--- title: Greater Giving Reviews meta_title: 'Greater Giving Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 102 reviews by the users' company size, role or industry to find out how Greater Giving works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 102 scale: '5' date_modified: '2026-07-07' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Greater Giving Reviews **Vendor:** Global Payments **Category:** [Auction Software](https://www.g2.com/categories/auction-software) **Average Rating:** 4.2/5.0 **Total Reviews:** 102 ## About Greater Giving Greater Giving, a Global Payments company, is dedicated to providing technology solutions to the nonprofit community in order to improve their fundraising efforts. Greater Giving offers integrated and stand-alone solutions that include event management software, online registration and donation services, online bidding, on-site payment collection, and credit card processing. Best-in-class customer service is also provided leading up to and for the duration of an event. Since 2002, Greater Giving has processed more than $8B in credit card payments in support of nonprofit causes for thousands of organizations and schools across the United States and Canada. Greater Giving also provides free fundraising education resources throughout the year, including webinars, live seminars, eBooks, guides and blog articles. For more information, visit www.greatergiving.com. ## Greater Giving Pros & Cons **What users like:** - Users appreciate the **ease of use** of Greater Giving, making project management and support seamless and efficient. (22 reviews) - Users rave about the **excellent customer support** of Greater Giving, enhancing their overall event management experience. (14 reviews) - Users value the **all-in-one event management** capabilities of Greater Giving, streamlining their fundraising processes effectively. (10 reviews) - Users value the **comprehensive fundraising capabilities** of Greater Giving, making event management efficient and successful. (6 reviews) - Users value the **intuitive design** of Greater Giving, facilitating quick training and seamless event management. (6 reviews) - Users value the **immediate and flexible reporting** features of Greater Giving for efficient event management. (6 reviews) - Simple (6 reviews) - Users value the **flexibility for on-demand event modification** and timely report generation with Greater Giving. (5 reviews) - Features (5 reviews) - Organization (5 reviews) **What users dislike:** - Users find the **steep learning curve** with Greater Giving challenging, complicating setup and data management processes. (7 reviews) - Users find the **learning difficulty** with Greater Giving challenging, facing steep curves and significant idiosyncrasies. (6 reviews) - Users find the **interface not intuitive** , requiring significant time investment to navigate and utilize effectively. (6 reviews) - Users face **auction issues** like inconsistent payment processes, photo display challenges, and frequent need to relearn the system. (5 reviews) - Users find the **clunky interface** of Greater Giving frustrating, wishing for a more intuitive and user-friendly design. (5 reviews) - Image Handling (5 reviews) - Limited Customization (5 reviews) - Auction Functionality (4 reviews) - Design Limitations (4 reviews) - Difficult Setup (4 reviews) ## Greater Giving Reviews ### 1. Simple Event Setup, Responsive Support, and Easy Year-to-Year Copying **Rating:** 4.0/5.0 stars **Reviewed by:** Elisheva M. | Advancement Associate and Alumni Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Greater Giving?** I like that it is pretty simple to set up your website and add supporters and sales as people register for your event. Customer support is always available and they are quick to respond and are very helpful. I like that this software works for both an event with and without an auction component. I also like that it has the built in capability to give donors the option to cover the credit card processing fee. Once you have your event set up, you can just continue copying that event each year instead of starting from scratch. When a new registration comes in, the system is helpful for matching them to an existing profile or adding them as a new user. **What do you dislike about Greater Giving?** I wish that you could make edits on the actual website page and then make changes on the backend without it undoing everything I changed on the website. Also, we had some issues with doing checkout for the auction the night of our event, but in the end we were able to work everything out. **What problems is Greater Giving solving and how is that benefiting you?** It allows us to have a silent auction fundraiser that people can bid on in person and from home. ### 2. Easy Navigating **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Greater Giving?** The organizational segmented model of Greater Giving is very user friendly. I appreciate the convenience and ease in using their customer service outreach, they are attentive and professional in their help and responses. When we decided to begin using Greater Giving, it was an easy on-boarding experience. When it comes time to use the platform for our event, I am using Greater Giving daily. I also appreciate the variety of report templates that are offered and well as the ease of navigation from one tab or feature to another. **What do you dislike about Greater Giving?** The only drawback is the increase in online fees and credit card usage fees. **What problems is Greater Giving solving and how is that benefiting you?** The event platform portion has been easy to understand and navigate throughout the website and not have to travel down rabbit holes in order to execute the actions needed. ### 3. Endless possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Greater Giving?** The reports are generated as soon as your transactions are processed. Also, the flexibility to modify events on demand. **What do you dislike about Greater Giving?** The glitch if you update the Edit page setting and Edit on the Website changes are overwritten. **What problems is Greater Giving solving and how is that benefiting you?** Report generating and instant updates at a glance ### 4. Great event tool, recent frustrations with customer service response **Rating:** 3.0/5.0 stars **Reviewed by:** Maggie S. | Director of Alumni Relations & Special Events, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Greater Giving?** Greater Giving makes the events at the high school run smoothly. GG offers resources for almost everthing related to event success, and I can't imagine our golf outing and dinner/auction without its resources. I that I can create a website for registration, keep guest information on file, run reports, and easily customize sponsor and registration packages. The site was super easy to learn for me. **What do you dislike about Greater Giving?** There are downsides to the limitations of building a website. As a person with a design background, I wish I could upload larger file sizes to make my pages more aesthetically appealing. Being able to drop a video or multiple (not just one) pictures that are also links on a page would be nice. Also, I received great customer service until the past few months - customer service was not responsive. In the past, I could call Greater Giving at any time, and a representative would answer/talk me through the steps to make sure I knew what I was doing. This year, our site had a problem, and no representive would answer the phone for days. The online chat bot or person I finally got in contact with after numerous days of trying then tried to blame our server rather than figure out the problem. It was disappointing. We pay a lot of money for GG, money such as service fees from our events go toward GG, and I would appreciate better response. I was extremely concerned the night of that if there were a problem, no one at GG would anser. **What problems is Greater Giving solving and how is that benefiting you?** Greater Giving modernized auction bidding by allowing our school to go from all paper to mobile and beyond the room for bidders. **Official Response from Brian Powers:** > Hello Maggie! My name is Brian Powers and I am the Director of Client Service at Greater Giving. I am sorry to hear about your frustration and negative experience you had with our products and services recently. We highly value the feedback that clients such as yourself provide to us. We use that feedback to improve our products, services, and support that we offer our amazing clients. I am troubled to hear that our Client Services team was not responsive to you when you needed us. Our regular business hours are Monday - Friday 6:30am to 4:00pm PST. We offer live phone and chat support during those hours and can also be reached at support@greatergiving.com and we respond to all emails within one business day. We also offer 24 hour emergency support on the day of your fundraising event in case anything urgent arises before, during, or after your event. I would love to discuss your specific feedback and hopefully try to improve on your experience with us moving forward. Feel free to reach out to support@greatergiving.com and we can set up a time to chat. Thank you for being a part of our Greater Giving family! ### 5. Great service ... great products ... great platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Greater Giving?** It is very user friendly for setting up and managing projects of all kinds. The more you use it the easier it becomes as most of the products are similar in nature. The option of the project websites is versatile and fairly simple to create resulting in a professional and appealing public face. The prompts are clear and there is wealth of information in the library to access in various ways. Support is very responsive whether by chat or phone. It is my favorite platform to use and I recommend it to everyone I speak to about project/event platforms. I use it daily during my event seasons and feel very supported as I create and manage my projects. It was also very easy to get started with this platform over one year ago. Integrating our database was easy and efficient. **What do you dislike about Greater Giving?** A few of the defaults that cannot be changed within the website building and the JoinMe options are frustrating to work with. For some reason, many of my students have trouble building their individual fundraising pages. **What problems is Greater Giving solving and how is that benefiting you?** It allows me to streamline my ticketing, seating and fundraising in one place as opposed to having multiple payment/purchase options that have been used in the past. It also allows for ease of tracking individual supporters/households to see ALL that they participate in on the platform. ### 6. Returned to Greater Giving and now realize why we left. **Rating:** 3.0/5.0 stars **Reviewed by:** Janson W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Greater Giving?** It's the most widely used platform in Austin - so we can share resources and understanding with other local alike nonprofits here. **What do you dislike about Greater Giving?** The customer support is terrible compared to GiveSmart, who staffed a rep to our account. The platform is highly uncustomizable - we are conducing our Ask off the platform bc it can't do what we need it to do (or at least no rep has been able to advise us how to use it). The 'edit page settings' 'vs edit on website' creates MASSIVE headaches if you are looking to make any changes to your site --> I've lost massive cosmetic changes multiple times bc a rep directed me to 'edit page settings.' There's a massive disparity between reps - I've had 1 good experience with a rep but mostly their answer is 'no' or 'I don't know.' **What problems is Greater Giving solving and how is that benefiting you?** The auction part is fine. The fundraising part - the Ask - is a nightmare for our event. And the event management and backend is super clunky. **Official Response from Brian Powers:** > Hello Janson! My name is Brian Powers and I am the Director of Client Services at Greater Giving. I am genuinely sorry to hear about your experience, and I really appreciate you taking the time to share your feedback. Your concerns are important to us, and we are always looking for ways to improve our service and support for our amazing clients. Please reach out to support@greatergiving.com and I would love to chat with you about your feedback and put a plan in place to make your experience better in the future. ### 7. Greater Giving Makes Events So Much Easier to Manage! **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie P. | Development Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Greater Giving?** I like that I can not only track donors, but I can also track sponsors for our events. I can send notifications to participants without having to create a separate database in my donor management system. Also, I am able to close out auction on a pre-set schedule without having to watch the clock, then with the touch of a button, payments are received. The more I use Greater Giving, the more ways I find to make events easier to manage! **What do you dislike about Greater Giving?** I would like it to integrate with my donor management system. **What problems is Greater Giving solving and how is that benefiting you?** One of the biggests complaints about our auction was check out. With Greater Giving, we capture needed donor information ahead of time. Now, there is no need to wait in line to settle up at the end of the event. And with the online auction, donors can participate from anywhere, know where their bid stands, and the auction can be closed with a pre-set timer. We also used Greater Giving for an awareness walk. We captured t-shirt sizes so ordering them was easy. With both events, we could share information with donors without having to create a separate database. Greater Giving allows me to enjoy the events without having to continously collect payment information, add up bids and collect payments or call donors because they forgot to provide critical information. **Official Response from Tamara Varner:** > Thank you Laurie! Your feedback is greatly valued. We're pleased to hear that you appreciate the functionality of our platform, such as the ability to track donors and sponsors for events, send notifications to participants seamlessly, and efficiently close out auctions on a pre-set schedule. It's rewarding to know that Greater Giving has made event management easier for you, and we're excited to continue supporting the success of your fundraising endeavors. ### 8. Greater Giving Meets All Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Greater Giving?** Greater Giving allows for multiple users, is easy to learn, produces valuable reports, and is an all-in-one tool for our fundraising events. It handles registration, check-in, and the check-out procedures easily and generates all of the supporting documents. The technical support is always available and willing to help with any issues. This is an excellent program for a reasonable price. **What do you dislike about Greater Giving?** Setting up the website was a little challenging because some of our pictures and files were too big but we figured it out with some trial and error. Other than that, I haven't really found a downside to Greater Giving. **What problems is Greater Giving solving and how is that benefiting you?** Greater Giving organizes all of our fundraising data in one program. That's a huge benefit for pulling reports and comparing the success of our different events. This makes it easy to pull the financial information when we need to prepare our budget and our annual report. ### 9. Great company to help us with our fundraising! **Rating:** 5.0/5.0 stars **Reviewed by:** Desiree A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Greater Giving?** They have great customer service. I like that you can copy a project that occurs every year. Having all the reports is a great feature. **What do you dislike about Greater Giving?** I have trouble explaining to people how to use the "bid more" feature. I wish it would have the feature like other company where if 2 people are bidding it will keep going. I wish I could add pictures from previous event on to my website page. **What problems is Greater Giving solving and how is that benefiting you?** They are not helping me solve any problems. ### 10. Greater Giving will help your events succeed! **Rating:** 5.0/5.0 stars **Reviewed by:** Bridget H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Greater Giving?** If you are looking for a cost-effective, comprehensive event fundraising platform, look no further. Greater Giving has put all the pieces into one place to ensure that your event will be a success. There are a lot of options, but GG makes it easier to manage with it in one place. **What do you dislike about Greater Giving?** There is a little learning curve when learning how to use greater giving. However, once you learn it, it become simple to use and doesn't slow down your success. **What problems is Greater Giving solving and how is that benefiting you?** Greater Giving puts everything in one spot. I can manage my event, fundraising and auction without having to use different platforms. It is helpful and beneficial to save time and money. **Official Response from Tamara Varner:** > Thanks a bunch for sharing such a positive review! It's fantastic to hear that our platform's features have proven helpful for your fundraising initiatives. We're excited about the prospect of continuing to support the success of your organization's fundraising efforts! ## Greater Giving Discussions - [What does Greater Giving do?](https://www.g2.com/discussions/greater-giving-event-what-does-greater-giving-do) - [What does Greater Giving do?](https://www.g2.com/discussions/what-does-greater-giving-do) - [Is greater giving a CRM?](https://www.g2.com/discussions/greater-giving-event-is-greater-giving-a-crm) - [Is greater giving a CRM?](https://www.g2.com/discussions/is-greater-giving-a-crm) - [What is Greater Giving Software?](https://www.g2.com/discussions/what-is-greater-giving-software) - [View Greater Giving pricing details and edition comparison](https://www.g2.com/products/greater-giving/reviews/greater-giving-review-74380?section=pricing&secure%5Bexpires_at%5D=2026-07-11+08%3A23%3A46+-0500&secure%5Bsession_id%5D=56a5ed7e-66e6-462e-bf92-946dff68c579&secure%5Btoken%5D=ef52fbaf959d8738a820376e671c208a68730dc903c29693823ddf3b0c56d0c1&format=llm_user) ## Greater Giving Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Auctioneering** - Auction Listings - Bidding Window - Auction Type - Ticketing - Mobile Bidding - Fundraising **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **User Interface** - Bidder Profiles - Sorting - Bid Alerts **Marketing** - Email Marketing **Administration** - Bid Confirmation - Payment Processing - Reporting ## Top Greater Giving Alternatives - [Bonterra OneCause](https://www.g2.com/products/bonterra-onecause/reviews) - 4.7/5.0 (509 reviews) - [GiveSmart](https://www.g2.com/products/givesmart/reviews) - 4.5/5.0 (156 reviews) - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - 3.9/5.0 (621 reviews)