Dynamics 365 Commerce Features
Merchandising/Marketing (7)
Storefront Design Tools
Based on 41 Dynamics 365 Commerce reviews. Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience
Product Visualization
Based on 42 Dynamics 365 Commerce reviews. Ability to display and manage photos, 3D views, videos etc for each product
Recommendations / Personalization
Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc 41 reviewers of Dynamics 365 Commerce have provided feedback on this feature.
Promotions and Discounts
Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes. 41 reviewers of Dynamics 365 Commerce have provided feedback on this feature.
Shopping Cart Abandonment
As reported in 41 Dynamics 365 Commerce reviews. Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart.
Product Reviews
Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products This feature was mentioned in 41 Dynamics 365 Commerce reviews.
SEO
As reported in 38 Dynamics 365 Commerce reviews. Provides tools to drive traffic to pages via organic search
Product Catalog (4)
Content Management
Ability to add/update products, product pricing, product information and other content included on eCommerce site. 42 reviewers of Dynamics 365 Commerce have provided feedback on this feature.
Product Configuration
Based on 39 Dynamics 365 Commerce reviews. Ability to all users select options to configure the product or select product options. For example, color, size, etc.
Product Search and Filtering
As reported in 41 Dynamics 365 Commerce reviews. Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting
Intangible Products
As reported in 39 Dynamics 365 Commerce reviews. Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc.
Order Process (8)
Checkout Process
Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts. 39 reviewers of Dynamics 365 Commerce have provided feedback on this feature.
Shipping Options
Based on 39 Dynamics 365 Commerce reviews. Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies.
Tax Display and Processing
As reported in 38 Dynamics 365 Commerce reviews. Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions.
Payment Processing
Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality. 38 reviewers of Dynamics 365 Commerce have provided feedback on this feature.
Order Management
Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time. This feature was mentioned in 38 Dynamics 365 Commerce reviews.
Returns / Refunds
Functionality to allow users to process returns/refunds either via self service or contacting customer service. 38 reviewers of Dynamics 365 Commerce have provided feedback on this feature.
Inventory Management
As reported in 42 Dynamics 365 Commerce reviews. Displays inventory levels of products in real time. Displays inventory by location if required.
Multi-Channel Fulfillment
As reported in 36 Dynamics 365 Commerce reviews. Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up.
Multi-Channel Support (7)
Omnichannel
Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. 39 reviewers of Dynamics 365 Commerce have provided feedback on this feature.
Mobile
Features that enable customers to easily to shop for products using a mobile device. This feature was mentioned in 41 Dynamics 365 Commerce reviews.
Social Commerce
Based on 43 Dynamics 365 Commerce reviews. Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform.
Customer Service
Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support. This feature was mentioned in 42 Dynamics 365 Commerce reviews.
Store Locator
Enable customers to locate and navigate to physical locations by zip code, city or GPS 39 reviewers of Dynamics 365 Commerce have provided feedback on this feature.
3rd-Party Store Integration
As reported in 39 Dynamics 365 Commerce reviews. Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels
B2B
Based on 40 Dynamics 365 Commerce reviews. Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc.
Platform (12)
APIs
System provides well documented API's that can be used to integrate to any 3rd Party or internal system. 39 reviewers of Dynamics 365 Commerce have provided feedback on this feature.
Customization
Based on 41 Dynamics 365 Commerce reviews. Product provides tools to customize web store front, business process, etc. to meet unique business needs.
Integrations to Add-on Tools
Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software. 38 reviewers of Dynamics 365 Commerce have provided feedback on this feature.
User Management
As reported in 40 Dynamics 365 Commerce reviews. Enables customers to update their own user information, settings and preferences.
Reporting / Analytics
Provides standard and ad-hoc reporting ability to meet business requirements 39 reviewers of Dynamics 365 Commerce have provided feedback on this feature.
Security
Based on 40 Dynamics 365 Commerce reviews. Software provides appropriate tools and certifications to protect against fraud and malicious attacks
Multi-Site Management
Based on 37 Dynamics 365 Commerce reviews. Features that enable creation and maintenance of micro sites, sub-sites using the same instance of the software.
Admin Access Rights
Based on 38 Dynamics 365 Commerce reviews. Provides ability to control editing rights by product category, geography etc.
Test-to-Product Migration
Functionality that enables administrators to test changes to products, store design, work flows etc in a test environment and schedule the changes to be migrated to the production version of the site This feature was mentioned in 37 Dynamics 365 Commerce reviews.
Internationalization
Provides features that enable business transactions throughout the world. Typical features are multi-language, multi-currency and taxation This feature was mentioned in 37 Dynamics 365 Commerce reviews.
Cross Browser Support
As reported in 36 Dynamics 365 Commerce reviews. Enables store or site to provide the same user experience in all browsers and browser versions.
Performance and Reliability
Software performs well and runs with minimal unscheduled downtime 38 reviewers of Dynamics 365 Commerce have provided feedback on this feature.
Headless Commerce (5)
Decoupling
As reported in 33 Dynamics 365 Commerce reviews. Ability to disconnect the front office from the back office of an e-commerce platform
REST APIs
As reported in 37 Dynamics 365 Commerce reviews. Provide APIs that allow for interaction with RESTful web services
Data Orchestration
Based on 35 Dynamics 365 Commerce reviews. Capture and manage data from multiple sources and syncronize it with the front end and back end
Customization
Allows developers to customize the platform using multiple programming languages 38 reviewers of Dynamics 365 Commerce have provided feedback on this feature.
Extensibility
Include prebuilt integrations with multiple systems such as ERP and CRM This feature was mentioned in 36 Dynamics 365 Commerce reviews.
Generative AI (2)
AI Text Generation
As reported in 16 Dynamics 365 Commerce reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
As reported in 17 Dynamics 365 Commerce reviews. Condenses long documents or text into a brief summary.
Agentic AI - E-Commerce Platforms (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Top-Rated Alternatives
Technology Glossary Features
View definitions of the features and discover new technology terms.
Intangible products refer to company offerings that are not physical in nature. Learn more about intangible products, what falls into the category, and how to sell products that can’t be touched.
The checkout process how a customer goes through to finalize a purchase when shopping online. Learn the checkout process and best practices to follow.




