--- title: Glean Reviews meta_title: 'Glean Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 169 reviews by the users' company size, role or industry to find out how Glean works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 169 scale: '5' date_modified: '2026-08-11' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Glean Reviews **Vendor:** Glean Technologies **Category:** [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 169 ## About Glean Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 275+ out-of-the-box connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works. ## Glean Pros & Cons **What users like:** - Users value the **ease of use** of Glean, finding it intuitive and efficient for accessing information quickly. (5 reviews) - Users love the **speed of information retrieval** with Glean, greatly enhancing their productivity and efficiency. (5 reviews) - Users appreciate the **time-saving capabilities** of Glean, effortlessly retrieving accurate information without extensive searching. (4 reviews) - Users value the **fast search capabilities** of Glean, making relevant information easily accessible across various tools. (2 reviews) - Users find Glean to be **intuitive and easy to use** , enhancing their workflow and efficiency significantly. (2 reviews) - Users appreciate Glean's **superior information retrieval** , allowing quick access to relevant summaries from multiple sources effortlessly. (2 reviews) - Users value the **seamless collaboration** features of Glean, enhancing efficiency and saving time across workplace apps. (1 reviews) - Users appreciate the **efficiency** of Glean, significantly enhancing their workflow by saving time on information retrieval. (1 reviews) - Users find Glean **incredibly helpful** for quick answers and a streamlined experience in knowledge management. (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users note that **improvement is needed** in transparency, source controls, and accuracy for a better experience with Glean. (3 reviews) - Users find the **search functionality lacks precision** , often receiving broad results that complicate finding relevant information. (2 reviews) - Users experience **inadequate filtering** , leading to broad search results and additional steps to find relevant information. (1 reviews) - Users feel the lack of **transparency and control** in Glean affects trustworthiness and efficiency in critical tasks. (1 reviews) - Users find the **limited customization** of Glean restrictive, sometimes leading to irrelevant search results. (1 reviews) - Limited Results (1 reviews) - Users find the **manual task of tagging documents** cumbersome, especially when updating the status of obsolete documents. (1 reviews) - Users face **slow loading times** for search results, particularly when accessing older documents, which can be frustrating. (1 reviews) ## Glean Reviews ### 1. Efficient Data Integration, Hindered by Slowness **Rating:** 3.0/5.0 stars **Reviewed by:** Ana G. | Inside Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Glean?** I like the Chrome extension the most because I can pop it up wherever I need it, on any tab, and ask it questions based on the tab I'm working in. I also like that I can toggle on different settings from the Chrome extension based on what output I'm looking for, such as using outside data, only internal company data, or both. It's an enhancement from using ChatGPT or Claude separately because it is layered into all of our enterprise data, which means I don't have to give it context or copy and paste internal company info for context. **What do you dislike about Glean?** It's very very very slow in providing answers. It's also not always consistent. I can query it the same prompt on different occasions and it will use totally different ways to get to an output, which is not helpful. An example would be when I am looking at an Opportunity in Salesforce, and I ask Glean to show me similar closed-won opportunities in the system, and it will use different Salesforce fields in different queries to yield results, even after I have instructed it to do it a certain way. **What problems is Glean solving and how is that benefiting you?** I use Glean to integrate AI into company data, solving the need to switch apps and providing direct insight into accounts and deals without extra context or copying from other tools. ### 2. ITs okay **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Glean?** The searching feature is really nice and i like it **What do you dislike about Glean?** sometimes the searching feature doesnt find exactly what im looking for **What problems is Glean solving and how is that benefiting you?** Its helping me find information and files ### 3. simple and effective **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Glean?** Glean has made it even easier for employees to find the information they need when they want it. **What do you dislike about Glean?** It's a growing tool so it doesn't yet have everything we want. But that's less of a dislike and more of a plug as Glean continues to roll out functionality that we want. They're super responsive when feedback is shared and we've seen new features in very short cycles. **What problems is Glean solving and how is that benefiting you?** search document and version control - [View Glean pricing details and edition comparison](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A30%3A33+-0500&secure%5Bsession_id%5D=dbfaeed7-b378-4dc5-84d6-f98c8d6f0b7e&secure%5Btoken%5D=fc832e17e5ca5885fec409cf6ee35e775e955cf3e500d43c224f71c92ff53bce&format=llm_user) ## Glean Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aha!](https://www.g2.com/products/aha/reviews) - [Airtable](https://www.g2.com/products/airtable/reviews) - [Augment Code](https://www.g2.com/products/augment-code/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Document360](https://www.g2.com/products/document360/reviews) - [Figma](https://www.g2.com/products/figma/reviews) - [Gemini Enterprise](https://www.g2.com/products/google-gemini-enterprise/reviews) - [GitHub Copilot](https://www.g2.com/products/github-copilot/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [Google Drive for Confluence](https://www.g2.com/products/google-drive-for-confluence/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Miro](https://www.g2.com/products/miro/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Service Cloud Connector](https://www.g2.com/products/service-cloud-connector/reviews) - [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Windmill](https://www.g2.com/products/windmill-windmill/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Glean Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Feedback Management** - Feedback Management **Proactive Error Detection** - Proactive Error Detection **Alerts/Notifications** - Alerts/Notifications **Document Management** - Document Management **Self Service Portal** - Self Service Portal **Autonomous Task Execution** - Autonomous Task Execution **Reporting/Analytics** - Reporting/Analytics **Security & Compliance** - Security & Compliance **Natural Language Processing** - Natural Language Processing **Integration into Third Party Applications** - Integration into Third Party Applications **AI Agent Configuration** - AI Agent Configuration **Adaptive Learning** - Adaptive Learning **IT Incident Management** - IT Incident Management **Automated Routing** - Automated Routing **Service Level Agreement (SLA) Management** - Service Level Agreement (SLA) Management **Knowledge Base Integration** - Knowledge Base Integration **Support Ticket Management** - Support Ticket Management **Workflow Automation** - Workflow Automation **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails - API Security - Data Security - Authentication **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning **AI & Conversational Intelligence - Enterprise AI Chatbots** - Retrieval-Augmented Generation (RAG) - Natural Language Understanding - Multi-Turn Conversations - Contextual Response Generation **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation - Multimedia Support - Multi-Modal Input Support **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Knowledge & Data Integration - Enterprise AI Chatbots** - Real-Time Data Retrieval - API & Custom Data Connectors - Knowledge Base Integrations - CRM & ERP Integrations **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Security, Governance & Compliance - Enterprise AI Chatbots** - Audit Logging - Role-Based Access Controls - Data Residency Controls - Response Guardrails **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration - Third-Party Integrations **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Administration & Deployment - Enterprise AI Chatbots** - Workflow Automation - Escalation Workflows - Conversation Analytics - Multi-Channel Deployment **Additional Functionality** - Version Control - Scalability - Personalization - Data Extraction - Webhooks - API - Natural Language Processing - Fallback Handling - Drag & Drop - Multiple LLM Models - Built-in AI Assistant - Automated Testing - Data Governance - Collaboration Tools - Pre-built Templates - Agent Design Tools - Deep Learning - Model Training - Analytics - Single Sign On - Debugging - Deployment Management - Proactive Error Detection **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Glean Alternatives - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,260 reviews) - [Notion](https://www.g2.com/products/notion/reviews) - 4.6/5.0 (12,434 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (402 reviews)