--- title: ExtensisHR Reviews meta\_title: 'ExtensisHR Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 85 reviews by the users' company size, role or industry to find out how ExtensisHR works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 85 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### ExtensisHR Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer support** from ExtensisHR, praising the team's quick resolutions and responsiveness. [(32 mentions)](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1234516&qs=pros-and-cons#reviews) Users highlight the **helpful support** from ExtensisHR, appreciating their dedication and clear communication throughout the process. [(31 mentions)](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1234730&qs=pros-and-cons#reviews) Users value the **rapid response time** of ExtensisHR, ensuring prompt resolutions and outstanding support for all concerns. [(14 mentions)](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1234641&qs=pros-and-cons#reviews) Users value the **exceptional support and professionalism** of ExtensisHR, transforming complex HR matters into manageable solutions. [(11 mentions)](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1234204&qs=pros-and-cons#reviews) Users commend the **staff competence** at ExtensisHR, highlighting their professionalism, responsiveness, and exceptional customer service. [(11 mentions)](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1234617&qs=pros-and-cons#reviews) Users report **overwhelming onboarding experiences** and poor communication between departments, leading to frustration and anxiety. [(4 mentions)](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1234706&qs=pros-and-cons#reviews) Users face significant **integration issues** with ExtensisHR, complicating software use and hindering operational efficiency. [(4 mentions)](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1234319&qs=pros-and-cons#reviews) Users find the **limited integrations** of ExtensisHR frustrating, complicating workflows and hindering overall efficiency. [(4 mentions)](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1993383&qs=pros-and-cons#reviews) Users express frustration with **onboarding issues** due to poor training and lack of communication among departments. [(4 mentions)](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=2231342&qs=pros-and-cons#reviews) Users face **payroll issues** requiring manual input and causing inconsistencies, complicating management due to unique organizational structures. [(4 mentions)](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1234719&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ExtensisHR ##### 1. Customer Support Users value the **exceptional customer support** from ExtensisHR, praising the team's quick resolutions and responsiveness. [ See 32 mentions ](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1234516&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined HR Services with Responsive Support" What do you like about ExtensisHR? I like ExtensisHR's HR functions and their compliance team, as they help us with the administrative and compliance challenges we face. This is particu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Extremely happy with ExtensisHR" What do you like about ExtensisHR? The HR support from ExtensisHR has been great. We are a small organization without a trained dedicated HR person on staff, so we lean heavily on Exten ##### 2. Helpful Users highlight the **helpful support** from ExtensisHR, appreciating their dedication and clear communication throughout the process. [ See 31 mentions ](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1234730&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined HR Services with Responsive Support" What do you like about ExtensisHR? I like ExtensisHR's HR functions and their compliance team, as they help us with the administrative and compliance challenges we face. This is particu ![Sarah R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah R.") SR Sarah R. Small-Business (50 or fewer emp.) 5.0/5 "ExtensisHR Support That Truly Cares" What do you like about ExtensisHR? From the very start, my Extensis team has been available, communicative, kind, and supportive. And did I mention patient? Because I have a LOT of ques ##### 3. Response Time Users value the **rapid response time** of ExtensisHR, ensuring prompt resolutions and outstanding support for all concerns. [ See 14 mentions ](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1234641&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined HR Services with Responsive Support" What do you like about ExtensisHR? I like ExtensisHR's HR functions and their compliance team, as they help us with the administrative and compliance challenges we face. This is particu ![Theresa V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theresa V.") TV Theresa V. 4.5/5 "Comprehensive HR Solution with Responsive Support" What do you like about ExtensisHR? What I like most about ExtensisHR is the response time I've received, especially from my account manager, Zori, and my HR manager, Anne Castro. They h ##### 4. HR Management Users value the **exceptional support and professionalism** of ExtensisHR, transforming complex HR matters into manageable solutions. [ See 11 mentions ](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1234204&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Extremely happy with ExtensisHR" What do you like about ExtensisHR? The HR support from ExtensisHR has been great. We are a small organization without a trained dedicated HR person on staff, so we lean heavily on Exten ![Ryan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan C.") RC Ryan C. 5.0/5 "Flawless Setup, Exceptional Support" What do you like about ExtensisHR? I really appreciate the quick resolution of any small issues by ExtensisHR, they get us back on track without delay. The team, including Valerie, Elli ##### 5. Staff Competence Users commend the **staff competence** at ExtensisHR, highlighting their professionalism, responsiveness, and exceptional customer service. [ See 11 mentions ](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1234617&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Extremely happy with ExtensisHR" What do you like about ExtensisHR? The HR support from ExtensisHR has been great. We are a small organization without a trained dedicated HR person on staff, so we lean heavily on Exten ![Leslie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leslie L.") LL Leslie L. Small-Business (50 or fewer emp.) 5.0/5 "ExtensisHR is very thorough, efficient and professional" What do you like about ExtensisHR? The staff at ExtensisHR is very patient and easy to work with. The implementation process has been easy and efficient. All the ExtensisHR employees th ### 5 Cons or Disadvantages of ExtensisHR ##### 1. Employee Management Users report **overwhelming onboarding experiences** and poor communication between departments, leading to frustration and anxiety. [ See 4 mentions ](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1234706&qs=pros-and-cons#reviews) See Related User Reviews ![Theresa V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theresa V.") TV Theresa V. 4.5/5 "Comprehensive HR Solution with Responsive Support" What do you dislike about ExtensisHR? During the onboarding, it was very overwhelming because there were so many different people from ExtensisHR contacting us. We were signing a lot of di TT Terri T. Small-Business (50 or fewer emp.) 5.0/5 "Smooth PEO Transition with Intuitive Platform, Great Support, and Strong Benefits" What do you dislike about ExtensisHR? The transition to the new 401K platform has felt a bit disjointed. It’s the one area where we didn’t fully understand the ins and outs with our previo ##### 2. Integration Issues Users face significant **integration issues** with ExtensisHR, complicating software use and hindering operational efficiency. [ See 4 mentions ](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1234319&qs=pros-and-cons#reviews) See Related User Reviews AL Andrew L. Small-Business (50 or fewer emp.) 5.0/5 "Attentive Support, Great Benefits, Needs Modernization" What do you dislike about ExtensisHR? Tech systems are old and sometimes overly complicated to do simple tasks. Lack of a QuickBooks Online integration is problematic for accounting and fi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.0/5 "Horrendously Out-Dated Software, Poor Quality Work from Implementation Manager" What do you dislike about ExtensisHR? The software is horrendous. We are going into month 3 and our implementation is not complete, there are still pieces of the software that are not buil ##### 3. Limited Integrations Users find the **limited integrations** of ExtensisHR frustrating, complicating workflows and hindering overall efficiency. [ See 4 mentions ](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1993383&qs=pros-and-cons#reviews) See Related User Reviews AL Andrew L. Small-Business (50 or fewer emp.) 5.0/5 "Attentive Support, Great Benefits, Needs Modernization" What do you dislike about ExtensisHR? Tech systems are old and sometimes overly complicated to do simple tasks. Lack of a QuickBooks Online integration is problematic for accounting and fi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.0/5 "Horrendously Out-Dated Software, Poor Quality Work from Implementation Manager" What do you dislike about ExtensisHR? The software is horrendous. We are going into month 3 and our implementation is not complete, there are still pieces of the software that are not buil ##### 4. Onboarding Issues Users express frustration with **onboarding issues** due to poor training and lack of communication among departments. [ See 4 mentions ](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=2231342&qs=pros-and-cons#reviews) See Related User Reviews ![Theresa V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theresa V.") TV Theresa V. 4.5/5 "Comprehensive HR Solution with Responsive Support" What do you dislike about ExtensisHR? During the onboarding, it was very overwhelming because there were so many different people from ExtensisHR contacting us. We were signing a lot of di TT Terri T. Small-Business (50 or fewer emp.) 5.0/5 "Smooth PEO Transition with Intuitive Platform, Great Support, and Strong Benefits" What do you dislike about ExtensisHR? The transition to the new 401K platform has felt a bit disjointed. It’s the one area where we didn’t fully understand the ins and outs with our previo ##### 5. Payroll Issues Users face **payroll issues** requiring manual input and causing inconsistencies, complicating management due to unique organizational structures. [ See 4 mentions ](https://www.g2.com/products/extensishr-extensishr/reviews?filters%5Bsentiment_snippet%5D=1234719&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Extremely happy with ExtensisHR" What do you dislike about ExtensisHR? The payroll system can be limited in it's ability to be customized. We have found that we have to do some things manually when they are outside the pa ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 3.5/5 "ExtensisHR Review" What do you dislike about ExtensisHR? Sometimes a lack on consistency across various teams. Would like more consistency and cohesiveness across the team assigned to our account. We have ![Teresa F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa F.") TF Teresa F. payroll and benefits manager Mid-Market (51-1000 emp.) 8/4/2026 "Payroll and Benefits Manager" 4.5/5 What do you like best about ExtensisHR? I have worked with ExtensisHR for more than 10 years, and I truly consider them a partner to our organization rather than simply a service provider. Our relationship feels seamless, and I really value how familiar they are with our organization, our processes, and our needs. From a payroll perspective, having knowledgeable, responsive support at my fingertips is extremely valuable. Whether it’s a routine question or a more complex situation, I consistently get the guidance and support I need. What I appreciate most is that the relationship goes beyond just completing tasks or delivering a service. There is a genuine working partnership, along with a clear willingness to understand our business and step in with support whenever we need it. Review collected by and hosted on G2.com. What do you dislike about ExtensisHR? The most challenging area tends to be the technology and overall system functionality, especially within the HR platform and its reporting capabilities. Although I’ve seen improvements over the years and I appreciate the continued investment in enhancing the systems, there are still limitations and constraints that can make certain processes—particularly reporting—more cumbersome than they need to be. Another challenge is integrating information with other systems. Because of the PEO structure, there are limitations on pushing data from the platform into other tools, which can create additional manual work when trying to connect processes or streamline workflows. Overall, I see these as opportunities for continued enhancement rather than major downsides to the partnership. More flexibility, stronger reporting capabilities, and additional integration options would add even more value and help reduce administrative effort. Review collected by and hosted on G2.com. What problems is ExtensisHR solving and how is that benefiting you? ExtensisHR helps take many of the administrative and operational complexities of payroll and HR off our plate, while still giving us access to knowledgeable resources when I need them. The combination of the systems, ongoing system enhancements, and dedicated support streamlines processes and creates greater efficiency in managing day-to-day HR and payroll responsibilities. One of the biggest benefits for us is having experienced support readily available. We don’t have to manage every issue or question on our own; instead, we have a team we can rely on to help navigate challenges and find solutions. That support lets us spend more time focused on higher-value HR initiatives and supporting the organization, rather than getting caught up in administrative issues. We also have strong employee relations support across the entire team, including workers’ comp, employee relations, and payroll—truly full 360 support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ervin P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ervin P.") EP Ervin P. Plant Manager Mid-Market (51-1000 emp.) 6/19/2026 "ExtensisHR: Outstanding Support and an Intuitive, Efficient HR Platform" 5/5 What do you like best about ExtensisHR? What I like most about ExtensisHR is the outstanding customer service paired with a truly user-friendly platform. Their team is consistently responsive and knowledgeable, and they’re always willing to go the extra mile to help whenever I need support. The platform is intuitive and efficient, and it makes managing payroll, benefits, HR administration, and employee data much simpler and easier to stay on top of. Review collected by and hosted on G2.com. What do you dislike about ExtensisHR? I don’t have any significant dislikes about ExtensisHR. Overall, the platform is user-friendly and reliable, and it has consistently met our HR and payroll needs. Review collected by and hosted on G2.com. What problems is ExtensisHR solving and how is that benefiting you? ExtensisHR helps address many of the administrative and payroll challenges that come with managing employees. The platform brings payroll processing, benefits administration, HR compliance, employee onboarding, and time tracking together in one centralized system. As a result, we’ve been able to cut down on manual work, improve accuracy, and save valuable time across our team. The biggest advantage for us has been the platform’s efficiency and dependability. Tasks that once required multiple systems or a lot of paperwork can now be handled quickly and accurately in one place. On top of that, the customer support team is responsive and provides timely help whenever questions come up, which makes it easier to resolve issues promptly and keep day-to-day operations running smoothly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 12/13/2023 "Extremely happy with ExtensisHR" 5/5 What do you like best about ExtensisHR? The HR support from ExtensisHR has been great. We are a small organization without a trained dedicated HR person on staff, so we lean heavily on ExtensisHR for support in this area. Our dedicated HR manager is responsive and extremely knowledgable. I especially appreciate having distinct dedicated experts: payroll, HR & our school manager. Review collected by and hosted on G2.com. What do you dislike about ExtensisHR? The payroll system can be limited in it's ability to be customized. We have found that we have to do some things manually when they are outside the parameters of the built in system. We are also a school so have some special needs regarding payroll which sometimes require a lot of manual entry from us. Review collected by and hosted on G2.com. What problems is ExtensisHR solving and how is that benefiting you? Extensis HR provides HR support to our small company where we need it. As our PEO they also coordinate employee benefits, and also assist with managing and administering leaves. Their customer support of our employees means that our HR staff has more time for other work. They are a great resource in helping to interface with other vendors - insurance company, training platforms, etc. Review collected by and hosted on G2.com. Show More 5/22/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/8/2025 "Streamlined HR Services with Responsive Support" 4/5 What do you like best about ExtensisHR? I like ExtensisHR's HR functions and their compliance team, as they help us with the administrative and compliance challenges we face. This is particularly beneficial for small to medium-sized businesses like ours. I also like the benefits they provide to all employees. The compliance team ensures we're in compliance for all states where we have employees, which is crucial since we have many remote employees. The HR functions keep us up to date with onboarding and any new updates. Additionally, I like the administrative functions they offer and the support team Review collected by and hosted on G2.com. What do you dislike about ExtensisHR? The application has room to upgrade Review collected by and hosted on G2.com. What problems is ExtensisHR solving and how is that benefiting you? ExtensisHR helps us with HR functions, payroll, and benefits. The compliance team ensures state compliance for remote employees, and they assist with administrative challenges common in small businesses. Their offerings streamline HR and keep our onboarding up to date. Review collected by and hosted on G2.com. Show More 6/4/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sarah R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah R.") SR Sarah R. Chief of Staff Small-Business (50 or fewer emp.) 2/27/2026 "ExtensisHR Support That Truly Cares" 5/5 What do you like best about ExtensisHR? From the very start, my Extensis team has been available, communicative, kind, and supportive. And did I mention patient? Because I have a LOT of questions. Most of all, I like that they don't treat me like a customer or a client but rather like someone they really care about. That's rare and fantastic. Review collected by and hosted on G2.com. What do you dislike about ExtensisHR? I have spent a full minute trying to think of something I dislike about ExtensisHR, and I cannot Review collected by and hosted on G2.com. What problems is ExtensisHR solving and how is that benefiting you? ExtensisHR is our payroll and benefits partner, as well as our recruiter and applicant tracking systematizer. They have walked me through all phases of starting up payroll and benefits, which has been no small feat since we are a very small start-up company with normal-sized company needs. They do not treat us as the little guy. In fact, they give us outsized service and attention. It makes all the difference in the world. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Small-Business (50 or fewer emp.) 4/16/2026 "Exceptional Payroll Processing and Proactive, Responsive Support" 4.5/5 What do you like best about ExtensisHR? I’ve found the payroll processing and overall support to be truly exceptional. Our payroll specialist is highly responsive and proactive, flags anything that looks out of the norm, and is able to support us right away whenever we need help. Review collected by and hosted on G2.com. What do you dislike about ExtensisHR? There are a few areas that I'd mention, although dislike is a harsh word. That said: I do feel like our HR support (Account manager/HRBPs) seem to be very busy. I'm not sure how many clients they support, but I find myself following up multiple times to get a response. I have an HR background, so there isn't much that I ask for, so I can't imagine clients without an internal HR person. When I do reach out, it takes time to get a response. Navigating the platform is not easy. Everyone knows that during onboarding, you are shown a lot of things in a short period of time and you won't remember/observe 90% of what you see. For Admins who are most likely very busy with their day job, we don't have the luxury to look around the platform and take advantage of what's available to us. I have asked to know more about what's available, to understand what other clients might find beneficial, etc. It would be helpful to have more support around this. For example, I only now found out about the recruitment team benefit and ONLY because my sales rep checked in with me and told me to take a look. 401k integration is limited. Unless we choose one of the three integration 401k options available, it is clunky to process our 401k payments every month. I thought moving to extensis would providing more time savings, but I admit I spend more time with Extensis than my prior payroll provider. I see AI is a topic for me to comment on, but I have not seen AI geatures anywhere Review collected by and hosted on G2.com. What problems is ExtensisHR solving and how is that benefiting you? Competitive pricing for benefits Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Elizabeth T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth T.") ET Elizabeth T. 4/6/2026 "Incredibly Helpful and Responsive with Room for Improvement" 4/5 What do you like best about ExtensisHR? I like that ExtensisHR is just there for me, almost like an extension of my team. As a seasoned HR person, it's incredibly helpful to have a resource I can turn to for backup, guidance, or help on HR-related items. I also appreciate how the team has been incredibly helpful and responsive over the past couple of years. Fior, who we’ve been working with recently, is amazing. Her follow-up emails are detailed and provide so much information, and I’m excited to be working with her. Review collected by and hosted on G2.com. What do you dislike about ExtensisHR? I do wish that the performance review platform was global. We have employees in both the US and Canada, and I would like to be able to use one platform to do performance reviews and goal setting for both countries. The last time I asked about this, it was impossible. I didn't hear back from the account manager. Review collected by and hosted on G2.com. What problems is ExtensisHR solving and how is that benefiting you? ExtensisHR is always there for quick HR questions and updates. It acts as an extension of my team, providing helpful guidance and detailed follow-up information, which is incredibly valuable. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller TT Terri T. Comptroller Small-Business (50 or fewer emp.) 1/19/2026 "Smooth PEO Transition with Intuitive Platform, Great Support, and Strong Benefits" 5/5 What do you like best about ExtensisHR? So far, our transition to a new PEO has gone very well. We’re still learning everything Extensis has to offer, but each time we discover and start using a new feature, we’re impressed. The platform is simple to use and very intuitive. The staff we’ve worked with have been knowledgeable, efficient, responsive, and genuinely pleasant to deal with throughout the process. We’re also very happy with the benefits Extensis offers our team. The benefits enrollment period went smoothly, and the affordable insurance alone has made the switch well worth it. Onboarding was a monumental task and we are grateful for all the help and guidance we received. The professionalism of Extensis Staff it top notch. When we did have an issue with a person, that was quickly resolved. Review collected by and hosted on G2.com. What do you dislike about ExtensisHR? The transition to the new 401K platform has felt a bit disjointed. It’s the one area where we didn’t fully understand the ins and outs with our previous provider, and it seemed that when we needed a little more hand-holding, it wasn’t really there. My understanding is that the 401K department is going through some restructuring, which may explain why our experience hasn’t been optimal. Still, it did elicit some anxiety, since we’re responsible for our employees’ money and felt uncertain at times. Another frustration was that it sometimes seemed like different departments within Extensis weren’t communicating with each other. There was a lot of information we needed to provide for onboarding, and having to share the same details multiple times for different departments became pretty cumbersome. Review collected by and hosted on G2.com. What problems is ExtensisHR solving and how is that benefiting you? Better and more affordable health insurance for our employees Additional benefits that we can offer to our employees such as dental, vision, hospital indemnity, life insurance, etc. A more stream lined and integrated payroll system for our two companies. Personalized HR coaching and guidance. Learning modules - which we look forward to using soon 15Five program to help us manage employee goals, benchmarking and employee reviews. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Mid-Market (51-1000 emp.) 6/16/2026 "Easy Onboarding & Benefits Tracking with Helpful Reporting Tools" 5/5 What do you like best about ExtensisHR? During this transition it was extremely helpful as an administrator to monitor employees during the onboarding and benefits enrollment process. I was easily able to run reports and reach out the employees directly if any pending items still needed to be completed. Review collected by and hosted on G2.com. What do you dislike about ExtensisHR? I have not experienced any downsides. The only thing for me as an administrator is to take extra time to learn and get accustomed to new platform. Review collected by and hosted on G2.com. What problems is ExtensisHR solving and how is that benefiting you? Better customer service to our managers and employees, especially from an HR standpoint. We feel we will have more hands-on experience then utilizing a PEO that was global that focused more on creating cases in the portal, that could take 72 hours for a response. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kat E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kat E.") KE Kat E. Office Manager Small-Business (50 or fewer emp.) 5/29/2026 "Outstanding Service, Room for UI Improvement" 4/5 What do you like best about ExtensisHR? I really like the service from ExtensisHR. The team is always very helpful, thorough, friendly, and there when you need them. I often use the PTO management feature, which is crucial for managing the US team from the UK office and ensuring compliance with company protocol. The initial setup was easy since everyone was very helpful. Review collected by and hosted on G2.com. What do you dislike about ExtensisHR? I think ExtensisHR can be a little confusing and not easy to navigate. With PTO, it would be good to see who is on leave when you are going to approve it. Review collected by and hosted on G2.com. What problems is ExtensisHR solving and how is that benefiting you? I use ExtensisHR for managing absences, employee starters and leavers, forms, and I-9s, especially through PTO management. It helps me manage the US team from the UK office, ensuring they follow company protocol. Review collected by and hosted on G2.com. 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