FortiVoice Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the reliable and user-friendly meeting management of FortiVoice, enhancing communication across multiple sites. (1 mentions)

Users value the reliable communication system of FortiVoice, essential for effective patient care and coordination across sites. (1 mentions)

Users value the reliable and secure communication provided by FortiVoice, essential for effective patient care coordination. (1 mentions)

Users value the user-friendly interface of FortiVoice, making management across multiple sites easy and efficient. (1 mentions)

Users find the difficult settings management of FortiVoice challenging, especially for teams lacking dedicated telecom expertise. (1 mentions)

Users report that frequent updates can disrupt service, impacting functionality and operational continuity in critical environments. (1 mentions)

Top Pros or Advantages of FortiVoice

1. Meeting Management

Users appreciate the reliable and user-friendly meeting management of FortiVoice, enhancing communication across multiple sites.

See 1 mentions

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Jonathan S.

Mid-Market (51-1000 emp.)

4.5/5

"Strengthening Rural Health Communications with FortiVoice"

What do you like about FortiVoice?

FortiVoice gives our health center a reliable and secure communication system that's easy to manage across multiple sites. As an FQHC in rural West Vi

2. Reliability

Users value the reliable communication system of FortiVoice, essential for effective patient care and coordination across sites.

See 1 mentions

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Jonathan S.

Mid-Market (51-1000 emp.)

4.5/5

"Strengthening Rural Health Communications with FortiVoice"

What do you like about FortiVoice?

FortiVoice gives our health center a reliable and secure communication system that's easy to manage across multiple sites. As an FQHC in rural West Vi

3. Security

Users value the reliable and secure communication provided by FortiVoice, essential for effective patient care coordination.

See 1 mentions

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Jonathan S.

Mid-Market (51-1000 emp.)

4.5/5

"Strengthening Rural Health Communications with FortiVoice"

What do you like about FortiVoice?

FortiVoice gives our health center a reliable and secure communication system that's easy to manage across multiple sites. As an FQHC in rural West Vi

4. User Interface

Users value the user-friendly interface of FortiVoice, making management across multiple sites easy and efficient.

See 1 mentions

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Jonathan S.

Mid-Market (51-1000 emp.)

4.5/5

"Strengthening Rural Health Communications with FortiVoice"

What do you like about FortiVoice?

FortiVoice gives our health center a reliable and secure communication system that's easy to manage across multiple sites. As an FQHC in rural West Vi

Top Cons or Disadvantages of FortiVoice

1. Difficult Settings Management

Users find the difficult settings management of FortiVoice challenging, especially for teams lacking dedicated telecom expertise.

See 1 mentions

See Related User Reviews

Jonathan S.

Mid-Market (51-1000 emp.)

4.5/5

"Strengthening Rural Health Communications with FortiVoice"

What do you dislike about FortiVoice?

While FortiVoice generally meets our needs, there are a few areas for improvement. The initial setup and configuration can be a bit technical, especia

2. Frequent Updates

Users report that frequent updates can disrupt service, impacting functionality and operational continuity in critical environments.

See 1 mentions

See Related User Reviews

Jonathan S.

Mid-Market (51-1000 emp.)

4.5/5

"Strengthening Rural Health Communications with FortiVoice"

What do you dislike about FortiVoice?

While FortiVoice generally meets our needs, there are a few areas for improvement. The initial setup and configuration can be a bit technical, especia

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Jonathan S.

Marketing Coordinator

Mid-Market (51-1000 emp.)

5/23/2025

"Strengthening Rural Health Communications with FortiVoice"

4.5/5

What do you like best about FortiVoice?

FortiVoice gives our health center a reliable and secure communication system that's easy to manage across multiple sites. As an FQHC in rural West Virginia, consistent phone service is critical for coordinating care, handling patient calls, and staying connected between locations. FortiVoice’s user-friendly interface and dependable performance allow our staff to focus on patient care instead of troubleshooting phones. We also appreciate the ability to scale the system as we expand services in our community. Review collected by and hosted on G2.com.

What do you dislike about FortiVoice?

While FortiVoice generally meets our needs, there are a few areas for improvement. The initial setup and configuration can be a bit technical, especially for smaller IT teams without dedicated telecom staff. Some features—like advanced call routing or voicemail customization—aren’t as intuitive as we’d like and require a deeper dive into the manuals or support resources. Additionally, occasional firmware updates have caused brief disruptions, which can be challenging in a health care setting where uptime is critical. Review collected by and hosted on G2.com.

What problems is FortiVoice solving and how is that benefiting you?

FortiVoice has helped us centralize and streamline communication across multiple clinic locations, which is essential for coordinating care in a rural setting. Before FortiVoice, we dealt with inconsistent call quality, limited control over call flow, and a lack of integration between sites. Now, we can easily route calls, manage extensions, and ensure patients reach the right departments quickly—improving both efficiency and patient satisfaction. The system also supports our growth, making it easy to add new users or locations without major infrastructure changes. Review collected by and hosted on G2.com.

Francis G.

System Admin

Computer & Network Security

Mid-Market (51-1000 emp.)

8/11/2023

"One of the best Voice Call System"

4.5/5

What do you like best about FortiVoice?

It is user friendly and no need to worry about missed call on the ext as I can use in my phone as well so, no chance of missing any important office calls, and it is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about FortiVoice?

Well so far, didn't find in issue, as we are just implementing stage so can't say about any disadvantages. Review collected by and hosted on G2.com.

What problems is FortiVoice solving and how is that benefiting you?

It is solving our day to day communication issue which sometimes due to unavailability of manager at desk at time of important discussion, so we need to call on mobile phone on personal no. so to take care of confidentiality FortiVoice is help that we can call on direct ex. on their mobile phone instead of personal number. Review collected by and hosted on G2.com.

Jeniffer M.

Enterprise (> 1000 emp.)

8/15/2023

"Easy to use and works well!"

5/5

What do you like best about FortiVoice?

It has been easy to use both at the office and at home. I am able to forward calls to my personal phone when needed. Haven't ran into any issues with the program. Review collected by and hosted on G2.com.

What do you dislike about FortiVoice?

I haven't really ran into many issues with the program. Customer service wasn't available the only time the system went down on us but other than that I don't have any complaints! Review collected by and hosted on G2.com.

Matthew C.

Realtor

Small-Business (50 or fewer emp.)

8/15/2023

"Office Communication No Longer A Headache"

5/5

What do you like best about FortiVoice?

FortiVoice is amazing by seamlessly combining a comprehensive array of communication, security capabilities and more into a single and very user friendly platform. Review collected by and hosted on G2.com.

What do you dislike about FortiVoice?

No discounts or incentives offered, though this could be based on my team size. Review collected by and hosted on G2.com.

Waylon M.

Mid-Market (51-1000 emp.)

8/21/2023

"Unified Communication"

4/5

What do you like best about FortiVoice?

FortiVoice is a unified communication solution that helps businesses stay connected and collaborate effectively. It is secure, reliable, and scalable, and can be used to make and receive calls, send and receive messages, and hold video conferences. Review collected by and hosted on G2.com.

What do you dislike about FortiVoice?

I am not a big fan of its outdated User Interface. Review collected by and hosted on G2.com.