1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Freshdesk Discussions](https://www.g2.com/products/freshdesk/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") ![Reward for good Freshdesk reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/26587/medal.svg "Reward for good Freshdesk reviews") ](/products/freshdesk/reviews) [ Freshdesk ](/products/freshdesk/reviews) (3,752)4.4/5 Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents. Show More * * * ### 68 Discussions ### 84 Participants ### 60.0 Nps Score Already have Freshdesk? ### All Freshdesk Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # how to make use less internet ? ](/discussions/how-to-make-use-less-internet) the fresh desk uses a large amount of the internet package, and it's not the best thing for companies, especially for a startup company like mine, as it prevents us from doing our job in a faster way so we can maintain our time management skills which help us keep a good and high profile and... [Read more](/discussions/how-to-make-use-less-internet) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Claudy N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claudy N.") CN Loading... [Claudy N.](https://www.g2.com/users/07ef9ae2-3960-4839-8c53-3abdd1dc734f "Claudy N.") • almost 5 years ago Ustomer Success Specialist Ustomer Success Specialist More Options - [ # Please send us some instruction on CSS styling for the solutions ](/discussions/please-send-us-some-instruction-on-css-styling-for-the-solutions) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Krishna V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krishna V.") KV Loading... [Krishna V.](https://www.g2.com/users/6cb9e8e9-2f1a-4067-b227-e397e9bf80ee "Krishna V.") • almost 6 years ago Blogger at Here's the Joy (my own blog) Blogger at Here's the Joy (my own blog) More Options - [ # Can we expect Instagram integration in Freshdesk soon ? ](/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) Can we expect Instagram integration in Freshdesk soon ? This will make it more effective I think. [ Field Service Management Software ](https://www.g2.com/tags/field-service-management-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Izzat N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Izzat N.") IN Loading... [Izzat N.](https://www.g2.com/users/754c634c-e9f2-447d-a6d7-c4479de333a0 "Izzat N.") • over 6 years ago Country IT Manager Azerbaijan/Georgia/Kazakhstan/Uzbekistan at Schlumberger Country IT Manager Azerbaijan/Georgia/Kazakhstan/Uzbekistan at Schlumberger More Options - [ # How can Integrate FreashDesk with Zoho Books ](/discussions/how-can-integrate-freashdesk-with-zoho-books) We use Zoho Books to charge our clients for tickets we closed. Currently we have to manually recreate tasks in Zoho Books which were closed in FreshDesk. It will be nice if Closed task from FreshDesk can automatically be added to Zoho Books Time Sheets. [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Sherif A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sherif A.") SA Loading... [Sherif A.](https://www.g2.com/users/sherif-abdalla "Sherif A.") • over 6 years ago 💡 LinkedIn top 1% Customer Service Voice | Founder @ BULKY EGYPT | Strategic B2B Marketing and Sales professional | Customer Service Expert | Chemicals Import/Export Specialist 💡 LinkedIn top 1% Customer Service Voice | Founder @ BULKY EGYPT | Strategic B2B Marketing and Sales professional | Customer Service Expert | Chemicals Import/Export Specialist More Options - [ # Are you planning to lower your prices? ](/discussions/are-you-planning-to-lower-your-prices) I found small businesses are hard to be able to afford some of your subscription packages. are you perhaps planning to lower your prices? [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Anuj Sawan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj Sawan R.") AR Loading... [Anuj Sawan R.](https://www.g2.com/users/a5f3692e-b3d3-413f-ad8b-002c408053e1 "Anuj Sawan R.") • almost 7 years ago Executive Executive More Options - [ # Could there be more options build up for automated responses in the software? ](/discussions/15001-could-there-be-more-options-build-up-for-automated-responses-in-the-software) ? [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Mika M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mika M.") MM Loading... [Mika M.](https://www.g2.com/users/2317cffd-e03c-4e67-9d70-3e512ade1119 "Mika M.") • almost 7 years ago Owner / CEO at Easel.ly Owner / CEO at Easel.ly More Options - [ # Is there a proper way to use the Search function when looking for a certain email? ](/discussions/14752-is-there-a-proper-way-to-use-the-search-function-when-looking-for-a-certain-email) When searching for a certain email, sometimes the system can't find it but I know that the email exists. [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Heather S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather S.") HS Loading... [Heather S.](https://www.g2.com/users/9f73c08b-03ed-491b-91f2-8dc20a1a730f "Heather S.") • almost 9 years ago Director of Human Resources and Finance Director of Human Resources and Finance More Options - [ # Migrating from Sugar for Cases ](/discussions/6043-migrating-from-sugar-for-cases) We currently use a SUPER old SugarCRM account for our Obsessive Care Pipeline for Customer Support. We're looking at moving over to something newer. We have a webform already on our website that we use and want to keep using. We want to be able to use that and have the form load into a help... [Read more](/discussions/6043-migrating-from-sugar-for-cases) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") G2 Verified User in Information Technology and Services • almost 11 years ago More Options - [ # How open is the product in communicating with custom software/products that complement a support system? ](/discussions/how-open-is-the-product-in-communicating-with-custom-software-products-that-complement-a-support-system) Integrating with third party systems offering API’s is a walk in the park for Freshdesk. The integration process has been made so seamless that you can get it done in just a few clicks and your support and sales experts will never have to worry about fetching customer data again as it would... [Read more](/discussions/how-open-is-the-product-in-communicating-with-custom-software-products-that-complement-a-support-system) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") G2 Verified User in Information Technology and Services • almost 11 years ago More Options - [ # Do you offer a self service portal, which customers can access? ](/discussions/do-you-offer-a-self-service-portal-which-customers-can-access) Yes we do offer self-service portals. According to industry research reports, close to 71% of customers using SAAS products demand self-service portals. Self-service portals also help in drastically reducing the volume of support tickets coming into the system because help is always available... [Read more](/discussions/do-you-offer-a-self-service-portal-which-customers-can-access) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - [‹ Prev‹ Prev](/products/freshdesk/discuss) - [1](/products/freshdesk/discuss) - 2 - [3](/products/freshdesk/discuss?page=3) - [Next ›Next ›](/products/freshdesk/discuss?page=3) ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/freshdesk/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Product Avatar Image") ### Have you used Freshdesk before? Answer a few questions to help the Freshdesk community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D2%26small_ask%3Dfreshdesk) No ## Top Contributors in Freshdesk 1 ![Hitesh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hitesh P.") HP Loading... ### [Hitesh P.](https://www.g2.com/users/0ea93f6a-0528-4ba3-b37a-81f89f9f7033 "Hitesh P.") Digital Marketing Specialist 7 pts 2 ![mariamo p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mariamo p.") MP Loading... ### [mariamo p.](https://www.g2.com/users/7a17880f-a439-4326-a28b-5acb4793399f "mariamo p.") Founding Director 3 pts 3 ![Daniel F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel F.") DF Loading... ### [Daniel F.](https://www.g2.com/users/41fb1b15-b706-4b06-86b9-ae6377d55863 "Daniel F.") Director of Information Technology 1 pt 4 ![Jason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason H.") JH Loading... ### [Jason H.](https://www.g2.com/users/2ade0f45-1a43-4941-a94d-4319c5e19510 "Jason H.") Executive 1 pt 5 ![Graham W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Graham W.") GW Loading... ### [Graham W.](https://www.g2.com/users/b6919305-331f-4359-8d93-57043048150f "Graham W.") Oracle Support Coordinator and Database Administrator 1 pt