Glitches with push notifications lead to disgruntled members.
Support was difficult for a time but is very much improving.
**What problems is ABC Glofox solving and how is that benefiting you?** Our spa members use Glofox both to book their classes and to sign in their attendance at the thermal spa village. Previously, these records were paper-based, and they had to contact reception to book. We find more attendees at classes now as booking processes are easier. Reporting is extremely beneficial for us - time-saving and secure. **Official Response from The Team:** > Hi, Thanks for taking the time to leave a review. We are delighted to hear that you're enjoying using Glofox. We take our customer feedback very seriously and will be sure to pass your comments onto our product team. Looking forward to seeing your business grow and succeed! Yours in fitness, The Glofox Team ### 8. Staff always efficient and helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2020 **What do you like best about ABC Glofox?** Their response time and resolution if issues **What do you dislike about ABC Glofox?** Sometimes I am not sure about the accuracy of reporting Possibility if multiple memberships concurrently **Recommendations to others considering ABC Glofox:** Good system to use **What problems is ABC Glofox solving and how is that benefiting you?** Members access to app Pausing of memberships Assistance with set up of new classes Everyday management **Official Response from The Team:** > Hi, Thank you for taking the time to share your feedback with us. Your feedback is really important to us and we really appreciate your comments. We are delighted to hear that you're enjoying using Glofox! Thank you also for your feedback also. The platform is constantly being updated and improved by our product team, who I will pass your comments on to! Looking forward to seeing your business grow and thrive! Yours in fitness, The Glofox Team ### 9. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2020 **What do you like best about ABC Glofox?** How responsive and helpful Thais always is **What do you dislike about ABC Glofox?** - people have to buy a membership to be considered "clients" and not leads - no option to record credit card transactions (have to put it under "bank transfer") - no option to ask people how they heard from us when they sign up **What problems is ABC Glofox solving and how is that benefiting you?** N/A **Official Response from The Team:** > Hi there, Thank you for taking the time to leave your feedback. We are delighted to hear that you are enjoying using Glofox. Thank you for the feedback on the product also. Our product team is always working on ways to improve the platform so I will be sure to pass your comments on. Looking forward to seeing your business grow and succeed! Yours in fitness, The Glofox Team ### 10. Very effective product at a great value package **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2020 **What do you like best about ABC Glofox?** The system is simple to set up and manage. Provides the required needs to help improve commerical performance. **What do you dislike about ABC Glofox?** Limited retention reports to help identify low usage clients. No integration with Mailchimp to allow mass mailing **What problems is ABC Glofox solving and how is that benefiting you?** Glofox has improved their offering and services which in turn has proved to be great success for our business. **Official Response from The Team:** > Hi Nathan, Thank you for taking the time to share your feedback with us. Your feedback is really important to us and we really appreciate your comments. We are delighted to hear that you're enjoying using Glofox. Thank you for your feedback also - we are constantly working on ways to improve our software so we will be sure to pass this onto the product team. Looking forward to seeing your business grow and thrive! Yours in fitness, The Glofox Team ### 11. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Ed H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2020 **What do you like best about ABC Glofox?** The member app and kiosk is a huge benefit for us!! **What do you dislike about ABC Glofox?** Not a lot so far the software seems great and the support has been really good! **What problems is ABC Glofox solving and how is that benefiting you?** The software is much easier to use than our previous and has a lot more features to let us contact and track member activity. **Official Response from The Team:** > Hi Ed, Thank you for taking the time to share your feedback with us. Your feedback is really important to us and we really appreciate your comments. We are delighted to hear that you're enjoying using Glofox. It is great to hear that you are finding it easy to use and convenient for tracking member engagement and activity! Looking forward to seeing your business grow and thrive! Yours in fitness, The Glofox Team ### 12. GloFox is efficient and worth using **Rating:** 3.0/5.0 stars **Reviewed by:** Matt J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about ABC Glofox?** They have a great customer management system that is easy to use and very intuitive. You can see all of the details about people's' accounts clearly, including transactions made, classes signed up for/attended/cancelled, and you can easily manage people's' memberships and credit usage through their profile. The reports link directly to the payment processing system which is convenient when doing analytics and accounting. **What do you dislike about ABC Glofox?** There is no way to link people's accounts. So if a parent wants to manage their kids accounts, they have to login several times in order to sign each of their kids up. Also, there have been a few problems that caused serious issues for us. One problem was that the dates of the courses that I created kept automatically changing. Meaning that the customer would see the incorrect date for the event that we were hosting. This problem has since been resolved. **What problems is ABC Glofox solving and how is that benefiting you?** The app is super useful. People have a very easy time seeing our schedule and signing up for classes, and even cancelling. Much better from our old system. ### 13. Very helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Amy L. | Front Desk , Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2019 **What do you like best about ABC Glofox?** There are many advantages to using glofox and many updates available that can be made to expand our usability of the app. **What do you dislike about ABC Glofox?** Sometimes, old trainers that have been deleted off the app re-appear or when adding a class onto a time it may be uploaded in duplicates. **What problems is ABC Glofox solving and how is that benefiting you?** Schedules for trainers Scanner Merchandise Update of the logo **Official Response from The Team:** > Hi Amy, Thanks for taking the time to leave a review. We are delighted to hear that you're seeing the real benefits of using Glofox. We take our customers feedback very seriously and will be sure to pass your comments onto our product team. Looking forward to seeing your business grow and succeed! Yours in fitness, The Glofox Team ### 14. Great customer service, product needs improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2020 **What do you like best about ABC Glofox?** The customer service was wonderful. When you have an issue support is quick to respond and seems to genuinely care about your business. **What do you dislike about ABC Glofox?** Lots of bugs which can be a pain because your revenue depends on clients booking classes. **Recommendations to others considering ABC Glofox:** Since the customer service was great, I'm sure they've improved their product since we used. I would recommend making sure the software fits the needs of your business as is versus trying to make your business fit the product. **What problems is ABC Glofox solving and how is that benefiting you?** I ended up switching to a different provider (mindbody) but at the time I thought it would be cool to have an app for members that wouldn't break the bank. **Official Response from The Team:** > Hi, Thank you for taking the time to share your feedback with us. We take our customer feedback seriously and are glad that our customer support team have added to your experience! We are constantly improving and updating our product and will be sure to pass your comments on to the team! Yours in fitness, The Glofox Team ### 15. Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2020 **What do you like best about ABC Glofox?** Lots of features in the app - the Store. **What do you dislike about ABC Glofox?** Sometimes the messaging isn't clear to members. Ie error, but doesnt expalin what the error is - aka they need to buy more credits! **What problems is ABC Glofox solving and how is that benefiting you?** It has helped to consolidate information from various areas (social, email, newsletters) into one space for our members. **Official Response from The Team:** > Hi, Thank you for taking the time to leave your feedback. We are delighted to hear that you are enjoying using Glofox to manage your studio, staff, and members. Thank you for the feedback on our product. Our product team is always working on ways to improve the platform so I will be sure to pass this on. Looking forward to seeing your business grow and succeed! Yours in fitness, The Glofox Team ### 16. Seriously helped my business! **Rating:** 5.0/5.0 stars **Reviewed by:** Bianca M. | Personal trainer , Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2019 **What do you like best about ABC Glofox?** Being able to take payments easily from clients and having it very stream lined into my website user experience **What do you dislike about ABC Glofox?** Really can’t complain about anything, there isn’t anything I dislike about the experience for myself or my clients **Recommendations to others considering ABC Glofox:** If your business is growing don’t be afraid to invest in making your user experience and customer service better by implementing glofox. **What problems is ABC Glofox solving and how is that benefiting you?** Taking multiple bookings for lots of different classes and locations across our area with no cap means I have no limit to how I can grow my business under the same user friendly platform **Official Response from The Team:** > Hi Bianca, Thanks for taking the time to leave a review. We are delighted to hear that you're enjoying using Glofox and are providing a better member experience as a result. We are looking forward to seeing your business grow and succeed. Yours in fitness, The Glofox Team ### 17. Amazing membership system and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Ibb M. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2019 **What do you like best about ABC Glofox?** I love how easy it is to use and manage memberships, along with the super useful reporting. It's great that its web based which allows us to use it from various devices, eg if we're at an external class location, we can use our tablets and/or mobiles to manage memberships and can easily use the glofox app to record class attendance and host of other super useful things. We like the agility of it, our previous system had to be installed and therefor limited to one device. Marko Gazic, is absolutely phenomenal with his support, we're confident we'll be able to get the resolution for most queries we may fire his way. **What do you dislike about ABC Glofox?** - I would like the glofox fee to be taken out of the income that comes in, so that at the end of a quarter we don't feel the pinch when invoiced. - A way for memberships when updated, to be able to push the new change to new members eg a change in pricing or class credit allowance or change of class locations to update on their account, but still have the ability to edit their membership directly for them eg if we wanted to apply a discount to a certain member. - It would be amazing if there was 2 way communication between members and us, it would go a long way for us if we could have comms within Glofox, saving us to have 3rd party apps for comms with clients. We love the push notifications, however it would be super useful if the member could fire back with questions/suggestions etc.as we really feel it helps with client relationship building (which is super important for us retention wise). **Recommendations to others considering ABC Glofox:** If you want an agile membership system, Glofox is the one, it integrate with Stripe and GoCardless so you can have flexible payment options for your members. The member app is super for class bookings and for you to push any important notifications direct to your members. At the top level, reporting gives a clear picture of how your business is doing. Its awesome, I've tried a number of other membership systems and for me with my programmes, this is the best fit. **What problems is ABC Glofox solving and how is that benefiting you?** > Easy booking system that allows us to check attendance and makes it easy for our members to participate. > The store function is great and has helped us increase income as its super easy for the member to purchase from within the app. The push notifications are top as well, eg we can specifically notify attendees of a particular class real easy about anything like "remember to bring a pair of gloves" or "this class will focus on x, get ready for some fun!". This is great, it gives us that extra line of communication with our members. **Official Response from Jack Daffern:** > Hey Ibb, Massive thank you for taking the time to leave your feedback! We're very glad that you've been enjoying Glofox and the push notifications feature. I've seen your concerns and noted them down. If you ever require immediate support please do not hesitate to contact our support team. Thanks again for your review and we look forward to continuing to support you on your business journey. ### 18. Boutique Studio in Buckinghamshire **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Studio Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about ABC Glofox?** Booking via the studio app is user friendly as is the teacher's app which has facility to cancel classes, change teacher information and register clients into class. **What do you dislike about ABC Glofox?** I prefer a voice to voice but quite often problems are resolved via email **Recommendations to others considering ABC Glofox:** Utilise Glofox's knowledge on how to set up your business and your price point packages. **What problems is ABC Glofox solving and how is that benefiting you?** Mainly client class credit issues / payments and booking issues. The problems are resolved quickly because of Glofox having shared access to my dashboard **Official Response from The Team:** > Hi Melissa, Thank you for your feedback. We're delighted to hear that you're enjoying using our software to grow your business. The Glofox Team ### 19. Glofox in México **Rating:** 5.0/5.0 stars **Reviewed by:** Juan G. | Marketing and Communication, Commercial Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2019 **What do you like best about ABC Glofox?** By far the absolute best attention from their customer service center. Any questions we may have they always answer them on a timely matter. Patience, respect and quick follow up...our representative Niamh is the absolute best, their customer service is the main reason why we recommend their product. **What do you dislike about ABC Glofox?** There have been a few kinks with the translation to Spanish and with the only available platform for current payment. Stripe invited us to be part of their pilot program for operation in Mexico, it has been a bit challenging but Glofox has offered us their support and guidance through everything. **What problems is ABC Glofox solving and how is that benefiting you?** Control with merchandise, attendance and cash flow. It also allows us to offer more detailed attention to our members who love the APP and all they can do with it. **Official Response from Jack Daffern:** > Hey Juan, Thanks for taking the time to leave us your feedback! We’re delighted to hear that Glofox is helping your business control your merchandise and attendance. We look forward to continuing to support you in reaching your business goals. ### 20. Perfect for my yoga studio **Rating:** 5.0/5.0 stars **Reviewed by:** Jasbir M. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2019 **What do you like best about ABC Glofox?** Glofox gives me just the right tools I need to run my studio. It’s efficient and simple to use. **What do you dislike about ABC Glofox?** Glofox is constantly evolving and making changes by listening to its customers so if you don’t like something, talk to them. **Recommendations to others considering ABC Glofox:** If you run a small local studio then this is all you’ll need. The app with the platinum package is fantastic. **What problems is ABC Glofox solving and how is that benefiting you?** It’s certainly saving me a lot of money compared to another software I had before. It’s very easy to use and explain to your staff. The reports are simple and exactly what you want to see. **Official Response from Jack Daffern:** > Hey Jasbir, thanks for taking the time to leave us your feedback! We’re delighted to hear that Glofox is helping your business save money. We look forward to continuing to support you in your business journey. ### 21. Good with a few quirks to deal with **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2019 **What do you like best about ABC Glofox?** All in one program that keeps track of my members, finances and payments **What do you dislike about ABC Glofox?** some quirks pop up here and there, members sign in not coming through, members on pause show up in red until the next payment goes through **What problems is ABC Glofox solving and how is that benefiting you?** As a start up it is nice to have one program to log members in, manage the earned income and be a portal for stripe **Official Response from The Team:** > Hi, Thanks for taking the time to leave a review. We are delighted to hear that you're enjoying using Glofox. We take our customer feedback very seriously and will be sure to pass your comments onto our product team. Looking forward to seeing your business grow and succeed! Yours in fitness, The Glofox Team ### 22. Great Support from Glofox as a first time user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2019 **What do you like best about ABC Glofox?** The support, I have a dedicated customer support lead Marko who has helped me every step of the way - even when things have not gone to plan he's always given a workaround.I also love my custom App - I have recently upgraded to the platinum package just so that I can get more features within my app as this is something my clients are loving and is really a USP. **What do you dislike about ABC Glofox?** The lack of financial reporting accuracy, I have to get my monthly reports sent manually as the revenue shown on the dashboard is not reflective of the actual revenue payout (minus fees). I also don't like that there is also a technical lag with the product sometimes for example checking people in submitting on persons attendance refreshing the whole screen **Recommendations to others considering ABC Glofox:** Consider all your options and know exactly what you are looking for glofox is great however there is still some work to do internally from the tech side of things as the dashboard etc doesn't always work as intended. In saying that however, they have been great with the app side of things keeping it running for the most part **What problems is ABC Glofox solving and how is that benefiting you?** Tracking client information, recurring monthly memberships, redundant questions about when/where are the classes. I have realised the benefit of ease of booking - it's very clear and easy to use my favourite part about glofoc **Official Response from The Team:** > Hi, Thanks for your feedback. We are happy to hear that you're enjoying using our platform and have benefitted from our great customer support team. We take customer feedback very seriously and will be sure to pass on your recommendations to our product team. The Glofox Team ### 23. Disappointing Experience **Rating:** 1.5/5.0 stars **Reviewed by:** Emma S. | Retreat Management Consulant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about ABC Glofox?** The sales pitch was brilliant. Empathetic, informative and helpful. I chose Glofox after an exciting sales conversation as I hoped it would decrease administration, increase traffic to my website and provide an easy booking system for clients. I liked the ability to vary the look of the Glofox window and the team helped to change the wording of tabs so it was more yoga, less studio language. I created a clean professional booking page on my new website. Glofox has been on my radar for a number of years after an initiative with Yoga Alliance Professionals. **What do you dislike about ABC Glofox?** I have edited this review after dialogue and resolution with the Glofox team. Regrettably my buy in to this booking system came at time of change within the company. This meant that I wasn’t able to get the customer support I needed to ensure the system worked as my customers and I needed it to and I have now opted out. I am not longer using Glofox for the following reasons. I was unable to check the end user experience in anyway prior to launch. Changes to course prices, dates, payment got stuck in browsers and the experience was difficult to see depending on whether you were in Chrome, Safari, on an android or Apple tablet or mobile device, and often resulted in different screen experiences, colours or calendars being seen. Customer service at this stage of my launch was stretched and seemingly powerless to help. New Stripe (payment system) protocols meant that a statement of my account, including fees have been challenging to obtain. I’m told that this has now been rectified. Finally, I would say that booking through a mobile device is challenging. It wasn’t until I ran with the system that I realised how many of my clients use tablets and mobile for their everyday online bookings - 80%. If you are considering this, then check the number of hits your website gets from these sources. It’s been disappointing and I have reverted back to old fashioned registers, columns, checks and balances, loosing valuable traffic to my website daily to other local yoga teachers who have online booking systems. Having talked to the Chief of Customer Services at Glofox, I think that there is a lot of scope for this to be a great solution in the future and would consider going back to look at the product to see if the issues raised above have been sorted and that there is a real person to talk to at the end of telephone line when I need a hand - which if it's all working intuitively and smoothly, wouldn’t be very often. **Recommendations to others considering ABC Glofox:** Think carefully about how many mobile and tablet users are going to use the account. The basic package won't work for you if you want bookings from these sources. **What problems is ABC Glofox solving and how is that benefiting you?** I was offered a free upgrade to a new level of service, but have decided not to accept this offer for now. I would consider looking into this product in the future. **Official Response from Marko Gazic:** > Hi Emma, thank you for your review. We're deeply saddened to hear you had such a disappointing experience with us, we can't apologize enough. We sincerely wish that we could have supported you better during your time with us. We have listened to feedback from customers like yourself and have focused a great deal of attention to improving the overall performance of the software and level of service for our customers. ### 24. Great software and great customer support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2019 **What do you like best about ABC Glofox?** The report features are the best! It is very easy to create reports showing gym usage. **What do you dislike about ABC Glofox?** No locker checkout feature. It would be nice to have a schedule to rent lockers. **Recommendations to others considering ABC Glofox:** Great software, easy to use, great customer service. **What problems is ABC Glofox solving and how is that benefiting you?** Easy to update and add new members. The reports are easy to access when I submit usage reports to college administration. **Official Response from The Team:** > Hi, Thanks for taking the time to leave a review. We are happy to hear that you're enjoying using Glofox. We take customer feedback very seriously and will be sure to pass it on to our product team. Yours in fitness, The Glofox Team ### 25. Great Customer Service for an awful product **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2019 **What do you like best about ABC Glofox?** The customer support team are quick to respond and do their absolute best to help solve the problems. **What do you dislike about ABC Glofox?** Glofox has consistently over-promised and underperformed. We have experienced 2-3 months of absolute useless tech. From the app being broken, our sales/lead management system not working, clients being billed wronger. I have mentioned multiple times that if we could fire them we would, but sadly this is our only real option. **Recommendations to others considering ABC Glofox:** Prepare for growing pains. **What problems is ABC Glofox solving and how is that benefiting you?** none. all of our problems are created by glofox. I honestly think we should just take cash going forward as it would be less of a hassle than having our cleints deal with glofox. **Official Response from The Team:** > Hi, Firstly, thank you for the very honest review and feedback. I am sorry that you seem to have had such a poor experience with the platform. We are very keen to work with you to rectify these issues but unfortunately, you did not leave your name with the review and we are unable to identify your account from the description. If you do read this response, please contact us on support@glofox.com and reference this review and a member of the team will contact you immediately to help resolve the issues. Best regards, The Glofox Team ### 26. Very easy and straight forward software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2019 **What do you like best about ABC Glofox?** Glofox really helped us optimize and streamline our sign ups and check in process for our soccer facility. It also combined everything together so we could have multiple programs advertised at once. **What do you dislike about ABC Glofox?** Since we had two locations, it took a couple extra steps to get logged in to the app so you could quickly make reservations and payments. This took longer for us to get started when we had a ton of people asking us how to do it. **What problems is ABC Glofox solving and how is that benefiting you?** We received hard numbers and kept everyone in one system so we didn't have to switch between multiple. **Official Response from The Team:** > Hi, Thanks for your feedback. We are happy to hear that you're enjoying using Glofox and that it has helped you to streamline processes at your facility. Looking forward to helping your business grow and succeed! Yours in fitness, The Glofox Team ### 27. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Anna C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2019 **What do you like best about ABC Glofox?** Perfect for small studios or big gyms, flexibility in memberships/courses etc **What do you dislike about ABC Glofox?** I have no issues with the app whatsoever **Recommendations to others considering ABC Glofox:** Great app, cuts admin and accounting hours in half **What problems is ABC Glofox solving and how is that benefiting you?** Has reduced my admin time by half, I don't have to chase payments anymore **Official Response from The Team:** > Hi Ann, Thanks for your feedback. We are happy to hear that you're enjoying using Glofox. Looking forward to helping your business grown and succeed! Yours in fitness, The Glofox Team ### 28. Managing Studios Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo V. | Operation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about ABC Glofox?** Their Facebook Pixel has allowed us to measure our acquisition cost and take better decisions on our digital marketing efforts. I love that it is easy to schedule classes, set up membership plans and visualize basic revenue data. This leaves me time study the numbers and work on improving my KPIs. As an extra point our customers love the our Glofox personalized App and it has been really easy to integrate the system into our webpage. **What do you dislike about ABC Glofox?** Although I get basic information, I could use more detailed reports. They still have a way to go in allowing customers to book a specific spot in a class and other minor plug ins... but I don’t have any mayor complaints. **Recommendations to others considering ABC Glofox:** Make sure you get a complete runthough the software so understand the ins and outs and don’t forget to use the Facebook Pixel plug in. **What problems is ABC Glofox solving and how is that benefiting you?** About 80% of our payments are now through recurring subscriptions. This has helped us increase our retention rate. Another big plus has been the ability to measure our marking efforts through the Facebook Pixel. In a nutshell it has been easy to use, our customers are happy and the software has given us information on how to grow more consistently. When ever I have trouble it is really easy to contact the support team which has been very helpfull. **Official Response from Jack Daffern:** > Hey Eduardo, Thanks for taking the time to leave us your feedback! We’re delighted to hear that Glofox is helping your business. It's great to hear that you're making use of the recurring subscription feature and that we've been able to help increase your retention rate! We look forward to continuing to support you in reaching your business goals. ### 29. Looking for the best fully integrated fitness studio management software? Glofox is for you **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about ABC Glofox?** Glofox makes not only a gym owner's life easier, but the life of his entire staff. Managing a gym or fitness studio takes so much work: from class scheduling, membership management, payments, customer service, reportings etc. Thanks to Glofox, each aspect of my business is fully integrated into one place (dashboard). Glofox provides me with the software, the services and all the support I need to ensure that everything works very simply and efficiently for both my team and my clients. It also gives me the full view of all my customer interactions and helps me taking decisions for my business, thanks to the numerous data and reports it can generate. It is very user friendly, intuitive and the customer service team is extremely responsive and helpful. I love it - can only recommend Glofox! **What do you dislike about ABC Glofox?** I have been using Glofox for about two months and cannot think about any downside/things I dislike so far. **What problems is ABC Glofox solving and how is that benefiting you?** Benefits of Glofox that directly translates into my business: - Save time on staff training - Save time on everyday tasks since all aspects of your business are centralized into one place - Better control over your staff and customer interactions - Better control over your communication with customers (push notifications etc.) - Safe payment system - Crunch numbers in no time, provides valuable and instant reporting about pretty much everything (revenue generated, class attendance etc.) **Official Response from Jack Daffern:** > Hey there, thanks for taking the time to leave us your feedback! We’re delighted to hear that Glofox is helping your business. It's always nice to hear that we are able to help save time for any business. On top of that I'm very pleased you have found increased control through Glofox! We look forward to continuing to support you in reaching your business goals. ### 30. Globally good and getting better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2019 **What do you like best about ABC Glofox?** The glofox system is easy to use and we saw an increase in sales after switching to glofox. **What do you dislike about ABC Glofox?** Not many options for reporting which is an issue when you want to understand your customer base better and improve your offers. No Point of Sale.. **What problems is ABC Glofox solving and how is that benefiting you?** Member and access management. **Official Response from The Team:** > Hi, Thanks for taking the time to leave a review. Your feedback is greatly appreciated. We'd love to hear more about what you've done so far to increase your sales and identify what else we can do to help. Get in touch with our customer success teamcustomersuccess@glofox.com and we can address the issues you've mentioned. Yours in fitness, The Glofox Team ### 31. Just what I needed for my company! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about ABC Glofox?** It was relatively an easy set up to get started from the back end especially for a non-techy guy like me. The webinars recorded videos are very useful to do it at your own pace. **What do you dislike about ABC Glofox?** I wish the support can respond faster. Some issues way back which was not sorted out promptly which affected our business **What problems is ABC Glofox solving and how is that benefiting you?** Booking system and online payments. Client segmentation and customer support can actually be done using the system. **Official Response from The Team:** > Hi, Thanks for taking the time to leave a review. We're happy to hear that Glofox is helping you to run and manage your business. We take our customers feedback very seriously and will be sure to pass your comments onto our support team. Looking forward to seeing your business grow and succeed! Yours in fitness, The Glofox Team ### 32. Not Recommended **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about ABC Glofox?** At this point, we are not able to say anything positive about Glofox. Our experience with the company is not good. **What do you dislike about ABC Glofox?** Glofox has the worst customer service and they do not attend to their client's needs. They should fix their issues before selling their software. **Recommendations to others considering ABC Glofox:** Our studio has been using Glofox for the past 3 months. Since day one, we have experienced a lot of technical issues in both the app and the software, from customers who are not able to book in the app, payment issue on courses, unable to use the soft opening promo, erroneously reporting transactions, and other issues that affected not just our operations, but also our reputation as a new business. We trusted Glofox to solve the issues within an acceptable timeframe but we were surprised to know that they do not have Service Level Commitments. Their turnaround time to solve issues could take weeks and months and issues are left unresolved, which is very much unacceptable, especially when you are managing a business. Glofox caters to a lot of serviced based industries and customer service is inevitable, but Glofox has the worst customer service ever! They do not respond to emails, and the majority of the time, the response you will get is, ‘your concern has been passed on to another department for further investigation.’ This further investigation literally takes forever with no response, and you will never hear the status from Glofox unless you make a follow-up. We have email evidence that shows how incompetent Glofox is as a company. WE DO NOT RECOMMEND Glofox for other businesses. **What problems is ABC Glofox solving and how is that benefiting you?** At mentioned previously, at this point there is nothing positive about Glofox. **Official Response from Marko Gazic:** > Hi, thank you for your review. We're deeply saddened to hear you had such a disappointing experience with us, and we can't apologize enough. We sincerely wish that we could have supported you better during your time with us. We have listened to feedback from customers like yourself and have focused a great deal of attention to improving the overall performance of the software and level of service for our customers. ### 33. Still under development and room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Robbie L. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about ABC Glofox?** User friendly and clear dashboard. Easy to track all aspect of performance and management Staff friendly **What do you dislike about ABC Glofox?** The web integration is not consistance enough. Have to keep refeashing **Recommendations to others considering ABC Glofox:** Wait for another year **What problems is ABC Glofox solving and how is that benefiting you?** Report tracking, services performance and finance management all very clear and easy to use **Official Response from The Team:** > Hi Robbie, Thanks for your feedback. We are happy to hear that you're enjoying using Glofox and have noted your recommendations. We are constantly updating and improving our offering so please do get in touch with our customer success team (customersuccess@glofox.com) to find out how you can get the most out of the platform. Yours in fitness, The Glofox Team ### 34. Overall v good. Good app with useful features,with helpful staff. **Rating:** 4.5/5.0 stars **Reviewed by:** Emmet G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2019 **What do you like best about ABC Glofox?** I liked the simplicity of it,it is v user friendly. My account manager has been extremely helpful from the start and all the way through my 2 years with Glofox. **What do you dislike about ABC Glofox?** The only problem was due to I tunes changing their procedures which meant i lost my "The Fitness Tailor" app. **What problems is ABC Glofox solving and how is that benefiting you?** It is making class booking a stress free process. **Official Response from Jack Daffern:** > Hey Emmet, Thanks for taking the time to leave us your feedback! We’re delighted to hear that Glofox is helping your business. Always happy to hear that Glofox is able to help reduce stress! We look forward to continuing to support you in reaching your business goals. ### 35. Glofox is great if you are managing a small/medium size gym and want a more autonomous system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about ABC Glofox?** One outstanding feature of Glofox is how easy it is to set up your own page/app, even to those with little IT experience. By allowing you (the user) to toggle features on and off in the set up pages, it means that I can match my service to my customers expectations. This feature also allows me to be agile and adapt quickly should my customers expectations change. Another great feature is the reports section. The reports section provides me with numerous data insights including number of customers, paying customers and customer use. Linking these three data streams together I am able to perform targeted marketing. Finally, their messaging feature allows me to reach out to either a cohort of customers, or all of my customers. This feature is useful at times when I need to react quickly. **What do you dislike about ABC Glofox?** Very little. But if I had to pick one thing, a relatively minor thing, it would be how quickly they develop and update their product. We produced some marketing material but soon had to replace it because they changed their logo and app homepage which no longer matched with our images. **What problems is ABC Glofox solving and how is that benefiting you?** Glofox has solved our main problem of issuing paying customers on a direct debit with barcodes to allow us to quickly identify our customers. **Official Response from Jack Daffern:** > Hey, Thank you for your feedback! It’s great to hear that Glofox is helping your business identify your customers faster. We look forward to continuing to support you on your business journey. ### 36. Very helpful, user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2019 **What do you like best about ABC Glofox?** If you have any issues there is someone there to help you **What do you dislike about ABC Glofox?** not a lot of readings from reports i.e Lost members **What problems is ABC Glofox solving and how is that benefiting you?** We get an email of sign ups which helps with our data collections **Official Response from Jack Daffern:** > Hey, Thank you for taking the time to leave your feedback, it means a lot! We're very pleased to hear that Glofox is helping your business. We look forward to continuing to support you in your business journey. ### 37. Top class customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Tom C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about ABC Glofox?** Top class customer service. Really really good product. Glofox are always striving to improve what they offer. Any time there has been an issue with the software or app the customer service team led by Marko have been top class. Would 100% recommend. **What do you dislike about ABC Glofox?** very hard to find fault with Glofox. genuinely. **What problems is ABC Glofox solving and how is that benefiting you?** Solves all my administration issues. **Official Response from Jack Daffern:** > Hey there Tom. Thanks for your feedback! It’s great to hear that Glofox is helping your business. We look forward to continuing to support you on your business journey. ### 38. Glofox for F45 ZSC **Rating:** 5.0/5.0 stars **Reviewed by:** Leila K. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2019 **What do you like best about ABC Glofox?** We at F45 Zayed Sports City like the service and we find the interface very friendly. The customer service is also very good. The replies from Adam McHugh are very prompt and all the information we are looking for. **What do you dislike about ABC Glofox?** We don't dislike anything in particular but we do have some requests. When we put a timing for a class, making that timing throughout the week ladies only, instead of manually changing it. Also not to be able to duplicate classes by mistake. **What problems is ABC Glofox solving and how is that benefiting you?** Making the administrative tasks more efficient and faster. **Official Response from Jack Daffern:** > Hey Leila, Thank you for your feedback! It’s great to hear that Glofox is helping your business. Always happy to hear that Glofox can make things faster and more efficient. We look forward to continuing to support you on your business journey. ### 39. Truly Modern Gym Software **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about ABC Glofox?** The software has a modern design and workflow. Glofox required minimal staff training and was easy for staff to learn on their own. **What do you dislike about ABC Glofox?** Glofox was missing some robust features that we needed such as family plan management. However, we were informed this feature is coming soon. We hope to go back to Glofox! **Recommendations to others considering ABC Glofox:** Hands down best gym software we have seen/used. **What problems is ABC Glofox solving and how is that benefiting you?** We are a paperless gym, we used Glofox to help us drive this initiative. **Official Response from Jack Daffern:** > Hey Adam, Thank you for your feedback! It’s great to hear that Glofox is helping your business and your journey to be paperless. We look forward to continuing to support you on your business journey. ### 40. Awesome system with an awesome support team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about ABC Glofox?** The support team is so helpful! Adam McHugh has been the best support for our new studio so far! He helps with every single question we have! **What do you dislike about ABC Glofox?** Not anything I can think of. I have enjoyed the support we get from Adam! **Recommendations to others considering ABC Glofox:** It’s an easy to use system, and the support staff is incredible. **What problems is ABC Glofox solving and how is that benefiting you?** It’s nice to have everything we need located in one system to run our business. **Official Response from Jack Daffern:** > Hey there, Thank you for your feedback! It’s great to hear that you've had a good experience with Adam and that Glofox is helping your business. We look forward to continuing to support you on your business journey. ### 41. Amazing experience with Glofox! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2019 **What do you like best about ABC Glofox?** Hassle free bookings for my members and easy tracking of membership and credits. **What do you dislike about ABC Glofox?** After a member books a class, it’s not possible to see the number of pax left for that class. **What problems is ABC Glofox solving and how is that benefiting you?** Member retention is 100% and it makes our job easy. **Official Response from Jack Daffern:** > Hey Jeremy, Thank you for your feedback! It’s great to hear that Glofox is helping your business with member retention. We look forward to continuing to support you on your business journey. ### 42. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2019 **What do you like best about ABC Glofox?** Payment/booking automation. We’re able to integrate the both! **What do you dislike about ABC Glofox?** Can’t close off holidays. Have to delete every class one by one **Recommendations to others considering ABC Glofox:** N/a **What problems is ABC Glofox solving and how is that benefiting you?** Missed payments. Communication with clients. **Official Response from Jack Daffern:** > Hey, Thanks for taking the time to leave us your feedback! We’re delighted to hear that Glofox is helping your business communicate with clients. We look forward to continuing to support you in reaching your business goals. ### 43. So happy we switched! **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2018 **What do you like best about ABC Glofox?** Glofox has been easy to use. As a growing Pilates studio with 2 locations, Glofox has allowed us to spend more time teaching and less time doing administrative tasks. The consumer branded app is easy to use and our clients are very happy! **What do you dislike about ABC Glofox?** Need to have more administrative features on the app, I'm not always at a desk to be able to create a member profile and book a private appointment. I am optimistic that these features will be added in future uodates **What problems is ABC Glofox solving and how is that benefiting you?** I'm having more free time to try to grow my business **Official Response from Jack Daffern:** > Hey Jackie, Thanks for taking the time to leave us your feedback! We’re delighted to hear that Glofox is helping your business and giving you more free time. We look forward to continuing to support you in growing your business. ### 44. Glofox works! **Rating:** 4.0/5.0 stars **Reviewed by:** Hanna M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2018 **What do you like best about ABC Glofox?** We are happy with Glofox and how it works at the moment. We get good feedback about it. Our customers say that the app is very professional, and that not many studios have an app that actually works well and in addition looks pretty. We really like the automated monthly payments for members, as well. It is hard work running a studio, but Glofox helps a good deal! :) **What do you dislike about ABC Glofox?** My business is located in Finland. Our VAT system in quite complex. We are working with Glofox to get proper VAT receipts from Glofox, hopefully soon. At the moment we are still using another company to create proper VAT receipts for our members. **Recommendations to others considering ABC Glofox:** I recommend Glofox. However, take time before launching with Glofox to really get to know the system and set up everything. Support from Glofox in great! **What problems is ABC Glofox solving and how is that benefiting you?** Automated montly payments for members are the best! Booking both via webpages and application work well for our members. App for trainers so that they can book people into their classes is cool. Push notifications via app are a great tool to contact members. **Official Response from Jack Daffern:** > Hey there Hanna, Thanks for taking the time to leave us your feedback! We’re delighted to hear that Glofox is helping your business and that you're enjoying the automated payments feature. We look forward to continuing to support you in reaching your business goals. ### 45. Glofox Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2019 **What do you like best about ABC Glofox?** The customer service is extremely helpful and responsive, and the system is very efficient and easy to use! **What do you dislike about ABC Glofox?** It's still a new platform so there are things that still can't be done, but they are working on getting the program up to speed. **What problems is ABC Glofox solving and how is that benefiting you?** Membership issues, payment problems, etc. Very easy to use as mentioned above! **Official Response from Jack Daffern:** > Hey, Thank you for your feedback! It’s great to hear that Glofox is helping your business solve membership and payment issues. We look forward to continuing to support you on your business journey. ### 46. 10 Month Glofox user **Rating:** 5.0/5.0 stars **Reviewed by:** Ben L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2018 **What do you like best about ABC Glofox?** The Customer service is beyond amazing. The Glofox team go out of their way to help you in every way they can. **What do you dislike about ABC Glofox?** I do not like that there is no Glofox office in Australia. **Recommendations to others considering ABC Glofox:** Utilize this system to help grow your revenue and to keep track of sales with the reports **What problems is ABC Glofox solving and how is that benefiting you?** The System seamlessly integrates with all of my members and stripe does not charge my members on failed payments. **Official Response from Jack Daffern:** > Hey Ben, Thank you for your feedback! It’s great to hear that Glofox is helping your business. We look forward to continuing to support you on your business journey. ### 47. Great for managing a small gym business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2017 **What do you like best about ABC Glofox?** I assisted a colleague in starting her yoga studio and we kicked things off with this software. We found it to be a useful platform to help her scale things, and she seems to continue to be happy with it. Most useful from my perspective (I'm a designer, but at a small business you tend to end up being many things), was the customer support and the pricing seemed solid. I also liked that we could track engagement, and see what we weren't doing right during those first months. **What do you dislike about ABC Glofox?** I legitimately can't think of any shortcomings on this app, it outshines other software my team had encountered before like Mindbody. **Recommendations to others considering ABC Glofox:** I really love that they help you set up your own branded app with all the wireframes in place for what you need, I'd suggest if you're on the fence, calling them and seeing if they are as helpful for you as they were for me. **What problems is ABC Glofox solving and how is that benefiting you?** Mainly it was launching the business with a client-friendly and web-savvy accessibility. The part that outshone other types of apps like this is their service reps, they made setting things up super easy. I'd say they are transparent and that was the largest benefit, in addition to competitive pricing. **Official Response from Jack Daffern:** > Hey, Thank you for your feedback! It’s great to hear that Glofox is helping your business and that you're happy with our support team. We look forward to continuing to support you on your business journey. ## ABC Glofox Discussions - [WOD Display](https://www.g2.com/discussions/wod-display) - 1 comment, 1 upvote - [Anyone has success with them? How long did it take for them to solve all the technical issues?](https://www.g2.com/discussions/anyone-has-success-with-them-how-long-did-it-take-for-them-to-solve-all-the-technical-issues) - 1 comment, 1 upvote - [What is Glofox app?](https://www.g2.com/discussions/what-is-glofox-app) - 2 comments - [What is Glofox?](https://www.g2.com/discussions/what-is-glofox) - 1 comment - [View ABC Glofox pricing details and edition comparison](https://www.g2.com/products/abc-glofox/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+08%3A43%3A29+-0500&secure%5Bsession_id%5D=9c50b51d-6024-48f1-a93a-7a1604937245&secure%5Btoken%5D=637483e7c475809244c97ea5ca91ffa527c75c5c71fe4391b6933203cf2e5ed9&format=llm_user) ## ABC Glofox Integrations - [Wellhub](https://www.g2.com/products/wellhub/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## ABC Glofox Features **Billing & Revenue - Gym Management** - Automated Collections - Merchandise Sales - Invoicing **Business Management** - Staff Management - Payroll - Analytics and Reporting - Billing and Invoicing **Class Management** - Self-Service Portals - Scheduling - Communications - Recitals and Events **Agentic AI - Gym Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Facility Management - Gym Management** - Scheduling & Reservations - Payroll **Client Manangement** - Personalization - Mobile App - Student Profiles **Data & Reporting - Gym Management** - Data Collection - Reports & Dashboards **Integrations** - Marketing Platforms - Point of Sale (POS) Systems **Membership - Gym Management** - Contract Creation - Lead Management - Online Member Portal - Performance Tracking - Marketing Tools ## Top ABC Glofox Alternatives - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (501 reviews) - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [TeamUp](https://www.g2.com/products/teamup/reviews) - 4.5/5.0 (325 reviews)