I use Epicor Prophet 21 mainly for distribution, service, maintenance through the service order, and rental. What I really like about it is how it centralizes everything, making it easier to keep track of things. It centralizes all our workflows from acquiring an asset to financing, dealing with the customer, and managing the distribution parts, including freight. This control over the full workflow of our inventory in a centralized manner is a huge benefit. I also appreciate the ability to customize Epicor Prophet 21; it comes with all necessary features already included in the package, but its flexibility allows us to meet the specific demands of different clients by tailoring it to our needs. Review collected by and hosted on G2.com.

One of the hardest parts about Epicor Prophet 21 as an analyst or a developer is the troubleshooting part. Even though it's possible to customize and go quite deep, it can get hard to troubleshoot. There's a lot of places, like the business rules, that can be applied in different ways, fields, and windows. It gets hard sometimes to just track when there's an issue, like if a field is being changed by a business rule triggered by another change. So, it can get tricky to track back what's causing the issue. As far as the audit, logs, and everything else, it can be hard to get all that. Also, I've heard that the initial setup was tricky, especially the transfer to the web client. Review collected by and hosted on G2.com.

With recent update prophet 21 is became much faster and more better to use. I felt its impressive in speed and performance. It has enhanced inventory control capabilities and improved reporting functionalities. Order processing and accounting is become more organised and user interface is more user friendly when using in daily tasks. Its integration with other business applications makes it convenient option and it streamlines the process. The software is very adaptable to the requirements of our business operation Review collected by and hosted on G2.com.

This software satisfies our business operation well and new version of prophet 21 is easier and faster to use than its previous version. However there is still a learning process to start use of application and sometime it glitches when big amount of data is being handled. Some more upgrades and maintenance services are still crucial for ensuring stable operation Review collected by and hosted on G2.com.

What I like most about Epicor Prophet 21 is that it’s designed specifically for distribution businesses, and it does a great job balancing deep operational functionality with a more modern, Microsoft-based ecosystem. It brings sales, purchasing, inventory, accounting, and warehouse workflows together in a single platform, which helps streamline day-to-day work across departments and keeps processes more consistent.

Another key strength is its flexibility around reporting and integrations. P21 works well with SQL Server, Power BI, Excel, and other Microsoft technologies, which makes it easier to build dashboards, automate reporting, and connect with external systems than many older ERP platforms.

I also appreciate how well it supports detailed distribution workflows, including pricing structures, order processing, inventory management, and wireless warehouse operations. At the same time, it remains customizable enough to fit different business processes without forcing everything into a one-size-fits-all approach.

From an IT and administration standpoint, the web-based architecture, API capabilities, and broader ecosystem support make it easier to maintain, troubleshoot, and expand over time compared with more legacy distribution ERPs. Review collected by and hosted on G2.com.

One of my biggest frustrations with Epicor Prophet 21 is that performance and responsiveness can be inconsistent at times, especially in cloud-hosted environments or during peak usage. Certain screens, inquiries, or processes can feel slower than expected for users who spend most of the day working in the system.

Another challenge is that while P21 is highly customizable, that same flexibility can also add complexity. Over time, customizations, Dynachanges, reports, integrations, and third-party add-ons can make an environment harder to troubleshoot, upgrade, and properly document. Some workflows also still feel like a blend of legacy design patterns alongside newer web-based functionality.

Reporting and data access are strong, but fully leveraging them often requires technical knowledge of SQL, views, business rules, and the underlying database structure. For companies without solid internal IT or BI resources, that can become a real limitation.

There can also be gaps between different modules or tools within the Epicor ecosystem, where certain features feel less unified than you’d expect from modern cloud-native ERP platforms. Upgrades, printing configurations, and integrations can sometimes require more vendor coordination and troubleshooting effort than anticipated. Review collected by and hosted on G2.com.

I like the reconciliation features in Epicor Prophet 21, and I find the report studio easy to use. The software provides continuous monitoring of RNI and inventory, offering management visibility to ensure proper values. Review collected by and hosted on G2.com.

Inventory costing is an issue for us. We are on MAC, and validating the cost of inventory is very time-consuming and tedious. The initial setup was also time-consuming, and while the consultants were generally very good, they were pretty high level. Having experts in accounting and supply chain who understand how they tie together would have been beneficial. Review collected by and hosted on G2.com.

I find Epicor Prophet 21 to be very powerful and user-friendly, with numerous options for modification and planning. The distribution tools are particularly impressive. I appreciate the ability to extract detailed information about sales and purchases, which is crucial for evaluating purchase performance against customer backorders or stock shortages. Review collected by and hosted on G2.com.

I think an area that could be improved in Epicor Prophet 21 is the alerts or suggestions about better purchasing methods for specific items or suppliers. Managing items with erratic sales or suppliers who only have a few items can be challenging, especially with long review cycles. Review collected by and hosted on G2.com.

I like the fact that Epicor Prophet 21 is a very flexible software. Even if out of the box the solution doesn't have the option I'm looking for, there's always a workaround by using SQL or SSRS. Review collected by and hosted on G2.com.

Many features aren't developed enough or are too basic. Reports are not very insightful. Feels like developers don't necessarily know what they are building the tools for. The integration was quite difficult because we were coming from a very basic accounting software with an add-on software. Review collected by and hosted on G2.com.

I like the use of text instead of codes in Epicor Prophet 21, which is a big improvement over Mincron. I also like that everything is searchable. If I don't know a part number, I can look it up easily using text searching. Review collected by and hosted on G2.com.

It's slow at times, and sometimes visually can be overcomplicated. I think there are too many screens in general; I wish more screens did a greater number of things instead of breaking tasks up into multiple screens (like printing functionality). Review collected by and hosted on G2.com.

I find Epicor Prophet 21 to be very strong for the distribution business. It has just enough limited flexibility to adapt to distribution-centric business needs. I appreciate the programmability tools that allow me to extend its capabilities to meet specific business rules and workflows that are valuable to my operations. Additionally, I integrate it with many other tools through various APIs, integration tools like the Workato Automation Studio, and traditional file-level interfaces, enhancing its functionality within my suite of tools. Review collected by and hosted on G2.com.

There's still quite a bit of inflexibility that makes it difficult when moving out of core distribution functions. Even though they've added modules for other areas, many of them are too weak for seriously operating those areas. Support is particularly weak and relies on the customer having advanced in-house knowledge to prove problems are in the product and not the customer's doing. Review collected by and hosted on G2.com.

Customization within each transaction. Each user is able to set up to their personal preferences and liking. Having the ability to make dyna changes to our companies needs is a major plus. Review collected by and hosted on G2.com.

The bugs after each update. Screens changing after each update. Sometimes the user may not like the changes after the update. It would be nice if the courses updated when the system did. Review collected by and hosted on G2.com.

I find that Epicor Prophet 21 keeps good accountability with accounting GL transactions. I also like that it can be customized. The initial setup of Epicor Prophet 21 was easy. Review collected by and hosted on G2.com.

Epicor Prophet 21 is kind of a middle-of-the-road ERP. The focus seems to be off-centered from customer desires, prioritizing new bells and whistles over basic functionality. For example, changing location on orders and copying orders could be smoother. The security aspect is a pain since it is menu-based, unlike how other ERPs handle security. From a user perspective, the support needs improvement. There's a lot of opportunity to improve and plenty of low-hanging fruit for a better customer experience. It also lacks better, more real-world handling of scenarios. Review collected by and hosted on G2.com.