# CDK CRM Reviews **Vendor:** CDK Global **Category:** [Automotive Marketing Software](https://www.g2.com/categories/automotive-marketing) **Average Rating:** 4.4/5.0 **Total Reviews:** 77 ## About CDK CRM CDK CRM exists to help dealers convert leads into sales, prospects into customers, and customers into trusted long-lasting and rewarding relationships. As pioneers in automotive CRM, we offer a sophisticated yet service-oriented operation that encompasses a dynamic technology platform, a large, responsive call center, and integrations with all DMS providers. Learn why so many dealerships and dealer groups choose to partner with CDK. ## CDK CRM Reviews ### 1. Clean, Easy CRM With CDK DMS Integration—But Occasional Slowdowns and Slower Support **Rating:** 3.5/5.0 stars **Reviewed by:** Timothy L. | Digital Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about CDK CRM?** Simple to use and sales interface is clean. Direct connection to our CDK DMS. **What do you dislike about CDK CRM?** System seems to have 2 or 3 days a month that it is either very slow or inaccessible. Support is no longer direct support for CRM it is a CDK support so solutions seem to take a lot longer now. **What problems is CDK CRM solving and how is that benefiting you?** Easy for sales people to use a follow up tasks ### 2. Everything smooth! **Rating:** 5.0/5.0 stars **Reviewed by:** Autum G. | Finance. Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about CDK CRM?** I like how smoothly the CDK CRM integrates with CDK Drive. The worksheets are very easy for our salespeople to build and very easy to edit or make additions too. I use this daily to build deals and send through to our DMS. Anytime I have needed customer support, the technical dept as been efficient in solving my issues. **What do you dislike about CDK CRM?** I with CDK was more up to date with it's texting and email follow up. CRMs are really making strides with AI and I feel CDK is behind in that aspect. **What problems is CDK CRM solving and how is that benefiting you?** Building deals and commuunicating to our DMS. We really have transitioned away from using CDK CRM for lead follow up. ### 3. Great Automotive CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about CDK CRM?** It is very robust and easy to navigate from the standpoint of automotive dealership employees and agency partners. **What do you dislike about CDK CRM?** Customer support is not the most helpful – they will attempt to assist you, but there are not always valuable solutions provided when you contact the support number. **What problems is CDK CRM solving and how is that benefiting you?** Elead is a great CRM for automotive groups that have multiple dealerships. As an agency partner, we use the CRM for email and SMS text campaigns, which are very easy to create and send within the platform. The database is easy to segment and the exclusion period is very reasonable. ### 4. Simple and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** BC C. | GENERAL SALES MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about CDK CRM?** I like the ease of use and the opportunity to push customer data to our CRM, we use them every day with a staff of 20 **What do you dislike about CDK CRM?** I would like the service tool to be included with the sales tool **What problems is CDK CRM solving and how is that benefiting you?** We are able to process sales much quicker, and this allows us to be more productive ### 5. Clean and concise **Rating:** 4.5/5.0 stars **Reviewed by:** Peter S. | BDC Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about CDK CRM?** Being able to quickly look up customers and work the deal right from the CRM. **What do you dislike about CDK CRM?** Support takes forever and not very knowledgable **What problems is CDK CRM solving and how is that benefiting you?** Keeps all our customers in one spot. We use it daily for new and past customers. Easy to use even for those who are not computer savvy. ### 6. Number 1 Automotive CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about CDK CRM?** What I like best about elead is its ease of use and navigation **What do you dislike about CDK CRM?** I dont really have anything that I dislike about elead **What problems is CDK CRM solving and how is that benefiting you?** Elead helps us organize and access customer information and keep track of previous interactions ### 7. Easy system and best worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Katie T. | Bdc Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about CDK CRM?** Integrates your tools together and follow up tasks are on point. **What do you dislike about CDK CRM?** Nothing right now except being able to set up auto reports **What problems is CDK CRM solving and how is that benefiting you?** Missing deals and customers with follow up is limited ### 8. Flow and Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn E. | Senior Technology & Delivery Specialist, Inventory Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about CDK CRM?** The system works well to discover all of our customers that we have in the database and allows us to figure out how in-depth we need to be to acquire their business. We have so many customers that we get internet leads on, show up to the dealership or by phone, and we need to be able to track the conversation progress. **What do you dislike about CDK CRM?** Thus far I personally don't have any dislikes. Just recently the "flow" of automated tasks has been updated for all new leads which have been a huge help so unnecessary tasks aren't created. I understand that it can't apply to old leads but maybe one day there will be a workaround to make it so. **Recommendations to others considering CDK CRM:** Strongly suggest this platform as it creates many opportunities to be successful in your business. **What problems is CDK CRM solving and how is that benefiting you?** Same as mentioned above. The "flow" has been resolved for all new leads and making sure that salesman responds to our internet leads guests promptly to best get their business. ### 9. Using eLead for 12+ Years! **Rating:** 5.0/5.0 stars **Reviewed by:** Sherry W. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about CDK CRM?** The analytics are fantastic. Reporting is top-notch; you can review the sales, service, and BDC teams. You can also find out which vendors are delivering sales and cut the ones that aren't, which will save you a lot of money. **What do you dislike about CDK CRM?** Nothing. I love everything about eLead, from the sales team to the support team, and the tech support is also excellent. They all work so well together. You feel like you are a part of their team and not just a customer. **What problems is CDK CRM solving and how is that benefiting you?** We were having a hard time keeping the sales team accountable. With eLead, they feel like they are managing their own business, making them much more productive at work! ### 10. Don't waste your money **Rating:** 1.0/5.0 stars **Reviewed by:** Alissa F. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about CDK CRM?** There is nothing that I like about eleads **What do you dislike about CDK CRM?** The consistent errors and functionality of the software make it very difficult to prepare documents to our customers successfully. What I dislike even more is that when you call their support line, they never are able to fix any of the problems you are having! **Recommendations to others considering CDK CRM:** My recommendation when you are considering Elead, is to consider something different and do not waste your time or money! **What problems is CDK CRM solving and how is that benefiting you?** We are only creating more problems for ourselves with Elead, we are not solving any. There are no benefits that we have had that we couldn't get from a more successful CRM company. ### 11. Been using for over 10 years! **Rating:** 4.5/5.0 stars **Reviewed by:** Debra S. | Internet Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about CDK CRM?** They continue to grow in the CRM business and support all dealership platforms; simple to use and are a perfect match for us! **What do you dislike about CDK CRM?** Well, this is nothing I dislike, but sometimes the auto pops get to be too many, and having to call tech support for assistance which should be in the admin tools. Well and I would get this today and they have been down with Vegas Server issues for hours...Better Communication, alternate servers. **What problems is CDK CRM solving and how is that benefiting you?** The benefits are that you do not lose contact, and it is a great assistant to every salesperson that utilizes this tool. ### 12. You Get What You Pay For -- For Better or Worse **Rating:** 3.5/5.0 stars **Reviewed by:** Andi S. | Website Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about CDK CRM?** We manage several locations, so the ability to quickly and easily move between shells is a very appreciated function. There's also a campaign manager that's easy to use to execute email campaigns using marketing lists promptly. **What do you dislike about CDK CRM?** Basic CRM functions are needlessly challenging to perform, and that's problematic when trying to teach people who aren't the most tech-savvy to use the software. The system isn't particularly good at matching duplicate entries either, making it hard to know which profile is the working client and not an orphan. The updates made by the company also have a habit of breaking custom functions we've had set up to perform tasks, so it feels like we're constantly reaching out to support to continue doing our jobs. The email template editor allows the use of HTML and CSS, which is excellent except that eLeads needs to inject its code into the templates, so editing your template outside of eLeads doesn't guarantee it will function as intended Inside eLeads. **Recommendations to others considering CDK CRM:** Make sure you do a THOROUGH demo of eLeads and compare it against other CRMs before you commit to ensuring that you're picking what will work for your business. We make eLeads work for us, but that doesn't mean everybody will make it work for them. **What problems is CDK CRM solving and how is that benefiting you?** We're managing several locations, and being able to move and separate information around the CRM is very useful. Previously used a system that didn't have this functionality, and we greatly appreciate that aspect of eLeads. eLeads is also very inexpensive as far as CRMs go, and that was a big plus for us when we were looking to make a switch. That said, you have to realize its limitations also come with that lower price. ### 13. Elead key for daily sales success in car business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2021 **What do you like best about CDK CRM?** I use Elead daily to keep track of current & past prospects, track sales, trends, inventory, & overall personal sales performance. I like the email, text, calling & note taking functionality, which are all crucial for daily sales activity. 5 Stars - I can't imagine trying to sell a car without it! **What do you dislike about CDK CRM?** Sometimes emails fail & without a message sent to the user. The only way to be sure of email transmittal is when the client opens the email or to go into the client's profile & check email status. **What problems is CDK CRM solving and how is that benefiting you?** Faster interaction with client & managing data & records of those interactions with notes, timestamps, updated information, etc. ### 14. Easy to use CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about CDK CRM?** Being able to organize the different types of ups on the log is awesome. **What do you dislike about CDK CRM?** There isn't really anything that is a major dislike. Biggest issue is the occasional crm having an error and not being able to use it for a while. **What problems is CDK CRM solving and how is that benefiting you?** Being able to organize and track my up log, and be able to set easy reminders for follow up. ### 15. Elead is a Great CRM and continously Improving all the time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2021 **What do you like best about CDK CRM?** I like the ability to structure loans, collect credit info for applications and also email, click-to-call and write notes in the client notes field **What do you dislike about CDK CRM?** I notice that certain other required dealer applications don't patch into eLeads as well as they could! Also the formatting could be more interested **What problems is CDK CRM solving and how is that benefiting you?** Customer notes, client responses, texting and emailing are all possible from one software package, allowing us to effectively sell more cars ### 16. I used eleads when I sold cars **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher K. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2021 **What do you like best about CDK CRM?** How much the app does entirely and easier it is to use. **What do you dislike about CDK CRM?** Maybe the amount of glitches the site would have **Recommendations to others considering CDK CRM:** Yes it's good **What problems is CDK CRM solving and how is that benefiting you?** Organize my work more. Better to remember your work day ### 17. My daily routine **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about CDK CRM?** That the salespeople have to put customers in Elead to work a deal **What do you dislike about CDK CRM?** It allows duplicate leads and does not com **What problems is CDK CRM solving and how is that benefiting you?** The sales people are putting in more notes. We can keep in contact with customers better. ### 18. Great CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew P. | Digital Operations & Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2020 **What do you like best about CDK CRM?** The support and functionality make this an essential part of our life. Sales, Service, Prospecting and Handling Leads it's the best tool on the market for our 17+ stores. **What do you dislike about CDK CRM?** The only issue is you would like more innovation, faster. **Recommendations to others considering CDK CRM:** It's the only solution that doesn't fail and is easy to navigate and fairly user friendly. While the other solutions have some sexy add on's the reality is that you don't use those things 99% of the time and eLead does everything you need with support that is knowledgeable and competent. **What problems is CDK CRM solving and how is that benefiting you?** Lead Handling, Follow Up, Showroom Activities, Staying in Touch with our Customers, Marketing ### 19. Sales manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about CDK CRM?** Best crm I have ever used ever. Without question **What do you dislike about CDK CRM?** Nothing. I have used ten or so crms and none are close to leads. Perfect prospecting great **What problems is CDK CRM solving and how is that benefiting you?** Data mining. Lead follow up, phone follow up ### 20. The Perfect automotive CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey B. | Pre-Owned Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about CDK CRM?** Very easy to navigate unlike Reynolds Contact Management, Easy to load customers. Load credit infomation and push it straight to Eleads **What do you dislike about CDK CRM?** I wish the mobile app was a little better **Recommendations to others considering CDK CRM:** It's the best CRM I've used in the automotive business. **What problems is CDK CRM solving and how is that benefiting you?** We load all of our clients in through Eleads and keep in contact with them. Rather than just logging them on paper. It's amazing. ### 21. Elead delivers but is it up to par **Rating:** 3.5/5.0 stars **Reviewed by:** Zachary D. | Student, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2019 **What do you like best about CDK CRM?** The ability to multitask and the interface is modern and updated. You can pull reports to view all sales tasks for the day, month Nd year. You can use the mobike app to stay updated at all times. **What do you dislike about CDK CRM?** The BDC section of elead Ruin your leads. The debt follow protocol and get paid for setting up false appointments that are unqualified or not interested. **Recommendations to others considering CDK CRM:** Give it a try and see if it works for you and your team **What problems is CDK CRM solving and how is that benefiting you?** It is a vast improvement from dealersocket. ### 22. Team E Lead **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about CDK CRM?** Its simple to use and consistent. It makes it super simple to communicate with customers **What do you dislike about CDK CRM?** It exits out my emails and my profiles for no reason **Recommendations to others considering CDK CRM:** I have heard it is cheaper and is a good software for business **What problems is CDK CRM solving and how is that benefiting you?** Just to use one profile at a time, and to just continue learning it more. I realize that it makes it easier to communicate with customers hassle free. ### 23. Not what it used to be **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about CDK CRM?** Reports are helpful to keep your staff on track **What do you dislike about CDK CRM?** Tech support is sluggish. Constantly having issues with alerts and making changes seems to take ages. **What problems is CDK CRM solving and how is that benefiting you?** Great for setting tasks and policing that they’re being completed. ### 24. Very great experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about CDK CRM?** ELeads is so customization when it comes to your business! **What do you dislike about CDK CRM?** The only issues I have ever had is that they have spells where the page shuts down. But they are very quick to have it running properly again. **Recommendations to others considering CDK CRM:** I would suggest to use them over any other CRM. User friendly and good for businesses that are looking to have custom controls throughout the software. So overall ease of use and customization are what I like the most. They are headed in the right direction and are improving there product more and more everyday. Keep it up! **What problems is CDK CRM solving and how is that benefiting you?** The CRM is the best one I have ever worked with in the auto industry. ### 25. industry leading crm software **Rating:** 5.0/5.0 stars **Reviewed by:** Ed M. | internet sales manager, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2019 **What do you like best about CDK CRM?** able to maintain constant communication with customers through e mails, calls and text **What do you dislike about CDK CRM?** you have to wait for a reply form the customer to continue to text, no response you can not send a follow up text. I understand we can not text if the respond stop but if no response no way to further follow up **Recommendations to others considering CDK CRM:** make sure they get everything set up correctly when y9ou start and watch them they are prone to errors **What problems is CDK CRM solving and how is that benefiting you?** able to set up a long term follow up program with customers ### 26. Nice to use, puts all customers in one program. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2019 **What do you like best about CDK CRM?** Puts all customers in one program, makes it easy to manage **What do you dislike about CDK CRM?** It looks really ugly. It can also be fairly difficult to get used to. **What problems is CDK CRM solving and how is that benefiting you?** I’m helping sell cars. ### 27. Slow but useful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2019 **What do you like best about CDK CRM?** Ability to pull up customers quickly and view all their records **What do you dislike about CDK CRM?** Very slow at times, downtime is a real issue. **Recommendations to others considering CDK CRM:** Good program basics but could use better stability **What problems is CDK CRM solving and how is that benefiting you?** Benefits: quickly being able to pull up customers and view their records, schedule appts, etc ### 28. Customer Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Katy R. | Program Director, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about CDK CRM?** Ease of use as well as personalization within the program. The program is very user friendly. **What do you dislike about CDK CRM?** Sometimes the autofill categories and follow up actions auto-populate incorrectly. **What problems is CDK CRM solving and how is that benefiting you?** Tracking of customer contact is important in the car sales industry. This program allows for appointment setting, confirmations, follow ups, and other sales tracking functions. ### 29. Great crm **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2019 **What do you like best about CDK CRM?** We used to use an older outdated crm and now we use ELEAD1ONE which after using for a while and getting used to it it’s great. **What do you dislike about CDK CRM?** Nothing at this moment everything is great it’s a great system **Recommendations to others considering CDK CRM:** Learn all the tabs **What problems is CDK CRM solving and how is that benefiting you?** Customer relations management is solved ### 30. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2019 **What do you like best about CDK CRM?** It has everything within one website. It’s not overly complicated. **What do you dislike about CDK CRM?** That you need to get permission to text customers on the website. **What problems is CDK CRM solving and how is that benefiting you?** It’s super easy to use and not overly complicated. ### 31. Powerful CRM and Incredible Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about CDK CRM?** The CRM itself is incredibly powerful and user-friendly but where this platform truly shines is with the team that built and manages it. The ELeads support team have proven themselves time and time again to be a relevant resource for equipping your team with best practices. As the platform continues to evolve its capabilities as they adapt to the demands of the ever-progressing automotive industry, they’re happy to walk-through new integrations and tools that are usually added to your suite of products free of charge. Our dealerships have experienced trackable growth in lead quality without having to spend the extra cash on fishing for more leads from 3rd party vendors. Over the past 3 years of being with Eleads, we have cut our lead costs by over 50%! This means everything in an industry where eCommerce is the leading source for providing our revenue streams. We highly recommend giving ELeads a chance to earn your business, you will not regret taking this step forward in increasing your quality of services. **What do you dislike about CDK CRM?** I wish they would come visit more than once a quarter with those delicious cookies! **What problems is CDK CRM solving and how is that benefiting you?** Customer retention is part of the bedrock of our company’s mission statement. ELeads CRM matches perfectly with our need to stay connected with our customers throughout their ownership experience with their vehicles. ### 32. Always friendly and fast service **Rating:** 5.0/5.0 stars **Reviewed by:** Robin P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about CDK CRM?** This company values their clients. They are constantly changing and upgrading to make the CRM faster and more efficient for its users. The entire staff will get together to work on something if you need help or a way to do things differently. I like that when I want to make a change to my workflow or follow up they make it as easy as a conversation. I've had 2 reps with this company and with the switch because one was promoted it was smooth and easy stepped in right where we left off! **What do you dislike about CDK CRM?** The mobile app works for on the road but is not as efficient as I would like it to be. I work round the clock for the internet department and adding inventory selections is difficult through the app, but that is my only complaint! **Recommendations to others considering CDK CRM:** I've worked with many other CRM companies and although Eleads is still building they have the best customer support, I've never had to worry if a problem was being taken care of or if they for got about me. Try it you wont be disappointed! **What problems is CDK CRM solving and how is that benefiting you?** Easy communication with customers. Changing the way we do things to suit their needs is #1 to us and ELeads is always helping and offering ways to make that happen. Sometimes I think about something I would like to try out and I just call my rep and he always takes care of most of the time within 24 hours. ### 33. Great team of caring and reliable people **Rating:** 5.0/5.0 stars **Reviewed by:** Steven L. | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2018 **What do you like best about CDK CRM?** The soft ware offers a lot of customization which is vital in the Automotive industry to achieve any advantage. The tool is easy to navigate and they create relationships with their Dealers rather than software as a solution. **What do you dislike about CDK CRM?** The reporting is not self defining and can be perceptually inaccurate in some cases. **Recommendations to others considering CDK CRM:** A CRM is a big piece of the operations. If it is not part of your culture, if it is not embraced by the Senior Leadership it will make zero difference what tool it is that you use. I would recommend this one highly, and if you communicate with them they can make it do just about anything. **What problems is CDK CRM solving and how is that benefiting you?** Complete customer follow up from the prospect to the purchase and then through the drive. ### 34. ELEAD1ONE Usefulness **Rating:** 4.5/5.0 stars **Reviewed by:** Kris D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about CDK CRM?** I love how we are able to use the system to keep track of daily tasks, and be able to keep track of everybody we meet and being able to use it as my personal secretary. **What do you dislike about CDK CRM?** I dislike some of the auto functions, but this is easily fixable with editing options. One of the things I dislike is the text messaging app it doesn't work very often. **Recommendations to others considering CDK CRM:** I recommend using ELEAD1ONE to all my colleagues and friends because it is a great tool to help with many situations and keep track of all customers, etc. **What problems is CDK CRM solving and how is that benefiting you?** The problems in my place is being able to effectively follow up with each customer you have. In the business I work sometimes it is harder to follow up with each and every customer that you meet, but with ELEAD1ONE you are able to solve many business problems. ### 35. How eLeads One is a Great Automotive Resource **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about CDK CRM?** Love the Interactive and User-friendly interface! Formatting all makes sense and it allows for remote access too! **What do you dislike about CDK CRM?** The graphics are dated and I am not convinced that it is as integrated with other Automotive platforms as it could be. **Recommendations to others considering CDK CRM:** Mostly, the advantages associated with the ability to communicate with clients on the go! **What problems is CDK CRM solving and how is that benefiting you?** Most Client entry, follow up and communications. ### 36. Very Functional CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Jason P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about CDK CRM?** I like the history that comes with each prospect so we can see where we left off at any point in the process. **What do you dislike about CDK CRM?** I have yet to figure out how there are so many orphan customers that have a salesperson that is still active. I have gotten conflicting info that they go to orphan status such as if not contacted by a salesperson within the last 3 or 6 months. Yet we have some customers that have a salesperson from years ago and no contacts have been made and yet they are still the active salesperson?. **Recommendations to others considering CDK CRM:** Good system **What problems is CDK CRM solving and how is that benefiting you?** elead is a concise packaging of all customer info and it ensures all customers are followed up on which helps sell more cars and ensure repeat business. ### 37. Best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about CDK CRM?** It’s like a personal assistant. As long as I keep up with what I need it does the work for me **What do you dislike about CDK CRM?** Sometimes customer service can’t resolve an issue. They offer a call back and don’t follow up **Recommendations to others considering CDK CRM:** None **What problems is CDK CRM solving and how is that benefiting you?** It keeps everyone organized and I can hold people responsible ### 38. Elead **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2018 **What do you like best about CDK CRM?** I dont like it much but it still really does the job. **What do you dislike about CDK CRM?** I dislike that customers round Robin to everyone **What problems is CDK CRM solving and how is that benefiting you?** Everyone has to go out there too but I think this is a really good tool ### 39. Mobile Prospecting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2019 **What do you like best about CDK CRM?** Ability to have my leads with me 24/7. Ability to know clients have contacted me back **What do you dislike about CDK CRM?** App crashes are inconvenient. Problem seems to have improved greatly. **Recommendations to others considering CDK CRM:** Just keep moving in the right direction, zero complaints just excited for newer developments that build ease of use and relationship building with the clients. **What problems is CDK CRM solving and how is that benefiting you?** Quicker response, higher workability opportunities ### 40. Great cross platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2018 **What do you like best about CDK CRM?** Cell phone integration is great. Keeps me on top of my customer leads and responses. **What do you dislike about CDK CRM?** Subpar programming. Sending photos through text is miserable and not effective. **What problems is CDK CRM solving and how is that benefiting you?** Great for customer database and using as a calendar and following up with customers ### 41. elead is great! **Rating:** 4.5/5.0 stars **Reviewed by:** River R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about CDK CRM?** The system is fairly easy to use once you get the hang of it. Its easy to generate the reports and read them. i like how you can generate emails with templates. you can also set up appointments for sales and service **What do you dislike about CDK CRM?** if you have never used a system like this before it will take you some time to get used to it and be able to use the system well. **Recommendations to others considering CDK CRM:** this is a great program to use. fairly user friendly with minimal training needed. **What problems is CDK CRM solving and how is that benefiting you?** this system is super easy in generating leads, new and used. it has helps tremendously in making phone calls easy with a click of a button ### 42. Simple Relay for Auto Technicians **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2018 **What do you like best about CDK CRM?** Its so easy to view inspections from auto technicians. I can see everything they did and everything they recommend. They’re also able to attach pictures & messages. **What do you dislike about CDK CRM?** Lack of notifications. You are required to leave the program running to see if you have something from a technician. **What problems is CDK CRM solving and how is that benefiting you?** Super fast & simple communication. Couldnt be happier. ### 43. Great CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Jason V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about CDK CRM?** Easily track each lead/prospect throughout the sales process, from beginning , follow up, to the sale. The ability to track just about anything is a great tool to see where we are at as a dealership. **What do you dislike about CDK CRM?** There are a TON of reports, which can be a great thing. But it can be challenging looking through them all to see which ones you want to use on a regular basis. **What problems is CDK CRM solving and how is that benefiting you?** Tracking follow up among our sales staff, making sure the tasks are completed. ### 44. Eleads **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2018 **What do you like best about CDK CRM?** I like that you can text through the system, I like the confirm sales report. I also like when searching a customer it shows you possible examples. I like that the audit trail shows you everything done from each user that touches the customer. I like the advanced search to look for previous active/sold customers based on different options to use for cold calling. I also like the service equity report to give us an opportunity to capture those customers and save them a big service bill and sell them a new or pre-owned vehicle. I think the system would be excellent if these problems didn't occur as often. **What do you dislike about CDK CRM?** When merging customers it comes up with the "Sorry it's not you, it's us" screen. We've had many problems since starting with Eleads. Merging customers in confirm sales, repeat tasks, workflows changing on their own, text messaging constantly not working, **Recommendations to others considering CDK CRM:** I would explore Eleads as an option but I would be prepared to run into issues until the improve the product. Tech support can usually figure out the issue and get it fixed for you but is very time consuming and aggravating. **What problems is CDK CRM solving and how is that benefiting you?** It works as a CRM for us but we run into so many issues that it slows us down more than helps. ### 45. Elead **Rating:** 4.5/5.0 stars **Reviewed by:** Essence D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2018 **What do you like best about CDK CRM?** I like how each task is set for each day and I can move it to another day if need be. **What do you dislike about CDK CRM?** I don't like how there isn't a sound for a new lead notification. **What problems is CDK CRM solving and how is that benefiting you?** As a company we are trying to teach other members when assigning task to keep to original person on the task as well. ### 46. Best CRM Option Out There **Rating:** 5.0/5.0 stars **Reviewed by:** David E. | Internet Manager & Marketing Specialist, Nissan Owner Loyalty Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about CDK CRM?** Provides easy access to reporting which in itself is very comprehensive. **What do you dislike about CDK CRM?** Nothing I can think of! It's a great system. **Recommendations to others considering CDK CRM:** Make the change and you'll never look back! **What problems is CDK CRM solving and how is that benefiting you?** The benefits are definitely the ability to see monthly performance numbers which are very accurate and provide insight to Internet-sourced leads we receive. ### 47. Eleads Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about CDK CRM?** Eleads is very user friendly once you understand how to navigate. It takes some time depending on your role. **What do you dislike about CDK CRM?** The reporting needs improvement. When attempting to use reports to extract KPI (key performance indicators) for internal purposes, I have noticed a significant discrepancy in the accurate reporting I would like to see regarding calls and emails to customers. The eleads app must be further developed to be more effectively used for mobile sales. **What problems is CDK CRM solving and how is that benefiting you?** None at this time that I can specifically identify. ### 48. It does what it needs to do **Rating:** 3.5/5.0 stars **Reviewed by:** Michael K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2018 **What do you like best about CDK CRM?** Just like every other CRM system that I used it allows easy adding of customers and inventory look up. I do like the text message part, and the fact of how easy it is to attach a vehicle from your inventory into an email. **What do you dislike about CDK CRM?** When adding a vehicle or changing a vehicle it becomes a little difficult some times to switch vehicles. Also I believe that the response calender could be easier to change. **What problems is CDK CRM solving and how is that benefiting you?** As I said before it allows for easy addition of customers. ### 49. There is no other CRM in the Galaxy like Elead **Rating:** 5.0/5.0 stars **Reviewed by:** Manny A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2018 **What do you like best about CDK CRM?** Having the ability to call Customer Support and get the issue resolved. **What do you dislike about CDK CRM?** Nothing nothing Nothing Nothing Nothing **Recommendations to others considering CDK CRM:** Have them call me and I can tell them what Elead has done for me for over 10 years. **What problems is CDK CRM solving and how is that benefiting you?** Increasing sales by 70% since the tool was in place. ### 50. Always helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about CDK CRM?** I like the direct connection between myself, the client, and any help I need whether it’s the account manager or IT **What do you dislike about CDK CRM?** Nothing. Always quick to help and not an issue is left unresolved **What problems is CDK CRM solving and how is that benefiting you?** Little technical issues but it’s not even eleads CRM, but Rosetta within. ## CDK CRM Discussions - [How do I add a customer on Eleads?](https://www.g2.com/discussions/how-do-i-add-a-customer-on-eleads) - [What is a CRM tool?](https://www.g2.com/discussions/elead-what-is-a-crm-tool) - [How much does Eleads cost?](https://www.g2.com/discussions/how-much-does-eleads-cost) - [Is Elead good?](https://www.g2.com/discussions/is-elead-good) - [View CDK CRM pricing details and edition comparison](https://www.g2.com/products/cdk-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+15%3A49%3A59+-0500&secure%5Bsession_id%5D=f2f93379-19ae-4834-98db-3f8642e94f8e&secure%5Btoken%5D=7dfa54d12f168d1ead08ea1764ca15c2664e22199a1ca041e5fa3dd70423a6e9&format=llm_user) ## CDK CRM Integrations - [CDK](https://www.g2.com/products/cdk/reviews) ## CDK CRM Features **Platform Basics** - Reporting - Interoperability - Performance **Platform Data** - Dashboard - Alerts and Notifications **Platform Additional Functionality** - Cloud - Mobility - Messaging **Platform Content** - Automation **Agentic AI - Automotive Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top CDK CRM Alternatives - [DealerSocket](https://www.g2.com/products/dealersocket/reviews) - 3.8/5.0 (62 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [The Ansira platform](https://www.g2.com/products/the-ansira-platform/reviews) - 4.9/5.0 (280 reviews)