--- title: Freshchat Reviews meta\_title: 'Freshchat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 500 reviews by the users' company size, role or industry to find out how Freshchat works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 500 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/freshworks-freshchat/competitors/alternatives) # Freshchat Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Freshchat but has limited features. Are you part of the Freshchat team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshchat Community](https://www.g2.com/products/freshworks-freshchat/discuss) Languages Supported Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Finnish, French, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Hitesh Patiyal Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Freviews%3Fpage%3D2) ## User Insights Average based on 500 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Freshchat Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More ## Freshchat AI Agent Performance Explore real-world performance insights that show how Freshchat's agentic features compare to AI agents with similar capabilities. 74 Overall +8 above category avg Pros 79%Response Accuracy Cons [ View AI Agent Performance Report ](/products/freshworks-freshchat/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Carissa L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carissa L.") CL Carissa L. Marketing, PR, Events Leader Small-Business (50 or fewer emp.) 7/29/2025 "Easy to set up!" 4.5/5 What do you like best about Freshchat? It’s really easy to set up. I was able to do it myself without the help of the developer, which is great for someone like my business that doesn’t have an in-house developer. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Nothing really overall is great and easy to use. It’s a good addition for our customer service team. No issues setting up Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? This is our customers another way to easily reach out and can save our customer service team from spending time on the phone or emailing back-and-forth so it’s great Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Atef F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atef F.") AF Atef F. CS advisor Consumer Services Mid-Market (51-1000 emp.) 9/29/2024 "Easy chat" 4.5/5 What do you like best about Freshchat? How easy access to the analytics to the chats performance Review collected by and hosted on G2.com. What do you dislike about Freshchat? The cht bilox could be redesigned to be more easier Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Support the customers with easy access Review collected by and hosted on G2.com. Show More 9/2/2025 Current UserValidated ReviewerSource: G2 invite ![Furkan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Furkan K.") FK Furkan K. Contact centre associate Enterprise (\> 1000 emp.) 10/6/2025 Guest users or non-business users of the software, not included in G2 scores. "Easy to use, smart and helpful AI chat experience" 5/5 What do you like best about Freshchat? Very easy to use and also very accurate and fastness of this makes me like it the most. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Sometimes misunderstands my request of difficult situations which makes the experience bad for me. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? I don’t have to search on multiple sources it is a one place to get answers for my questions. It breaks difficult tasks into easier ones such as drafting, learning new things and the main thing is that it helps me make the decision faster. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Shahabuddin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahabuddin K.") SK Shahabuddin K. Trainer Mid-Market (51-1000 emp.) 9/13/2024 "Seamless Integration and Excellent Support – A Must-Have for Customer Engagement" 4/5 What do you like best about Freshchat? Freshchat has been a game-changer for us at Kalki Fashion, providing an easy-to-use platform that integrates perfectly with our website. The chatbot automation has significantly improved our customer service efficiency. The ease of use, combined with its rich features like detailed reporting and analytics, has made tracking our customer support performance simple. Additionally, their customer support team is responsive and proactive, ensuring issues are resolved swiftly. Review collected by and hosted on G2.com. What do you dislike about Freshchat? The platform is robust, but there's always room for improvement. Occasionally, navigating through some of the more advanced features can be tricky without proper guidance. An enhanced knowledge base or more intuitive user tutorials for complex features would be a helpful addition. Also, I had a very bad experience with their management regarding the refund last year. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Freshchat helps us manage customer inquiries in real time, ensuring quick responses and improving customer satisfaction. The detailed reporting and analytics give us valuable insights into customer behavior, enabling us to continuously optimize our support processes. Overall, it has streamlined our customer communication, enhanced efficiency, and improved our service quality, leading to higher customer retention and loyalty. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Joanna K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanna K.") JK Joanna K. Customer Operations Manager Mid-Market (51-1000 emp.) 9/13/2024 "Freshchat chatbot enables us to collect all essential information before speaking with the client." 4.5/5 What do you like best about Freshchat? I appreciate the ability to create topics in multiple languages, allowing us to personalize chat conversations based on our clients' needs. A great feature our team uses daily is the chatbot, which collects essential customer data and connects them to our agents with all the necessary information. This significantly reduces the time it takes for agents to assist customers. Review collected by and hosted on G2.com. What do you dislike about Freshchat? I needed some time to get used to the analytics in FreshChat. I believe this is an area that could be improved – I would appreciate more interactive reports and easier options for exporting data. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? We created chatbot flows that help solve common issues, such as: 'I need to add tests to my visit' – by providing step-by-step instructions on how to add them; 'I need to schedule a new visit' – similarly, by showing how to do it; 'How can I use my consultation?' – by guiding users to the necessary information and explaining how to schedule a meeting. This benefits our team by reducing the number of conversations forwarded to them, allowing them more time to focus on more complex tickets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Davi A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Davi A.") DA Davi A. Freshworks Tools Agent / App Developer Small-Business (50 or fewer emp.) 9/12/2024 "Good Overall, sometimes rough with Freshbot" 4/5 What do you like best about Freshchat? Intelliassign per agent group assigning agents automatically is nice. So is the "create ticket" to either fresh desk or fresh service feature. Freshbot feature to customize customer support. Knowledge base importation was a life safer. Review collected by and hosted on G2.com. What do you dislike about Freshchat? "Comercial Time" overrides the "Offline Experience" text, making it so that offline experiences text wont show after the comercial time set. Freshbot sometimes is limiting and has a couple bugs. Example being a ticket I opened in which it was explained to trigger a logic flow on web widget, id first need a message send from the customer, whereas on the WhatsApp version, i can load up a logic as soon as the bot is triggered. Though the recent custom javascript adicion is a good step. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Through the channels feature, we are able to receive Our customers questions either via WhatsApp for their comfort, Or via web widget, on our fresh desk support website. And using fresh chat helps out since we can transfer a conversation over to our main Tickets based customer support portal, that being Freshdesk. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Elvis V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elvis V.") EV Elvis V. Onboarding Specialist Small-Business (50 or fewer emp.) 7/10/2025 Guest users or non-business users of the software, not included in G2 scores. "Useful" 4.5/5 What do you like best about Freshchat? the ease of generating customer service bots Review collected by and hosted on G2.com. What do you dislike about Freshchat? it is not so integrable with other tools except through webhook or API, and it requires a lot of complexity Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? live chat offers the possibility of real-time assistance Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated TK Tsietsi K. Reports Officer Small-Business (50 or fewer emp.) 10/3/2024 Business partner of the seller or seller's competitor, not included in G2 scores. "Two in one product which you can use to support your companies' activities on live bases" 4/5 What do you like best about Freshchat? I get an opportunity to also ask or continue with a discussion with our customer(reporters) and have a clear undersanding of what is expected from our organisation. You also can choose to be online or offline while working out conversations. Review collected by and hosted on G2.com. What do you dislike about Freshchat? I would have preferred freshchat to pick up a spam number and give out one conversation and not many chats or creating multiple tickets for the same contact details. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? At the end of each conversation the chatbot is able to create or gives out a ticket number to our users(Whistleblowers), which helps us track conversations and also when we require detailed information we can continue chating from an already existing Ticket or Chat. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![KANAGARAJ K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KANAGARAJ K.") KK KANAGARAJ K. Senior Application Engineer Information Technology and Services Small-Business (50 or fewer emp.) 8/11/2023 "OmniChannel Chat support simplified" 4/5 What do you like best about Freshchat? It's free to try and can be integrated with your webpage. A lot of automation can be added, let it be an initial response, collecting details when the agent is not available, bot suggestions, resolving and creating or merging with an existing one, etc Review collected by and hosted on G2.com. What do you dislike about Freshchat? Auto naming of users when they do not share their details. It doesn't seem professional. In-built integration with Whatsapp should be provided in the free version too. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Customers usually come to our knowledgebase for self-service and when they did not find an answer their too, they are now able to directly chat with us with the widget we have added. Previously, customers may drop out loosing interest if they did not find what they are looking for. Review collected by and hosted on G2.com. Show More 9/11/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Syed I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Syed I.") SI Syed I. Senior customer support executive Small-Business (50 or fewer emp.) 7/14/2023 "In my view, one of the especially beneficial when it comes to interface." 5/5 What do you like best about Freshchat? Freshchat is used in many organizations where I have worked, and it is a really efficient way to use the feature because it is convenient, simple to use, and highly helpful. Review collected by and hosted on G2.com. What do you dislike about Freshchat? Such problems don't exist in my opinion, and it really does reduce the amount of effort. In that situation, the Intelliassign is the best alternative because it is the best option in terms of work, as I will discuss below. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? Yes, it is one of the best option one organization could have, I personally prefer the Intelli Assign the best option, in my organization we used to sufer to reach out FRT but as per using the IntelliAssign is my personal favorite. Review collected by and hosted on G2.com. Show More 9/26/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Freshchat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Freshchat ](https://www.g2.com/products/freshworks-freshchat/discussions/new) ![Vipul G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vipul G.") VG Vipul Garasiya • Last activity about 4 years ago Understand Whatsapp integration first if it is critical 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) ![Amr E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amr E.") AE Amr Elfetialy.S\_BSEG • Last activity 3 days ago how to merge the fresh desk with the fresh chat and make calls and chats in the same time ? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) [ View all Discussions ](https://www.g2.com/products/freshworks-freshchat/discuss) ## Pricing Options Pricing provided by FreshChat. ### Free $0.00 ### Growth $15.00 ### Pro $39.00 [ View More Pricing Information ](https://www.g2.com/products/freshworks-freshchat/pricing) Freshchat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-freshworks-freshchat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/drift-vs-freshworks-freshchat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/freshworks-freshchat-vs-livechat) ##### ##### Freshchat Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development Conversational Platform Personalization Support Automation Intelligent Routing Seamless Escalation Transcripts [ View More Features ](https://www.g2.com/products/freshworks-freshchat/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best application portfolio management software for a mid-size IT shop trying to reduce legacy app sprawl without a multi-year transformation program?](https://www.g2.com/discussions/what-is-the-best-application-portfolio-management-software-for-a-mid-size-it-shop-trying-to-reduce-legacy-app-sprawl-without-a-multi-year-transformation-program)[Is CCleaner worth it as a disk cleanup solution for an IT manager who needs enterprise-grade cleanup with centralized control, or does WinZip System Utilities Suite cover more ground for teams managing multiple machines?](https://www.g2.com/discussions/is-ccleaner-worth-it-as-a-disk-cleanup-solution-for-an-it-manager-who-needs-enterprise-grade-cleanup-with-centralized-control-or-does-winzip-system-utilities-suite-cover-more-ground-for-teams-managing-multiple-machines%20)[What platform provides templates for business process mapping?](https://www.g2.com/discussions/which-platform-provides-templates-for-business-process-mapping) [Which vendor provides the most advanced data quality management tools?](https://www.g2.com/discussions/which-vendor-provides-the-most-advanced-data-quality-management-tools)[Best employee intranet software for small tech company](https://www.g2.com/discussions/what-s-the-best-employee-intranet-software-for-a-small-tech-company)[Pros and Cons Details](https://www.g2.com/products/freshworks-freshchat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)