Compare Glean and Guru 
At a Glance
Market Segments
Enterprise (54.0% of reviews)
Mid-Market (56.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Glean
Star Rating
(145)4.7 out of 5
Market Segments
Enterprise (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GleanGuru
Star Rating
(2,311)4.7 out of 5
Market Segments
Mid-Market (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about GuruSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in creating a centralized knowledge base, effectively eliminating the "shoulder-tapping" culture. Users appreciate its Trust Score system, which ensures that information is verified and accurate, making knowledge sharing seamless across teams.
- Users say Glean shines in its ability to quickly surface relevant information from various tools, which significantly reduces the time spent searching for answers. The intuitive interface allows users to ask natural questions and receive direct, trustworthy summaries, enhancing productivity.
- According to verified reviews, Guru's implementation process is praised for its ease of use and integration capabilities. Reviewers highlight the straightforward onboarding experience, which helps teams get up and running quickly without extensive training.
- Reviewers mention that while Glean offers a user-friendly experience, it may not match the comprehensive features of Guru. Users appreciate Glean's ability to add a new tab in their browser for quick access to ongoing projects, but some feel it lacks the depth of knowledge management that Guru provides.
- G2 reviewers indicate that Guru has a higher overall satisfaction score, reflecting its strong market presence and user trust. With a significant number of reviews, users consistently highlight its helpful AI tools and templates that simplify the knowledge-sharing process.
- Users report that while both products have high ratings for support quality, Guru edges out slightly with its dedicated resources and community engagement. Reviewers appreciate the responsive support team, which enhances their overall experience with the platform.
Pricing
Entry-Level Pricing
Glean
No pricing availableGuru
AI Source of Truth Platform
Contact Us
Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.
Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security
Free Trial
Glean
No trial information availableGuru
Free Trial is available
Ratings
Meets Requirements
9.2
106
9.3
1,884
Ease of Use
9.5
112
9.3
1,906
Ease of Setup
8.6
19
9.3
920
Ease of Admin
8.7
10
9.0
476
Quality of Support
9.2
64
9.4
1,483
Has the product been a good partner in doing business?
9.3
10
9.4
429
Product Direction (% positive)
9.3
103
9.2
1,782
Features by Category
Content Management
Not enough data
9.6
89
Not enough data
9.6
90
Not enough data
9.5
86
Content Discovery
Not enough data
9.5
90
Not enough data
9.5
87
Not enough data
9.5
85
Not enough data
9.2
86
Not enough data
9.6
84
Not enough data
9.5
85
Generative AI
Not enough data
9.4
45
Not enough data
9.4
47
Administration
Not enough data
9.3
644
Not enough data
9.2
639
Not enough data
9.2
634
Knowledge Management
Not enough data
9.7
760
Not enough data
9.3
708
Not enough data
9.2
672
Compliance
Not enough data
9.3
654
Not enough data
9.3
625
Not enough data
9.3
622
Not enough data
9.2
600
Customer Support
Not enough data
9.3
729
Not enough data
9.2
689
Not enough data
9.1
616
Data Security
Not enough data
9.2
602
Not enough data
9.3
595
Not enough data
9.4
619
Not enough data
9.2
602
Administration
Not enough data
9.2
648
Not enough data
9.3
669
Not enough data
9.5
736
Generative AI
Not enough data
9.1
459
Knowledge Pages
Not enough data
9.0
657
Not enough data
9.1
614
Not enough data
9.1
656
Not enough data
8.9
554
Not enough data
8.9
513
Not enough data
9.1
525
Knowledge Dissemination
Not enough data
9.0
641
Not enough data
9.1
637
Not enough data
9.5
711
Not enough data
9.2
684
Not enough data
9.2
549
Not enough data
9.2
551
Not enough data
9.4
557
Not enough data
9.0
528
Not enough data
9.2
534
Agentic AI - Knowledge Base
Not enough data
8.8
79
Not enough data
8.9
79
Not enough data
9.0
80
Compatibility
9.5
78
9.3
78
9.0
72
9.2
76
8.2
37
9.1
79
Agentic AI - Enterprise Search Software
Not enough data
9.0
28
Not enough data
9.0
29
Not enough data
9.3
29
Not enough data
9.1
28
Not enough data
9.0
29
Not enough data
9.0
28
Search Queries
8.2
73
9.4
77
8.9
59
9.4
80
8.0
64
9.3
76
8.7
65
9.4
73
8.6
62
9.3
78
AI powered search - Enterprise Search Software
Not enough data
9.2
22
Not enough data
9.0
21
Not enough data
9.2
21
Functionality
8.3
68
9.2
78
8.6
56
9.4
79
9.0
74
9.3
84
Compatibility - Enterprise Search Software
Not enough data
9.3
21
Not enough data
9.5
22
Not enough data
8.7
21
Functionality - Enterprise Search Software
Not enough data
9.2
22
Not enough data
9.5
22
Not enough data
9.5
23
Search Queries - Enterprise Search Software
Not enough data
9.5
22
Not enough data
9.0
22
Not enough data
9.3
22
Not enough data
9.8
21
Responses
Not enough data
9.2
43
Not enough data
9.3
40
Not enough data
8.9
43
Automation - AI Agents
Not enough data
8.7
38
Not enough data
8.8
40
Not enough data
8.8
40
Not enough data
9.0
44
Not enough data
9.2
41
Platform
Not enough data
9.1
41
Not enough data
9.3
43
Not enough data
9.2
43
Autonomy - AI Agents
Not enough data
9.1
43
Not enough data
9.1
42
Not enough data
9.2
42
Not enough data
9.2
44
Generative AI
Not enough data
8.9
44
Not enough data
9.0
42
Customization - AI Agent Builders
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Glean and Guru are categorized as AI Agent Builders, Enterprise Search Software, and AI Agents For Business Operations
Unique Categories
Glean has no unique categories
Guru is categorized as Knowledge Base, Contact Center Knowledge Base, Insight Engines, and AI IT Agents
Reviews
Reviewers' Company Size
Glean
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
49.3%
Information Technology and Services
25.4%
Financial Services
5.8%
Computer & Network Security
4.3%
Automotive
2.9%
Other
12.3%
Computer Software
14.3%
Information Technology and Services
10.8%
Consumer Services
8.9%
Internet
6.5%
Financial Services
6.2%
Other
53.3%
Discussions
Glean has no discussions with answers
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
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