GetResponse Reviews & Product Details

GetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue across the entire customer journey. We help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey With built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system. No disconnected tools. No campaign chaos. Just one system designed to move customers forward.

Seller

GetResponse

Discussions

GetResponse Community

Languages Supported

Arabic, Danish, German, English, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional), Portuguese (Brazil), Portuguese (Portugal)

Solution Type

All-in-One

Overview by

Jack Ramsay

Used by Self-Employed and 2 others

Beta

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GetResponse Integrations

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GetResponse Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is GetResponse, and what problem is it built to solve?

GetResponse is a marketing software platform for creating content, supporting online sales and traffic, and running marketing campaigns. It brings email marketing, autoresponders, landing pages, campaign automation, and analytics together to help businesses manage those activities.

What languages does GetResponse support?

GetResponse supports 11 languages, including Dutch, English, French, German, and Indonesian, among others.

What company sizes and industries is GetResponse the best fit for?

GetResponse’s strongest fit among positively rated users is small businesses, with mid-market teams also well represented. The industries with the clearest presence include:

Company size — Small businesses: The most prominent group, including businesses with 50 or fewer employees.
Company size — Mid-market: Teams with 51–1,000 employees also appear regularly.
Industry — Marketing and Advertising: A prominent use context for campaigns and audience engagement.
Industry — E-Learning and Professional Training & Coaching: Users describe using the platform to communicate with learners, subscribers, and clients.
Industry — Health, Wellness and Fitness: Another recurring context for newsletters and customer outreach.

How long does it take to implement GetResponse across a team?

GetResponse can be put into use quickly for straightforward email campaigns, though some teams report a longer rollout when their setup is more involved. The most common reported time to go live is under one month.

What customer support options does GetResponse provide, and how do users find the overall support experience?

GetResponse provides 24/7 live-rep support, along with chat, email/help desk, and self-service resources such as its knowledge base. The support experience is often described as quick, patient, and useful for resolving setup and technical questions; some users find responses slower or less consistent on complex issues.

What is the experience like for teams switching to GetResponse from another tool?

Switching to GetResponse is often about gaining more campaign and automation options, improving ease of use or deliverability, or bringing several marketing tasks into one platform. Users describe moving from tools such as Mailchimp, AWeber, ActiveCampaign, and other email or marketing platforms when they wanted more flexible workflows, landing pages, stronger integrations, or a simpler way to manage campaigns. The transition is described as straightforward in some cases, while more complex list and integration setups can take extra work.

What tools and platforms does GetResponse integrate with, and how do these integrations help users get more value from the product?

GetResponse offers 153 integrations, spanning CRM and sales tools, website and lead-capture platforms, and workflow connectors. Specific integrations users describe include:

CRM and sales: Salesforce, HubSpot, and Pipedrive.
Websites and lead capture: WordPress, Leadpages, and ClickFunnels.
Workflow automation: Zapier.

These connections can help move leads and contact details between campaign forms, websites, and sales workflows, reducing manual handoffs. Users also note that sync behavior can vary, so teams with complex CRM data requirements should check that the fields they depend on transfer reliably.

What features or capabilities could make GetResponse even more useful?

Users would find GetResponse more useful with additional flexibility in campaign creation and clearer, more detailed ways to assess results. Recurring improvement requests include:

More customizable reporting: Add deeper analytics and make it easier to combine or tailor campaign and workflow reports.
More design flexibility: Expand template choices and provide finer control over email and landing-page layouts.
More capable automation and segmentation: Make workflows, audience filters, and tagging more flexible for complex use cases.
Broader integration support: Improve the range and reliability of connections, especially for CRM and other business systems.

G2 reviews are authentic and verified.

Here's how.

Verified User in Cosmetics

Small-Business (50 or fewer emp.)

3/18/2025

"We recommend cooperation"

5/5

What do you like best about GetResponse?

- good contact and quick responses

- nice service Customer Support

- easy to use panel and templates

- intuitive panel

- Ease of Implementation along with the instructions Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

- a small number of different templates and graphic options

- no ability to link videos from Instagram Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

Thanks to GetResponse, I can build databases in specific segments and stay in touch with our clients on an ongoing basis. Additionally, thanks to the quick panel, you can easily and quickly create newsletters. A very nice option is to implement a newsletter subscription panel on the pages. Review collected by and hosted on G2.com.

Response from Justyna Sidor of GetResponse

Thank you for recommending cooperation with GetResponse MAX — we really appreciate it! 💙

We're so glad to hear that you’ve had a positive experience with our Customer Support team and found the platform intuitive and easy to implement. It’s great to know the panel, templates, and segmentation tools are helping you stay connected with your audience more efficiently.

We also appreciate your suggestions regarding template variety and Instagram video integration. Feedback like this helps us prioritize improvements that matter most to our users.

Thanks again for sharing your experience — we're excited to keep supporting your success!

—Justyna

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

2/21/2025

"excellent customer service"

4.5/5

What do you like best about GetResponse?

the customer service on text chat is excellent. You can quickly chat to a team member, and not have to jump through multiple hoops first. The advice has always been clear and in everyday language. It was also very to get up and running and the integration to my landing pages was seamless. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

I find the navigation around creating emails for a newsletter could be a little more intuitive. However, the email builder with the drag and drop is very easy to use. Review collected by and hosted on G2.com.

Response from Justyna Sidor of GetResponse

Hi - so glad that you are using GetResponse to email your subscribers and increase the levels of efficiency in your business. Glad that our Customer Service team was able to help you with your questions. Thanks for the review! - Justyna

Chris M.

Lead Consultant

Small-Business (50 or fewer emp.)

2/23/2025

"The support was outstanding"

5/5

What do you like best about GetResponse?

They just help you get things done if there are problems with setting things up. The online chat was first class and actually is there to solve problems in realtime. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

The Ai Website generator could be slicker. It produces a decent website but there are better ones out there that produce slicker results. Review collected by and hosted on G2.com.

Response from Justyna Sidor of GetResponse

Hi Chris - Thanks for the review. Glad that our customer service team was able to help solve any issues that you had in real time and that set up went smoothly. Thanks again, Justyna

Himani T.

Director

Small-Business (50 or fewer emp.)

8/27/2024

"Outstanding Experience with GetResponse: User-Friendly Interface & Exceptional Support"

5/5

What do you like best about GetResponse?

I’ve been using GetResponse for my email marketing needs, and I couldn't be happier with the experience. What truly stands out is their simple and intuitive interface. I appreciate how easy it is to navigate and use the platform without feeling overwhelmed. Everything is laid out clearly, making creating and managing campaigns and sending newsletters straightforward and stress-free.

However, what sets GetResponse apart is its exceptional customer support. Their live chat team has been nothing short of amazing. Whenever I’ve had questions or needed help, they’ve responded quickly, with patience and understanding. They go above and beyond to ensure that any issues are resolved, and they do so with a friendly, positive attitude that makes you feel valued as a customer.

In a world where customer service often feels like an afterthought, GetResponse’s support team truly shines. I’m incredibly grateful to have found a tool that not only meets my business needs but also provides top-notch support when I need it. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

I have faced none up till now, using it for 5 years Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

GetResponse is solving several key problems that I faced with email marketing. First and foremost, it simplifies the process of creating, sending, and managing email campaigns. Before using GetResponse, I struggled with complex platforms that made designing professional-looking emails and tracking their performance difficult. GetResponse’s intuitive interface has removed that barrier, allowing me to create effective campaigns without extensive technical knowledge easily.

Additionally, GetResponse has streamlined my workflow with its automation features. It helps me save time by automating follow-ups and segmenting my audience, ensuring that the right messages reach the right people at the right time. This has significantly improved my engagement rates and overall campaign effectiveness.

Overall, GetResponse is helping me run more effective and efficient campaigns, allowing me to focus on growing my business instead of getting bogged down by technical challenges. Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

Hi Himani,

Thank you so much for your thoughtful and detailed review! 🌟 We're super happy that you're enjoying GetResponse. It’s our goal to make email marketing simple and stress-free, and it’s wonderful to know we’ve been able to help you achieve that.

We’re also really grateful for your lovely feedback about our support team. They work hard to ensure every customer feels valued, so it’s wonderful to hear that you’ve experienced that firsthand. 😊

Thank you for being a loyal customer for 5 years—here’s to many more successful campaigns together! 💙

Best,

Mariana

Doosuur I.

Chief executive officer

Small-Business (50 or fewer emp.)

4/11/2025

"GetResponse is helpful though the website builder feature is only available on desktop"

5/5

What do you like best about GetResponse?

User friendly interface and a wonderful prompt customer care Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

Getresponse use is limited on mobile devices. Review collected by and hosted on G2.com.

Response from Justyna Sidor of GetResponse

Thank you so much for sharing your feedback and for highlighting what you enjoy most about GetResponse — especially our user-friendly interface and responsive customer care team! We're thrilled to know that our tools for email marketing, website building, landing pages, and automation are making a positive impact on your work.

We also truly appreciate your constructive input regarding mobile accessibility and the desktop-only availability of our website builder. Our team is continuously working to improve mobile functionality, and feedback like yours helps guide those enhancements. We'll make sure your comments are passed along to the product team.

If you have any specific mobile features you'd like to see or use cases you’d like us to support, we’d love to hear more. You can always reach us at gr-support@cs.getresponse.com.

Thanks again for being a part of the GetResponse community!

Justyna

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

1/9/2025

"still looking for my solution"

2.5/5

What do you like best about GetResponse?

Great features for building up newsletters and campaigns, AI is very helpful. Integrations tool, quick and responsive chat with customer support Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

if I don't want to send out newsletters to whole lists I would like to be able to filter my recipients based on various requirements for that need basic AND/OR rules to apply, if not that I can filter out my recipients from my "external" database so while making one-time newsletter would need ability to just copy-paste in recipient manually or by API/integrations tools Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

Hey there!

Thank you for your review! We're love to help clarify the filtering specific contacts concern you mentioned. GetResponse actually offers several ways to do exactly what you're looking for:

1. For newsletters, you can use our Suppression list feature in the "Exclude contacts" section

2. Create custom segments based on specific data

3. Send messages exclusively to selected segments, or send messages excluding those segments

Since you've already had good experiences with our 24/7 live chat support, I encourage you to reach out to them for a personalized walkthrough of these features. They can show you exactly how to set up the filtering system that best matches your needs. 😊

You can either connect with our support team directly via Livechat or email them at gr-support@cs.getresponse.com.

We're here to help you make the most of your GetResponse experience!

Best,

Mariana

Jody v.

Owner

Small-Business (50 or fewer emp.)

8/5/2024

"Easy to use platform with a variety of features"

5/5

What do you like best about GetResponse?

I think the best feature GetResponse has is their customer support. Running email campaigns can be complicated, especially if you use all the different features like segmentation, webinars, and workflows. So it's great to have someone in the live chat feature there to help you. I've not had to wait more than a minute for a support agent to help me out and I've been using the platform for over 6 years. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

Billing is a bit confusing. There are many plans and multiple levels in each plan depending on how many contacts you have. If you go over your contracted amount of contacts, there is no warning email or notification, they just charge you extra making it hard to budget your business expenses. You need to keep a close eye on your subscribers to make sure you upgrade in time to a higher plan to accommodate them all. Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

Hi Jody,

Thank you for your thoughtful review! We’re thrilled to hear that our customer support has been a great help to you over the past six years. We understand your concerns about the billing issue, and we’re continuously working on making that experience more transparent and user-friendly.

Your feedback is invaluable, and we appreciate your continued trust in us. 😊

Best,

Mariana

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/26/2025

"GetResponse tech staff was both knowledgeable and helpful without the fluff"

4/5

What do you like best about GetResponse?

The menus looked intuitive and the chat staff was very helpful. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

Not sure yet as I've only just scratched the surface of using it. Review collected by and hosted on G2.com.

Response from Justyna Sidor of GetResponse

Thank you so much for sharing your experience!

We're thrilled to hear that you found our tech staff knowledgeable and helpful — we take pride in offering support that’s direct, efficient, and genuinely useful, without the unnecessary fluff.

It’s also wonderful to know that our intuitive menus and chat support made a positive first impression. We aim to make every step, from setting up your account to growing your mailing list, as smooth as possible.

Since you’re just getting started, we’re excited for you to explore everything GetResponse has to offer — from powerful automations to a wide range of integrations that will scale with your needs. If any questions come up as you dive deeper, our team is always here to help!

Thanks again for choosing GetResponse — we’re looking forward to being part of your success story!

Justyna

Maggie J.

Marketing Consultant

Small-Business (50 or fewer emp.)

11/15/2024

"Best and Easiest to Use Email Marketing tool"

5/5

What do you like best about GetResponse?

it is easy and intuitive to use, and anytime I get stuck there is always a great 24/7 customer support, which for me is invaluable, and the hardest to find these days. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

the jump in pricing between plans or offers. The content monetization or the webinar tool, is just not affordable for startups, and for most of my clients I refer them to it, so I always go to a different party for that option. Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

Thank you for sharing your feedback, Maggie! I completely understand your feedback about the pricing jumps between plans. We're constantly evaluating our pricing structure to better serve startups and smaller businesses. While I'm glad you're enjoying our email automation and newsletter features, we hear you on the pricing concerns and appreciate this honest feedback. It helps us improve! 😊 – Mariana

Richard F.

Webtalk Influencer & Ambassador

Small-Business (50 or fewer emp.)

11/27/2024

"Exceptional Customer Service For Over 7 Years"

5/5

What do you like best about GetResponse?

Over the past 7 years I have been extremely pleased with the customer service provided by GetResponse. Their team is always prompt, courteous and professional when attending to my inquiries or requests for additional information. The step-by-step setup for auto-responders and ease of creating newsletters is 5 Stars across the board! Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

Every company has a learning curve when it comes to the new A.I. technology. GetResponse continues to improve. Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

Thank you so much for your feedback and for being a such a loyal customer, Richard! 💙 – Mariana