Elead Reviews & Product Details

Elead Overview

What is Elead?

Elead exists to help dealers convert leads into sales, prospects into customers, and customers into trusted long-lasting and rewarding relationships. As pioneers in automotive CRM, we offer a sophisticated yet service-oriented operation that encompasses a dynamic technology platform, a large, responsive call center, and integrations with all DMS providers. Learn why so many dealerships and dealer groups choose to partner with Elead.

Elead Details
Website
Discussions
Elead Community
Languages Supported
English
Product Description

Elead helps Auto Retailers bridge the gap between sales, service, and marketing operations. The companys automotive CRM, Contact Center, and Service Drive technologies are the foundations of its all-encompassing suite of retail solutions empowering dealers to operate more profitably through strategic business advantage.

How do you position yourself against your competitors?

Today's automotive retail demands a more sophisticated recipe to contend with disruptions; one that requires a focus and discipline for us and our Dealer communities to connect with consumers according to new technology expectations. ELEAD CRM is committed to building a future of innovation that brings people together and ignites exceptional experiences at moments that matter in their lives.

Our independence as a privately-owned company underpins our competitive advantage. We are accessible to clients no matter our company role - even the highest-ranking members in the organization. We are nimble in our product development. We listen, assess and implement.


Seller Details
Seller
ELEAD1ONE
Company Website
Year Founded
1985
HQ Location
Valdosta, Georgia
Twitter
@eleadcrm
2,475 Twitter followers
LinkedIn® Page
www.linkedin.com
538 employees on LinkedIn®

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Elead Reviews

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The support and functionality make this an essential part of our life. Sales, Service, Prospecting and Handling Leads it's the best tool on the market for our 17+ stores. Review collected by and hosted on G2.com.

What do you dislike?

The only issue is you would like more innovation, faster. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's the only solution that doesn't fail and is easy to navigate and fairly user friendly. While the other solutions have some sexy add on's the reality is that you don't use those things 99% of the time and eLead does everything you need with support that is knowledgeable and competent. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Lead Handling, Follow Up, Showroom Activities, Staying in Touch with our Customers, Marketing Review collected by and hosted on G2.com.

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AA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Best crm I have ever used ever. Without question Review collected by and hosted on G2.com.

What do you dislike?

Nothing. I have used ten or so crms and none are close to leads. Perfect prospecting great Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Data mining. Lead follow up, phone follow up Review collected by and hosted on G2.com.

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Pre-Owned Sales Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Very easy to navigate unlike Reynolds Contact Management, Easy to load customers. Load credit infomation and push it straight to Eleads Review collected by and hosted on G2.com.

What do you dislike?

I wish the mobile app was a little better Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's the best CRM I've used in the automotive business. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We load all of our clients in through Eleads and keep in contact with them. Rather than just logging them on paper. It's amazing. Review collected by and hosted on G2.com.

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Student
Automotive
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ability to multitask and the interface is modern and updated. You can pull reports to view all sales tasks for the day, month Nd year. You can use the mobike app to stay updated at all times. Review collected by and hosted on G2.com.

What do you dislike?

The BDC section of elead Ruin your leads. The debt follow protocol and get paid for setting up false appointments that are unqualified or not interested. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try and see if it works for you and your team Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is a vast improvement from dealersocket. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Its simple to use and consistent. It makes it super simple to communicate with customers Review collected by and hosted on G2.com.

What do you dislike?

It exits out my emails and my profiles for no reason Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I have heard it is cheaper and is a good software for business Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Just to use one profile at a time, and to just continue learning it more. I realize that it makes it easier to communicate with customers hassle free. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Reports are helpful to keep your staff on track Review collected by and hosted on G2.com.

What do you dislike?

Tech support is sluggish. Constantly having issues with alerts and making changes seems to take ages. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Great for setting tasks and policing that they’re being completed. Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

ELeads is so customization when it comes to your business! Review collected by and hosted on G2.com.

What do you dislike?

The only issues I have ever had is that they have spells where the page shuts down. But they are very quick to have it running properly again. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would suggest to use them over any other CRM. User friendly and good for businesses that are looking to have custom controls throughout the software. So overall ease of use and customization are what I like the most. They are headed in the right direction and are improving there product more and more everyday. Keep it up! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The CRM is the best one I have ever worked with in the auto industry. Review collected by and hosted on G2.com.

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internet sales manager
Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

able to maintain constant communication with customers through e mails, calls and text Review collected by and hosted on G2.com.

What do you dislike?

you have to wait for a reply form the customer to continue to text, no response you can not send a follow up text. I understand we can not text if the respond stop but if no response no way to further follow up Review collected by and hosted on G2.com.

Recommendations to others considering the product:

make sure they get everything set up correctly when y9ou start and watch them they are prone to errors Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

able to set up a long term follow up program with customers Review collected by and hosted on G2.com.

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UA
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Puts all customers in one program, makes it easy to manage Review collected by and hosted on G2.com.

What do you dislike?

It looks really ugly. It can also be fairly difficult to get used to. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I’m helping sell cars. Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ability to pull up customers quickly and view all their records Review collected by and hosted on G2.com.

What do you dislike?

Very slow at times, downtime is a real issue. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good program basics but could use better stability Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Benefits: quickly being able to pull up customers and view their records, schedule appts, etc Review collected by and hosted on G2.com.

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Program Director
Education Management
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ease of use as well as personalization within the program. The program is very user friendly. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the autofill categories and follow up actions auto-populate incorrectly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking of customer contact is important in the car sales industry. This program allows for appointment setting, confirmations, follow ups, and other sales tracking functions. Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We used to use an older outdated crm and now we use ELEAD1ONE which after using for a while and getting used to it it’s great. Review collected by and hosted on G2.com.

What do you dislike?

Nothing at this moment everything is great it’s a great system Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Learn all the tabs Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer relations management is solved Review collected by and hosted on G2.com.

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UA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It has everything within one website. It’s not overly complicated. Review collected by and hosted on G2.com.

What do you dislike?

That you need to get permission to text customers on the website. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It’s super easy to use and not overly complicated. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The CRM itself is incredibly powerful and user-friendly but where this platform truly shines is with the team that built and manages it. The ELeads support team have proven themselves time and time again to be a relevant resource for equipping your team with best practices. As the platform continues to evolve its capabilities as they adapt to the demands of the ever-progressing automotive industry, they’re happy to walk-through new integrations and tools that are usually added to your suite of products free of charge. Our dealerships have experienced trackable growth in lead quality without having to spend the extra cash on fishing for more leads from 3rd party vendors. Over the past 3 years of being with Eleads, we have cut our lead costs by over 50%! This means everything in an industry where eCommerce is the leading source for providing our revenue streams. We highly recommend giving ELeads a chance to earn your business, you will not regret taking this step forward in increasing your quality of services. Review collected by and hosted on G2.com.

What do you dislike?

I wish they would come visit more than once a quarter with those delicious cookies! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer retention is part of the bedrock of our company’s mission statement. ELeads CRM matches perfectly with our need to stay connected with our customers throughout their ownership experience with their vehicles. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

This company values their clients. They are constantly changing and upgrading to make the CRM faster and more efficient for its users. The entire staff will get together to work on something if you need help or a way to do things differently. I like that when I want to make a change to my workflow or follow up they make it as easy as a conversation. I've had 2 reps with this company and with the switch because one was promoted it was smooth and easy stepped in right where we left off! Review collected by and hosted on G2.com.

What do you dislike?

The mobile app works for on the road but is not as efficient as I would like it to be. I work round the clock for the internet department and adding inventory selections is difficult through the app, but that is my only complaint! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I've worked with many other CRM companies and although Eleads is still building they have the best customer support, I've never had to worry if a problem was being taken care of or if they for got about me. Try it you wont be disappointed! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy communication with customers. Changing the way we do things to suit their needs is #1 to us and ELeads is always helping and offering ways to make that happen. Sometimes I think about something I would like to try out and I just call my rep and he always takes care of most of the time within 24 hours. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The soft ware offers a lot of customization which is vital in the Automotive industry to achieve any advantage. The tool is easy to navigate and they create relationships with their Dealers rather than software as a solution. Review collected by and hosted on G2.com.

What do you dislike?

The reporting is not self defining and can be perceptually inaccurate in some cases. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A CRM is a big piece of the operations. If it is not part of your culture, if it is not embraced by the Senior Leadership it will make zero difference what tool it is that you use. I would recommend this one highly, and if you communicate with them they can make it do just about anything. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Complete customer follow up from the prospect to the purchase and then through the drive. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love how we are able to use the system to keep track of daily tasks, and be able to keep track of everybody we meet and being able to use it as my personal secretary. Review collected by and hosted on G2.com.

What do you dislike?

I dislike some of the auto functions, but this is easily fixable with editing options. One of the things I dislike is the text messaging app it doesn't work very often. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend using ELEAD1ONE to all my colleagues and friends because it is a great tool to help with many situations and keep track of all customers, etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problems in my place is being able to effectively follow up with each customer you have. In the business I work sometimes it is harder to follow up with each and every customer that you meet, but with ELEAD1ONE you are able to solve many business problems. Review collected by and hosted on G2.com.

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UA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Love the Interactive and User-friendly interface! Formatting all makes sense and it allows for remote access too! Review collected by and hosted on G2.com.

What do you dislike?

The graphics are dated and I am not convinced that it is as integrated with other Automotive platforms as it could be. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Mostly, the advantages associated with the ability to communicate with clients on the go! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Most Client entry, follow up and communications. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the history that comes with each prospect so we can see where we left off at any point in the process. Review collected by and hosted on G2.com.

What do you dislike?

I have yet to figure out how there are so many orphan customers that have a salesperson that is still active. I have gotten conflicting info that they go to orphan status such as if not contacted by a salesperson within the last 3 or 6 months. Yet we have some customers that have a salesperson from years ago and no contacts have been made and yet they are still the active salesperson?. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good system Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

elead is a concise packaging of all customer info and it ensures all customers are followed up on which helps sell more cars and ensure repeat business. Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It’s like a personal assistant. As long as I keep up with what I need it does the work for me Review collected by and hosted on G2.com.

What do you dislike?

Sometimes customer service can’t resolve an issue. They offer a call back and don’t follow up Review collected by and hosted on G2.com.

Recommendations to others considering the product:

None Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It keeps everyone organized and I can hold people responsible Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I dont like it much but it still really does the job. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that customers round Robin to everyone Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Everyone has to go out there too but I think this is a really good tool Review collected by and hosted on G2.com.

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CA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ability to have my leads with me 24/7. Ability to know clients have contacted me back Review collected by and hosted on G2.com.

What do you dislike?

App crashes are inconvenient. Problem seems to have improved greatly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just keep moving in the right direction, zero complaints just excited for newer developments that build ease of use and relationship building with the clients. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Quicker response, higher workability opportunities Review collected by and hosted on G2.com.

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UA
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Cell phone integration is great. Keeps me on top of my customer leads and responses. Review collected by and hosted on G2.com.

What do you dislike?

Subpar programming. Sending photos through text is miserable and not effective. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Great for customer database and using as a calendar and following up with customers Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The system is fairly easy to use once you get the hang of it. Its easy to generate the reports and read them. i like how you can generate emails with templates. you can also set up appointments for sales and service Review collected by and hosted on G2.com.

What do you dislike?

if you have never used a system like this before it will take you some time to get used to it and be able to use the system well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

this is a great program to use. fairly user friendly with minimal training needed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

this system is super easy in generating leads, new and used. it has helps tremendously in making phone calls easy with a click of a button Review collected by and hosted on G2.com.

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CA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Its so easy to view inspections from auto technicians. I can see everything they did and everything they recommend. They’re also able to attach pictures & messages. Review collected by and hosted on G2.com.

What do you dislike?

Lack of notifications. You are required to leave the program running to see if you have something from a technician. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Super fast & simple communication. Couldnt be happier. Review collected by and hosted on G2.com.

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Elead Categories on G2