--- title: Endear Reviews meta_title: 'Endear Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 34 reviews by the users' company size, role or industry to find out how Endear works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 34 scale: '5' date_modified: '2026-07-17' parent_category: name: Retail url: https://www.g2.com/categories/retail --- # Endear Reviews **Vendor:** Endear **Category:** [Retail Intelligence Software](https://www.g2.com/categories/retail-intelligence) **Average Rating:** 4.4/5.0 **Total Reviews:** 34 ## About Endear Endear is the AI-powered clienteling platform for modern retail brands that want to build meaningful customer relationships at scale. With over 2,000 retail stores around the globe driving more than $1 billion in attributed sales, Endear empowers store teams with unified customer profiles, real-time data, and AI that automatically identifies who to reach out to, when, and what to say so associates spend their time selling, not searching. By streamlining outreach across channels like text, email, and WhatsApp, Endear helps deliver personalized, high-impact customer experiences that increase foot traffic and boost sales. With every engagement trackable and actionable, Endear is redefining retail ROI so every store becomes a performance channel and every interaction becomes a revenue moment. ## Endear Pros & Cons **What users like:** - Users value the **personalization features** of Endear, enhancing customer engagement and driving store revenue effectively. (16 reviews) - Users appreciate the **ease of use** of Endear, enabling simple client connections and seamless navigation. (15 reviews) - Users love the **customization features** of Endear, enhancing customer engagement and driving tailored communications effectively. (14 reviews) - Users appreciate the **seamless integration with Shopify** , enhancing personalized marketing and driving customer engagement effectively. (12 reviews) - Users value the **personalized marketing and clienteling** features of Endear, enhancing customer relationships and engagement. (11 reviews) - Customer Support (10 reviews) - Customer Management (8 reviews) - Customizability (8 reviews) - Helpful (8 reviews) - User-Friendly (8 reviews) **What users dislike:** - Users find the **limited customization** of Endear restrictive, impacting their ability to tailor the platform to specific needs. (7 reviews) - Users find the **difficult customization** in Endear hampers their ability to tailor the platform to their needs effectively. (6 reviews) - Users find the platform lacks **missing features** like more organization options and better email selection capabilities. (6 reviews) - Users find the **template issues** limiting, citing complications in searching and a lack of customization options. (5 reviews) - Users find the **learning curve steep** , with complicated customer searches and unclear profiles challenging at first. (4 reviews) - Not User-Friendly (4 reviews) - Email Issues (3 reviews) - Filtering Issues (3 reviews) - Limited Features (3 reviews) - Limited Templates (3 reviews) ## Endear Discussions - [What is Endear used for?](https://www.g2.com/discussions/endear-cdp-what-is-endear-used-for) - 1 comment - [What is Endear used for?](https://www.g2.com/discussions/what-is-endear-used-for) - 1 comment - [View Endear pricing details and edition comparison](https://www.g2.com/products/endear/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+02%3A29%3A56+-0500&secure%5Bsession_id%5D=96fdffca-12e4-4cf1-893c-0b22b869b3c5&secure%5Btoken%5D=73c4eca78df125c4b25e5f410a977438942fe864f13488da647cc2093fbef765&format=llm_user) ## Endear Integrations - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) ## Endear Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Data Sourcing** - Data Enrichment - Expandability - Content Marketing - Multiple Devices **Data Management** - Data Types - Consolidation - Cleansing - Validation - Correction **Data Management** - Consolidation - Data types - Correction - Cleansing - Validation **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Support Analytics **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Intelligence** - Marketing Metrics - Recommendation Engine **Analytics** - Forecasting - KPIs - Dashboards - Integration **Analytics** - KPIs - Reports and Dashboards - Predictive analytics **Reporting & Analytics** - Reporting - Dashboards ** Internal Use** - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Mobile** - Mobile dashboard - Mobile application **Generative AI** - AI Text Generation **Mobile & Social** - Mobile User Support **SMS Platform** - Reporting - Automation - White Label - Short Codes - API Integration **Platform Additional Functionality** - Cloud - On-Premise **Agentic AI - Retail Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration ** - Marketplace - Retail POS - Other software **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **AI Automation - SMS Marketing** - AI SMS **Generative AI** - AI Text Generation **Agentic AI - Retail Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Endear Alternatives - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,465 reviews) - [LocaliQ](https://www.g2.com/products/localiq/reviews) - 4.5/5.0 (1,048 reviews) - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - 4.6/5.0 (685 reviews)