# Exym EHR Reviews **Vendor:** KCare **Category:** [Mental Health Software](https://www.g2.com/categories/mental-health) **Average Rating:** 4.4/5.0 **Total Reviews:** 12 ## About Exym EHR Exym’s behavioral health EHR software will save time, simplify workflows and make it possible to provide the very best care in mental and behavioral health. With 20 years of history in mental health, Exym's EHR software helps agencies to simplify their billing, documenting, telehealth, analytics and case management needs. Discover the best behavioral health EHR software for agencies. Easy to learn and quick to train, Exym helps providers spend more time with clients and less time managing their work. ## Exym EHR Reviews ### 1. Mental Health Clinician and Director of HR & Development **Rating:** 5.0/5.0 stars **Reviewed by:** Mannya S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Exym EHR?** The user interface is very easy to use. It is not hard to learn how to use the EHR system if you're new. The notes are easy to complete and submit. The calendar returned notes, and the notes to complete section on the homepage is a good reminder of pending and completed work. **What do you dislike about Exym EHR?** I don't like that the assessments and needs and service plan do not autosave. A lot of our workers have lost hours' worth of their work due to the absence of this feature. **What problems is Exym EHR solving and how is that benefiting you?** Definitely saves a lot of time on filing documents and the cost of paper. Needless to say, it is also helping us be more environmentally friendly. I also like the feature of time stamp which provides more accountability on the part of the workers. ### 2. Implementation support from staff has been amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Exym EHR?** I was wondering to have the direct support and line of connect in the first phase of the implementation phase. There were tons of questions and the need for clarification and the staff response were timeles and efficient **What do you dislike about Exym EHR?** Once the inplementation phase was over, the communication and direct support decreased dramatically and we were transitioned into the help ticket phase. It did incite some anxiety and the response was not as timely, however, there was a response. There was also a lot of context given to the support person that was repetitive prior to our ticket being fixed Last , it would be best to reveal all pricing for service add ons during the inquiry phase. **What problems is Exym EHR solving and how is that benefiting you?** Consent forms, reporting development and back end support are the current focus. Some of our clients continue to have challenges with the client portal and unable to sign consents. Likewise, the portal language is predominantly English and this is unhelpful for our clients. **Official Response from Jessica Carey:** > Thank you for taking the time to write a review! ### 3. Exym has made it possible for us to work with the Department of Mental Health. **Rating:** 5.0/5.0 stars **Reviewed by:** Patric B. | Licensing and Certifications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Exym EHR?** The reports function has been the most helpful part of using the EXYM EHR. Being able to report on all types of services and billables has made it easy to report to management as well as track utilization. **What do you dislike about Exym EHR?** The functionality of the IBHIS connection is very difficult to navigate. We are hoping that the IBHIS connection can be made easier to use in the future in order to avoid billing delays and denials. **What problems is Exym EHR solving and how is that benefiting you?** Exym has solved the issues with tracking specific service deliverables by staff and by patients. We have also been able to report statistics from our programs to our significant funders more accurately. **Official Response from Jessica Carey:** > We appreciate the time you took to write a review Patric! ### 4. Exym Review! **Rating:** 4.5/5.0 stars **Reviewed by:** Karla G. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Exym EHR?** It allows you to customize your own templates for each specific billing program you have! This makes it easy for supervisors and providers! **What do you dislike about Exym EHR?** Reporting, anytime we need a new report we have to request it. Ideally, what would make it easier if we had access to all our own data fields and make customizable reports. **What problems is Exym EHR solving and how is that benefiting you?** Templates, some programs require us to verify information at every session. With the customizable templates we are able to capture the metrics we need, when we need them. **Official Response from Jessica Carey:** > Thanks so much for taking the time to leave a review! I think you're going to be very happy with the reporting updates coming in 2023 as well. :) ### 5. EXYM is user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Michele V. | Billing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Exym EHR?** EXYM is user-friendly. The billing function is handy. EXYM includes DMH responses on each claim. **What do you dislike about Exym EHR?** Customer service is not been the best in the last 2 years. Need reports on additional data. Creating activities is problematic, in my opinion. **What problems is Exym EHR solving and how is that benefiting you?** Helpdesk response is very slow. EXYM needs to hire more representatives to assist with their helpdesk and respond **Official Response from Jessica Carey:** > We appreciate your review Michele, and we are working to improve the Helpdesk response time with new hires and resources! ### 6. Exym is good, billing could be better **Rating:** 4.5/5.0 stars **Reviewed by:** Marino S. | DMH Billing Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Exym EHR?** How easy it is to use and navigate through tabs. **What do you dislike about Exym EHR?** When it comes to voiding and rebilling claims, it could be easier. **What problems is Exym EHR solving and how is that benefiting you?** On my end, there are no issues and if there was; Exym sends bulletins that keep us informed. **Official Response from Jessica Carey:** > Thanks Marino! We love having customers like you! ### 7. Great for Mental Health **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald G. | EMHS IS Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Exym EHR?** Easy to use. Intuitive menus. Help desk is awesome in responding to questions. **What do you dislike about Exym EHR?** The printing of the notes can be tedious. There should be a quick selection of the notes you want printed out. **What problems is Exym EHR solving and how is that benefiting you?** The billing for our Mental Health claims. **Official Response from Jessica Carey:** > We appreciate you and the time you took to write this review Ronald! Thank you so much. ### 8. Exym customer service is easy to access. Their reply is quick and the directions are clear. **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah R. | Admin Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2022 **What do you like best about Exym EHR?** I appreciate the help tab at the top of every page. **What do you dislike about Exym EHR?** I am new to Exym and have not come across anything I dislike. **What problems is Exym EHR solving and how is that benefiting you?** Exym helps my business submit our billing to Sage. **Official Response from Jessica Carey:** > Thanks for your review Sarah! We appreciate it. ### 9. Great **Rating:** 3.5/5.0 stars **Reviewed by:** Lindsey L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Exym EHR?** Easier to bill, refill and reconcile Charges with EXYM **What do you dislike about Exym EHR?** Sometimes it can be difficult to fix group sessions. **What problems is Exym EHR solving and how is that benefiting you?** Speed and accuracy **Official Response from Jessica Carey:** > Thanks for your review Lindsey! We appreciate users like you! ### 10. EXYM is great **Rating:** 4.0/5.0 stars **Reviewed by:** Nancy U. | Clinical Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Exym EHR?** The support and training team are very responsive. **What do you dislike about Exym EHR?** Some of the provider dashboards/functions could be simplified. **What problems is Exym EHR solving and how is that benefiting you?** EXYM has been assisting us in cleaning up old billing. **Official Response from Jessica Carey:** > I'm so glad our support has been able to help you in your role Nancy! Thank you so much for taking the time to write a review. ### 11. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea T. | Billing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Exym EHR?** I love Exym and their customer service. They were very attentive to my needs. **What do you dislike about Exym EHR?** I don't dislike anything. Ev erything worked really well, I didn't have any problems. **What problems is Exym EHR solving and how is that benefiting you?** It's helping me solve issues with client profiles. **Official Response from Jessica Carey:** > Andrea, we appreciate the time you took to leave a review! Thank you! ### 12. Good content but confusing to navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Sam N. | Therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2020 **What do you like best about Exym EHR?** The thing I like best about Exym is the auto save feature. I tend to write clinical notes rather slowly, so seeing that my notes auto save is very comforting, especially since the program logs you out if you step away for more than a few minutes. **What do you dislike about Exym EHR?** I do not like the formatting of the homepage. I find it very confusing. I also think navigating treatment planning and diagnosis information could be made much simpler. There are notes or plans under external docs or activities that should be in the same category. **What problems is Exym EHR solving and how is that benefiting you?** I am solving note organization. I realize the intervention/response sections have been tremendously helpful in portraying a more accurate sense of therapy sessions. ## Exym EHR Discussions - [What is Exym EHR used for?](https://www.g2.com/discussions/what-is-exym-ehr-used-for) - [View Exym EHR pricing details and edition comparison](https://www.g2.com/products/exym-ehr/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+01%3A09%3A35+-0500&secure%5Bsession_id%5D=c5526618-8051-4f00-a252-7b11b2df9430&secure%5Btoken%5D=94ece6b36fee38ee42f52ebcd32320a42a0b9d56ba4ff3bf4de2643a0de27885&format=llm_user) ## Exym EHR Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Clinical Workflow Management** - Multiple Medical Provider Access - Meaningful Use Reporting - Clinical Documentation **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Agentic AI - EHR** - Autonomous Task Execution ## Top Exym EHR Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (894 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews)