eClerx is a global leader in business process management, offering a comprehensive suite of services across customer experience, digital marketing, creative production, compliance, financial markets operations, finance and accounting, and data and analytics. Leveraging cutting-edge technologies such as generative AI, advanced automation, and real-time data insights, eClerx optimizes performance, reduces costs, and transforms operations at scale. With a workforce of over 13,000 professionals, eClerx serves a diverse clientele, including Fortune 500 companies, across industries like financial services, telecommunications, retail, fashion, media and entertainment, manufacturing, travel and leisure, software, and high-tech.
Key Features and Functionality:
- Customer Experience: Provides omnichannel customer support, customer journey mapping, automated quality monitoring, workforce management, and field technical operations to enhance customer interactions and satisfaction.
- Digital Marketing: Offers services in omnichannel campaigns, content and commerce, search and media operations, creative production, MarTech enablement, and product data management to drive digital growth.
- Creative and Content Production: Delivers high-fidelity asset production, including photo/video, post-production, 3D-CGI, VR/AR, digital workflows, and omnichannel delivery to fuel marketing efforts.
- Market Intelligence: Provides digital shelf analytics, competitor intelligence, pricing intelligence, assortment optimization, product launch support, revenue and yield management, and bid management to support market dominance.
- Compliance: Offers scalable compliance function support with services in anti-money laundering , anti-bribery and compliance , fraud detection and prevention, know your customer , compliance monitoring and audits, and regulatory reporting.
- Financial Markets Operations: Transforms complex capital markets processes with analytics-driven insights to accelerate operations.
- Finance and Accounting: Provides comprehensive finance and accounting services to streamline financial operations.
- Data and Analytics: Utilizes advanced data analytics to provide actionable insights and support data-driven decision-making.
Primary Value and Solutions:
eClerx empowers businesses to enhance operational efficiency, productivity, and quality by streamlining processes and implementing smart automation. By integrating advanced technologies and domain expertise, eClerx addresses the challenges of dynamic and evolving markets, enabling clients to focus on core strategies while ensuring cost-effectiveness and scalability. Their customizable services and solutions optimize business performance, helping companies navigate complexities and achieve sustainable growth.
Seller
eClerxProvider Description
eClerx is a global leader in business process management, offering a comprehensive suite of services across customer experience, digital marketing, creative production, compliance, financial markets operations, finance and accounting, and data and analytics. Leveraging cutting-edge technologies such as generative AI, advanced automation, and real-time data insights, eClerx optimizes performance, reduces costs, and transforms operations at scale. With a workforce of over 13,000 professionals, eClerx serves a diverse clientele, including Fortune 500 companies, across industries like financial services, telecommunications, retail, fashion, media and entertainment, manufacturing, travel and leisure, software, and high-tech.
Key Features and Functionality:
- Customer Experience: Provides omnichannel customer support, customer journey mapping, automated quality monitoring, workforce management, and field technical operations to enhance customer interactions and satisfaction.
- Digital Marketing: Offers services in omnichannel campaigns, content and commerce, search and media operations, creative production, MarTech enablement, and product data management to drive digital growth.
- Creative and Content Production: Delivers high-fidelity asset production, including photo/video, post-production, 3D-CGI, VR/AR, digital workflows, and omnichannel delivery to fuel marketing efforts.
- Market Intelligence: Provides digital shelf analytics, competitor intelligence, pricing intelligence, assortment optimization, product launch support, revenue and yield management, and bid management to support market dominance.
- Compliance: Offers scalable compliance function support with services in anti-money laundering , anti-bribery and compliance , fraud detection and prevention, know your customer , compliance monitoring and audits, and regulatory reporting.
- Financial Markets Operations: Transforms complex capital markets processes with analytics-driven insights to accelerate operations.
- Finance and Accounting: Provides comprehensive finance and accounting services to streamline financial operations.
- Data and Analytics: Utilizes advanced data analytics to provide actionable insights and support data-driven decision-making.
Primary Value and Solutions:
eClerx empowers businesses to enhance operational efficiency, productivity, and quality by streamlining processes and implementing smart automation. By integrating advanced technologies and domain expertise, eClerx addresses the challenges of dynamic and evolving markets, enabling clients to focus on core strategies while ensuring cost-effectiveness and scalability. Their customizable services and solutions optimize business performance, helping companies navigate complexities and achieve sustainable growth.
