I like the simplicity of ABC Glofox. It works well for managing day-to-day gym activities, especially for front desk and class schedules. The branded app is great, and I appreciate the different tiers of memberships that can be applied. It's also user-friendly, making it easy for the public to enter the gym. The integration with other systems like Kezy is a huge plus, allowing us to remain a 24/7 access gym without needing to staff overnight. I find it very easy to train onboarding employees, and members can easily learn how to use the app. The ability for members to have independence with store checkouts, class bookings, and daycare bookings is something I mostly appreciate. Additionally, the system's continuous updates and its openness to customer feedback are valuable. Review collected by and hosted on G2.com.
As the business grows, the limitations in reporting and customization depth become more noticeable. Extracting detailed financial insights and check-in data is challenging, which complicates effective business decision-making. The lack of detailed insights makes it hard to track the true number of members and their activity efficiently. Customer support often doesn't provide long-term solutions, as they focus on visible issues rather than root causes, making it tough to resolve recurring operational problems. Additionally, there's an issue with integrations where I'm forced to act as an intermediary between ABC Glofox and Kezy support when problems arise. Review collected by and hosted on G2.com.
