amplified during their growth. the company culture has not changed but rather improved. **What do you dislike about ABC Glofox?** minor technical issue with the member app. **What problems is ABC Glofox solving and how is that benefiting you?** managing our operations, client relations, accounting, and multi-location support and growth. we've grown into the brand that we are and are hopefully resuming growth in the region in 2022-2023 **Official Response from Jake Mickler:** > Thank you for your feedback! It’s great to hear that Glofox is helping your business. We look forward to continuing to support you on your business journey. ### 35. Pre-sales and post-sales vastly different. Overpromise, underdeliver. Highly regretted. Avoid them **Rating:** 0.0/5.0 stars **Reviewed by:** Zedong C. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2021 **What do you like best about ABC Glofox?** UI is good. But many things don't work properly. Support tickets never get solved despite claims of being escalated as priority to senior management. Dubious company. Suggest others to find other software **What do you dislike about ABC Glofox?** Full of bugs and glitches. Even the basic functions are not working reliably. The worst is that their technical support only replies to this all the time: "Things are being worked on, can't give any timeline, but we will be sure to give updates when we have it." We have more than 20 opened tickets with them now and all of them are unresolved with some since 2 months ago. The customer success officer in charged of us has changed 3x since onboarding in March. **Recommendations to others considering ABC Glofox:** Just avoid. It is too late when you have migrated all your customers data over. **What problems is ABC Glofox solving and how is that benefiting you?** Customers get charged despite not getting their bookings etc. Displays are inaccurate, app notifications not working—a long list of problems impacting daily business operations badly. More resources put in to work around their numerous technical problems—many customer recoveries to do. The reputation of our business badly affected. The customer success officer in charge of us has changed 3x since onboarding in March. **Official Response from Marko Gazic:** > Hi Zedong, We really appreciate your honest feedback regarding your experience with us. We're very sorry that you've had a disappointing journey and we highly empathise with your position - it must be incredibly frustrating and we very much hold ourselves accountable for this. We are actively working internally to assess the management of bug fixes and hope that we have been able to alleviate some of the impact to your business in other ways in the short term whilst we find a solution. We appreciate your patience in sticking with us whilst we try and address this. Please don't hesitate to reach should you have any further enquiries. ### 36. Helpful responses **Rating:** 3.5/5.0 stars **Reviewed by:** Lucy O. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2021 **What do you like best about ABC Glofox?** The auto-retry with payments and quick responses from support. **What do you dislike about ABC Glofox?** It can be difficult sometimes with email communication to get points across with regards to the system. There also seems to be a lot of errors with reporting and payments. Member and staff app glitches. **Recommendations to others considering ABC Glofox:** Ensure that all the features you need or are looking for are included in Glofox. We found some features such as an individual's complete access over a period of time were not visible on Glofox. However, this has been raised and is something that is being looked into and potentially developed for us. **What problems is ABC Glofox solving and how is that benefiting you?** Definitely, the auto-retries for payments, taking a lot of the hard work out of the first half of the month for my team. **Official Response from Jack Daffern:** > Hello Lucy, Thank you so much for your feedback and time! It’s great to hear that Glofox is helping your business with payment handling! We look forward to continuing to support you on your business journey. ### 37. Boxing Studio Software comercial oriented and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Mauricio T. | Black Box CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2021 **What do you like best about ABC Glofox?** Sales Channels, customer app is excelent!. Easy to use, best customer and membership manager **What do you dislike about ABC Glofox?** 1) Support and commercial response are slow 2) Store is poor and very basic, bad to manage products, and very bad to create a sell of different products 3) System is terrible to manage repetitive tasks like create different schedules, change of parameters 4) Do not exist any debt management with customer 5) Glofox Cannot support different payment platforms.. only Stripe, and cant use APIs **Recommendations to others considering ABC Glofox:** I saw this is one of the best Gym Studio manager.. And with it, I have a lot of benefits.. I think they can improve some features and add other. But is a good software **What problems is ABC Glofox solving and how is that benefiting you?** Recurrent payment Customer and membership management User App **Official Response from Jack Daffern:** > Hey Mauricio, Thank you for taking the time to leave us your feedback. We’re very happy to hear that glofox is helping your business, and we look forward to continue helping you reach your goals. In regards to your concerns, they have been noted down but should you require immediate support please contact our support team. ### 38. Brilliant advisors and a company that listens to its clients needs and requirements. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about ABC Glofox?** The representative listened to my business needs, how the business operates and took notes to relay his findings to senior management and we all came to a suitable arrangement. Very pleased with the outcome. Finally, a company that listens to allow their clients the ability to grow more effectively. **What do you dislike about ABC Glofox?** I have nothing to report on this as all my needs and requirements were met. **What problems is ABC Glofox solving and how is that benefiting you?** Cost, further improvement on using the system. **Official Response from Jake Mickler:** > Hi Oz, Thank you for your feedback! It’s great to hear that Glofox is helping your business. We look forward to continuing to support you on your business journey! ### 39. Very easy to set up and use and if you need help Glofox are quick to respond **Rating:** 5.0/5.0 stars **Reviewed by:** davina d. | Gym owner and Personal Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about ABC Glofox?** Online booking and online joining and the integration with the website **What do you dislike about ABC Glofox?** probably when we increased our fees we had to cancel everyone and re join them **What problems is ABC Glofox solving and how is that benefiting you?** People join and book classes without emailing first and then potentially losing the customer **Official Response from Monica Garrido:** > Hi Davinia, Thank you for taking the time to write the feedback and for showing your support to Glofox and the team behind it. The Glofox Team aims to support and assist our customers in the best possible way and always give a human touch. We are proud of what we do and truly appreciate customers like you. ### 40. A great team that are customer focused **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about ABC Glofox?** They have a great team who are very supportive. We have reached the onboarding stage so can only speak to the process so far, however they have gone above and beyond all other software providers we have engaged with. They also have a great product for multi location facilities from what we have seen. We will update the review once we have been operational with the software for a few months. **What do you dislike about ABC Glofox?** They lack some non-essential features of their competitors, however they were super quick to connect us with their development team to help improve their product. By actually connecting us with their development team, it showed a genuine interest of productive development, whereas with other competitors we used, we received only lip service. They actually managed to turn one of their weaknesses into something that gave us confidence. The true test will now come on their follow through, of which we are hopeful. **Recommendations to others considering ABC Glofox:** They are easy to deal with, however there is no free trial, so you'll need to book an appointment. They managed to call within 5 minutes of my Inqiry which was great. **What problems is ABC Glofox solving and how is that benefiting you?** We are solving integrated payment issues, however we are also attaching our business to a software company that we think shares similar values of team work and innovation. **Official Response from Jack Daffern:** > Thanks for taking the time to leave us your feedback! We’re delighted to hear that Glofox is helping your business solve payment issues. We look forward to continuing to support you in reaching your business goals. ### 41. Conversation with Monica **Rating:** 5.0/5.0 stars **Reviewed by:** James L. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about ABC Glofox?** On our zoom call to discuss my facility Monica was excellent and made a huge effort to attend to my needs. **What do you dislike about ABC Glofox?** I don't have any negative comments about our chat **What problems is ABC Glofox solving and how is that benefiting you?** Business closure unfortunately but very understanding about the situation **Official Response from Monica Garrido:** > Hi James. Thank you for taking the time to write the feedback - and thank you personally for your kind words. It is very gratifying reading your words. They made my day! The Glofox Team feels sad about your business closing but we hope and feel you will continue with your passion somewhere else and look forward to being your partner again. Good luck in the upcoming months and future plans. We wish you all the best James. ### 42. A wothwhile experience and vey functional platform **Rating:** 4.5/5.0 stars **Reviewed by:** Bernard T. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2022 **What do you like best about ABC Glofox?** The platform is Functional and has a clear layout Clear typeface **What do you dislike about ABC Glofox?** I found the help-desk process cumbersome from time to time **What problems is ABC Glofox solving and how is that benefiting you?** When we were a bigger studio the booking and payments system was a real boon and made life so much easier COVID lockdown meant we had no option but to relocate and reshape the business model **Official Response from Jack Daffern:** > Hey Bernard, Thank you for your feedback! It’s great to hear that Glofox is helping your business. We look forward to continuing to support you on your business journey especially as restrictions begin to ease. ### 43. Review for GloFox sales Desiree **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about ABC Glofox?** Polite and efficient. Desiree provided me with the desired information and was happy to answer all questions. **What do you dislike about ABC Glofox?** Just because I have to fill this box in. I will pick on the virtual background **What problems is ABC Glofox solving and how is that benefiting you?** Website integration, better Lead finding and communication. Better membership functions **Official Response from Jack Daffern:** > Amanda, Thanks for taking the time to leave us your feedback! We’re delighted to hear that Glofox is helping your business find better leads. We look forward to continuing to support you in reaching your business goals. ### 44. A friendly bunch! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about ABC Glofox?** - Enterprise Customer Success team friendliness and helpfulness (shout out to Adam!). - Teamwork culture - willingness to work together to make improvements and develop new features. - User friendly software. - Tier 1 support quick and friendly responsiveness. **What do you dislike about ABC Glofox?** - Not sure if this is due to a lack of manpower, but the delays on some problem resolutions and and new features development can be frustrating. It feels there is a lack of resources to be able to handle the workload. However, I can appreciate that is sometimes out of their control. - Although very quick and friendly, sometime the Tier 1 support responses aren't as thorough and efficient as hoped. **What problems is ABC Glofox solving and how is that benefiting you?** There are plenty of probelems being worked on and realized benefits. I'd say it's a balanced list. **Official Response from The Team:** > Hi team, thanks so much for the kind words. Delighted to hear you've enjoyed working with myself and the wider Enterprise customer success team. It's very much a two-way street and it's been a real pleasure working with everyone over there. We appreciate your feedback and will apply it to improve on some of the areas you've highlighted, in the coming weeks and months ahead. Best regards, Adam from the glofox team ### 45. Most gyms in Vietnam are still struggling with class control, but they usually prefer a free platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2021 **What do you like best about ABC Glofox?** Make the interface and the app for the client so attractive. **What do you dislike about ABC Glofox?** Sometimes the report goes wrong, which is very inconvenient. I need more details to be shown with the customer profile management or report. Some bugs are appearing but have been fixed. However, I don't know why some clients can book the class even though they don't have any membership or credit! **What problems is ABC Glofox solving and how is that benefiting you?** The class package. You know when a client lets the package expire, as a service we won't take it away, then we have to count the attended classes one by one to have the final number of credits that the client has left. It would be great if you could show the details of the package when it expires more clearly, like (how many are left when it expires, how many were added to that package, or any changes, etc.) It will make our staff feel less stressed with counting. And one more thing, can we create a class that anyone can book without membership or spending any credit in their package? We usually have some free events for everyone, and after that, we have to track and refund the credit for those who booked with the credit! And can I extend all active members, whoever has membership (we don't have a freeze option because all our clients have to pay their membership at one time only)? There is COVID time, and sometimes we might close the gym, and I have to extend the membership one by one, which is so inconvenient. **Official Response from Jack Daffern:** > Hey, thank you for taking the time to leave us your feedback. We’re very happy to hear that glofox is helping your business, and we look forward to continue helping you reach your goals. Thanks also for addressing your concerns, we have noted them. Should you require immediate support, please contact our support team. Thanks again! ### 46. Glofox has made my business life so much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Peter O. | Gym owner , Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2021 **What do you like best about ABC Glofox?** As my business model has grown to be 85% online as a golf fitness offering, I needed a software solution that could fulfill my onsite gym needs and my online classes. Glofox is very easy to use, for me and the end user. My time on admin has reduced dramatically as a result of Glofox. Payments are seamless and the back end reporting is very transparent which is important for any business owner. **What do you dislike about ABC Glofox?** I would love to be able to export course members onto an excel - this would allow me to handle my "zoom system" a little easier. As I send recorded sessions and the fact that my classes are so big, this is the only thing that is still taking up lots of time. Payment links to courses to work on instagram? :) **What problems is ABC Glofox solving and how is that benefiting you?** The big win for me was being able to run marketing campaigns through my website and social media platforms which enabled the end user to access payments quite easily. My Glofox system is primarily being used as an online booking system which is ideal but it was also keep my gym members engaged with classes and events throughout the year. **Official Response from The Team:** > Thanks so much for taking the time to leave a review Peter, it's very much appreciated. We're constantly updating and improving our offering, so we'll be sure to pass this comment on to the relevant teams. Thank you, The Glofox Team ### 47. Glofox Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tonya S. | Sales / Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2022 **Official Response from Jack Daffern:** > Hey Tonya, Thanks for taking the time to leave a rating! We're happy that you are enjoying using Glofox. - The Glofox Team ### 48. Ease of use & Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kent B. | Recreation Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2021 **What do you like best about ABC Glofox?** We were looking to change our gym management software and after a Zoom call going over their platform, I knew Glofox was just what we needed! The onboarding process has been very easy to go through as we integrate this new software to manage the day-to-day operations. The clean and simple interface makes it super easy to navigate. Glofox has everything we need to be successful from selling memberships to class scheduling and having our own branded app for clients to access. Customer Service has been very helpful during this transition! **What do you dislike about ABC Glofox?** Being that we just switched over to Glofox, I have not come across anything that makes me second guess changing gym management software. **What problems is ABC Glofox solving and how is that benefiting you?** With the website integration and branded app, we will be able to communicate and engage our members for a better experience. **Official Response from The Team:** > Welcome to Glofox Kent, delighted to have you join us. We're glad to hear your onboarding experience was a success and you're enjoying the platform. We'll make sure to pass on your feedback to our onboarding and customer success teams. Thanks for the review! The Glofox Team ### 49. Glofox has worked great so far. **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about ABC Glofox?** I like how accessible it is to members. It's also easy to work, once you get the hang of it. **What do you dislike about ABC Glofox?** The only thing that I dislike is that I have to create separate accounts for myself as an instructor and an admin. **What problems is ABC Glofox solving and how is that benefiting you?** My rep Matt has been very helpful in solving all of my problems. **Official Response from Jack Daffern:** > Hey Kyle, thanks for taking the time to leave us your feedback! We’re delighted to hear that Glofox is helping your business. We look forward to continuing to support you in your business journey. ### 50. Being my best with Glofox **Rating:** 5.0/5.0 stars **Reviewed by:** bryan y. | DOR Dalriada School Ballymoney, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2020 **What do you like best about ABC Glofox?** Glofox takes care of so much admin and all payments. It is easy for clients to book in and gives immediate snap shots of what is working in my business and areas that need attention. It really makes it easy to propel my business forward and allows me to focus on coaching and providing an excellent service to my clients. **What do you dislike about ABC Glofox?** In the few months that I have used Glofox I have to say I haven’t come across anything that I’ve disliked. The team are amazing and are continually finding ways to help me run my fitness business more effectively and efficiently. **What problems is ABC Glofox solving and how is that benefiting you?** Pursuing leads to extend my client base and grow my community. Providing my clients with membership flexibility that suits their needs as well as helping to solve problems in the current difficult trading environment. **Official Response from Jack Daffern:** > Hey Bryan, Thank you for your feedback! It’s great to hear that Glofox is allowing you to focus on whats important, coaching and providing an excellent service. We look forward to continuing to support you on your journey. ## ABC Glofox Discussions - [WOD Display](https://www.g2.com/discussions/wod-display) - 1 comment, 1 upvote - [Anyone has success with them? How long did it take for them to solve all the technical issues?](https://www.g2.com/discussions/anyone-has-success-with-them-how-long-did-it-take-for-them-to-solve-all-the-technical-issues) - 1 comment, 1 upvote - [What is Glofox app?](https://www.g2.com/discussions/what-is-glofox-app) - 2 comments - [What is Glofox?](https://www.g2.com/discussions/what-is-glofox) - 1 comment - [View ABC Glofox pricing details and edition comparison](https://www.g2.com/products/abc-glofox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+13%3A21%3A25+-0500&secure%5Bsession_id%5D=fcaf16b0-891b-42ad-ac95-a7e45ccf08ed&secure%5Btoken%5D=aa8903fab3c5d3aca72f1bfe7f2f3117590570f05537dbb3d706132cca24eb5c&format=llm_user) ## ABC Glofox Features **Billing & Revenue - Gym Management** - Automated Collections - Merchandise Sales - Invoicing **Business Management** - Staff Management - Payroll - Analytics and Reporting - Billing and Invoicing **Class Management** - Self-Service Portals - Scheduling - Communications - Recitals and Events **Agentic AI - Gym Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Facility Management - Gym Management** - Scheduling & Reservations - Payroll **Client Manangement** - Personalization - Mobile App - Student Profiles **Data & Reporting - Gym Management** - Data Collection - Reports & Dashboards **Integrations** - Marketing Platforms - Point of Sale (POS) Systems **Membership - Gym Management** - Contract Creation - Lead Management - Online Member Portal - Performance Tracking - Marketing Tools ## Top ABC Glofox Alternatives - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (490 reviews) - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [WellnessLiving](https://www.g2.com/products/wellnessliving/reviews) - 4.5/5.0 (195 reviews)