FMX Pricing Overview

FMX is very user friendly. I love that it can be customized to be as simple or as complex as you want it to be. Review collected by and hosted on G2.com.

The cost to add on additional features is pretty pricey, especially for small school like us, and especially when a lot of our money coming in is defined by the state and not us. Review collected by and hosted on G2.com.

FMX was very easy to implement and the process was quite quick compared to some other software platforms. Early in our use the customer support team was fantastic and really worked with us to tailor the system for our needs. We really like that we can funnel reactive maintenance, tech requests, preventative maintenance and a central calendar system into one site. It is very simple for our staff to learn and use and they do so daily. The equipment function has really allowed us to have build histories for what was done when which really helps with troubleshooting and future planning. The PM section has allowed us to easily develop a very robust and comprehensive planned maintenance approach. Review collected by and hosted on G2.com.

Early on in our relationship, FMX felt like an attentive partner and was very open to suggestions and product development. We also had someone assigned to us who made regular checks to see what we needed or to get feedback. But, as with many software companies, apparently the growth of the product has not been met with growth in customer support or attention. Suggestions for improvement are generally met the "black hole" treatment. Nobody ever proactively contacts us. Improvements suggested several years ago and were promised to be delivered over a year ago still don't exist. Every time I contact someone, I seem to have a different rep who is servicing my needs. It felt like a young and energetic Dude Solutions when I first started with FMX but is degrading into a "Brightly" lack-of-attention and seeming care for the client needs. Probably the significant price increase or inevitable buyout will be soon to follow. Sad.... Review collected by and hosted on G2.com.