ExtensisHR Pricing Overview

So far, our transition to a new PEO has gone very well. We’re still learning everything Extensis has to offer, but each time we discover and start using a new feature, we’re impressed. The platform is simple to use and very intuitive. The staff we’ve worked with have been knowledgeable, efficient, responsive, and genuinely pleasant to deal with throughout the process. We’re also very happy with the benefits Extensis offers our team. The benefits enrollment period went smoothly, and the affordable insurance alone has made the switch well worth it.

Onboarding was a monumental task and we are grateful for all the help and guidance we received. The professionalism of Extensis Staff it top notch. When we did have an issue with a person, that was quickly resolved. Review collected by and hosted on G2.com.

The transition to the new 401K platform has felt a bit disjointed. It’s the one area where we didn’t fully understand the ins and outs with our previous provider, and it seemed that when we needed a little more hand-holding, it wasn’t really there. My understanding is that the 401K department is going through some restructuring, which may explain why our experience hasn’t been optimal.

Still, it did elicit some anxiety, since we’re responsible for our employees’ money and felt uncertain at times. Another frustration was that it sometimes seemed like different departments within Extensis weren’t communicating with each other. There was a lot of information we needed to provide for onboarding, and having to share the same details multiple times for different departments became pretty cumbersome. Review collected by and hosted on G2.com.

At this point, the only real positive we have experienced is the affordable benefits costs. Review collected by and hosted on G2.com.

The software is horrendous. We are going into month 3 and our implementation is not complete, there are still pieces of the software that are not built out. Our implementation team's quality of work is basically nonexistent. We have spent nearly as much time fixing the mistakes of the implementation team as we have actually using the software. It's impossible to integrate other softwares with ExtensisHR, our dev team has been attempted to integrate the software we provide with the platform with no luck. I use this software every single day and am still findind out more features that it is lacking. It's an incredibly manual software and frustrating to you. It takes an average of 10 clicks to get to view anything you are looking for and every time I ask for advice or assistance from our implementation team, they just tell me to use the search bar instead. Speaking of help from the implementation team, training on the software has been nonexistent. Every time we ask for assistance on how to do a simple task, they send us a "How To Guide". If someone had taken a couple of hours to truly train us on how to use the software, we wouldn't still be asking for "How To Guides" 3 months into using the software. ExtensisHR limits the admin's ability to view or update employee information but at the same time, when someone from the company emails their support, the support team asks for their SSN over email in their first response - I don't think I need to point out how inappropriate that is to verify over email. We signed a year contract but I am already counting down the days for when our contract is up and we can switch to a software that actually works. Review collected by and hosted on G2.com.