# Top 10 eGain AI Agent for Customer Self-Service Alternatives & Competitors
Looking for alternatives or competitors to eGain AI Agent for Customer Self-Service? Other important factors to consider when researching alternatives to eGain AI Agent for Customer Self-Service include ease of use and reliability. The best overall eGain AI Agent for Customer Self-Service alternative is Hiver in Gmail. Other similar apps like eGain AI Agent for Customer Self-Service are Zendesk for Customer Service, Fin, Talkdesk, and Tidio. eGain AI Agent for Customer Self-Service alternatives can be found in [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents).


## Best Paid & Free Alternatives to eGain AI Agent for Customer Self-Service
  - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [Tidio](https://www.g2.com/products/tidio/reviews)
  - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)
  - [Gladly](https://www.g2.com/products/gladly/reviews)
  - [TeamSupport](https://www.g2.com/products/teamsupport/reviews)
  - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)
  - [Gorgias](https://www.g2.com/products/gorgias/reviews)

## Top 10 Alternatives to eGain AI Agent for Customer Self-Service Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how eGain AI Agent for Customer Self-Service stacks up to the competition and find the best product for your business.


  ### 1. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews)
By Hiver
**Average Rating:** 4.6/5
**Total Reviews:** 1,283
Hiver in Gmail transforms Gmail into a full-fledged helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox.


Categories in common with eGain AI Agent for Customer Self-Service: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [AI IT Agents](https://www.g2.com/categories/ai-it-agents)

**Compare:** [eGain AI Agent for Customer Self-Service vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-egain-ai-agent-for-customer-self-service)
**Compare Hiver in Gmail with other alternatives:**
- [Hiver in Gmail vs Zendesk for Customer Service](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service)
- [Hiver in Gmail vs Fin](https://www.g2.com/compare/fin-vs-hiver-in-gmail)
- [Hiver in Gmail vs Talkdesk](https://www.g2.com/compare/hiver-in-gmail-vs-talkdesk)
- [Hiver in Gmail vs Tidio](https://www.g2.com/compare/hiver-in-gmail-vs-tidio)
- [Hiver in Gmail vs NICE CXone](https://www.g2.com/compare/hiver-in-gmail-vs-nice-cxone)
- [Hiver in Gmail vs Gladly](https://www.g2.com/compare/gladly-vs-hiver-in-gmail)
- [Hiver in Gmail vs TeamSupport](https://www.g2.com/compare/hiver-in-gmail-vs-teamsupport)
- [Hiver in Gmail vs Jotform AI Agents](https://www.g2.com/compare/hiver-in-gmail-vs-jotform-ai-agents)
- [Hiver in Gmail vs Gorgias](https://www.g2.com/compare/gorgias-vs-hiver-in-gmail)

  ### 2. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 7,011
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Categories in common with eGain AI Agent for Customer Self-Service: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

**Compare:** [eGain AI Agent for Customer Self-Service vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-egain-ai-agent-for-customer-self-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Tidio](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Gladly](https://www.g2.com/compare/gladly-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs TeamSupport](https://www.g2.com/compare/teamsupport-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Jotform AI Agents](https://www.g2.com/compare/jotform-ai-agents-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Gorgias](https://www.g2.com/compare/gorgias-vs-zendesk-for-customer-service)

  ### 3. [Fin](https://www.g2.com/products/fin/reviews)
By Intercom, Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 3,894
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.


Categories in common with eGain AI Agent for Customer Self-Service: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

**Compare:** [eGain AI Agent for Customer Self-Service vs Fin](https://www.g2.com/compare/fin-vs-egain-ai-agent-for-customer-self-service)
**Compare Fin with other alternatives:**
- [Fin vs Hiver in Gmail](https://www.g2.com/compare/fin-vs-hiver-in-gmail)
- [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Fin vs Talkdesk](https://www.g2.com/compare/fin-vs-talkdesk)
- [Fin vs Tidio](https://www.g2.com/compare/fin-vs-tidio)
- [Fin vs NICE CXone](https://www.g2.com/compare/fin-vs-nice-cxone)
- [Fin vs Gladly](https://www.g2.com/compare/fin-vs-gladly)
- [Fin vs TeamSupport](https://www.g2.com/compare/fin-vs-teamsupport)
- [Fin vs Jotform AI Agents](https://www.g2.com/compare/fin-vs-jotform-ai-agents)
- [Fin vs Gorgias](https://www.g2.com/compare/fin-vs-gorgias)

  ### 4. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
By Talkdesk
**Average Rating:** 4.4/5
**Total Reviews:** 2,559
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.


Categories in common with eGain AI Agent for Customer Self-Service: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

**Compare:** [eGain AI Agent for Customer Self-Service vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-egain-ai-agent-for-customer-self-service)
**Compare Talkdesk with other alternatives:**
- [Talkdesk vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-talkdesk)
- [Talkdesk vs Zendesk for Customer Service](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service)
- [Talkdesk vs Fin](https://www.g2.com/compare/fin-vs-talkdesk)
- [Talkdesk vs Tidio](https://www.g2.com/compare/talkdesk-vs-tidio)
- [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk)
- [Talkdesk vs Gladly](https://www.g2.com/compare/gladly-vs-talkdesk)
- [Talkdesk vs TeamSupport](https://www.g2.com/compare/talkdesk-vs-teamsupport)
- [Talkdesk vs Jotform AI Agents](https://www.g2.com/compare/jotform-ai-agents-vs-talkdesk)
- [Talkdesk vs Gorgias](https://www.g2.com/compare/gorgias-vs-talkdesk)

  ### 5. [Tidio](https://www.g2.com/products/tidio/reviews)
By Tidio
**Average Rating:** 4.6/5
**Total Reviews:** 1,957
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.


Categories in common with eGain AI Agent for Customer Self-Service: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

**Compare:** [eGain AI Agent for Customer Self-Service vs Tidio](https://www.g2.com/compare/tidio-vs-egain-ai-agent-for-customer-self-service)
**Compare Tidio with other alternatives:**
- [Tidio vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-tidio)
- [Tidio vs Zendesk for Customer Service](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service)
- [Tidio vs Fin](https://www.g2.com/compare/fin-vs-tidio)
- [Tidio vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-tidio)
- [Tidio vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-tidio)
- [Tidio vs Gladly](https://www.g2.com/compare/gladly-vs-tidio)
- [Tidio vs TeamSupport](https://www.g2.com/compare/teamsupport-vs-tidio)
- [Tidio vs Jotform AI Agents](https://www.g2.com/compare/jotform-ai-agents-vs-tidio)
- [Tidio vs Gorgias](https://www.g2.com/compare/gorgias-vs-tidio)

  ### 6. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)
By NiCE
**Average Rating:** 4.3/5
**Total Reviews:** 1,730
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.


Categories in common with eGain AI Agent for Customer Self-Service: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

**Compare:** [eGain AI Agent for Customer Self-Service vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-egain-ai-agent-for-customer-self-service)
**Compare NICE CXone with other alternatives:**
- [NICE CXone vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-nice-cxone)
- [NICE CXone vs Zendesk for Customer Service](https://www.g2.com/compare/nice-cxone-vs-zendesk-for-customer-service)
- [NICE CXone vs Fin](https://www.g2.com/compare/fin-vs-nice-cxone)
- [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk)
- [NICE CXone vs Tidio](https://www.g2.com/compare/nice-cxone-vs-tidio)
- [NICE CXone vs Gladly](https://www.g2.com/compare/gladly-vs-nice-cxone)
- [NICE CXone vs TeamSupport](https://www.g2.com/compare/nice-cxone-vs-teamsupport)
- [NICE CXone vs Jotform AI Agents](https://www.g2.com/compare/jotform-ai-agents-vs-nice-cxone)
- [NICE CXone vs Gorgias](https://www.g2.com/compare/gorgias-vs-nice-cxone)

  ### 7. [Gladly](https://www.g2.com/products/gladly/reviews)
By Gladly
**Average Rating:** 4.7/5
**Total Reviews:** 1,113
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.


Categories in common with eGain AI Agent for Customer Self-Service: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

**Compare:** [eGain AI Agent for Customer Self-Service vs Gladly](https://www.g2.com/compare/gladly-vs-egain-ai-agent-for-customer-self-service)
**Compare Gladly with other alternatives:**
- [Gladly vs Hiver in Gmail](https://www.g2.com/compare/gladly-vs-hiver-in-gmail)
- [Gladly vs Zendesk for Customer Service](https://www.g2.com/compare/gladly-vs-zendesk-for-customer-service)
- [Gladly vs Fin](https://www.g2.com/compare/fin-vs-gladly)
- [Gladly vs Talkdesk](https://www.g2.com/compare/gladly-vs-talkdesk)
- [Gladly vs Tidio](https://www.g2.com/compare/gladly-vs-tidio)
- [Gladly vs NICE CXone](https://www.g2.com/compare/gladly-vs-nice-cxone)
- [Gladly vs TeamSupport](https://www.g2.com/compare/gladly-vs-teamsupport)
- [Gladly vs Jotform AI Agents](https://www.g2.com/compare/gladly-vs-jotform-ai-agents)
- [Gladly vs Gorgias](https://www.g2.com/compare/gladly-vs-gorgias)

  ### 8. [TeamSupport](https://www.g2.com/products/teamsupport/reviews)
By TeamSupport
**Average Rating:** 4.4/5
**Total Reviews:** 891
TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.


Categories in common with eGain AI Agent for Customer Self-Service: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

**Compare:** [eGain AI Agent for Customer Self-Service vs TeamSupport](https://www.g2.com/compare/teamsupport-vs-egain-ai-agent-for-customer-self-service)
**Compare TeamSupport with other alternatives:**
- [TeamSupport vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-teamsupport)
- [TeamSupport vs Zendesk for Customer Service](https://www.g2.com/compare/teamsupport-vs-zendesk-for-customer-service)
- [TeamSupport vs Fin](https://www.g2.com/compare/fin-vs-teamsupport)
- [TeamSupport vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-teamsupport)
- [TeamSupport vs Tidio](https://www.g2.com/compare/teamsupport-vs-tidio)
- [TeamSupport vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-teamsupport)
- [TeamSupport vs Gladly](https://www.g2.com/compare/gladly-vs-teamsupport)
- [TeamSupport vs Jotform AI Agents](https://www.g2.com/compare/jotform-ai-agents-vs-teamsupport)
- [TeamSupport vs Gorgias](https://www.g2.com/compare/gorgias-vs-teamsupport)

  ### 9. [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)
By Jotform
**Average Rating:** 4.5/5
**Total Reviews:** 757
Jotform AI Agents are the future of customer service. They are powerful automated customer service tools that provide real-time assistance to users. Use your own AI Agent to streamline support operations, enhance user engagement, and improve response times. Train and customize AI Agents to answer FAQs, help users fill out forms, field phone calls and SMS messages, and provide users with 24-7 support. Build your ultimate customer service agent with our free, AI-powered tool.


Categories in common with eGain AI Agent for Customer Self-Service: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

**Compare:** [eGain AI Agent for Customer Self-Service vs Jotform AI Agents](https://www.g2.com/compare/jotform-ai-agents-vs-egain-ai-agent-for-customer-self-service)
**Compare Jotform AI Agents with other alternatives:**
- [Jotform AI Agents vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-jotform-ai-agents)
- [Jotform AI Agents vs Zendesk for Customer Service](https://www.g2.com/compare/jotform-ai-agents-vs-zendesk-for-customer-service)
- [Jotform AI Agents vs Fin](https://www.g2.com/compare/fin-vs-jotform-ai-agents)
- [Jotform AI Agents vs Talkdesk](https://www.g2.com/compare/jotform-ai-agents-vs-talkdesk)
- [Jotform AI Agents vs Tidio](https://www.g2.com/compare/jotform-ai-agents-vs-tidio)
- [Jotform AI Agents vs NICE CXone](https://www.g2.com/compare/jotform-ai-agents-vs-nice-cxone)
- [Jotform AI Agents vs Gladly](https://www.g2.com/compare/gladly-vs-jotform-ai-agents)
- [Jotform AI Agents vs TeamSupport](https://www.g2.com/compare/jotform-ai-agents-vs-teamsupport)
- [Jotform AI Agents vs Gorgias](https://www.g2.com/compare/gorgias-vs-jotform-ai-agents)

  ### 10. [Gorgias](https://www.g2.com/products/gorgias/reviews)
By Gorgias
**Average Rating:** 4.6/5
**Total Reviews:** 565
Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.


Categories in common with eGain AI Agent for Customer Self-Service: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

**Compare:** [eGain AI Agent for Customer Self-Service vs Gorgias](https://www.g2.com/compare/gorgias-vs-egain-ai-agent-for-customer-self-service)
**Compare Gorgias with other alternatives:**
- [Gorgias vs Hiver in Gmail](https://www.g2.com/compare/gorgias-vs-hiver-in-gmail)
- [Gorgias vs Zendesk for Customer Service](https://www.g2.com/compare/gorgias-vs-zendesk-for-customer-service)
- [Gorgias vs Fin](https://www.g2.com/compare/fin-vs-gorgias)
- [Gorgias vs Talkdesk](https://www.g2.com/compare/gorgias-vs-talkdesk)
- [Gorgias vs Tidio](https://www.g2.com/compare/gorgias-vs-tidio)
- [Gorgias vs NICE CXone](https://www.g2.com/compare/gorgias-vs-nice-cxone)
- [Gorgias vs Gladly](https://www.g2.com/compare/gladly-vs-gorgias)
- [Gorgias vs TeamSupport](https://www.g2.com/compare/gorgias-vs-teamsupport)
- [Gorgias vs Jotform AI Agents](https://www.g2.com/compare/gorgias-vs-jotform-ai-agents)


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