Glean Features

Based on 72 Glean reviews. Ability to search across different data sources, such as databases, intranets, and applications.

Offers search for a variety of file types. 71 reviewers of Glean have provided feedback on this feature.

Ability to search in multiple languages without any additional work required. This feature was mentioned in 36 Glean reviews.

As reported in 72 Glean reviews. Ability of search to handle typos.

Allows the end user to filter and refine search results. This feature was mentioned in 58 Glean reviews.

Based on 63 Glean reviews. Ability to define synonyms for search terms.

Based on 64 Glean reviews. Allows the user to see highlighted results to see which words or phrases match the search query.

As reported in 57 Glean reviews. Allows the user to search in a natural, intuitive manner.

Gives the user targeted, personalized results based on their activity or preferences. 66 reviewers of Glean have provided feedback on this feature.

Based on 55 Glean reviews. Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.

As reported in 72 Glean reviews. Ability to plug the search capabilities into other applications or tools.

Supports configuration using natural language instructions.

Allows users to customize the tone of agent.

Enables definition of clear security guardrails for agent actions.

Provides support across web, mobile, messaging apps, and other channels.

Allows customization of agent branding, including visual appearance and conversational style.

Equips agents with proactive response capabilities based on predefined triggers.

Facilitates seamless escalation to human employees for complex issues.

Provides analytics and reporting on agent performance and interactions.

Offers agents the ability to maintain contextual awareness across interactions.

Ensures compliance with data privacy and governance requirements.

Automates workflows and actions based on agent responses.

Allows the use of APIs for advanced agent configuration.

Enables interoperability with multiple platforms for unified experiences.

Allows integration with CRM data to ground agent responses in business context.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Embed generative (RAG) capabilities for enhanced answer generation using retrieved content

Allow tuning relevance and ranking through machine-learning or Learning-to-Rank models

Enable the system to understand and interpret natural-language queries

Offers search for a variety of file types.

Ability to search across different data sources, such as databases, intranets, and applications.

Ability to search in multiple languages without any additional work required.

Gives the user targeted, personalized results based on their activity or preferences.

Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.

Ability to plug the search capabilities into other applications or tools.

Allows the user to see highlighted results to see which words or phrases match the search query.

Allows the end user to filter and refine search results.

Ability of search to handle typos.

Ability to define synonyms for search terms.