1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Freshdesk Discussions](https://www.g2.com/products/freshdesk/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") ![Reward for good Freshdesk reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/26587/medal.svg "Reward for good Freshdesk reviews") ](/products/freshdesk/reviews) [ Freshdesk ](/products/freshdesk/reviews) (3,754)4.4/5 Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents. Show More * * * ### 69 Discussions ### 85 Participants ### 60.0 Nps Score Already have Freshdesk? ### All Freshdesk Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") G2 Verified User in Information Technology and Services • about 11 years ago More Options - [ # As a support software, how does Freshdesk’s functionalities and metrics help in improving your support process? ](/discussions/as-a-support-software-how-does-freshdesk-s-functionalities-and-metrics-help-in-improving-your-support-process) Our mission here at Freshdesk is to make “Customer support ridiculously easy”. Keeping that in mind our software has been designed to make your support process as robust and efficient as possible. We can guarantee you that the automations within the product helps you save a minimum of 25% of... [Read more](/discussions/as-a-support-software-how-does-freshdesk-s-functionalities-and-metrics-help-in-improving-your-support-process) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") G2 Verified User in Information Technology and Services • about 11 years ago More Options - [ # How flexible is the organization in working with customers with regards to requests in the long run? ](/discussions/how-flexible-is-the-organization-in-working-with-customers-with-regards-to-requests-in-the-long-run) We are always open to suggestions and feedbacks from our customers who use our product. We always listen to the feature requests made by our customers and then design our roadmap on rolling out the features requested based on its feasibility and popularity amongst the users. [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") G2 Verified User in Information Technology and Services • about 11 years ago More Options - [ # Do you offer 24/7 customer support? ](/discussions/do-you-offer-24-7-customer-support) Our chat and phone lines are open round the clock 5 days a week. But we are available 24/7 for our customers on email and on our social media channels. [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") G2 Verified User in Information Technology and Services • about 11 years ago More Options - [ # Is switching over to Freshdesk seamless? What level of assistance is required in setting up and training your agents to use the basic modules of the software? ](/discussions/is-switching-over-to-freshdesk-seamless-what-level-of-assistance-is-required-in-setting-up-and-training-your-agents-to-use-the-basic-modules-of-the-software) Setting up your support system using Freshdesk is quite plain-jane. That’s only because you are provided with all the support that you require in the form of demo’s and webinars about the software and its usage. Detailed documents like the admin and agent guide are always available for your... [Read more](/discussions/is-switching-over-to-freshdesk-seamless-what-level-of-assistance-is-required-in-setting-up-and-training-your-agents-to-use-the-basic-modules-of-the-software) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") G2 Verified User in Information Technology and Services • about 11 years ago More Options - [ # How easy is it to set up Freshdesk? ](/discussions/how-easy-is-it-to-set-up-freshdesk) Freshdesk’s easy to use and intuitive interface lets you set up and deploy your support system in under 5 minutes. The admin settings page has been designed to be self-explanatory, which makes it very easy to customize your system with very minimal, or no handholding. [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Jitendra J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jitendra J.") JJ Loading... [Jitendra J.](https://www.g2.com/users/e73c3343-e001-4530-9c2d-09ababa0e6dc "Jitendra J.") • about 6 years ago More Options - [ # How i integrate this system with AWS Machine learning module. ](/discussions/28856-how-i-integrate-this-system-with-aws-machine-learning-module) I am looking for integration with AWS machine learning module. [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.&title=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk%2Fdiscuss%3Fpage%3D3%0aAsk+Freshdesk+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Discussions+section.) 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