Fairing is a marketing measurement platform designed to help brands capture accurate attribution data through in-the-moment customer surveys. Its core solution, the "How Did You Hear About Us?" (HDYHAU) survey, is specifically engineered to reveal true channel performance by merging visitor behavior with direct customer feedback. This innovative approach allows businesses to gain a comprehensive understanding of how their marketing efforts influence customer decisions.
The platform is particularly valuable for marketing teams across various industries, including e-commerce, consumer goods, and mobile applications. Fairing addresses a common challenge faced by marketers: the limitations of traditional click-based tracking methods, which often overlook critical touchpoints in the customer journey. By utilizing in-the-moment surveys, Fairing captures up to 80% response rates, providing brands with timely insights that are essential for optimizing marketing strategies. This capability enables teams to identify which channels are genuinely driving conversions, thereby enhancing their overall marketing effectiveness.
Fairing's intelligent follow-up system goes beyond basic attribution by uncovering deeper insights that standard analytics often miss. For instance, it can identify specific influencers or podcast mentions that have contributed to a conversion, allowing brands to refine their marketing efforts and allocate resources more effectively. This level of detail empowers marketers to make informed decisions based on real customer feedback, rather than relying solely on indirect metrics.
Integration with existing technology stacks is seamless, thanks to Fairing's one-click Shopify integration and flexible SDK options. This ease of integration minimizes the need for extensive technical resources, making it accessible for marketing teams of all sizes. Additionally, Fairing allows users to validate UTM data, identify dark traffic sources, and connect attribution directly to revenue metrics, providing a holistic view of marketing performance.
By leveraging Fairing, marketing teams can transform their decision-making processes through accurate attribution data. The platform not only enhances marketing efficiency but also equips brands with clear, actionable intelligence that drives growth and improves overall campaign performance.
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Product Description
Get more actionable consumer insights in a week than most survey tools produce in a year. Fairing’s Question Stream™ deploys a programmable timeline of post-survey questions inside your post-purchase experience, appending each response to your customer’s order data and routing the insights across your marketing stack. Get proprietary data on attribution, personalization, CRO, competitive research and more.
Overview by
Matt Bahr
