Elcom Platform Reviews & Product Details

Elcom partners with medium to large organisations to deliver intelligent and personalised website, intranet, portal, digital workplace, form and workflow, eLearning and mobile app solutions to over 1 million end users. Elcom's Digital Experience Platform provides you with ability to manage multiple sites all on a single instance – saving on costs, administration time and improving performance. With over 100 out-of-the-box features and modules, the ability to integrate with your technology stack, as well as a full in-house team of project managers, designers, developers and trainers to guide you during and beyond deployment, you can count on Elcom to continue meeting your needs, now and in the future. Using Elcom makes it easy for you to connect, engage and support your audience, as well as to effectively and efficiently achieve key outcomes across all channels, on any device anywhere in the world.

Seller

Elcom Technology

Discussions

Elcom Platform Community

Languages Supported

English

Overview by

Siv Rauv (Digital Marketer at Elcom)

Value at a Glance

Averages based on real user reviews.

Time to Implement

7 months

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 18 real user reviews.

Implementation Time

7 months

Perceived Cost

$$$$$

Sean S.

Marketing Specialist

Banking

Mid-Market (51-1000 emp.)

5/3/2016

"Elcom is the WordPress of .NET CMS's"

4.5/5

What do you like best about Elcom Platform?

Complete control over everything, ease of use, everything is self contained and allows us the freedom to set things up the way we want without having to get our IT department involved. Review collected by and hosted on G2.com.

What do you dislike about Elcom Platform?

I find it hard to come up with words for this, there is nothing I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Elcom Platform:

It's just great. Like Wordpress, it gives you access to create and fix and edit whatever you need to. Review collected by and hosted on G2.com.

What problems is Elcom Platform solving and how is that benefiting you?

So far, we are at the early stages, so these kinds of things haven't been addressed fully; however, this system will allow us to integrate our marketing and website, and those two things will begin to work as a symbiotic relationship rather than two separate and distinct entities. Review collected by and hosted on G2.com.

Response from Annette Dockerty of Elcom Platform

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Thanks for your comments and support Sean. We are very excited about our next release and hope you will like all the new features as well.

Ellissa N.

Digital and Project Manager

Financial Services

Mid-Market (51-1000 emp.)

4/18/2016

"Elcom CMS enables us to adapt quickly in a dynamic competitive environment"

4.5/5

What do you like best about Elcom Platform?

I like that it is easy to create and publish content quickly. There are some nice modules that facilitate workflows and the Administrator functions are easy to understand and use.

Our team has changed and we received training of new team members quickly. They are now able to publish.

The CMS is adaptable to the size and scale that you need to use it. We have recently migrated our Staff Portal to the CMS so managing our internal communications in the same location is a huge benefit for our business. Review collected by and hosted on G2.com.

What do you dislike about Elcom Platform?

There is nothing I dislike about working with Elcom. They are professional and responsive when I escalate critical issues for our business. Day-to-day issues are responded to in an efficient timeline as well. Review collected by and hosted on G2.com.

What problems is Elcom Platform solving and how is that benefiting you?

We are currently solving improving user journeys and decreasing friction from website through to mobile and Internet Banking services with online member and product origination. Our business benefits will be fully realized in the next 6-12 months after implementation. However we expect our customer journeys will be improved from the moment we go live. Review collected by and hosted on G2.com.

Response from Annette Dockerty of Elcom Platform

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Thanks Ellissa for your generous words. We do pride ourselves on our ability to closely collaborate and quickly respond to our client's needs.

Verified User in Religious Institutions

Mid-Market (51-1000 emp.)

6/17/2016

"ElcomCMS Review"

4/5

What do you like best about Elcom Platform?

ElcomCMS support are quick to respond to my enquiries and I can see that they strive to make sure our requests are addressed soonest. I haven't had a chance to explore the system much (unlike my teammates who are more hands-on with it) but I like the ease of use compared to systems we've had in the past. Review collected by and hosted on G2.com.

What do you dislike about Elcom Platform?

When I edit a page and click "Save Draft" or even when on a page (in edit mode) and click on the preview icon, I would expect to see the page in preview mode (before I "Publish" it). However, clicking on the preview icon redirects the page (whichever page I am on) to the home page. Review collected by and hosted on G2.com.

Recommendations to others considering Elcom Platform:

As always, make sure you document your detailed requirements and see if ElcomCMS meets those requirements. That's a principle when trying to acquire any Web CMS. ElcomCMS does have so many features that are likely to meet your requirements. Review collected by and hosted on G2.com.

What problems is Elcom Platform solving and how is that benefiting you?

We had several legacy systems in the past and just one web content update could take at least 30 minutes to post. We wanted to get rid of those systems and get a robust CMS that met at least 70 - 150 specific requirements we had documented. ElcomCMS met made it through the shortlist of vendors we selected. ElcomCMS helped us get rid of legacy systems and save time/resources, integration with other critical business systems, and essentially have a system that offered us opportunities to grow our web presence. Review collected by and hosted on G2.com.

Response from Annette Dockerty of Elcom Platform

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Wise words and we absolutely agree. The more a client can share with us about their requirements and objectives the better we can advise on a solution that meets their needs and budget. Documenting this is critical to managing the project and expectations.

Verified User in Religious Institutions

Mid-Market (51-1000 emp.)

6/17/2016

"Elcom Review"

4/5

What do you like best about Elcom Platform?

I like the editing within a page function, where each compartment is clickable and editable, much easier than back-end coding! Review collected by and hosted on G2.com.

What do you dislike about Elcom Platform?

I don't like how the folder name appears in the breadcrumb and/or URL of the page. It elongates the URL unnecessarily and if you have a folder and page with the same name, it says www.domain.org/programs/programs instead of just domain.org/programs, full stop. Maybe you create a check box where people have the option to remove the folder name from the URL. Review collected by and hosted on G2.com.

Response from Annette Dockerty of Elcom Platform

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Thanks for your feedback - have you contacted our customer success team on this folder name issue? It sounds like something that we could definitely help you out with.

Verified User in Insurance

Mid-Market (51-1000 emp.)

6/20/2016

"Working with elcom on CMS for new company intranet & knowledge base"

4/5

What do you like best about Elcom Platform?

Base CMS system has excellent functionality coverage and the ability to add extra modules makes it very versatile. Pricing is reasonable. Review collected by and hosted on G2.com.

What do you dislike about Elcom Platform?

I can't think of anything at this point. Review collected by and hosted on G2.com.

Recommendations to others considering Elcom Platform:

Pricing is excellent considering the functionality that you receive from just the base product. Once you start adding in the additional modules, you can get an impressive system for a much lower cost than most other systems. Review collected by and hosted on G2.com.

What problems is Elcom Platform solving and how is that benefiting you?

We are revamping our intranet site and rolling out a knowledge base. The elcom CMS will add much needed functionality for the staff. Review collected by and hosted on G2.com.

Response from Annette Dockerty of Elcom Platform

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Thank you for your generous feedback, we will work hard to keep meeting your needs and expectations.

Verified User in Leisure, Travel & Tourism

Enterprise (> 1000 emp.)

4/18/2016

"Perisher Review"

4/5

What do you like best about Elcom Platform?

ETraining Modules are the best. The integration into Content Manager to allow for randomisation of questions too allows for flexibility of the system and makes each training package almost unique to the end user. Review collected by and hosted on G2.com.

What do you dislike about Elcom Platform?

Formatting can still be painful. Copying data from Word is also ugly with formatting being trashed. I understand why this happens but why not strip out all the Word formatting and paste it in as plain text. Review collected by and hosted on G2.com.

Response from Annette Dockerty of Elcom Platform

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Thanks for your feedback. While the WYSIWYG editors we use do have the capabilities to strip out Word's unique formatting rules, its difficult to perfect as Word and HTML (the language of the web) are vastly different. We always recommend that you author content with in the WYSIWYG editors themselves wherever possible.

Verified User in Education Management

Small-Business (50 or fewer emp.)

6/15/2016

"Elcom"

3/5

What do you like best about Elcom Platform?

full service solution from design and implementation to hosting and ongoing responsive support Review collected by and hosted on G2.com.

What do you dislike about Elcom Platform?

Is an expensive option for a non profit and can't compete on price. Review collected by and hosted on G2.com.

Response from Annette Dockerty of Elcom Platform

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Thanks for your feedback. We have a number of not-for-profit clients who find our modular approach supports their limited budgets as they only pay for what they can use. There are of course many cheaper options in the market but for a fully functional WCMS we are considered best value by independent analyst Gleanster. Please explore with your Elcom Account Manager other ways we can perhaps add value.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

6/17/2016

"My experience with Elcom and been challenging and rewarding."

3.5/5

What do you like best about Elcom Platform?

There are several features, but I think I like the widgets. Review collected by and hosted on G2.com.

What do you dislike about Elcom Platform?

The preview tools and customization is not easy. Review collected by and hosted on G2.com.

Response from Annette Dockerty of Elcom Platform

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Thanks for your comments, it's always helpful to understand how our product is being used so we can improve. We are constantly building out our developer framework which provides points throughout the entire product where you can extend what can be done out of the box in a formal way, and these points are great for extending and connecting functionality within elcomCMS and into other platforms.