Volunteer Impact by Better Impact Reviews & Product Details

Volunteer Impact: Volunteer Management Software for Nonprofits & Organizations Better Impact provides cloud-based volunteer management software trusted by thousands of nonprofits, hospitals, schools, and government agencies across North America, Europe, Australia, and New Zealand since 2000. What is Volunteer Impact? Volunteer Impact is an all-in-one volunteer management platform that helps organizations recruit, schedule, track, and engage volunteers while streamlining program administration and reporting. Purpose-built for volunteer coordinators and volunteer services teams, our software replaces spreadsheets and disconnected systems with a centralized solution for volunteer program management. Core Capabilities Volunteer Recruitment & Onboarding: Customizable online applications, automated screening workflows, digital waiver management, and background check integration Scheduling & Coordination: Self-service volunteer scheduling, shift management, automated reminders via email and text Volunteer Training: Built-in eLearning modules, training tracking, certification management Communication Tools: Mass email and SMS messaging, volunteer portal and mobile app Reporting & Analytics: Hours tracking, impact reporting, outcome measurement, exportable data for grants and compliance Volunteer Engagement: Self-service portal, mobile app, personalized volunteer profiles Why Organizations Choose Volunteer Impact ✓ Nonprofit-Focused Pricing: Affordable plans designed for nonprofit budgets ✓ ISO 27001 Certified: Enterprise-grade data security and confidentiality ✓ Free Unlimited Support: Live chat, phone, and email support included; 24/7 access to training videos and help articles ✓ Quick Implementation: 30-day free trial with setup assistance; most organizations launch within weeks ✓ Regular Updates: Continuous improvements based on sector feedback and evolving needs ✓ Proven Track Record: 24+ years serving volunteer programs of all sizes Ideal For: Nonprofits, hospitals, hospices, museums, faith-based organizations, schools, municipalities, corporate volunteer programs, and any organization managing volunteers.

Seller

Better Impact

Discussions

Volunteer Impact by Better Impact Community

Languages Supported

English, French, Portuguese, Spanish

Solution Type

Best-of-Breed

Overview by

Tony Goodrow (Provider of Volunteer Management and Donor Software)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Volunteer Impact by Better Impact Integrations

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Verified by Volunteer Impact by Better Impact

Volunteer Impact by Better Impact Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Volunteer Impact by Better Impact, and what problem is it built to solve?

Volunteer Impact by Better Impact is volunteer-management software for nonprofit organizations. It addresses the work of tracking volunteer hours, managing applications, and communicating between organizations and volunteers, with the aim of streamlining organizational processes and supporting volunteer engagement and retention.

What languages does Volunteer Impact by Better Impact support?

Volunteer Impact by Better Impact supports 4 languages: English, French, Portuguese, and Spanish.

What company sizes and industries is Volunteer Impact by Better Impact the best fit for?

Volunteer Impact by Better Impact is used across small, mid-sized, and enterprise organizations, with nonprofit and healthcare settings especially well represented. The strongest firmographic clusters include:

Organization size: Small businesses with 50 or fewer employees and mid-market organizations with 51–1,000 employees
Industry: Non-profit organization management and hospital and health care
Other represented settings: Government administration, museums and institutions, and civic and social organizations

How long does it take to implement Volunteer Impact by Better Impact across a team?

Implementation most often takes between one and three months, though some teams go live in under a month. Reported timelines cluster as follows:

Time to go live	Relative frequency
1–3 months	Most common
Under 1 month	Also common
3–6 months	Less common
6–12 months or over 12 months	Occasional

What customer support options does Volunteer Impact by Better Impact provide, and how do users find the overall support experience?

Support is available through chat, email/help desk, and phone, with 24/7 live-rep support. The support experience is described as responsive, knowledgeable, and helpful, particularly when teams need guidance during setup or help working through a question.

What is the experience like for teams switching to Volunteer Impact by Better Impact from another tool?

Switching to Volunteer Impact by Better Impact is often driven by the need for more volunteer-focused functionality, easier administration, and better reporting than teams had with their previous systems. Teams have moved from tools such as Volgistics, VolunteerLocal, and SignUp.com, as well as spreadsheets and older databases, to centralize records and make scheduling, communication, and reporting easier. Transitions can be smooth with support, though configuring the system and learning its many features can take time.

What features or capabilities could make Volunteer Impact by Better Impact even more useful?

The most useful improvements would make routine work more flexible and reduce extra steps. Users would benefit from:

More workflow automation, including recurring messages, reminders, and follow-up steps tied to volunteer milestones
More flexible scheduling, such as calendar-based availability and recurring shift patterns
Expanded reporting options and easier sharing of saved reports across administrators
A clearer, more streamlined interface that makes common tasks easier to find

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Brooklyn L.

Administrative Assistant

Small-Business (50 or fewer emp.)

10/9/2026

"Better Impact Makes Volunteer Communication Easy—Scheduled Emails Are a Win"

5/5

What do you like best about Volunteer Impact by Better Impact?

What I like most about Better Impact is the different communication capabilities to reach out to our volunteers! Very happy with the newest addition to Better Impact, the scheduled emails! Use them all the time! Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

One downside to Better Impact is not sharing automatically to another admin within your organization a saved report. Instead we have to create it again on their admin account. Review collected by and hosted on G2.com.

What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?

It has solved our biggest problem which was volunteer burnout. Before Better Impact, it was the same volunteers volunteering for everything. No individuals knew how to join or help, so the volunteer system helped our organization bring in new and wonderful people to help our community! Review collected by and hosted on G2.com.

Francesca C.

Manager of Volunteer Services

Small-Business (50 or fewer emp.)

2/12/2026

"Intuitive, Customisable Volunteer Tracking with Excellent Support"

5/5

What do you like best about Volunteer Impact by Better Impact?

What I like most about Volunteer Impact by Better Impact is how easy it is to use while still being fully customisable. The platform is intuitive, and whenever we’ve had questions, there’s always been someone available to help, which makes a huge difference. I especially value the ability to accurately record volunteer hours and generate reports—this will be invaluable for evidencing impact and recognising volunteers for the time and support they give. I’m hopeful that this level of recognition will also help improve volunteer retention over time. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

What could be useful would be to allow volunteers to upload their availability to a calender, which would then allow me to allocate shifts to them. We offer appointments, ad hoc and when volunteers are available - therefore by having this feature it would allow us to streamline this process. Review collected by and hosted on G2.com.

What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?

My role is funded and therefore I have key aspects of the volunteer programme I need to report on, Better Impact will allow me to do this quickly and effectively. I am also hoping to improve on volunteer training, onboarding and retention which Better Impact will also allow me to do. Review collected by and hosted on G2.com.

Chris E.

Director of Administration and Technology

Mid-Market (51-1000 emp.)

12/16/2025

"Effortless Volunteer Management with Powerful Scheduling and Communication"

5/5

What do you like best about Volunteer Impact by Better Impact?

What we like best about Volunteer Impact by Better Impact is how it makes managing volunteers simple and efficient. At the Boys & Girls Club, we rely on a diverse group of volunteers to support programs and events, and Volunteer Impact helps us keep everything organized in one place. The scheduling tools make it easy for volunteers to sign up for shifts, and the communication features ensure everyone stays informed. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

One challenge we’ve experienced with Volunteer Impact by Better Impact is that it can feel a little overwhelming for new volunteers at first. There are quite a few steps to set up a profile and navigate the system, which sometimes requires extra guidance from our team. Additionally, customizing certain features to fit our specific needs can take time. Review collected by and hosted on G2.com.

What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?

Volunteer Impact by Better Impact solves several key challenges for us. Before using it, managing volunteer schedules, tracking hours, and keeping communication organized was time-consuming and prone to errors. Now, everything is centralized—volunteers can easily sign up for shifts, update their availability, and receive reminders, which reduces no-shows and confusion. For our staff, the reporting tools make it simple to track volunteer contributions and generate accurate data for grants and recognition programs. Review collected by and hosted on G2.com.

Tammy S.

Volunteer Coordinator, Community Garden Coordinator

Mid-Market (51-1000 emp.)

3/23/2026

"Highly Customizable System That Fits Our Needs"

5/5

What do you like best about Volunteer Impact by Better Impact?

I really love how customizable the system is! Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

I wish I could schedule reoccurring emails, like for birthdays. Review collected by and hosted on G2.com.

What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?

It just streamlines our processes. It has saved us (me, especially) SO much time. I'm with a municipality and manage volunteers for police, library, senior center, arts center, and more. Better Impact allows each department to get what they need and keeps it all in one place. It makes it so easy to work with the contact people for the different departments and let them access everything they need to. Review collected by and hosted on G2.com.

Amira Z.

Volunteer/Foster Manager and Clinic Manager

Small-Business (50 or fewer emp.)

12/29/2025

"Seamless Transition and Outstanding Support with Volunteer Impact"

4.5/5

What do you like best about Volunteer Impact by Better Impact?

They have been extremely helpful during our transition from our current software. No matter what the issue is, they always find a way to demonstrate how to accomplish tasks quickly and efficiently. I can add eLearning modules that help with the training of volunteers, which has been a challenge for my organization. Everything has been a smooth transition, and we go live next week! I know this software will be better than the current one and all of our volunteers will find it easy to use and make a smooth transition. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

There has not been anything that I dislike about Volunteer Impact at the moment. Review collected by and hosted on G2.com.

Jennifer E.

Volunteer Experience Manager

Mid-Market (51-1000 emp.)

2/13/2026

"User-Friendly for Volunteers with Top-Notch Customer Service"

5/5

What do you like best about Volunteer Impact by Better Impact?

It's user-friendly for volunteers who appreciate phone apps. Customer service is top notch. They also have user groups to learn more about how others in your sector are utilizing Better Impact Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

While there are definitely lots of options for shifts and reports, I'd like to see both expanded a bit to be more robust. Review collected by and hosted on G2.com.

Response from Diana Pantchev of Volunteer Impact by Better...

edit

We're thrilled to hear that Volunteer Impact is making it easy for volunteers to sign up for shifts and log their hours. We appreciate your feedback about expanding options for shifts and reports, and we will take this into consideration for future updates.

Paige D.

HR Manager

Mid-Market (51-1000 emp.)

2/11/2026

"User-Friendly, Efficient Volunteer Management Tool"

5/5

What do you like best about Volunteer Impact by Better Impact?

I have found Volunteer Impact by Better Impact to be really user-friendly, which is great for our team as it allows us to involve multiple people with varying levels of tech ability. It has all the main points you would expect from a volunteer management software, making things straightforward. So far, the onboarding process has been pretty smooth, and communication with the team has been easy, which is making the transition go well. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

Nothing yet. :) Review collected by and hosted on G2.com.

Sara B.

Director of Volunteer Services

Mid-Market (51-1000 emp.)

1/19/2026

"Volunteer Impact Makes Volunteer Service Documentation Easy"

5/5

What do you like best about Volunteer Impact by Better Impact?

My favorite feature of Volunteer Impact is the ease of use for volunteers. They find it easy to navigate and effective for their volunteer service documentation. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

The app is clunky and there are many steps to get where you need to go. Lots of clicking. Review collected by and hosted on G2.com.

Verified User in Consulting

Small-Business (50 or fewer emp.)

5/28/2026

"Easy-to-Navigate Pages That Make Reporting Simple To Use"

4.5/5

What do you like best about Volunteer Impact by Better Impact?

It is easy to navigate around each page. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

Sometimes I have a problem finding the report I want. Review collected by and hosted on G2.com.

Cora V.

12/18/2025

"Robust Admin Features, Needs UI Improvement"

4.5/5

What do you like best about Volunteer Impact by Better Impact?

I appreciate the robust reporting on the admin side, which meets our needs effectively. I like how customizable the Volunteer Impact view is for volunteers. The eLearning Modules and Files features are great, and the user interface is easy to navigate. Being a small nonprofit, these tools allow us to track and evaluate data we need and streamline interaction with volunteers cost-effectively. Review collected by and hosted on G2.com.

What do you dislike about Volunteer Impact by Better Impact?

I think the Volunteer Impact volunteer view interface experience could be improved. Review collected by and hosted on G2.com.