Everlytic Pricing Overview

April 11, 2025

Still using Everlytic and now they've launched their omnichannel including WhatsApp and AI.

There's no mistake in choosing them!

Update 2023/10/10

Here's an email I send to my VP on 2022/08/01

Hey

I’m very excited to share the below with you, more so because this is what we as Renault asked for earlier in the year.

I’m brining this to your attention because with the CRM development happening through PDC, that company building the new system keeps on “bad mouthing” Everlytic.

I still feel Everlytic is the most innovative communication business for us. When I first moved over to them, they develop the SMS response for us (and all their users), meaning when a emailer bounce it automatically triggers an SMS requesting our customer for their email address and the most important, automatically updating the data without any human action.

They have also given us email to SMS, meaning if we don’t have an email address but mobile only, by sending the customer a link the customer can view the emailer on their mobile the same it would have seen in their mail box.

Lastly, a reminder that they are a local company, in Melrose/Sandton. Their cost is in Rands with a top-up available. For the first time in probably 5 years there’s been a slight increase in price but has been consistent otherwise. We have an active “account manager, Colin” that frequently contact us with new information, offering training to anyone interested and support team that’s only an email away.

I thought credit should be given to those we so often work with and forget to share their achievements too, more so if their new function was triggered my idea’s we asked for😊

Liezl Review collected by and hosted on G2.com.

Current 2023, Our Corporate Identity has change. Our Social Media Icons is white on black. As it stands today, I have to change this manually with images.

Making this change will affect all users, so Everlytic developers are looking at assisting us.

Privious

currently - nothing

and you will see from my " letter to my boss" , i am fighting to not only keep them but get other departments to use them as well. Review collected by and hosted on G2.com.

Nothing, the staff are rude, tardy and service is very slow. Review collected by and hosted on G2.com.

Make sure you are aware of contract terms before signing up.

We signed up with Everlytic for our business under the impression that their offering matched our previous provider, particularly regarding their drag-and-drop editor and email design capabilities. Unfortunately, our experience was disappointing from the start. The platform’s functionality did not meet the quality or ease of use we were promised. In fact, the editor felt inferior, and the quality of our communications, which has always been a core priority for our brand, suffered as a result.

After sending only three campaigns, we submitted a formal cancellation request on 20 September 2024, clearly stating we would no longer be using the service beyond that month. Regrettably, our request was met with slow and delayed responses, and the cancellation was not processed timeously. This resulted in continued automated billing and additional charges that, in our view, are entirely unjustified.

We also found ourselves misinformed about the platform’s capabilities and were told only after our complaint that a template could be created for us. By then, the damage was done, and we had neither the time nor the confidence to continue.

While we have no issue paying for the single month we actively used the platform, we strongly disagree with the additional charges and cancellation fee given the poor service, delays, and misrepresentation of the product’s capabilities.

I would caution other businesses to carefully vet their requirements and expectations before committing to Everlytic. Our experience has been frustrating, and the lack of accountability and responsiveness leaves much to be desired Review collected by and hosted on G2.com.