It's been two months since this profile received a new review

Endear Reviews & Product Details

Endear helps retail brands turn customer relationships into revenue. Our retail CRM and clienteling platform gives your team the tools they need to sell more effectively, whether they're on the sales floor or reaching out to customers across email and text. We believe retail success comes from authentic connections. That's why we've built a platform that helps your sales team create personalized experiences at scale. Store associates and marketing teams use Endear to understand their customers better, reach out with targeted campaigns, and track the impact of every interaction. Our signature Shoppable Stories feature lets your team curate personalized product recommendations that feel like getting style advice from a friend. Plus, with integrated live chat, your online shoppers get the same high-touch service they'd experience in store. The result? Bigger cart sizes, higher conversion rates, and customers who keep coming back. What sets us apart is our laser focus on retail. We're not just another CRM – we're built specifically for brands who understand that genuine customer relationships are the key to growth. By combining customer data, communication tools, and performance tracking in one platform, we help your team deliver the kind of personalized shopping experience that drives real results.

Product Website

Seller

Endear

Discussions

Endear Community

Languages Supported

English, French, Spanish

Product Description

Endear is a retail CRM tool built for in-store associates to use with clienteling in mind. Associates can reach out to customers over email and text with personalized & engaging content. Associates count on Endear to promote sales and events at their stores, connect shoppers with the right products, and track how outreach impacts in-person and online sales.

Overview by

Endear Marketing

Pricing

Pricing provided by Endear.

Professional

$300.00

View More Pricing Information

Endear Integrations

(4)

Verified by Endear

Endear Media

Endear Demo - Know the Who, What and Where

Track user performance across channels and locations.

Send bulk messages that look like they were sent one by one.

Chat with customers at scale over email and text.

Endear Demo - Direct to Consumer Selling

Curate and share product recommendations over email and text.

Segment customers by order behavior and purchase location.

Create notes and tasks on customer profiles to stay organized.

Official Downloads

(1)

edit

G2 reviews are authentic and verified.

Here's how.

Angela H.

Supervisor

Mid-Market (51-1000 emp.)

2/25/2025

"Endear has brought our team closer to our clients!"

4.5/5

What do you like best about Endear?

We’ve been able to create seamless and personal connections with our previous and new clients and communicate with them in much easier ways! Review collected by and hosted on G2.com.

What do you dislike about Endear?

At first, using the platform felt overwhelming and confusing, lots of different folders/tabs/etc but we’ve managed throughout time how to make it work for us! Review collected by and hosted on G2.com.

trin w.

sales associate

Mid-Market (51-1000 emp.)

2/21/2025

"used to enhance the customer experience"

4/5

What do you like best about Endear?

I like the layout of the website because it is easy to navigate and customizable to enhance the consumer's experience Review collected by and hosted on G2.com.

What do you dislike about Endear?

I think that the most dislikable aspect is the fact that the customer's profile is sometimes harder to read and it would be better to make it easier to find customers in the database Review collected by and hosted on G2.com.

Jose S.

Merchandize/Sales lead

Mid-Market (51-1000 emp.)

2/25/2025

"Effortless tool to reach out to clients"

5/5

What do you like best about Endear?

I think is great how endear is tied to shopify making the tagging of clients so easy and organized. I love how the integration to AI responses makes easy to reach out and edit emails to make it more personalized. Review collected by and hosted on G2.com.

What do you dislike about Endear?

I would say when email templates are created there is very little room to edit or delete older templates that are lingering. Review collected by and hosted on G2.com.

Giselle Y.

Store Manager

Mid-Market (51-1000 emp.)

2/25/2025

"Exceptional Service"

5/5

What do you like best about Endear?

Creating meaningful customer connections and the ability to cater to each customer need. Review collected by and hosted on G2.com.

What do you dislike about Endear?

The inability to customize the user in templates for team connections. Review collected by and hosted on G2.com.

Olivia O.

Sales Associate

Small-Business (50 or fewer emp.)

2/25/2025

"Helpful but confusing website"

3.5/5

What do you like best about Endear?

I like the concept and building my client list Review collected by and hosted on G2.com.

What do you dislike about Endear?

I get confused about the shared inbox and I often lose the message thread I started Review collected by and hosted on G2.com.

Sydney F.

Store Leader

Mid-Market (51-1000 emp.)

11/18/2024

"Engaging With Clientele Via Endear"

4/5

What do you like best about Endear?

I really enjoy that we have the freedom to customize and personalize our messages to our clientele. It allows us, and the guests, to feel that we are truly putting our intentional time and energy into our interactions! Review collected by and hosted on G2.com.

What do you dislike about Endear?

I wish we were able to create our own campaigns for our stores and send out mass messages when we are trying to spread the word about new product or limited sales! Review collected by and hosted on G2.com.

Maxwell H.

Lead Stylist

Mid-Market (51-1000 emp.)

2/20/2025

"A great platform for client outreach made simple!"

5/5

What do you like best about Endear?

Look books have been the biggest take away for me personally. Being able to showcase personalized look books for any of my clients has truly made relationships much better. Review collected by and hosted on G2.com.

What do you dislike about Endear?

I wish I could send out more than 100 emails at once, instead of going from client page to client page. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

2/25/2025

"New onboarding for menswear brand"

4.5/5

What do you like best about Endear?

Onboard meetings have been smooth and easy. The academy portion of the website made my team confident enough to move forward with the process. Review collected by and hosted on G2.com.

What do you dislike about Endear?

Our company is just about to onboard at 2 of our 5 locations. More opinions to come as we trial but speaks volume we wanted to trial at multiple locations to start. Review collected by and hosted on G2.com.

Verified User in Luxury Goods & Jewelry

Mid-Market (51-1000 emp.)

4/11/2025

"Useful"

2.5/5

What do you like best about Endear?

The email templates are very useful and product integration is great. Review collected by and hosted on G2.com.

What do you dislike about Endear?

Sometimes, the platform writes emails to my clients without the writer's or my consent. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

2/14/2025

"Makes Life Easier"

4.5/5

What do you like best about Endear?

The best part about Endear is that client outreach can be done seamlessly as it houses all of the information you need to not only contact the customer, but to create a unique and personal experience. Review collected by and hosted on G2.com.

What do you dislike about Endear?

The reports endear has are somewhat difficult to read - better viewing options would be great. Review collected by and hosted on G2.com.