# Get Connected by Galaxy Digital Reviews **Vendor:** Galaxy Digital **Category:** [Volunteer Management Software](https://www.g2.com/categories/volunteer-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 161 ## About Get Connected by Galaxy Digital Get Connected by Galaxy Digital is made for organizations that want to maximize how they manage events, engage volunteers, and cultivate impact in their communities. For over ten years, Get Connected volunteer management software has helped thousands of organizations, including the United Way, Habitat for Humanity, and the Humane Society, log over 8 million volunteer hours and generate nearly $200 million in community impact. Learn more about their commitment to local nonprofits and how they can help strengthen your volunteer program by getting a short, free demo of Get Connected. ## Get Connected by Galaxy Digital Pros & Cons **What users dislike:** - Users find the **design clunky** , leading to confusion and significantly extended time for completing forms. (1 reviews) - Users find Get Connected's interface **not intuitive** , describing it as clunky and confusing, causing frustration and delays. (1 reviews) - Users report **significant user interface issues** with Get Connected, finding it clunky, confusing, and time-consuming. (1 reviews) ## Get Connected by Galaxy Digital Reviews ### 1. Awful User Experience - Bad Look for Non-Profit Trying to Support Volunteers **Rating:** 0.5/5.0 stars **Reviewed by:** Chip K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2026 **What do you like best about Get Connected by Galaxy Digital?** I like that a non-profit I wanted to volunteer with had an online sign up process, provided by Get Connected. **What do you dislike about Get Connected by Galaxy Digital?** The user experience of Get Connected forms was some of the worst I've experienced on the internet. It was clunky, confusing, hard to use, unclear, and took me 10x longer than filling out an online form should. **What problems is Get Connected by Galaxy Digital solving and how is that benefiting you?** I am a volunteer of a non-profit. Get Connected provides the software that the non-profit uses for volunteer management. As an end-user, I'm disappointed with how bad the Get Connected UI and experience is - it adds so much unnecessary difficulty. ### 2. Great for organizations with a very robust volunteer program **Rating:** 3.5/5.0 stars **Reviewed by:** Carley K. | Donor Relations & Volunteer Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Get Connected by Galaxy Digital?** Pretty user friendly for both the admin and volunteer user. I like the automated communication tools such as reminders, etc. You can create a wide variety of volunteer opportunities, including one-time, ongoing, recurring, etc. **What do you dislike about Get Connected by Galaxy Digital?** Navigation sometimes requires a lot of clicks, especially on the user-end, which can be difficult for less tech-savvy volunteers. The price was steep as an organization that does not have a ton of regular volunteer opportunities, it was hard to justify the cost. **What problems is Get Connected by Galaxy Digital solving and how is that benefiting you?** Ability to post volunteer opportunities and have volunteers sign up and manage their own shifts. Sends automated reminders which is helpful. ### 3. Galaxy Digital is user friendly and a great volunteer management portal! **Rating:** 4.5/5.0 stars **Reviewed by:** Maximillian J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Get Connected by Galaxy Digital?** What I like best about Get Connected by Galaxy Digital is how user friendly it is from both the perspectives of the general volunteer user as well as my perspective as a manger on the backend. I am never lost or confused on how to create opportunities, new users, etc. and for anything I do not understand, the Galaxy Digital is always responsive and helpful. **What do you dislike about Get Connected by Galaxy Digital?** The one thing I would like to better understand with this management portal is how to facilitate specific exports. I know there is a tab somewhere on the site where you can analyze data, but the one time I used it, I was overwhelmed by the amount of reports to be created and did not know if I was creating the desired report. **What problems is Get Connected by Galaxy Digital solving and how is that benefiting you?** Get Conected by Galaxy Digital is providing an immense database to track our volunteers throughtout Southern Nevada and the organizations engaging with our team and opportunities. ### 4. Great platform and customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Kiersten A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Get Connected by Galaxy Digital?** 99% of what a volunteer management professional needs to effectively run a volunteer program in the 21st century can be hosted by Get Connected by Galaxy Digital. Staff are helpful, clear, and requests are answered promptly. They are open to feedback and willing to incorporate other ideas as it works with their programming. **What do you dislike about Get Connected by Galaxy Digital?** It'd be great if there were trainings available for volunteers, as there are for program managers and Site Administrators. Also, pre-made SOPs based off the LMS training would be great. The ability to customize additional documents to be uploaded by Admin and accessible by Volunteers (e.g., beyond the singular Waiver option) would be a game changer. If the site could accommodate non-English speakers and those with visual or light-sensitivity issues, that's increase accessibility and inclusivity. **What problems is Get Connected by Galaxy Digital solving and how is that benefiting you?** Digitizing our volunteer management practices creates easier reporting and user data storage. Getting our organization to streamline how we recruit, onboard, and engage volunteers is an elevated best practice. **Official Response from Annelise Ferry:** > Hi Kiersten, Thank you so much for this thoughtful review. We are so glad that Get Connected is effective in helping you run your volunteer program! We look forward to seeing the long-term benefits the software has on your volunteer programming! Best, Annelise ### 5. Great customer support at professional development **Rating:** 4.5/5.0 stars **Reviewed by:** Jake M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Get Connected by Galaxy Digital?** The site is great for tracking data and contact information for large volunteer database. I've been using it for a few months now and the customer support team has made it a great experience! Always quick with a response and persistent with making sure my question is answered completely. **What do you dislike about Get Connected by Galaxy Digital?** There are more features than I need, and the process can become cumbersome. I'm sure navigating the bells and whistles would make me it clearer, but just what our organization does/doesn't use. **What problems is Get Connected by Galaxy Digital solving and how is that benefiting you?** The system tracks our volunteer hours, contact info and streamlines the work waivers for events. ### 6. Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Ashton C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Get Connected by Galaxy Digital?** Get Connected platforms are very user friendly on the volunteer side of things, and adjusting volunteers to the platform (even those who are not tech savvy) has been relatively easy! I also love the wide range of automatic notifications that you can edit to your liking. **What do you dislike about Get Connected by Galaxy Digital?** I dislike that there are not notifications for new applications. However, if you check them regularly, it's not a problem. It is also difficult for volunteers to clock in using the kiosk if they are not signed up for an Opportunity. I would like to be able to have general volunteers be able to clock in, not associated with any particular opportunity. **What problems is Get Connected by Galaxy Digital solving and how is that benefiting you?** We previously had a problem with volunteers not tracking their hours because it was difficult with our last volunteer management platform. It seems to be easier for them on Get Connected, and we are now seeing a lot more volunteers tracking their hours regularly! **Official Response from Annelise Ferry:** > Hi Ashton, Thanks so much for leaving this review. We're so excited that Get Connected has encouraged your volunteers record their hours more regularly! Keep your eyes open for upcoming training for Get Connected Site Managers to help you make the most of your system. Take care! ### 7. Great product with above and beyond customer service and ongoing training. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Volunteer coordinator/trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Get Connected by Galaxy Digital?** The onboarding process was simple and very easy to complete. The video training was extremely helpful and was a clear process from start to finish. followed up by stellar customer service. What I really love is the versatility on the program, you can be creative in how you set things up and how you track your data and volunteer database. **What do you dislike about Get Connected by Galaxy Digital?** I can honestly say I have not experienced any downside, however I have learned that speaking with software engineers you need to communicate a little different when asking technical questions. Just give more details and examples to describe challenges. Maybe how the home page is setup, couild be more customized layout. **What problems is Get Connected by Galaxy Digital solving and how is that benefiting you?** We needed a new volunteer management system and it checked all the boxes for us. We wanted more social media integration and connection with our volunteers. The email reminders and thank you emails, the text option and the app are all great tools we use. **Official Response from Annelise Ferry:** > Hi Jason, We really appreciate you taking the time to leave us a review on your Get Connected volunteer management platform. We’re thrilled to hear that onboarding was a breeze and that you’re benefiting from all of the built-in communication features. We hope to see you soon at one of our Get Connected events for volunteer leaders. Take care! Annelise ### 8. Overall very worthwhile **Rating:** 4.0/5.0 stars **Reviewed by:** Iesha S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2023 **What do you like best about Get Connected by Galaxy Digital?** It does help immensely with hours tracking, we participate in the president's award, so this has saved me many painful hours of tracking hours. Also being able to adjust the opportunity to include the teacher's name and classroom assignment is amazing. Before I would do this manually but now I can update the opportunity and the volunteers can check before there assigned shift. I am still new and still learning how to make use of this program to the best of it's abilities. However, there are many small items that truly help me manage and coordinate my volunteers. **What do you dislike about Get Connected by Galaxy Digital?** It doesn't work well with the Multi-Day Setting. I think overall there could be some more capabilities for scheduling. For exp: We host summer camps, they can volunteer 1/2 day or full day (5 day commitment Mon-Fri) At 6 different locations, a total of 37 classrooms Each class has a 1 full-day spot and a 2 half-day spot At just one location we had to have 198 Multi-Date opportunities, very hard to manage. Its doable but I hope we can make improvements in the future for Multi-Date functions. Also so they show up in the Calendar. I would like an easy roster view for the teacher to be able to see who their volunteers are, you can find it but for teachers, I feel it's not easy to pull up. Especially with so many opportunities to navigate through. **What problems is Get Connected by Galaxy Digital solving and how is that benefiting you?** The biggest help currently is hours tracking The biggest headache scheduling the opportunities in a way that works for my company. We mainly use Multi-date, which is not very good on galaxy digital. ### 9. Skilled IT person finds software challenging at best... **Rating:** 0.0/5.0 stars **Reviewed by:** Maggie V. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Get Connected by Galaxy Digital?** The sales people certainly know how to promote their software. The presentation of the program is great and appears that it will meet your volunteer management needs. **What do you dislike about Get Connected by Galaxy Digital?** When you have a skilled IT person who can't work with your software, there's a problem. This is the second time we have tried to utilize Galaxy Digital. While the presentation of the program is great, it is difficult to customize the reports you need to produce the data necessary to help manage your volunteers. There are also areas of the site that do not function correctly, or you need to get through multiple screens before you can achieve a simple task, such as entering hours for a volunteer. To communicate, there is only an outbound model, so if you have an issue - the Galaxy Digital team can call you, yet you can't call them. This makes it impossible to address a problem in real time; you must wait for an email back. Also, when trying to provide feedback on various areas of the software, emails weren't received by the Galaxy team even though we corresponded with the address they provided. The program should make managing and communicating with volunteers easier, yet it is tedious to navigate and communicate...unless you "pay-to-play"; to have questions answered by other Galaxy Digital users, there are fees to join webinars such as their Open Zoom sessions. Good customer service shouldn't come at an additional price. **What problems is Get Connected by Galaxy Digital solving and how is that benefiting you?** We had hoped it would solve our volunteer management needs; streamlining volunteer hour entries, communicating with them, etc. This was our goal when trying out the platform twice. ### 10. Love the concept but the service is not great **Rating:** 2.0/5.0 stars **Reviewed by:** Andrew R. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Get Connected by Galaxy Digital?** It is giving our community the tool to come together and really help unite the community in new ways.The key feature for us was teh ability to have manay agencies on the sit and managing their own needs. **What do you dislike about Get Connected by Galaxy Digital?** Always trying to make improvements but it is slow and the service when I have questions or problems is slow and not real reliable, I often go with my questions/problems unsolved more often than them actually get solved. **What problems is Get Connected by Galaxy Digital solving and how is that benefiting you?** We are able to reach the community in a whole new way. Businesses and organizations are now working together for the benefit of the community ## Get Connected by Galaxy Digital Discussions - [Mobile friendly?](https://www.g2.com/discussions/mobile-friendly-19dcedd3-c4a5-4eaa-93fd-aba602a119cc) - 1 comment, 2 upvotes - [View Get Connected by Galaxy Digital pricing details and edition comparison](https://www.g2.com/products/get-connected-by-galaxy-digital/reviews/get-connected-by-galaxy-digital-review-2726520?section=pricing&secure%5Bexpires_at%5D=2026-05-23+00%3A42%3A58+-0500&secure%5Bsession_id%5D=b9919159-c54e-45ea-a07b-53de55f84164&secure%5Btoken%5D=bdab2ab6ba663750b6c2869939bbfd08c9a54848d100e56fa073fdb5185377bc&format=llm_user) ## Get Connected by Galaxy Digital Features **Basics** - Reporting - Interoperability - Performance **Volunteer Management** - Opportunity Listings - Volunteer Tracking - Volunteer Scheduling - Volunteer Profiles - Document Management **Content** - File Sharing **Engagement & Communication Tools** - Gamification - Mass Messaging - Donation Pages - Mobile Application **Data** - Dashboard - Alerts and Notifications **Administration** - CRM Integration - Dashboards & Analytics **Additional Functionality** - Dashboard - Cloud - Mobility ## Top Get Connected by Galaxy Digital Alternatives - [Volunteer Impact by Better Impact](https://www.g2.com/products/volunteer-impact-by-better-impact/reviews) - 4.7/5.0 (138 reviews) - [SignUpGenius](https://www.g2.com/products/signupgenius/reviews) - 4.4/5.0 (135 reviews) - [CERVIS](https://www.g2.com/products/cervis/reviews) - 4.2/5.0 (23 reviews)