--- title: Epicor Prophet 21 Reviews meta_title: 'Epicor Prophet 21 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 206 reviews by the users' company size, role or industry to find out how Epicor Prophet 21 works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 206 scale: '5' date_modified: '2026-08-12' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Epicor Prophet 21 Reviews **Vendor:** Epicor **Category:** [Distribution ERP Software](https://www.g2.com/categories/distribution-erp) **Average Rating:** 4.0/5.0 **Total Reviews:** 206 ## About Epicor Prophet 21 For 50 years, Epicor has developed purpose-built solutions for distributors. Our unmatched industry expertise about the unique processes and requirements of distributors are reflected in our solutions, and we partner with customers to develop flexible solutions that meet their current and future needs to support their ongoing growth. With over 250,000 cloud users and a 90% retention rate, our innovative and award-winning solutions are used by leading global distributors who trust Epicor to run their business on a turnkey, integrated platform that streamlines their operations, delivers a seamless integration experience with their customers and suppliers, and drives real growth and profitability. Epicor Prophet 21 is the leading industry productivity solution designed for the unique needs of distributors. Prophet 21 provides the capabilities that distributors need to procure, assemble, ship and deliver the goods their customers want – quickly, efficiently and accurately. Essential supply chain processes are built into Prophet 21 to enable distributors of all sizes to increase sales, improve margins, and increase productivity. Prophet 21 integrates seamlessly with additional distribution systems and modules to deliver a turnkey solution that provides complete visibility into a distributor’s supply chain. Prophet 21 software enables the most critical business functions to work more efficiently, including: • Customer Relationship Management—CRM tools enable distributors to access information quickly and efficiently to streamline day-to-day processes while improving customer service. • Order Management—whether orders are manually entered, remotely via a mobile device or laptop, or online by a customer, information goes directly into Prophet 21 for fast order processing. • eCommerce—with Epicor Commerce a cloud-based eCommerce solution—distributors can increase sales, reach new customers, and shorten sales cycles for all their products and services. • Inventory Management—multiple dynamic inventory replenishment methods give the flexibility to lower carrying costs, minimize excess or obsolete inventory, improve cash flow, and increase customer service levels. • Purchasing—regardless of the number of warehouses, Prophet 21 distribution software centralizes the purchasing process to optimize buying power and inventory levels. • Warehouse Management System—WMS brings a new level of accuracy to all warehouse processes, including receiving, cross-docking, put-away, adjustments, picking, cycle counting, and inventory operations. • Financials—the Prophet 21 real-time general ledger provides up-to-the-minute financial statements, which provides a detailed picture of the company’s financial situation, and make knowledgeable business decisions—allowing distributors to be proactive instead of reactive. • Service and Maintenance—integrated Service and Maintenance helps keep track of service orders, service contracts, preventative maintenance schedules, warranties, and more, while monitoring service technicians’ schedules and open service orders. • Business Intelligence—Prophet 21 solution enables stronger, fact-based decisions with built-in standard reports, “as of” reporting, and analytics tools, while Epicor Data Analytics (EDA) provides interactive dashboards and analysis of data to quickly see important information about business performance. ## Epicor Prophet 21 Pros & Cons **What users like:** - Users appreciate the **ease of use** in Epicor Prophet 21, valuing its user-friendly interface and helpful resources. (11 reviews) - Users commend the **exceptional inventory management** capabilities of Epicor Prophet 21, enhancing efficiency in distribution operations. (6 reviews) - Users value the **system integration** of Prophet 21, effectively managing distribution, service, and manufacturing on one platform. (6 reviews) - Users appreciate the **fast operations and exceptional inventory management** of Epicor Prophet 21, enhancing their distribution processes. (5 reviews) - Users value the **effective customer support** of Epicor Prophet 21, appreciating its helpful resources and intuitive interface. (4 reviews) - Users value the **customization options** in Epicor Prophet 21, tailoring the platform to fit diverse business needs effectively. (4 reviews) - Helpful (4 reviews) - Integrations (4 reviews) - Users appreciate the **user-friendly interface** of Epicor Prophet 21, which simplifies operations and enhances user training. (4 reviews) - Users value the **extensive customization** capabilities of Epicor Prophet 21, facilitating tailored reports and functionality for diverse needs. (3 reviews) **What users dislike:** - Users find Epicor Prophet 21 **expensive** , citing high costs and limited support for new features and modules. (6 reviews) - Users find the **difficult customization** of Epicor Prophet 21 hampers workflow, impacting feature implementation and usability. (5 reviews) - Users are frustrated by **missing features** in Epicor Prophet 21, especially with the cloud transition affecting accessibility. (4 reviews) - Users experience **customization issues** in P21, facing challenges with extensive modifications and outdated UI elements. (3 reviews) - Users find **limited customization options** in Epicor Prophet 21 challenging for tailoring features to their needs. (3 reviews) - User Unfriendliness (3 reviews) - Difficult Navigation (2 reviews) - Feature Overload (2 reviews) - Learning Curve (2 reviews) - Learning Difficulty (2 reviews) ## Epicor Prophet 21 Reviews ### 1. P21 review **Rating:** 2.0/5.0 stars **Reviewed by:** thomas f. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** Good ERP, handles accounting, operations, sales and all other functions of the organization well **What do you dislike about Epicor Prophet 21?** if the product is not out of box it is difficult to work with P21 to find a solution. CAM's within epicor are not knowledgeable about product which creates a roadblock in our business growth **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Sales orders, accounting and warehouse management **Official Response from Vedika Khanna:** > Hi Thomas, thank you for your feedback about Prophet 21. We’re sorry to hear about your issues with using Prophet 21. We would like to learn more about the issue you are experiencing so we can deliver a solution quickly. Please email us at customerreferences@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you’ve experienced, and we look forward to resolving it quickly. ### 2. Prophet 21 is functionally good but performance is slow. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Epicor Prophet 21?** Allows for custom logic implementation. And Visual web rules are good. **What do you dislike about Epicor Prophet 21?** Slow performance. Complex roles assignment. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Custom Development. Integration with external API. ### 3. Support lacking **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2019 **What do you like best about Epicor Prophet 21?** We have been on the platform since 2008 so it is familiar. **What do you dislike about Epicor Prophet 21?** Updates are not always stable. When we update the system things that worked previously break. **Recommendations to others considering Epicor Prophet 21:** Make sure that you see in action the things that you are promised work the way you expect them to. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** We have been able to bring on a Service shop. However the Service and Maintenance is not as streamlined as we would like. ## Epicor Prophet 21 Discussions - [Why do the expected, required and promise dates differ between order, production and purchasing screens?](https://www.g2.com/discussions/26498-why-do-the-expected-required-and-promise-dates-differ-between-order-production-and-purchasing-screens) - 1 comment, 1 upvote - [Why does the expected, required and promise dates differ between order, production and purchasing screens?](https://www.g2.com/discussions/33159-why-does-the-expected-required-and-promise-dates-differ-between-order-production-and-purchasing-screens) - 1 comment - [View Epicor Prophet 21 pricing details and edition comparison](https://www.g2.com/products/epicor-prophet-21/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+23%3A09%3A11+-0500&secure%5Bsession_id%5D=665817b6-2a2f-4e13-81fd-53f0b0defdb0&secure%5Btoken%5D=91a8d47f0924d557ce697c77df624b08781b5b181144a143a06700c582545c63&format=llm_user) ## Epicor Prophet 21 Integrations - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) ## Epicor Prophet 21 Features **Accounting ** - Chart of Accounts - AP Automation - AR Automation - Order Entry - Tags & Dimensions - Cash Management - Payments Scheduling - Payment Settlements - Payment Methods - Warehouse Management - eCommerce Management - Financial Management - Stock Management - Order Management - Supply Chain Management - Distribution Management - Supplier Management - Project Management - Import/Export Management - Inventory Management - Invoice Management - Shipping Management - Returns Management - Sales Order Management **Accounting** - AP Automation - AR Automation - Audit Trail - Budgeting / Forecasting - Collections Automation - Financial Statements - Invoice Customization - Journal Entries - Monitor Cash Positions - Multi-Entity / Consolidation - Payment Processing - Recognition Rules - Reconciliations - Tags / Dimensions - Payments Scheduling - Payment Settlements - Payment Methods - Business Process Automation - Sales Automation - Marketing Automation **Warehouse Definition** - Locations - Warehouse Slotting **Inventory** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations - Sales Forecasting - Third-Party Integrations **Back Office** - Allocation - Asset Register - Maintenance - Organization Management - Purchase Orders - Requisition - Shift Scheduling - Sourcing - Status - Warranty Management - Inventory Management - Support Ticket Management - Calendar Management - Financial Management - Client Management - Workflow Management - Time Off Management - Training Management - Employee Management - Vendor Management - Supply Chain Management - Payroll Management - Compliance Management - Document Management - Communication Management - Warehouse Management - Enterprise Asset Management - Sales Management - Project Management - Distribution Management - Marketing Management - Resource Scheduling **Logistics** - Cross Docking - Receiving - Pick & Pack **Warehousing** - Locations - Multi-Warehouse - Third-Party **Front Office** - ATP - Checkout Process - Contact & Account Management - Field Service Dispatch - Product & Price List Management - Product Catalog - Promotions and Discounts - Quote & Order Management - Returns / Refunds - Storefront Design Tools - Territory & Quota Management - HR Management - Task Management - Customizable Fields - Purchase Order Management **Analytics** - Error Tracking - Order Tracking - Warranty Tracking - Serial Number Tracking - Inventory Tracking **Purchasing** - Demand - Purchase Orders - In Transit - Purchasing & Receiving **Integration** - Breadth of Partner Applications - Data Import and Export Tools - Integration APIs - Productivity Tools - Real-Time Data - Collaboration Tools - Data Analysis Tools **Inventory Management** - Customer Portal - Cycle Counting **Additional Functionality** - Batch Processing - Supplier Management - Shipping Management - Order Management - Supply Chain Management - 3PL Management - Workflow Management - Generative AI - Mobile Access - Customizable Fields - Financial Management - AI Copilot - Accounting - Inventory Optimization - Dock Management - Labor Management - Picking & Routing - Kitting - Real-Time Monitoring - Space Management - Reporting & Statistics - Yard Management - Compliance Management - Inventory Management - Multi-Channel Management - Returns Management - Shipping Labels - Ordering Automation - Barcoding/RFID **Sales & Marketing** - Customer Master - ATP - Order History - Returns - Credit Limits - Pricing & Discounts **Logistics** - Centralized Inventory Database - In Transit - Inventory Forecasting - Inventory Pricing and Costing - Inventory Reporting - Inventory Tracking / Ordering - Picking Methods - Picking Planning - Receiving - Shipping Options - Manufacturing Planning **Assembly** - BOM - Kitting **Platform** - Customization - Internationalization - Output Document Generation - Performance and Reliability - User, Role, and Access Management - Workflow Capability - Mobile Access **Logistics ** - Picking & Packing - Packaging - Shipping - Routing - Tracking - Cost Tracking - Activity Tracking - Order Tracking **Production** - BOM - Defects - Identify Demand - Manage Resources - MPS - MRP - Production Plans - Rework - Shop Floor - Waste - WIP **HR** - Payroll - Workforce Management - Workflow Management **Reporting & Analytics** - Custom Reporting - Dashboards - Integration - Activity Dashboard **Generative AI** - Generative AI **Generative AI** - Generative AI **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing - Customer Database - Activity Dashboard - Transaction History - Budget Tracking - Cost Tracking - Alerts/Notifications - Status Tracking - Demand Forecasting - Customer History - Serial Number Tracking - Status Tracking - Third-Party Integrations - Demand Forecasting - Activity Dashboard - Alerts/Notifications **Agentic AI - ERP Systems** - Decision Making **Agentic AI - Distribution ERP** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning **Additional Functionality** - Data Import/Export - Reminders - AI Copilot - Performance Metrics - Accounting - Billing & Invoicing - Point of Sale (POS) - Quotes/Estimates - Customizable Templates - Reporting & Statistics - Customizable Branding - Drag & Drop - Access Controls/Permissions - CRM - Integrated Business Operations - Multi-Location - Bills of Material - Reporting/Analytics - Customizable Reports - Visual Analytics - Business Intelligence **Additional Functionality** - Barcode Recognition - Multi-Currency - Accounting - Quotes/Estimates - API - Document Storage - Customizable Fields - Data Import/Export - CRM - Real-Time Reporting - Order Processing - Customizable Reports - Reporting & Statistics - Access Controls/Permissions - Barcoding/RFID - Activity Dashboard - Inventory Optimization - Real-Time Data - Barcode/Ticket Scanning - Bills of Material - Real-Time Analytics - AI Copilot ## Top Epicor Prophet 21 Alternatives - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - 4.1/5.0 (4,761 reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - 4.4/5.0 (1,919 reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - 4.2/5.0 (864 reviews)