ExtensisHR Pricing Overview

I like that the service team is responsive and attentive, which is really helpful. The benefit prices are reasonable, and the systems process payroll accurately. The platform offers lots of good ancillary benefits and offerings that employees are interested in. Having a dedicated team that can answer HR questions is very helpful, and hiring and terminating is easier with ExtensisHR because they have good knowledge. Additionally, reduced benefit costs and the additional benefits offered by ExtensisHR are appealing, as is their competitive fee model. Review collected by and hosted on G2.com.

Tech systems are old and sometimes overly complicated to do simple tasks. Lack of a QuickBooks Online integration is problematic for accounting and finance teams. Review collected by and hosted on G2.com.

At this point, the only real positive we have experienced is the affordable benefits costs. Review collected by and hosted on G2.com.

The software is horrendous. We are going into month 3 and our implementation is not complete, there are still pieces of the software that are not built out. Our implementation team's quality of work is basically nonexistent. We have spent nearly as much time fixing the mistakes of the implementation team as we have actually using the software. It's impossible to integrate other softwares with ExtensisHR, our dev team has been attempted to integrate the software we provide with the platform with no luck. I use this software every single day and am still findind out more features that it is lacking. It's an incredibly manual software and frustrating to you. It takes an average of 10 clicks to get to view anything you are looking for and every time I ask for advice or assistance from our implementation team, they just tell me to use the search bar instead. Speaking of help from the implementation team, training on the software has been nonexistent. Every time we ask for assistance on how to do a simple task, they send us a "How To Guide". If someone had taken a couple of hours to truly train us on how to use the software, we wouldn't still be asking for "How To Guides" 3 months into using the software. ExtensisHR limits the admin's ability to view or update employee information but at the same time, when someone from the company emails their support, the support team asks for their SSN over email in their first response - I don't think I need to point out how inappropriate that is to verify over email. We signed a year contract but I am already counting down the days for when our contract is up and we can switch to a software that actually works. Review collected by and hosted on G2.com.