I am highly impressed with the Five9 Intelligent Cloud Contact Center Platform for its seamless functionality in my role. I use it all day to make and receive numerous inbound sales calls, which is crucial for my job at the sales desk and has proven to be an integral tool. The call transferring and conferencing features stand out as exceptionally useful; they are easy to learn and operate, significantly impacting my workflow positively. The platform's capabilities have made it a must-have for my role, ensuring that calls come in and go out efficiently while facilitating smooth call transfers and conferencing as needed. This software does everything it is supposed to and does it well, making it an indispensable part of my daily operations. If I required such a platform in the future, I would definitely consider using Five9 again due to its ability to fulfill all aspects of my functional needs, making it an invaluable asset to my professional tasks. Review collected by and hosted on G2.com.

I would like the look of Five9 Intelligent Cloud Contact Center Platform to improve. A more user-friendly feel would be nice. Review collected by and hosted on G2.com.

I’m very impressed by its AI-powered automatic note-taking and smart routing features, as they significantly help reduce our team’s administrative workload. Additionally, the way it integrates with our other tools is truly seamless. Review collected by and hosted on G2.com.

The web version has generally performed well for me, though I find that some of the settings tools remain somewhat outdated or unnecessarily complicated. Additionally, I believe the chat management could use some enhancements to make it more intuitive and as smooth as the voice component. Review collected by and hosted on G2.com.

How fast they are in answering questions. Review collected by and hosted on G2.com.

I think the resources could be in video format. Review collected by and hosted on G2.com.

Resiliency of the platform within the US. Review collected by and hosted on G2.com.

We could use a little more pro-active notifications when an issue arises. Review collected by and hosted on G2.com.

It lets me review my call history, and it also provides clear, step-by-step guidance when I need to transfer calls. Review collected by and hosted on G2.com.

Sometimes the platform updates while I’m in the middle of an interaction. Also, when I was using FIVE9, some calls got disconnected. Review collected by and hosted on G2.com.

The best thing about using Five9 is that it is easy to use; you don't have to be tech-savvy to start taking calls with it. From the initial setup to logging in and out every day. Review collected by and hosted on G2.com.

It's not the best tool I've used to take calls because of some glitches that make your daily work not so smooth. These include the fact that it is constantly freezing, you have to randomly uninstall and reinstall (after a year of use), and it refreshes or logs out while you're on a call. Review collected by and hosted on G2.com.

I like that I can make changes to production and they are live immediately without any downtime or users noticing the change Review collected by and hosted on G2.com.

The main interface to manage and adjust your IVR and manage the system is an older UI that is a bit clunky. Five9 though is working to replace it. Also adding some features require going through there sales process and can take a few days. For example adding an international DID. Review collected by and hosted on G2.com.

Five9 works well for outbound cold calling and allows us a lot of freedom to set it up in the way that works best for us. Review collected by and hosted on G2.com.

When there are issues, tech support asks for a lot of information that is very difficult and time consuming to collect and when we do, it still doesn't seem like it helps them to diagnose/resolve the issue completely. Review collected by and hosted on G2.com.

I like the ease of use and the support that you get. I use the reporting the most and value it because it gives me a view of how the contact center team is performing. The ease of use and the call recording are also appreciated. Review collected by and hosted on G2.com.

I think the way that some of the items are displayed can be a little bit crisper and reports being able to pull certain reports of data without having to input a lot of data. Review collected by and hosted on G2.com.

This tool provides a clear and efficient method for monitoring trends, which has greatly enhanced our quality control processes. I find it very convenient to obtain transcripts, and it excels at extracting valuable information from interactions. Additionally, it has made generating reports for our audits much simpler. Review collected by and hosted on G2.com.

Evaluation notifications often arrive with a delay and can sometimes lack important details. I would appreciate it if the platform provided more options to customize dashboards, as there are occasional issues with data transfers as well. Review collected by and hosted on G2.com.