CERVIS Reviews & Product Details

CERVIS Overview

What is CERVIS?

CERVIS is a customizable web based donor CRM software that helps recruit volunteers online, coordinate and manage volunteer opportunities, and communication effectively with volunteers.

CERVIS Details
Website
Discussions
CERVIS Community
Product Description

CERVIS is a customizable web based donor CRM software that helps recruit volunteers online, coordinate and manage volunteer opportunities, and communication effectively with volunteers.


Seller Details
Seller
CERVIS Technologies
Company Website
HQ Location
N/A
Twitter
@cervistech
79 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®

Overview Provided by:
Show More
Answer a few questions to help the CERVIS community
Have you used CERVIS before?
Yes

CERVIS Reviews

Write a Review
Filter reviews
LinkedIn®
Connections
Popular Mentions
Showing 11 CERVIS reviews
Popular Mentions
Showing 11 reviews
Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
All Industries
Region
Already have CERVIS?
Write a Review
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

the flexibility, imbed in our webpage... Review collected by and hosted on G2.com.

What do you dislike?

GUI a tad difficult to follow at first... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ability to communicate clearer to volunteers with email AND text. Able to thank them after. In this Covid time, we make changes and I thought it was easy to put in maps and other important information into the confirmation email. We received great responses from volunteers. EASY and reliable interface with Salesforce. Review collected by and hosted on G2.com.

Show More
Show Less
AN
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Amazing customer service, flat pricing. They are always so quick with help tickets and we have had some custom features added to our software for minimal fees. I love that I can have as many leadership members as I need (staff that manage their volunteers) and block off the rest of the agency / the configuration ability from them. Really great comprehensive software. Any updated features are pushed to all users with updates, and pricing doesn't ever go up. Review collected by and hosted on G2.com.

What do you dislike?

Some features lacking, and some staff complaints about ease of use. I find it very user friendly after training. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Comprehensive Volunteer management for our nonprofit with over 2,500 volunteers/year serving 50k+ hours. Review collected by and hosted on G2.com.

Show More
Show Less
AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It’s basic. It doesn’t have a whole lot of flash so that gets the job done. Review collected by and hosted on G2.com.

What do you dislike?

Probably the same thing. It’s basic and gets it done but it’s too basic. Not as good as icontacts or something like that. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you just need a contact list and easy send outs, look for something that can do more. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It’s super easy to send out messages to your database and have people check in. Makes for sign ups taking less time. Review collected by and hosted on G2.com.

Show More
Show Less
School Outreach Coordinator
Non-Profit Organization Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ability to sort and pull stats from data Review collected by and hosted on G2.com.

What do you dislike?

Far too long of a registration process. We lose a lot of volunteers or get negative feedback about the registration process Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Finding who our volunteers are and the demographics Review collected by and hosted on G2.com.

Show More
Show Less
Corporate and Community Relations Manager
Non-Profit Organization Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The staff of CERVIS Technologies' Customer Service team has always been incredible to us. From the time we started shopping for a new Volunteer Management Software System through implementing the new system they have always been right by our side willing and able to coach us along. Review collected by and hosted on G2.com.

What do you dislike?

We are slightly limited on how much we can customize the graphics. But, we created landing pages with links to skirt around that issue. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to schedule volunteers online which allows busy students and/or families the ability to get access to our schedule 24/7. We have also automated the check in process which has sped up our check in process and improved the accuracy of our tracking systems tremendously. Review collected by and hosted on G2.com.

Show More
Show Less
AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like how easy it is to import/export data, and that my volunteers can sign themselves up for most activities. Review collected by and hosted on G2.com.

What do you dislike?

It isn't easy for volunteers to sign up groups of people. It either needs to be done on the back-end by me, or they need to individually register every volunteer. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be prepared to deal with volunteers who do not want to change from a paper log to online. It is difficult with older volunteers who are not adept in software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

CERVIS is making it much easier for us to manage our volunteers. As a non-profit, we have limited resources, and CERVIS is a cost-effective way to help cut down on tracking volunteer hours and signing people up for events. Review collected by and hosted on G2.com.

Show More
Show Less
Manager, Volunteer Experience & Senior Services
Non-Profit Organization Management
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

CERVIS is a great all-in-one program allowing volunteer managers the ability to monitor and track volunteers in one program. It also allows you to email and attach documents. The customer service support team is one of the best I have ever worked with. They are prompt, patient and very detailed. Review collected by and hosted on G2.com.

What do you dislike?

Our program runs a bit different than most and because of this, I needed to create our program backwards, which was challenging but doable. Their support team was amazing in helping me to make this work for our program. I can only assume they would help others to adapt to make it work for you. Once it is was done, it has been seamless.

I wish we could attach all of our documents without running out of space. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be patient when first installing for your group. The support team is amazing and truly helped me to configure to our needs. The sales team is about getting their foot in the door, but the program itself and support team will keep you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

They solved our ability to assign volunteers to multiple locations and divisions across our business network. Their email templates saved us a lot of retyping same information over and over. The ease of reporting hours has helped our different locations report hours quicker and faster and eliminate the need for paper reporting. The ease of moving volunteers around and ease of assigning. So many benefits realized to list them all. Review collected by and hosted on G2.com.

Show More
Show Less
Living Collections Manager
Museums and Institutions
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that the system handles multiple projects per volunteer. Review collected by and hosted on G2.com.

What do you dislike?

The actions that are associated with each volunteer could be grouped/buttoned at the top, not repeated on every record. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is easy to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The time tracking on volunteer projects allows us to calculate how many staff hours were saved, and associated cost savings. With such a large volunteer force, this is substantial.

The system also allows us to easily communicate with volunteers from specific projects, and makes the time tracking process much quicker and the data much more accessible. Review collected by and hosted on G2.com.

Show More
Show Less
AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is easy to communicate with volunteers through CERVIS and helps us keep accurate, clean data on our volunteer program. The ability to upload a picture to each volunteer profile really helps with larger programs like ours (2,000+ volunteers). The events feature makes it easy to set up large scale events with several shifts. The email feature makes it easy to contact volunteers by groups. I have used other database management systems in the past and this one is by far the best. It is very intuitive and easy to use. The customer service function is exceptional. Never had to wait more than a few hours to get a question resolved. Review collected by and hosted on G2.com.

What do you dislike?

There is no save option when you are creating events with lots of shifts. We found a way around it, but not without learning the hard way. That is the only thing I dislike about CERVIS. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

CERVIS is a great volunteer management tool. We would not be able to run our program without it. We currently manage over 2000 volunteers, and CERVIS helps make it easy. We can assign job shifts through the events feature, which helps us to record volunteer hours and makes it easy to contact participants in the event of a cancellation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping clean, accurate volunteer data. It helps us record hours and formulate reports with ease. Review collected by and hosted on G2.com.

Show More
Show Less
AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Cervis has great customer service and is an affordable tool in helping non-profit's manage a large volume of volunteers for events. For example, when I worked at Salvation Army, I solely managed around 600 volunteers during our busiest time, the holiday season. There were so many events from the Thanksgiving and Christmas holiday meal services at two shelters, the bell ringers at 40+ prime locations, the volunteer support needed with gift collection at malls and distribution at the warehouse during the Angel Tree program. All this coordination and management would not been a success without the help from Cervis. You can print volunteer sign-in sheets for the events, print volunteer schedules for the program directors, as well as event volunteer participation reports. Imagine trying to do all that work that includes training volunteers, taking volunteer registration over the phone and tracking their schedules using a spreadsheet. I highly recommend this product for non-profits. Review collected by and hosted on G2.com.

What do you dislike?

I honestly don't have any complaints about the product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Streamlining the volunteer management process and maximizing the time you can actually spend at events and building relationships with volunteers. Volunteers seem to enjoy the online service as well. Review collected by and hosted on G2.com.

Show More
Show Less
UN
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The advanced technology allows the food bank to be viewed as a progressing in the technology world and also streamlines the process of volunteer sign-in and retention. Review collected by and hosted on G2.com.

What do you dislike?

I do not have enough experience using the technology, however, I would imagine that those who are not tech-savvy or not as comfortable with touch screens may have more difficulties using CERVIS. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy set-up and implementation! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Streamlining the time and resources for volunteer sign-in. It also frees up time for the volunteer coordinator since they don't have to be physically present when volunteers arrive. Review collected by and hosted on G2.com.

Show More
Show Less