GetResponse MAX Reviews & Product Details

Easy to create EDMs and keep track analytics. Excellent support team. Review collected by and hosted on G2.com.

Allowed duplicate contacts end up we may cross the over usage of the subscription Review collected by and hosted on G2.com.

The Ease of Use is a standout; it has an intuitive, self-explanatory interface that allows even new users to easily create and send effective newsletters. For our setup, the Ease of Implementation and Frequency of Use are important, as we act as an agency for our cooperative clients, each with its own sub-account under our Master Account. This structure is ideal, giving each team the independence to manage their newsletters while letting us oversee and assist as needed. The contact management and segmentation tools are another high point—they make organizing, updating, and fine-tuning lists simple. The Customer Support team is also highly responsive, which has been valuable as we continue to integrate GetResponse MAX’s Number of Features into our operations. Review collected by and hosted on G2.com.

It would be beneficial to have a cross-account template-sharing function, allowing us to apply the same templates across multiple accounts and improve our workflow. Additionally, support for WhatsApp advertising would be an ideal feature to expand our Ease of Integration and multi-channel outreach options. Review collected by and hosted on G2.com.

We like the versatility, the wide range of possibilities and tools of the platform, plus the customer service is fast, friendly, and very effective.

We have developed mailing campaigns for our auditors with an excellent receipt rate. Review collected by and hosted on G2.com.

We use the tool for mailing, so far there is nothing we don't like. Review collected by and hosted on G2.com.

Our company has been using GetResponse MAX for almost 5 years now both by the marketing team for customer newsletters and by the PR team for press releases. Although the latter might not be the intended use-case, it has served us well for both. The drag-and-drop editor and list management are easy to get into even for colleagues who haven't worked with GetResponse before and don't know HTML to code their own emails, while the list management and automated mailings in particular allow for some powerful features like sending specific emails to specific customers based on any relevant critera. You have to dig a bit deeper to fully grasp those more advanced features as they are not always as intuitive as the more surface-level features, but once you get the hang of it, I've yet to find a workflow I couldn't realise.

In those 5 years, we had only one major problem where our emails weren't delivered to a larger number of recipients, but their support team was quick to respond and fix this issue, so I won't hold that against them.

Note that the MAX platform includes many more features like embeddable chats, automated SMS replies, Webinars, and more. We haven't used those either because they don't make sense for our business or we simpy didn't have the chance to try them yet, which is why I can comment only on the core features around mailings. Those, as outlined above, work great however, and I can highly recommend GetResponse for them. Review collected by and hosted on G2.com.

Honestly, besides the aforementioned deliverability problem that was quickly resolved, I've only ever found small nitpicks here and there. Things like for example not being able to set a default color for newly inserted buttons in the drag-and-drop editor, or some features being buried maybe one submenu too deep, making them not obvious and requiring a look into the documentation (which is fine, but could sometimes be a bit more in-depth), or moving to a different place after a redesign of the backend. None of that is a dealbreaker, though, and even here I've found our account managers to be quite responsive to feedback. The biggest letdown are probably A/B tests which wolrk fine, but are limited in their reportings and in their setup. Review collected by and hosted on G2.com.

We use it primarily for email marketing - our newsletter communication, and so far it's been super intuitive and straightforward. Allows us to design and adjust our designs as we go which is helpful based on how frequently we use the software. Various gif options to include, loads well and the preview option helps you see how the messages look in dark/light modes, on mobiles. I personally love the 'perfect timing' option which allows you to send the message at the most convenient time based on their past behaviour and their timezone. Customer support is always helpful and fast, which is a huge plus! Review collected by and hosted on G2.com.

I would love to see more in-depth and customizable options for reporting whether for growth or email data, and for it to look a bit prettier. Review collected by and hosted on G2.com.

As I celebrate my five-year journey with GetResponse MAX, I can't help but marvel at the transformative impact it has had on my marketing endeavors. This platform isn't just a tool – it's been a steadfast companion, empowering me to achieve unparalleled success in the ever-evolving landscape of digital marketing.

From day one, GetResponse MAX impressed me with its robust suite of features, intuitive interface, and unwavering reliability. Whether crafting intricate automation workflows, designing captivating email campaigns, or analyzing detailed performance metrics, GetResponse MAX has consistently exceeded my expectations. Review collected by and hosted on G2.com.

One small thing I would improve is to give us the ability to send Push Notifications easily through the app or mobile interface. Review collected by and hosted on G2.com.

I have been using getresponse for more than 6 years now and subsequently switched to getresponse MAX, I have always been happy with these products. Very simple to use and with excellent support that helps you in times of need. I would definitely recommend it to other companies Review collected by and hosted on G2.com.

I can't talk about the integration because I haven't dealt with it directly but I haven't found any flaws Review collected by and hosted on G2.com.

I've been using GetResponse MAX for nearly 2 years, and it really helped our company increase the performance of mailing campaigns. 

This tool is very user-friendly and has many helpful features, which makes the creation process really easy. Implementation and integration with other tools are simple, and what's crucial is that they work.

I have had very good experience with their customer support, both through chat in the service and through email. Review collected by and hosted on G2.com.

One thing I would improve is the whole flow of sending test messages and add a field with recently used email addresses. Review collected by and hosted on G2.com.

I really like support that they provide. Chat support work fast and precise and if somtheing is not in their range email support complements them perfectly.

The interface is simple and intuitive, it is easy to create mailing creations, add graphics and replace links.

It took us some time to connect via API, but we did it in one go. All reported problems are taken care of.

We use the platform to send web pushes, newsletters and sales mailings every day. Our cooperation runs smoothly. Review collected by and hosted on G2.com.

Recently, we have had trouble finding statistics on the opening rates of our messages on various devices, perhaps this is a temporary problem. Review collected by and hosted on G2.com.

Here are some points that I like the most about the Get Response platform:

Excellent Email Marketing

Marketing Automation

Top Notch Customer Support Review collected by and hosted on G2.com.

Automation Interface Lacks Friendliness: A bit of a learning curve for complex automation.

Basic Website Builder: Not ideal for complex websites, but sufficient for simple landing pages. Review collected by and hosted on G2.com.