Their support is second to none. I wish other SaaS companies are as responsive and helpful as they are. When you have an issue with IT infrastructure, you don't want to wait around while your employees lose productivity. We've had their CEO reach out to us directly when there were issues. Also they have great documentation that explains how to integrate Foxpass into your infrastructure which helps a ton.
Also, you can't beat the value for what Foxpass offers. Their competitor, JumpCloud, is already 2x more expensive per seat. If you want to run your own servers, be prepared to spend a considerable amount of your personnel's time making sure everything is running smoothly, up-to-date, and secure. As a startup, we can basically get enterprise level IT infrastructure for fraction of the cost.
It's pretty obvious they don't have a professional UI/UX designer. Their UI and UX flow feels a little bit clunky and unpolished but is straightforward enough to not to get lost in the interface. Their RADIUS authentication is lightning fast but listing LDAP resources feels a bit slow.
If you're looking to sync Google Apps for Business, users will need to either disable 2FA or set up App Passwords to correctly authenticate with LDAP or RADIUS on Foxpass.
We're a startup company and don't have a dedicated IT department that can run and maintain LDAP and RADIUS servers full-time. Foxpass allows us to bring enterprise level IT infrastructure for fraction of the cost to run our own services with a full-time personnel.