--- title: GiveSmart Reviews meta\_title: 'GiveSmart Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 158 reviews by the users' company size, role or industry to find out how GiveSmart works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 158 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- ### GiveSmart Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the service **excessively expensive** for small organizations, leading to dissatisfaction and frustration with commitment terms. [(1 mentions)](https://www.g2.com/products/givesmart/reviews?filters%5Bsentiment_snippet%5D=2280513&qs=pros-and-cons#reviews) Users criticize the **high fees** of GiveSmart, mentioning inflexible contracts that don't suit smaller nonprofits. [(1 mentions)](https://www.g2.com/products/givesmart/reviews?filters%5Bsentiment_snippet%5D=2280522&qs=pros-and-cons#reviews) Users report **payment issues** , citing inflexibility and dissatisfaction with contract commitments as major drawbacks of GiveSmart. [(1 mentions)](https://www.g2.com/products/givesmart/reviews?filters%5Bsentiment_snippet%5D=2280498&qs=pros-and-cons#reviews) Users face **poor customer support** with GiveSmart, experiencing inflexibility and unpleasant communication during cancellation requests. [(1 mentions)](https://www.g2.com/products/givesmart/reviews?filters%5Bsentiment_snippet%5D=2280529&qs=pros-and-cons#reviews) Users report **poor support services** with GiveSmart, highlighting inflexible contracts and unpleasant communication experiences. [(1 mentions)](https://www.g2.com/products/givesmart/reviews?filters%5Bsentiment_snippet%5D=2280507&qs=pros-and-cons#reviews) ### Top Cons or Disadvantages of GiveSmart ##### 1. Expensive Users find the service **excessively expensive** for small organizations, leading to dissatisfaction and frustration with commitment terms. [ See 1 mentions ](https://www.g2.com/products/givesmart/reviews?filters%5Bsentiment_snippet%5D=2280513&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Complicated back end, inflexible contract" What do you dislike about GiveSmart? Because we didn't feel the service served us as a small arts nonprofit we requested a cancellation of the contract. Not only were they inflexible and ##### 2. High Fees Users criticize the **high fees** of GiveSmart, mentioning inflexible contracts that don't suit smaller nonprofits. [ See 1 mentions ](https://www.g2.com/products/givesmart/reviews?filters%5Bsentiment_snippet%5D=2280522&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Complicated back end, inflexible contract" What do you dislike about GiveSmart? Because we didn't feel the service served us as a small arts nonprofit we requested a cancellation of the contract. Not only were they inflexible and ##### 3. Payment Issues Users report **payment issues** , citing inflexibility and dissatisfaction with contract commitments as major drawbacks of GiveSmart. [ See 1 mentions ](https://www.g2.com/products/givesmart/reviews?filters%5Bsentiment_snippet%5D=2280498&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Complicated back end, inflexible contract" What do you dislike about GiveSmart? Because we didn't feel the service served us as a small arts nonprofit we requested a cancellation of the contract. Not only were they inflexible and ##### 4. Poor Customer Support Users face **poor customer support** with GiveSmart, experiencing inflexibility and unpleasant communication during cancellation requests. [ See 1 mentions ](https://www.g2.com/products/givesmart/reviews?filters%5Bsentiment_snippet%5D=2280529&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Complicated back end, inflexible contract" What do you dislike about GiveSmart? Because we didn't feel the service served us as a small arts nonprofit we requested a cancellation of the contract. Not only were they inflexible and ##### 5. Poor Support Services Users report **poor support services** with GiveSmart, highlighting inflexible contracts and unpleasant communication experiences. [ See 1 mentions ](https://www.g2.com/products/givesmart/reviews?filters%5Bsentiment_snippet%5D=2280507&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Complicated back end, inflexible contract" What do you dislike about GiveSmart? Because we didn't feel the service served us as a small arts nonprofit we requested a cancellation of the contract. Not only were they inflexible and ## Top-Rated Alternatives [ ![Bonterra OneCause](https://images.g2crowd.com/uploads/product/hd_favicon/e193f04cbb61116c3744f4b2ed0b25c9/bonterra-onecause.svg "Bonterra OneCause") Bonterra OneCause 4.7/5(513) ](https://www.g2.com/products/bonterra-onecause/reviews) [ ![Handbid](https://images.g2crowd.com/uploads/product/hd_favicon/712b91c124a4e35a365fc15d251d53fc/handbid.svg "Handbid") Handbid 4.7/5(218) ](https://www.g2.com/products/handbid/reviews) [ ![Silent Auction Pro](https://images.g2crowd.com/uploads/product/hd_favicon/568a07dab75be587d7948b34ff9381f0/silent-auction-pro.svg "Silent Auction Pro") Silent Auction Pro 4.9/5(110) ](https://www.g2.com/products/silent-auction-pro/reviews) [ View All Alternatives ](https://www.g2.com/products/givesmart/competitors/alternatives) ![Verified User in Performing Arts](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Performing Arts") AP Verified User in Performing Arts Small-Business (50 or fewer emp.) 9/22/2025 "Complicated back end, inflexible contract" 0/5 What do you like best about GiveSmart? The live auction function was a bit clunky -- people texted and then a link was sent to them, which led to a website where they started entering all their data. So it was challenging to feel the real-time energy of a live give that wants to thrive on momentum. It seemed there were folks who raised their hand as if they were going to give but then did not follow all the steps required once they texted. Review collected by and hosted on G2.com. What do you dislike about GiveSmart? Because we didn't feel the service served us as a small arts nonprofit we requested a cancellation of the contract. Not only were they inflexible and held us to a (very pricey) three-year commitment, the experience of communicating about our dissatisfaction was unpleasant. I can imagine this service working for some (much larger, perhaps?) orgs, but I would strongly advise you consider other platforms. Review collected by and hosted on G2.com. What problems is GiveSmart solving and how is that benefiting you? GiveSmart was meant to provide a live feed at our gala showing the donations in the room in real time. The amount of work donors had to complete to make a donation made this ineffective for a live giving "call to action." I could see it functioning over the course of an entire event if the goal is not to highlight, in real time, the giving. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 5/6/2026 "Great Options, But Event Setup Is Confusing and Not User-Friendly" 2.5/5 What do you like best about GiveSmart? great to have multiple form and order options Review collected by and hosted on G2.com. What do you dislike about GiveSmart? confusing to set up, not user friendly for event set up Review collected by and hosted on G2.com. What problems is GiveSmart solving and how is that benefiting you? used for giving and for event registration Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Richie N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richie N.") RN Richie N. Member Mid-Market (51-1000 emp.) 9/7/2023 "Best Fundraising Out there" 5/5 What do you like best about GiveSmart? Ease of use and set up. Not to mention all the integrations its provides that helps. Event management has become so much esaier Review collected by and hosted on G2.com. What do you dislike about GiveSmart? The only thing is that it took a little time to get set up initially but don't really think that had anything to do with the product itself. Review collected by and hosted on G2.com. What problems is GiveSmart solving and how is that benefiting you? Easier to track and report how we are trending and doing with regards to our fundraising goals. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Lisa B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa B.") LB Lisa B. Director of Community Engagement Small-Business (50 or fewer emp.) 9/6/2022 "Great overall; issues with billing" 4/5 What do you like best about GiveSmart? Overall, GiveSmart is a great product. We used it for our Spring Fundraising Gala, and it was great for the silent and live auction items, ticketing, revenue reports, etc. We are going to continue using it and appreciate the merging with MobileCause. It's very intuitive and was easy for our registration volunteers to use the night of the event. Review collected by and hosted on G2.com. What do you dislike about GiveSmart? The only issue we experienced was continued billing for something that we had paid immediately upon receipt. We experienced significant issues with repeated invoicing, late payment messages, threats to deactivate our account, etc. We had to have our Bookkeeper, Director of Finance, and Head of School all communicate with the billing department and it went on for several months. Review collected by and hosted on G2.com. What problems is GiveSmart solving and how is that benefiting you? I appreciate that we can use GiveSmart for both our Annual Fund campaign and fundraising events. The platform made it easier for me to do my job with Development. The database management is also a great feature. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Delainey T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Delainey T.") DT Delainey T. Athletic Advancement Operations Mid-Market (51-1000 emp.) 5/24/2022 "Poor Customer Service" 0.5/5 What do you like best about GiveSmart? The overall functionality of the website was great and relatively easy to navigate. Our donors thought it was easy to use, which is always nice especially since we have an older crowd of people. Review collected by and hosted on G2.com. What do you dislike about GiveSmart? The customer service from Givesmart was some of the worst my colleagues and I have ever seen. We signed a contract with them that they would have someone on site and provide ipads for our volunteers, yet neither of those things happened. Even worse, the entire system crashed on us the night of the event and had the wrong winners listed for nearly all the items. Talk about a total nightmare! They would not even answer the phone when we were trying to resolve the issue. Review collected by and hosted on G2.com. Recommendations to others considering GiveSmart: Be sure that they uphold all aspects of the contract that you signed! Review collected by and hosted on G2.com. What problems is GiveSmart solving and how is that benefiting you? GiveSmart allows easy access to our donors and fans to browse the items and bid. We do realize that ease of use is a big thing for our people, so it's always nice to find software that is user-friendly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Small-Business (50 or fewer emp.) 9/6/2022 "Positive on so Many Levels" 4/5 What do you like best about GiveSmart? I appreciate the support that is offered. It is user-friendly as well. Review collected by and hosted on G2.com. What do you dislike about GiveSmart? The first few times I set up campaigns, it was a bit intimidating. Because so many things are offered, sometimes I was not sure how to go about doing what I was hoping to accomplish. Review collected by and hosted on G2.com. What problems is GiveSmart solving and how is that benefiting you? GiveSmart is helping us to run successful fundraising campaigns and events, with the option to easily tie those two things together for our organization. No need to go elsewhere. Review collected by and hosted on G2.com. Show More 3/6/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Robin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robin S.") RS Robin S. Chapter President Small-Business (50 or fewer emp.) 9/6/2022 "Great fundraising tool" 4/5 What do you like best about GiveSmart? Reports and ability to see reports and tailor receipts Review collected by and hosted on G2.com. What do you dislike about GiveSmart? Functionality for some fundraisings activities can be improved Review collected by and hosted on G2.com. What problems is GiveSmart solving and how is that benefiting you? Raising money via online campaigns Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite SP Shannon P. Marketing Specialist Mid-Market (51-1000 emp.) 12/13/2021 "Great for Virtual Fundraising and Events" 4/5 What do you like best about GiveSmart? We have not only used GiveSmart to host our virtual fundraisers and events, but also as a supplement to our in-person events, such as our Annual Gala and Golf Outing. On GiveSmart, you can run auctions, raffles, contests, sign-ups, payment, day-of-event coordination and more! It was awesome for us to share our GiveSmart link with attendees instead of handing payments and tickets ourselves. Review collected by and hosted on G2.com. What do you dislike about GiveSmart? There is a feature on GiveSmart that involves creating a webpage for your event. This web page feature is not as user-friendly and there not many options for customization. It does the job, but I wish it could be more customizable. Review collected by and hosted on G2.com. What problems is GiveSmart solving and how is that benefiting you? GiveSmart has made our virtual and in-person events so much less stressful! Instead of manually signing people up and checking them in at the event, it was all done virtually through GiveSmart! GiveSmart saves personal information for each attendee, making it very easy for repeat attendees to sign up for events and fundraisers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Brian L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian L.") BL Brian L. Director of Annual Giving Small-Business (50 or fewer emp.) 11/30/2021 "Great, simple platform, with great visual appeal" 4.5/5 What do you like best about GiveSmart? Mobilecause is a friendly, visually appealing platform that makes our constituents' giving a breeze. It has big, easy-to-read button features, a solid set of features for arranging for exporting of account numbers, and good integration with SMS functionality. They have a solid, affordable crowdfunding platform that, while it is not quite as flashy as those set up by some other vendors, is a great entrance into the crowdfunding game. Volunteer management in crowdfunding is good. Event registration forms are multi-function and allow for good information collection at the point of registration, and can be customized on the fly without losing past data. Review collected by and hosted on G2.com. What do you dislike about GiveSmart? The most challenging aspect of Mobilecause is the relatively small default font size (it uses px instead of pt for font sizing and often requires sizing up) and some occasionally-challenging internal lingo. I would like to be able to find a way to select multiple options on gift-designation dropdowns as well. Their hashed weblinks can be a bit difficult to remember, but their forms play well with iframes and redirects. Review collected by and hosted on G2.com. What problems is GiveSmart solving and how is that benefiting you? Because their gift and registration form styling is so simple and straightforward, and optimized for multiple screen sizes, we have found that our form abandonment rate is significantly lower than when using a previous form. That alone makes this a good solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite RD Rachel D. Development Coordinator Small-Business (50 or fewer emp.) 11/19/2021 "Great online auction software" 4/5 What do you like best about GiveSmart? GiveSmart has a lot of features. It's super customizable for the actual event page. I also think the admin interface is really comprehensive. I like that I can see all the elements in once place. I think the 'Users' section is great, and checking guests in to an event is very streamlined. I also love the online auction component and think GiveSmart makes it super easy to add and edit auction items. GiveSmart has a lot of features that take away a lot of the tedious work! Review collected by and hosted on G2.com. What do you dislike about GiveSmart? One issue I ran into was that users couldn't be combined into a household, so when I printed receipts after our event, some couples received separate letters. That could have also been my user error, but we probably should have had couples share a bidder number to avoid that. We had some couples who each bid on separate items, so it made wrap-up confusing because they thought they'd be checked out together. One other feature I had trouble with was when a guest donates online; it adds the donation to their "cart". Some guests missed this and could not figure out how to checkout and pay since their payment was not asked for upon clicking the donate button. There were some other minor things, but overall, nothing large enough to warrant not using the software! Review collected by and hosted on G2.com. What problems is GiveSmart solving and how is that benefiting you? We solved many problems! Having an online auction reduces so much of the staffing needed to create and monitor paper bid sheets. GiveSmart also eliminates the need for staffing to enter donations and winners into the system manually. It tracks winners for us instead! I also love that it can generate receipts and tax statements from within. That is an added benefit Review collected by and hosted on G2.com. 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