# CERVIS Reviews **Vendor:** CERVIS Technologies **Category:** [Volunteer Management Software](https://www.g2.com/categories/volunteer-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 23 ## About CERVIS At CERVIS, we understand the importance of a well-coordinated volunteer effort. That’s why we are passionate about providing volunteer management software that comes alongside your organization to help create an excellent experience. Our mobile-friendly software offers easy online scheduling, automatic text & email reminders, customized reporting, external CRM integrations, and unmatched training + support. Our goal is to allow you to focus on developing relationships and creating programs that achieve your mission and grow your impact. Our team would love the opportunity to meet with you, discuss your needs, and show you how CERVIS can support the work you’re doing. To learn more or request a demo, visit www.cervistech.com. ## CERVIS Pros & Cons **What users like:** - Users rave about the **outstanding customer support** from CERVIS, emphasizing quick response times and helpful assistance. (1 reviews) - Users highlight the **ease of use** of CERVIS, enjoying efficient training and intuitive integration for daily tasks. (1 reviews) - Users praise the **quick response time** of CERVIS's support, enhancing their overall experience and efficiency. (1 reviews) - Users love the **time-saving features** of CERVIS, dramatically reducing monthly tasks from two days to under thirty minutes. (1 reviews) - Users rave about the **fantastic training** provided by CERVIS, enabling quick and easy integration of data. (1 reviews) **What users dislike:** - Users find the **lack of group features** restrictive, complicating access to volunteer information for staff in CERVIS. (1 reviews) ## CERVIS Reviews ### 1. Amazing Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Judi B. | Volunteer Program Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2022 **What do you like best about CERVIS?** We have had CERVIS since 2000. They gave us 2 hours of personal one to one training when we first started. The training was fantastic! When we had to integrate our current data to CERVIS, is was very easy! I love how much time it saves me. I used to spend 2 days a month doing statistics (mostly volunteer hours) and now it takes me less than 30 minutes! I checked out the competitors and there was no comparison! It is easy to learn. The customer support is AWESOME, and I use it quite often. The Helpdesk generally gets back to me within an hour or so. I use CERVIS every day, several times a day. We have about 200 volunteers, except in the summer when we have a teen program that adds another 100 volunteers. I cannot imagine doing my job without CERVIS! **What do you dislike about CERVIS?** There is really nothing I dislike. But there is one thing I have trouble understanding: GROUPS. I would like it if my staff with CERVIS access could see the information about their volunteers who are in the SERVICE projects without having to put those people in groups. **What problems is CERVIS solving and how is that benefiting you?** There are so many I could not begin to list them. I can find out things like which volunteers don't want their pictures taken, which volunteers have not been entering their hours,what the volunteers are interested in, and so much more! It makes everything I do easier and efficient. ### 2. Took us out of the Stone Age into the Most Modern MOW around **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer R. | Director of Fund Development / Asst Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about CERVIS?** It's completely customizable, easy to set up, maintain and use, and allows volunteers to engage more deeply. It allows us to communicate with larger groups of people and enables new volunteers to sign up for opportunities independently. We searched for other platforms for years until we found Cervis. I would not use anything else. **What do you dislike about CERVIS?** The only thing I don't like about Cervis is that because we have lots of opportunities listed each day, I do a lot of scrolling to find what I need to view and access on the monthly view. I love the visual that it provides, but I would like to be able to view it by week instead of the entire month just because we have at least 35 opportunities to show each day. I really can't think of anything else that I don't like. Cervis is what you make it; the support does a great job of answering questions when we need help. **What problems is CERVIS solving and how is that benefiting you?** Before we had CERVIS, we organized our route coordination on huge calendars or on paper. This was a nightmare to maintain and very time consuming. When we started with CERVIS, we immediately had everything easy to organize online and all our staff could see what volunteers were scheduled (or what needs we had) at the same time. It also allowed me to schedule people remotely, and since I have volunteers or potential volunteers contact me at all hours of the day, this helped to be able to instantly see what needs we have and change it real time. CERVIS also helped us communicate with large groups of volunteers at a time, and although this is still a challenge with generational preferences, it is certainly easier now than it has ever been. Another huge benefit of CERVIS is that is has broadened our volunteer base quickly and with a younger generation who may be more seasonal or single serve volunteers. We are the only Meals On Wheels program in the upstate of South Carolina to offer the option of signing up to be a volunteer and signing up for a volunteering opportunity online. Just this year, for the first time in the history of our program, we are tracking volunteer hours. For many years, if we needed to give that information for grant writing purposes, we would simply estimate. With the more accurate tracking, we can see now that we were probably underestimating volunteer hours for all those years. CERVIS makes my job much easier, and as a volunteer coordinator of a meal program with over 700 active volunteers, that makes this program extremely important to our organization! **Official Response from Tracy Foster:** > Jennifer, thank you for your glowing review! We love hearing how CERVIS has helped you elevate your volunteer program and recruit new volunteers. We agree, offering online registration and the ability to quickly and accurately report volunteer hours are huge time-savers. Thank you for the amazing work that you are doing in your community! ### 3. Volunteer Management Made Mostly Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about CERVIS?** Quick and easy way to recruit volunteers for our organization. When we have last minute changes to the schedule for our needs it also helps us to communicate quickly and effectively with our volunteers! **What do you dislike about CERVIS?** I wish I could customize my dashboard more as our organization does not utilize a fraction of the features and it can appear too cluttered and visually chaotic. **What problems is CERVIS solving and how is that benefiting you?** It helps us recruit and maintain our volunteers. Whether it is a one time event or an ongoing scheduled activity that our organization needs help with. It also helps to coordinate volunteers at multiple sites agency wide. ### 4. Excellent volunteer management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2023 **What do you like best about CERVIS?** CERVIS is super easy to use for administrators and volunteers. Our volunteers have been very happy with this platform since we moved over to it in 2022. Support has been extremely responsive and helpful, especially when we were first onboarding with CERVIS. **What do you dislike about CERVIS?** Not much, but there are a couple bits of functionality that would work better for us if they were more customizable. There is a way to make suggestions for future development so we're hoping those changes will be addressed. **What problems is CERVIS solving and how is that benefiting you?** Great easy way for volunteers to sign up for opportunities and for us to manage events and schedules. This is much less laborious than our prior custom management tools. **Official Response from Tracy Foster:** > Thank you for taking the time to write a review! We're happy to hear that both your administrators and volunteers find CERVIS easy to use and that our Customer Support Team has taken good care of you. We always welcome customer feedback and we hope you'll submit your feature ideas to us at support@cervistech.com. ### 5. Great experience with this Volunteer Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie M. | Director of Community Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about CERVIS?** We were able to integrate with very little issues. In addition, the Support portion of CERVIS is quick to respond and is willing to review suggestions. We've had a few of our suggestions used by CERVIS. **What do you dislike about CERVIS?** It would be nice to add notes to Reservations, not just to the Groups. We have submitted a request and feel it will be handled in upcoming updates. **What problems is CERVIS solving and how is that benefiting you?** The ability to reach, track and report more efficiently. This is enabling us to have a faster response to our own needs. ### 6. CERVIS is one of the most intuitive and easy-to-use programs I have ever encountered. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about CERVIS?** It's so easy to use that both our elderly and teenaged volunteers can create an account and register with ease. **What do you dislike about CERVIS?** There are specific little things I don't like, but they seem to anticipate the problems and fix them quickly. **What problems is CERVIS solving and how is that benefiting you?** We don't have specific problems, but the ability to search for nearly everything makes it easier to narrow down the database to specific volunteers or opportunities. ### 7. CERVIS is a great software that works in a lot of different contexts. **Rating:** 4.0/5.0 stars **Reviewed by:** Courtney S. | Day Camps Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about CERVIS?** It's very simple to create event to be exactly what I needed from them. **What do you dislike about CERVIS?** The reports have been hard for me to use. I wasn't able to customize them for what I needed. **What problems is CERVIS solving and how is that benefiting you?** It helps me organize the events I have and communicate to volunteers what is available to them. **Official Response from Tracy Foster:** > Thank you for your review, Courtney! We appreciate your time and your honest feedback. Our Report Management Dashboard offers 14 robust reports that can all be customized with date ranges, various detail levels, and the ability to use customized queries. These options provide a lot of flexibility to ensure you are able to report on exactly what you need. If you still need further customization, we also have the ability to build Custom Reports that allow you to create a report that is specifically designed to meet your organization's needs. To request a Custom Report, please connect with us at support@cervistech.com and a Support Specialist will be happy to help. Check out our latest webinar on Reporting! It will walk you through all the reporting options in CERVIS, including how to create custom reports. We've included the link for you: https://youtu.be/dA43XKJY_hg ### 8. Excellent Service & Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2022 **What do you like best about CERVIS?** Hands down, the CERVIS team provides some of the best customer service that I have experienced professionally. They are always quick to respond to our questions, even during non-standard hours. They are also continually improving the product with monthly updates, and listen to customer feature requests. The software provides us with many levels of customization in our volunteer application and reports - this was a very important factor for our organization. The software is also very affordable and feature-rich compared to other solutions. **What do you dislike about CERVIS?** The structure of CERVIS is not inherently school-based, so we have had to be creative in setting up our processes compared to other solutions. But CERVIS is also significantly less costly than other solutions. **What problems is CERVIS solving and how is that benefiting you?** CERVIS helps us better manage our school volunteers using an online application, background check management, event set up, communication, reporting and more. They offer strong security, email delivery, and customization options at a lower cost compared to previously used solutions. ### 9. I've enjoyed using CERVIS and it has been a beneficial tool for our organization. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about CERVIS?** I like that it allows for many different opportunities as we are a diverse/broad organization that has a range of needs. **What do you dislike about CERVIS?** Sometimes there are barriers due to us having both individual and group opportunities for the same service project or time slot events. (i.e. background checks required for individuals but not for groups) **What problems is CERVIS solving and how is that benefiting you?** CERVIS allows us to have a strategic system for our volunteers to sign up ahead of time for events as well as allows us to easily track volunteers who are actively engaging or not engaging. ### 10. Brittany Bandstra - Habitat for Humanity **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany B. | Volunteer Coordinator at Habitat for Humanity of Greater Sioux Falls, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about CERVIS?** I enjoy how easy it is for me to use. I enjoy that it is also web based! I am glad it is not another app I have to download. **What do you dislike about CERVIS?** Pull reports by Address for each event.. **What problems is CERVIS solving and how is that benefiting you?** I like that CERVIS is always updating and finding new ways to help the users! ### 11. Easy to use for staff and volunteers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about CERVIS?** I like that it stays the same cost each year, which makes budgeting easy. It has a lot of features, and they are always improving and updating them. It allows the volunteers to be empowered to use the system too. **What do you dislike about CERVIS?** Some things aren't always intuitive or can't be fully customized, so we need to be creative in finding workarounds for them. **What problems is CERVIS solving and how is that benefiting you?** It allows us to easily track all of our volunteer data in one place, and easily pull information and reports for funders, leadership and others. ### 12. Constant Communication, Regular updates, Great Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about CERVIS?** They work with you to add in features or address glitches swiftly all to improve both user and admin experiences! **What do you dislike about CERVIS?** I wish we could incorporate our own Background process into the system. We have specific requirements that the current integrated service does not cover. **What problems is CERVIS solving and how is that benefiting you?** Notifications for document uploads are a huge time saver! ### 13. Nice and flexible during this wacky time **Rating:** 4.5/5.0 stars **Reviewed by:** Bart H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2020 **What do you like best about CERVIS?** the flexibility, imbed in our webpage... **What do you dislike about CERVIS?** GUI a tad difficult to follow at first... **What problems is CERVIS solving and how is that benefiting you?** ability to communicate clearer to volunteers with email AND text. Able to thank them after. In this Covid time, we make changes and I thought it was easy to put in maps and other important information into the confirmation email. We received great responses from volunteers. EASY and reliable interface with Salesforce. ### 14. Wonderful company, excellent pricing and comprehensive system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2017 **What do you like best about CERVIS?** Amazing customer service, flat pricing. They are always so quick with help tickets and we have had some custom features added to our software for minimal fees. I love that I can have as many leadership members as I need (staff that manage their volunteers) and block off the rest of the agency / the configuration ability from them. Really great comprehensive software. Any updated features are pushed to all users with updates, and pricing doesn't ever go up. **What do you dislike about CERVIS?** Some features lacking, and some staff complaints about ease of use. I find it very user friendly after training. **What problems is CERVIS solving and how is that benefiting you?** Comprehensive Volunteer management for our nonprofit with over 2,500 volunteers/year serving 50k+ hours. ### 15. Works well but antiquated **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about CERVIS?** It’s basic. It doesn’t have a whole lot of flash so that gets the job done. **What do you dislike about CERVIS?** Probably the same thing. It’s basic and gets it done but it’s too basic. Not as good as icontacts or something like that. **Recommendations to others considering CERVIS:** If you just need a contact list and easy send outs, look for something that can do more. **What problems is CERVIS solving and how is that benefiting you?** It’s super easy to send out messages to your database and have people check in. Makes for sign ups taking less time. ### 16. Cervis Review **Rating:** 0.0/5.0 stars **Reviewed by:** Joe Z. | School Outreach Coordinator, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2017 **What do you like best about CERVIS?** The ability to sort and pull stats from data **What do you dislike about CERVIS?** Far too long of a registration process. We lose a lot of volunteers or get negative feedback about the registration process **What problems is CERVIS solving and how is that benefiting you?** Finding who our volunteers are and the demographics ### 17. Excellent Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Jen O. | Corporate and Community Relations Manager, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2016 **What do you like best about CERVIS?** The staff of CERVIS Technologies' Customer Service team has always been incredible to us. From the time we started shopping for a new Volunteer Management Software System through implementing the new system they have always been right by our side willing and able to coach us along. **What do you dislike about CERVIS?** We are slightly limited on how much we can customize the graphics. But, we created landing pages with links to skirt around that issue. **What problems is CERVIS solving and how is that benefiting you?** We are able to schedule volunteers online which allows busy students and/or families the ability to get access to our schedule 24/7. We have also automated the check in process which has sped up our check in process and improved the accuracy of our tracking systems tremendously. ### 18. CERVIS - Volunteer Management System Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2016 **What do you like best about CERVIS?** I like how easy it is to import/export data, and that my volunteers can sign themselves up for most activities. **What do you dislike about CERVIS?** It isn't easy for volunteers to sign up groups of people. It either needs to be done on the back-end by me, or they need to individually register every volunteer. **Recommendations to others considering CERVIS:** Be prepared to deal with volunteers who do not want to change from a paper log to online. It is difficult with older volunteers who are not adept in software. **What problems is CERVIS solving and how is that benefiting you?** CERVIS is making it much easier for us to manage our volunteers. As a non-profit, we have limited resources, and CERVIS is a cost-effective way to help cut down on tracking volunteer hours and signing people up for events. ### 19. Great Program for Volunteer Management **Rating:** 5.0/5.0 stars **Reviewed by:** Tamera M. | Manager, Volunteer Experience & Senior Services, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2016 **What do you like best about CERVIS?** CERVIS is a great all-in-one program allowing volunteer managers the ability to monitor and track volunteers in one program. It also allows you to email and attach documents. The customer service support team is one of the best I have ever worked with. They are prompt, patient and very detailed. **What do you dislike about CERVIS?** Our program runs a bit different than most and because of this, I needed to create our program backwards, which was challenging but doable. Their support team was amazing in helping me to make this work for our program. I can only assume they would help others to adapt to make it work for you. Once it is was done, it has been seamless. I wish we could attach all of our documents without running out of space. **Recommendations to others considering CERVIS:** Be patient when first installing for your group. The support team is amazing and truly helped me to configure to our needs. The sales team is about getting their foot in the door, but the program itself and support team will keep you. **What problems is CERVIS solving and how is that benefiting you?** They solved our ability to assign volunteers to multiple locations and divisions across our business network. Their email templates saved us a lot of retyping same information over and over. The ease of reporting hours has helped our different locations report hours quicker and faster and eliminate the need for paper reporting. The ease of moving volunteers around and ease of assigning. So many benefits realized to list them all. ### 20. Cervis makes it easy to track my volunteer projects! **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca S. | Living Collections Manager, Museums and Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2016 **What do you like best about CERVIS?** I like that the system handles multiple projects per volunteer. **What do you dislike about CERVIS?** The actions that are associated with each volunteer could be grouped/buttoned at the top, not repeated on every record. **Recommendations to others considering CERVIS:** It is easy to use. **What problems is CERVIS solving and how is that benefiting you?** The time tracking on volunteer projects allows us to calculate how many staff hours were saved, and associated cost savings. With such a large volunteer force, this is substantial. The system also allows us to easily communicate with volunteers from specific projects, and makes the time tracking process much quicker and the data much more accessible. ### 21. CERVIS is perfect for our volunteer needs! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2016 **What do you like best about CERVIS?** It is easy to communicate with volunteers through CERVIS and helps us keep accurate, clean data on our volunteer program. The ability to upload a picture to each volunteer profile really helps with larger programs like ours (2,000+ volunteers). The events feature makes it easy to set up large scale events with several shifts. The email feature makes it easy to contact volunteers by groups. I have used other database management systems in the past and this one is by far the best. It is very intuitive and easy to use. The customer service function is exceptional. Never had to wait more than a few hours to get a question resolved. **What do you dislike about CERVIS?** There is no save option when you are creating events with lots of shifts. We found a way around it, but not without learning the hard way. That is the only thing I dislike about CERVIS. **Recommendations to others considering CERVIS:** CERVIS is a great volunteer management tool. We would not be able to run our program without it. We currently manage over 2000 volunteers, and CERVIS helps make it easy. We can assign job shifts through the events feature, which helps us to record volunteer hours and makes it easy to contact participants in the event of a cancellation. **What problems is CERVIS solving and how is that benefiting you?** Keeping clean, accurate volunteer data. It helps us record hours and formulate reports with ease. ### 22. Cervis Volunteer Management System Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2016 **What do you like best about CERVIS?** Cervis has great customer service and is an affordable tool in helping non-profit's manage a large volume of volunteers for events. For example, when I worked at Salvation Army, I solely managed around 600 volunteers during our busiest time, the holiday season. There were so many events from the Thanksgiving and Christmas holiday meal services at two shelters, the bell ringers at 40+ prime locations, the volunteer support needed with gift collection at malls and distribution at the warehouse during the Angel Tree program. All this coordination and management would not been a success without the help from Cervis. You can print volunteer sign-in sheets for the events, print volunteer schedules for the program directors, as well as event volunteer participation reports. Imagine trying to do all that work that includes training volunteers, taking volunteer registration over the phone and tracking their schedules using a spreadsheet. I highly recommend this product for non-profits. **What do you dislike about CERVIS?** I honestly don't have any complaints about the product. **What problems is CERVIS solving and how is that benefiting you?** Streamlining the volunteer management process and maximizing the time you can actually spend at events and building relationships with volunteers. Volunteers seem to enjoy the online service as well. ### 23. Volunteers at Greater Cleveland Food Bank **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2016 **What do you like best about CERVIS?** The advanced technology allows the food bank to be viewed as a progressing in the technology world and also streamlines the process of volunteer sign-in and retention. **What do you dislike about CERVIS?** I do not have enough experience using the technology, however, I would imagine that those who are not tech-savvy or not as comfortable with touch screens may have more difficulties using CERVIS. **Recommendations to others considering CERVIS:** Easy set-up and implementation! **What problems is CERVIS solving and how is that benefiting you?** Streamlining the time and resources for volunteer sign-in. It also frees up time for the volunteer coordinator since they don't have to be physically present when volunteers arrive. ## CERVIS Discussions - [What is CERVIS used for?](https://www.g2.com/discussions/what-is-cervis-used-for) - 1 comment - [View CERVIS pricing details and edition comparison](https://www.g2.com/products/cervis/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A09%3A48+-0500&secure%5Bsession_id%5D=f6956892-fd4b-4209-875f-00c618f13574&secure%5Btoken%5D=0f7629619d7a43160b6d98ff493298d77f99d76a83d666e9b1792eff3b07066e&format=llm_user) ## CERVIS Features **Basics** - Reporting - Interoperability - Performance **Volunteer Management** - Opportunity Listings - Volunteer Tracking - Volunteer Scheduling - Volunteer Profiles - Document Management **Content** - File Sharing **Engagement & Communication Tools** - Gamification - Mass Messaging - Donation Pages - Mobile Application **Data** - Dashboard - Alerts and Notifications **Administration** - CRM Integration - Dashboards & Analytics **Additional Functionality** - Dashboard - Cloud - Mobility ## Top CERVIS Alternatives - [Get Connected by Galaxy Digital](https://www.g2.com/products/get-connected-by-galaxy-digital/reviews) - 4.4/5.0 (159 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (415 reviews) - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) - 4.3/5.0 (280 reviews)