--- title: Freshchat Reviews meta\_title: 'Freshchat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 499 reviews by the users' company size, role or industry to find out how Freshchat works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 499 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/freshworks-freshchat/competitors/alternatives) # Freshchat Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Freshchat but has limited features. Are you part of the Freshchat team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshchat Community](https://www.g2.com/products/freshworks-freshchat/discuss) Languages Supported Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Finnish, French, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Hitesh Patiyal Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Freviews%3Ffocus_review%3D470305%26page%3D5%26product_id%3Dfreshworks-freshchat) ## User Insights Average based on 499 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Freshchat Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More ## Freshchat AI Agent Performance Explore real-world performance insights that show how Freshchat's agentic features compare to AI agents with similar capabilities. 74 Overall +8 above category avg Pros 79%Response Accuracy Cons [ View AI Agent Performance Report ](/products/freshworks-freshchat/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) SS Sakender S. Small-Business (50 or fewer emp.) 8/18/2023 "Simple Chat Application to manage business chat efficiently" 5/5 What do you like best about Freshchat? Freshchat instant push notification to mobile app which allow us to reply our customers in timely manner and chat support executive and answer to customer quries even from mobile app. Freshchat is easy to mange and cost efficient, campign and social messaging integration without any extra add-on cost makes this product affodable. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Freshchat should not ask customer for push notification permission when any new customer is starting their first conversation with any businesses on thie website, it create hassle. It should ask for push notiication permission when the same customer / user is visiting chat support regularly. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? It helps us to manage a large sets of our customer's query such as pricing and working hours of our resources, Freshchat helps our to scale our services in affodable cost. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller NS Nelson S. PT Customer Service Leader Small-Business (50 or fewer emp.) 2/13/2024 "Customer Satisfaction at Breeze with Freshchat" 4.5/5 What do you like best about Freshchat? Freshworks is always winning on IT platforms provision from SAP and Microsoft - I rank it No.3. Freshchat is one of the tools that I implemented during C-19. It enables me to engage with customers via a wide array of channels such as iMessage and social channels. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Freshchat has a free trial but it lacks freemium version. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? It help deliver customized experiences to customers. Offering live support to our customers help retain them in real-time. Review collected by and hosted on G2.com. Show More 2/18/2026 Validated ReviewerIncentivizedSource: G2 invite ![Oshita V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oshita V.") OV Oshita V. Q Mid-Market (51-1000 emp.) 8/10/2023 "Good interface and user friendly" 5/5 What do you like best about Freshchat? The best part about freschat is it's smooth navigation to different tabs/topics. We can customise the options or KRA we need on our own and the way we want. They give a details report on each metrics or fuctions and with charts and bargraph which is easy to understand. Review collected by and hosted on G2.com. What do you dislike about Freshchat? The only backlog fresh chat ha currently and which don't like is it's report system. You will not get the reports in one file instead we will get those in multiple files. However, this also depends on volumes. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? It has good analytical reports to deep dive in different aspects of opportunity areas. It gives clear bifurcation for agent and bot performance. Customised flow can be set and easy navigation for us and our customers too Review collected by and hosted on G2.com. Show More 8/17/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Hassan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hassan K.") HK Hassan K. Member Experience Associate Health, Wellness and Fitness Mid-Market (51-1000 emp.) 10/26/2023 "Powerful but not bug-free!" 4/5 What do you like best about Freshchat? I like the use of AI to assist in paraphrasing and summarizing conversations. Works great and doesn't hog down the system resources. I like that I am able to use it for different channels, and thus helping our customers in the most efficient way. Review collected by and hosted on G2.com. What do you dislike about Freshchat? The implementation for the notifications system isn't great, and having to open a separate tab for the notifications center to be able to actually hear them is troublesome. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? We switched to Freshchat along with Freshdesk from Kustomer. The transition has been great and flawless, and we use Freshchat as our main customer support tool. It provides us with excellent tools to address all of our customers' issues, inquiries, as well as the reliable means to communicate back with them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Mid-Market (51-1000 emp.) 8/11/2023 "Exceptional Chat Support System !" 4.5/5 What do you like best about Freshchat? Freshchat has been one of the best chat support systems I have used till now. I have worked with multiple other chat support systems and I can confidently say that Freshchat is one of the best performed among them. The unparalleled amount of features provided and the best-in-class customization features are a couple of things that make Freshchat stand at the top. The number of integration available for Freshchat has helped me and my organization achieve faster resolution of a lot of customer queries and assist our userbase in a more effective and efficient method. Review collected by and hosted on G2.com. What do you dislike about Freshchat? The pricing is something that I would like Freshchat to work on as there are multiple other platforms also available at a lower cost. Also,a better support system when issues occur can also be done so that there will not be any delays in handling any critical issues. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Freshchat mainly assists in connecting the live customers to our live agents where we can directly interact with users and try resolving queries on chat or if it is necessary, convert the chat to a ticket where a higher level team will be able to resolve the concern. This is the primary focus of my organization with the help of Freshchat. The integration with freshchat and the labeling systems which is place is helping us identity the buckets where the customer has pain points and solve them. Review collected by and hosted on G2.com. Show More 8/30/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Armine K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armine K.") AK Armine K. Mid-Market (51-1000 emp.) 11/17/2023 "Very easy and nice to use!" 5/5 What do you like best about Freshchat? The design and simplicity of using it, very straight forward, no complicated steps. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Needs to refresh my chats, I find myself having to refresh because my chats don't update, but other than that its good. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? It is helping us converse with customers and solve their issues and concerns that they may have with our company. Without customers, our company is nothing. Customer chat plays a big part in the life of our business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lindsey J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsey J.") LJ Lindsey J. customer service rep Consumer Services Mid-Market (51-1000 emp.) 11/20/2023 "love the simplicity of use!" 4.5/5 What do you like best about Freshchat? being able to jump from chat to chat is great. canned responses are easy to create and I love that i can use hotkeys to fill in the responses. Review collected by and hosted on G2.com. What do you dislike about Freshchat? sometimes the chats come in too quickly or there is little to no notification when a new chat pops up. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? customer support with multiple languages is very beneficial. although sometimes the translation is a little off. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") AE Verified User in E-Learning Small-Business (50 or fewer emp.) 8/15/2023 "One of the best live chat tool out there" 5/5 What do you like best about Freshchat? My favourite part about Freshchat is the quick option to use canned templates. As a Chat Support, I always have to be fast when answering customer inquiries and this feature helps a lot. It's very easy to edit out the templates if needed and we can add as many as we want! Review collected by and hosted on G2.com. What do you dislike about Freshchat? Not really a downside but I think one opportunity Freshchat can work on is the option to merge chats. Some customers would sometimes use a new tab and that would open a new chat even they are already speaking with an agent. I hope there's a way to merge multiple chats from one customer just like in Freshdesk. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? We do use Freshchat to almost all of our website pages. Some customer inquiry requires immediate response and Freshchat helps us do this. Instead of asking customers to email us and make them wait for hours for a response, with Freshchat, we can assist them right away. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Manoj M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manoj M.") MM Manoj M. Customer Service Associate Small-Business (50 or fewer emp.) 8/17/2023 "Good interface. User friendly and customised views" 3/5 What do you like best about Freshchat? Easy to use and AI-enabled which helps in communication. Customized view. User-friendly dashboard with graphs that can filter as per our needs. Ticket creation is good because it actually amends all the chat on a single click. Review collected by and hosted on G2.com. What do you dislike about Freshchat? While conversing with customers, it automatically changes the sequence as per the response which not suppose to happen. Also, it not showing the name of the customer while chatting. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? We are using it as chat bot and live chat with customer so chat bot is giving most of the information to customer as per their query and if not sufficient then customer can also reach out to agents for more details on same platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Aarti M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aarti M.") AM Aarti M. Enterprise (\> 1000 emp.) 1/5/2024 "Build Interactions and team engagement" 4.5/5 What do you like best about Freshchat? Modern messagin software, helps to build interaction. Helps in business growth and all messenger in one platfor. good customers support and user friendly Review collected by and hosted on G2.com. What do you dislike about Freshchat? Nothing in particular but need a Manual to understand more Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Good for secure conversation and being user friendly Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ## Questions about Freshchat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Freshchat ](https://www.g2.com/products/freshworks-freshchat/discussions/new) ![Vipul G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vipul G.") VG Vipul Garasiya • Last activity about 4 years ago Understand Whatsapp integration first if it is critical 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) ![Amr E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amr E.") AE Amr Elfetialy.S\_BSEG • Last activity 2 days ago how to merge the fresh desk with the fresh chat and make calls and chats in the same time ? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) [ View all Discussions ](https://www.g2.com/products/freshworks-freshchat/discuss) ## Pricing Options Pricing provided by FreshChat. ### Free $0.00 ### Growth $15.00 ### Pro $39.00 [ View More Pricing Information ](https://www.g2.com/products/freshworks-freshchat/pricing) Freshchat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-freshworks-freshchat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/drift-vs-freshworks-freshchat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/freshworks-freshchat-vs-livechat) ##### ##### Freshchat Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development Conversational Platform Personalization Support Automation Intelligent Routing Seamless Escalation Transcripts [ View More Features ](https://www.g2.com/products/freshworks-freshchat/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top tools for creating branded business documents](https://www.g2.com/discussions/what-are-the-top-tools-for-creating-branded-business-documents)[Top conversation intelligence platforms for business](https://www.g2.com/discussions/top-conversation-intelligence-platforms-for-business)[Best AI coding tools for prompting novice developers and accelerating onboarding](https://www.g2.com/discussions/best-ai-coding-tools-for-prompting-novice-developers-and-accelerating-onboarding) [Which network monitoring app is best for medium-sized enterprises](https://www.g2.com/discussions/which-network-monitoring-app-is-best-for-medium-sized-enterprises)[What .NET IDE platforms remain reliable and stable during peak development periods and high-demand usage?](https://www.g2.com/discussions/what-net-ide-platforms-remain-reliable-and-stable-during-peak-development-periods-and-high-demand-usage)[Pros and Cons Details](https://www.g2.com/products/freshworks-freshchat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)