EvaluationsHub Reviews & Product Details

EvaluationsHub is a unified B2B SaaS platform for managing supplier performance, vendor risk, ESG compliance, and customer experience evaluations. EvaluationsHub is the extra layer on your ERP for managing the full supplier performance (Delivery, Quality, Cost, Sustainability and ESG, Risk, Innovation, Satisfaction, Performance) vendor evaluations, or on top of your CRM for automating customer experience assessments in one place. It combines capabilities of Supplier Performance Management (SPM), Vendor Risk Management, and Feedback Management tools, enabling organizations to create scorecards, automate evaluations, and collect feedback from internal and external stakeholders. Designed for procurement, quality, and CX teams, EvaluationsHub supports use cases like supplier audits, vendor scorecards, customer health tracking, and ESG compliance evaluations. With built-in workflows, multi-channel survey distribution, and advanced analytics, it serves as a single hub for vendor performance management, customer feedback, and partner assessments—bridging the gap between supplier management, customer experience platforms, and project execution tools. EvaluationsHub replaces scattered spreadsheets, email-based surveys, and disconnected tools with a centralized workspace. You can manage supplier scorecards, conduct customer health assessments, launch multi-channel surveys, and run full evaluation projects from a single platform. Key features include: • Automated evaluation workflows: Push complete project templates to your stakeholders, from supplier audits to customer NPS initiatives. Assign responsibilities, collect feedback, and track progress—all in one place. • Scorecard builder: Customize performance criteria for different supplier categories or customer segments. Set weightings, attach documentation, and compare evaluations over time. Centralize all types of performance indicators and feedback sources: from surveys, documents, meetings, news, CRM or SRM data, and more. • Customer segmentation & insights: Group accounts by size, satisfaction, or strategic importance to identify patterns and take targeted actions. • Fully branded experience: Use your own custom domain, logo, colors, and sender address — deliver a white-labeled platform that looks and feels like your own. • Autopilot evaluations with full control: Set up recurring, fully customizable evaluations across suppliers, customers, or partners — automate deadlines, weights, and scoring logic while maintaining full oversight. • Analytics and dashboards: Get real-time insights into vendor compliance, customer loyalty, or project completion. Export reports or use integrations to connect to your BI tools. EvaluationsHub supports both internal and external stakeholder evaluations, helping your teams to manage everything from vendor risk management or customer journey scoring. Unlike traditional survey tools or project trackers, EvaluationsHub is purpose-built for high-impact evaluations that drive measurable outcomes. Whether you’re launching a supplier development program, tracking customer health scores, or running sustainability assessments across your value chain, EvaluationsHub gives you the structure, automation, and collaboration you need—without the chaos.