Elcom Platform Reviews & Product Details

Elcom Platform Overview

What is Elcom Platform?

Elcom partners with medium to large organisations to deliver intelligent and personalised website, intranet, portal, digital workplace, form and workflow, eLearning and mobile app solutions to over 1 million end users. Elcom's digital engagement platform provides you with ability to manage multiple sites all on a single instance – saving on costs, administration time and improving performance. With over 90 out of the box features and modules, the ability to integrate with your technology stack, as well as a full in-house team of project managers, designers, developers and trainers to guide you during and beyond deployment, you can count on Elcom to continue meeting your needs, now and in the future. Using Elcom makes it easy for you to connect, engage and support your audience, as well as to effectively and efficiently achieve key outcomes across all channels, on any device anywhere in the world.

Elcom Platform Details
Languages Supported
English
Product Description

Work smarter and faster with Elcom’s all-in-one digital engagement platform. Deliver digital experiences that delight your audience, on a platform your administrators and publishers actually like using. With a feature rich enterprise CMS, in-house experts who custom build functionality to your exact requirements and dedicated customer success team to assist post launch, Elcom can help you bring your digital vision to life.

How do you position yourself against your competitors?

Elcom takes clients on a journey to ensure solutions delivered match needs in terms of features, function, timing and cost. It's a long term partnership that requires close collaboration, high care factor and exceptional service. We like to spend time face to face with our clients to understand their digital strategies so we can grow together and co-create our product roadmap. Our modular approach enables our clients to acquire functionality to meet immediate needs and not pay for features they aren't using. We are also extremely flexible and inclusive, putting our clients needs first, and so are open to working with their design partners of choice or training up their in-house software development teams, whatever is needed to deliver the best outcome.


Seller Details
Seller
Elcom Technology Inc.
Company Website
Year Founded
1996
HQ Location
Eveleigh, Australia
Twitter
@elcomCMS
5,897 Twitter followers
LinkedIn® Page
www.linkedin.com
261 employees on LinkedIn®
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Elcom Platform Reviews

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Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

We have found the Elcom platform to be very comprehensive with the ability to customise, which was essential to our diverse organisation. Review collected by and hosted on G2.com.

What do you dislike?

We found there were some delays during the implementation process. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Know your main goal and discuss with the Elcom Team how they can make this happen. Be clear about what you are wanting to do and aware of possible customisation on costs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The Elcom platform is helping us communicate vital information in a very uncertain journey through the pandemic. This has made us more aware of our need to streamline our communication processes to ensure staff engagement. Review collected by and hosted on G2.com.

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AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The stylish and simple design has made our site eye-catching and easy to use. Elcom provided a great design to ensure our intranet quickly became the go-to resource and core of our Digital Workplace Experience.

Elcom is supportive and goes out of their way to assist with our development and ongoing upgrades. The Help Desk support is fast, friendly and knowledgeable. Review collected by and hosted on G2.com.

What do you dislike?

Elcom offers an extensive range of software features to enhance our site and keeping our publishers trained in all aspects of the software can be challenging in an organisation with a small digital workplace team. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Since launch, we have worked with Elcom to solve a number of business problems, such as coming up with ways to reduce the number of broadcast emails and creating specialised hubs for specific communication and knowledge bases. This has resulted in time savings, strengthening our team engagement and creating a more supportive and positive culture for our people. Review collected by and hosted on G2.com.

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Intranet Manager
Hospital & Health Care
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The support from the sales team, project managers and ongoing support desk, is second to none. The help desk are so approachable and helpful and quick to resolve any issues.

The CMS is easy to use and the ability to train users with little experience to update their content.

The ability to interface with many other products and display content on the page, so users still feel they haven't left the site. Review collected by and hosted on G2.com.

What do you dislike?

In V10 sometimes the tables layout is a little tricky and doesn't always display as I hope for, but I believe this has been fixed in V10.5 - along with lots of other great new features! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Like with all companies, ensure you have done your homework and you have scoped as best as possible and make sure your requirements are clear and detailed. We have built many tailored templates and integrated with many other programs, with minimal issues, due to open communications and detailed briefs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had to deliver a fully redesigned and redeveloped intranet, that will provide a better online experience for staff. The CMS is easy to use, with lots of optional modules (not expensive), some of which we added on at initial build or others we can add on later as we develop and grow our site.

We needed a CMS that allowed many publishers (users), to maintain their own department content. Setting up publishers and various level of access was easy and quick.

We have also created secure sections for limited staff access to confidential information - very easy to setup. Review collected by and hosted on G2.com.

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Response from Annette Dockerty of Elcom Platform

You are correct, the issue you raised is being addressed in the next version and I am happy to advise there are many new features in our new release that will offer a much richer experience.

Director of Communications and Marketing
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The ElcomCMS is very comprehensive, in fact it can do far more than we are using at present…limited more by my knowledge than that of the system – however we are very happy with the service and functionality that ElcomCMS has provided for our website. Our Account Manager is proactive and highly responsive to all our needs, and their Help Desk is supportive, fixing any issues that we encounter in a timely manner. The new and improved features and functionality are added to the CMS on a regular basis.

Once you know how to use the system, it’s pretty easy to publish content and administer the site – even for a novice like me. Review collected by and hosted on G2.com.

What do you dislike?

I wish I knew more. The one-on-one training is very good, however the reference site contains material that I find too generic and not detailed enough to be really helpful. Including specific working examples that highlight how to do and implement certain tasks or features would be beneficial.

Custom development can add a level of complexity to your upgrades that needs to be considered when testing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are in the process of moving our organisation to a paperless environment. To do that we need effective and integrated online solutions that do away with the paper form. As our staff realise the time and cost-saving measures that the elcomCMS platform can provide, they are enthusiastically getting on-board which is improving efficiency and the way we do our business. Review collected by and hosted on G2.com.

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Response from Annette Dockerty of Elcom Platform

Thanks for your comments Lynne, it's always helpful to understand how our product is being used so we can improve. While our documentation is extensive across the entire product we do recommend that engaging us for professional training is the best way to get the most out of our product. Also our customer success team is always ready to assist you with product related questions over the phone or via our support hub.

Website Coordinator
Government Administration
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Elcom have proven to be a responsive partner in all of our recent web initiatives. The basic product is comprehensive and with the addition of special-purpose modules and connectors, their solutions have been affordable yet competitive for building our Intranet and websites that require integration with our corporate applications. The content editor is actually fun to use. The cost-saving option of sharing modules across multiple ElcomCMS sites is a winner. Their trainer is excellent. Their after-sales support matches the quality of their pre-sales support. In particular, their Help Desk is responsive and dedicated to fixing your issues. Their CMS is updated regularly to meet client needs. Review collected by and hosted on G2.com.

What do you dislike?

Some of the reference documentation is thin if you are trying to learn how to make a module or connector perform as you wish. Working examples should be included to help you through the configuration process. The Form Creator is somewhat kludgy and not yet up to the standard of other competitors that use WYSIWYG. The formatting of column widths in Forms and TRIM container displays are not controllable and often require the intervention of Elcom support staff. There is no built-in email encryption to help fend off spam bots. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Include Elcom in your short list. They are small enough to be flexible for smaller organisations and budgets yet big enough to tackle internationals' web requirements. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In local government we must be WCAG 2.0 standards-compliant so the addition of the Ephox editor was essential for our public-facing websites. This alerts non-HTML-conversant staff when their content is not compliant and provides advice on how to remedy the problem. The HP-TRIM connector allows us to follow our aim of maintaining TRIM as our "single source of truth" for our work document storage. We now have 26+ staff trained as elcomCMS Publishers so that we are able to more easily cover for the absence of key staff that maintain our various websites.

Although we only launched our new Intranet in May, the inclusion of the Social module in our Intranet CMS allows us to engage our staff in the journey of process (and morale) improvement in a way that we hope will transform the culture of the way we work. The user-centric and egalitarian design is sure to be the platform for ongoing process improvements and cost-savings. Review collected by and hosted on G2.com.

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Response from Annette Dockerty of Elcom Platform

Hi Graeme and thanks for your comments, its always helpful to understand how our product is being used so we can improve. While our documentation is extensive across the entire product we do recommend that engaging us for professional training is the best way to get the most out of the platform. The good news is that our next release v10.5 will introduce a new drag and drop form designer that will provide an easy to use yet powerful way to build up forms, which I think you'll find hugely useful! Please keep in regular contact with your Elcom Account Manager to find out when this will be available. Also, we do have built in spam prevention tools such as captchas in our forms - our customer success team would be more than happy to assist you implement within your forms?

APAF, Director of Business Development
Biotechnology
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

What I like best is that a complete novice like me has been able to maintain our website since starting with ELCOM and we are now developing a new site. We I ask for help it is almost immediate things are corrected and I think I've made them all. I have even braved changing the odd piece of HTML to get my own errors corrected. With the development of a now mobile friendly site I am finding it alot easier with a more advanced CMS to aim for better SEO. Had you asked me to describe those two acronyms 5 years ago I would have told you were to go. Newsletter feature is a wonderful additional unit. Review collected by and hosted on G2.com.

What do you dislike?

Knowing too little is a dangerous thing and being quick to decide to go it alone has got me into some interesting spots. Always fixed though. I am still to really master the analytics to better suit my needs but we get there. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Having that CMS and webdesign is not cheap (and you can disagree with that but you get what you pay for) it is best to go with an experienced CMS group but make sure you have ideas on what you want. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communication, Communication, Communication, Like the 3 Ps of realestate. As we advance our online approach with our clients it make a small business's life much easier. Review collected by and hosted on G2.com.

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Response from Annette Dockerty of Elcom Platform

Thanks for your comments Lindsay. Do let us know if we can assist with helping you to master the analytics.

IT Specialist
Computer Networking
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

This system helps me up to automate my daily labor, with forms, reports ext.

Offline task very helpful for decisions. Using of form to gather data is very convenient. SSO really great, like this all my user can be controlled by my Active Directory, by groups and by users rights. It has granular folder security, also it can be controlled by functions, folders access generally. Search bar is very helpful, since it is very accurate with the coincidences. It has convenient widgets that helps you to bring Review collected by and hosted on G2.com.

What do you dislike?

Lack of design for final user, I would like to custom the fields position in forms and the content blocks easily, no by hard code. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be prepared for extended learning process, since it required to learn new concepts of content management. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to resolve communication problems, being able to centralize the communication making it more accessible. Review collected by and hosted on G2.com.

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Response from Annette Dockerty of Elcom Platform

Thanks for your comments Antonio. I'm pleased to advise our next release will give you all the flexibility you will need to design complex forms including the use of repeatable panels and rules.

eLearning Librarian
Education Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Compared to what else is on the market, this CMS is straight forward to use straight out of the box particularly for those with little or no experience with the backends of websites or content management. Additionally, the host of development options from Elcom make the skies the limit in terms of expanding your design and content platform. Review collected by and hosted on G2.com.

What do you dislike?

The system (inc. licensing etc) is somewhat pricey, although price shouldn't be a big issue given the product delivers on its promises. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give them a vision of what you want/need, maybe in comparison to other sites you admire. Their designers work well linked in with your creative vision. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our old website was perhaps the worst-looking in Australia among education providers with limited capabilites. It's now one of the best looking and platform on which to build our eLearning vision, and for a fraction of the price that a university would be spending on their web systems. Review collected by and hosted on G2.com.

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Response from Annette Dockerty of Elcom Platform

Thanks for your comments Peter. elcomCMS was voted best value by independent analyst Gleanster which is reflected in your comment, we do our best to deliver on our promise, so thank you for recognising this effort.

CMS Administrator
Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The Elcom CMS is evolving with our company as our digital needs evolve. When we discover a need, Elcom has the module to meet it. Review collected by and hosted on G2.com.

What do you dislike?

While there are many modules to work with, they don't all integrate with each other. For example, I use Mailing List to communicate with my external Training Manager users (admittedly a hack), and it would be great if creating a user in one module made it available in another. Perhaps in future development. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Dream big - you will want more modules than you think you need so gather your colleagues' wish lists, not just requirements, at the start. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are publishing our website with several staff members instead of one webmaster; we are offering training courses online when it suits our clients; we are wrangling our documents; we are offering online compliance training to our staff when it's convenient for them; we are selling our resources. Review collected by and hosted on G2.com.

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Response from Annette Dockerty of Elcom Platform

Thanks for your comments, it's always helpful to understand how our product is being used so we can improve. We are constantly building out our developer framework which provides points throughout the entire product where you can extend what can be done out of the box in a formal way, and these points are great for extending and connecting functionality within elcomCMS and into other platforms.

Marketing Specialist
Banking
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Complete control over everything, ease of use, everything is self contained and allows us the freedom to set things up the way we want without having to get our IT department involved. Review collected by and hosted on G2.com.

What do you dislike?

I find it hard to come up with words for this, there is nothing I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's just great. Like Wordpress, it gives you access to create and fix and edit whatever you need to. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

So far, we are at the early stages, so these kinds of things haven't been addressed fully; however, this system will allow us to integrate our marketing and website, and those two things will begin to work as a symbiotic relationship rather than two separate and distinct entities. Review collected by and hosted on G2.com.

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Response from Annette Dockerty of Elcom Platform

Thanks for your comments and support Sean. We are very excited about our next release and hope you will like all the new features as well.

Digital and Project Manager
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I like that it is easy to create and publish content quickly. There are some nice modules that facilitate workflows and the Administrator functions are easy to understand and use.

Our team has changed and we received training of new team members quickly. They are now able to publish.

The CMS is adaptable to the size and scale that you need to use it. We have recently migrated our Staff Portal to the CMS so managing our internal communications in the same location is a huge benefit for our business. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I dislike about working with Elcom. They are professional and responsive when I escalate critical issues for our business. Day-to-day issues are responded to in an efficient timeline as well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are currently solving improving user journeys and decreasing friction from website through to mobile and Internet Banking services with online member and product origination. Our business benefits will be fully realized in the next 6-12 months after implementation. However we expect our customer journeys will be improved from the moment we go live. Review collected by and hosted on G2.com.

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Response from Annette Dockerty of Elcom Platform

Thanks Ellissa for your generous words. We do pride ourselves on our ability to closely collaborate and quickly respond to our client's needs.

AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

ElcomCMS support are quick respond to my enquiries and I can see that they strive to make sure our requests are addressed soonest. I haven't had a chance to explore the system much (unlike my teammates who are more hands-on with it) but I like the ease of use compared to systems we've had in the past. Review collected by and hosted on G2.com.

What do you dislike?

When I edit a page and click "Save Draft" or even when on a page (in edit mode) and click on the preview icon, I would expect to see the page in preview mode (before I "Publish" it). However, clicking on the preview icon redirects the page (whichever page I am on) to the home page. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

As always, make sure you document your detailed requirements and see if ElcomCMS meets those requirements. That's a principle when trying to acquire any Web CMS. ElcomCMS does have so many features that are likely to meet your requirements. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had several legacy systems in the past and just one web content update could take at least 30 minutes to post. We wanted to get rid of those systems and get a robust CMS that met at least 70 - 150 specific requirements we had documented. ElcomCMS met made it through the shortlist of vendors we selected. ElcomCMS helped us get rid of legacy systems and save time/resources, integration with other critical business systems, and essentially have a system the offered us opportunities to grow our web presence. Review collected by and hosted on G2.com.

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Response from Annette Dockerty of Elcom Platform

Wise words and we absolutely agree. The more a client can share with us about their requirements and objectives the better we can advise on a solution that meets their needs and budget. Documenting this is critical to managing the project and expectations.

AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like the editing within a page function, where each compartment is clickable and editable, much easier than back-end coding! Review collected by and hosted on G2.com.

What do you dislike?

I don't like how the folder name appears in the breadcrumb and/or URL of the page. It elongates the URL unnecessarily and if you have a folder and page with the same name, it says www.domain.org/programs/programs instead of just domain.org/programs, full stop. Maybe you create a check box where people have the option to remove the folder name from the URL. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're trying to get our organization to a digital-first mindset and trying to utilize a better site to take us to the next level of the organization's identity and brand. Review collected by and hosted on G2.com.

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Response from Annette Dockerty of Elcom Platform

Thanks for your feedback - have you contacted our customer success team on this folder name issue? It sounds like something that we could definitely help you out with.

UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Base CMS system has excellent functionality coverage and the ability to add extra modules makes it very versatile. Pricing is reasonable. Review collected by and hosted on G2.com.

What do you dislike?

I can't think of anything at this point. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Pricing is excellent considering the functionality that you receive from just the base product. Once you start adding in the additional modules, you can get an impressive system for a much lower cost than most other systems. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are revamping our intranet site and rolling out a knowledge base. The elcom CMS will add much needed functionality for the staff. Review collected by and hosted on G2.com.

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Response from Annette Dockerty of Elcom Platform

Thank you for your generous feedback, we will work hard to keep meeting your needs and expectations.

AL
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

ETraining Modules are the best. The integration into Content Manager to allow for randomisation of questions too allows for flexibility of the system and makes each training package almost unique to the end user. Review collected by and hosted on G2.com.

What do you dislike?

Formatting can still be painful. Copying data form word is also ugly with formatting being trashed. I understand why this happens but why not strip out all the word formatting and paste it in as plain text Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great application Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

on line training. this has saved vast amount of staff time and paper. Review collected by and hosted on G2.com.

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Response from Annette Dockerty of Elcom Platform

Thanks for your feedback. While the WYSIWYG editors we use do have the capabilities to strip out Word's unique formatting rules, its difficult to perfect as Word and HTML (the language of the web) are vastly different. We always recommend that you author content with in the WYSIWYG editors themselves wherever possible.

AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

full service solution from design and implementation to hosting and ongoing responsive support Review collected by and hosted on G2.com.

What do you dislike?

Is an expensive option for a non profit and can't compete on price. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

needed a full service solution. Needed ongoing maintenance and support. Never have had to worry about security updates/ patches/ service going down. Have enabled newsletter mailouts to thousands without a glitch. Review collected by and hosted on G2.com.

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Response from Annette Dockerty of Elcom Platform

Thanks for your feedback. We have a number of not-for-profit clients who find our modular approach supports their limited budgets as they only pay for what they can use. There are of course many cheaper options in the market but for a fully functional WCMS we are considered best value by independent analyst Gleanster. Please explore with your Elcom Account Manager other ways we can perhaps add value.

UN
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

There are several features, but I think I like the widgets. Review collected by and hosted on G2.com.

What do you dislike?

The preview tools and customization is not easy. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The support team is very easy to work with and the software is very easy to learn. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The business problems are mainly customization. Review collected by and hosted on G2.com.

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Response from Annette Dockerty of Elcom Platform

Thanks for your comments, it's always helpful to understand how our product is being used so we can improve. We are constantly building out our developer framework which provides points throughout the entire product where you can extend what can be done out of the box in a formal way, and these points are great for extending and connecting functionality within elcomCMS and into other platforms.