EdgeTier Pricing Overview

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EdgeTier has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact EdgeTier to obtain current pricing.

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EdgeTier Alternatives Pricing

The following is a quick overview of editions offered by other Customer Communications Management Software

evaluagent Auto-QA and Improvement	Starting at £20.001 Per user Per Month	Call transcription Auto work assignment Auto, manual, blended QA scorecards Calibration On-demand AI insights Customer journey QA Actions, 1-2-1s and plans WFM integrations Reporting suite and API LMS Show More
JustCall Team	$29.002 - User/Month (Billed Annually)	Business phone system with CRM integrations Local number in 70+ countries Unlimited inbound minutes Unlimited outbound minutes 100+ CRM & data integrations Messaging suite IVR & call menus setup Unlimited AI transcription minutes AI voice agent (add-on) AI Review Assist (add-on) Team performance analytics & reporting 500 SMS segments SMS Bundles (add-on) API access & workflows Show More
Gryphon ONE Gryphon ONE Advanced Edition	Contact UsPer Year	Provides a comprehensive, automated platform for proactive contact compliance, streamlining adherence to TCPA, state, and business-specific regulations. All Foundation Features Web Service API Salesforce Integration Automated Call Blocking (requires voice integration add-on) Multi-Channel Support: Phone, Email (U.S. full, Canada opt-out only), Text (U.S. only), Postal Mail (U.S. only) Multi-Campaign Support ZIP Code vs. Area Code for Residency Client Frequency Controls Collections Engine – U.S. & Canada Federal Frequency Controls (Compliance & Collections) State Frequency Controls (mini-TCPAs) State & Local Frequency Controls (Collections) Express Written Consent Management (Compliance & Collections) Litigator & Professional Plaintiff List International Contact Preferences Promise-to-Pay (Collections) Declared Disaster Blocking Insights for Advanced Edition Show More

Various alternatives pricing & plans

Pricing information for the above various EdgeTier alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

EdgeTier Pricing Reviews

(1)

Vinicius d.

CS Team Leader (Brazil)

Mid-Market (51-1000 emp.)

7/18/2025

"A Powerful Management Aly"

4.5/5

What do you like best about EdgeTier?

EdgeTier has proven to be a powerful and effective tool for real-time analysis. I've been using it over the past few months, and it has been extremely helpful in identifying ongoing issues, gathering valuable data for support tickets, and understanding scenarios to discuss with our BPO partners. Review collected by and hosted on G2.com.

What do you dislike about EdgeTier?

I don’t have any dislikes about EdgeTier — on the contrary, it’s been a valuable addition to our workflow. However, one improvement that would make a big difference is displaying the username in the ticket previews. At least with the Zendesk integration I use, I currently have to retrieve this information manually, one by one, which can be a bit inefficient at times. Review collected by and hosted on G2.com.

What problems is EdgeTier solving and how is that benefiting you?

EdgeTier has been instrumental in bridging the gap between my company and our BPO partners. Given the fast-paced nature of our business and the size of the Brazilian market, issues can arise suddenly—disrupting services and overwhelming support channels, which significantly impacts customer experience.

In such moments, BPOs are expected to share insights so we can engage the right teams to resolve the issue. However, without sufficient evidence and context, our ability to act is limited. While BPOs do support us, they aren't available 24/7 and often need to gather information manually.

EdgeTier, on the other hand, offers an intuitive workflow and often delivers more than enough information—faster than the BPOs can. This has enabled us to establish a high standard for Customer Experience in our Brazil operations, one that has been recognized by senior leadership on a global level. Review collected by and hosted on G2.com.