DrChrono by EverHealth. Reviews & Product Details

Not a lot to say here. If any features functions without error I could list something. Cost is probably the only pro. Review collected by and hosted on G2.com.

Look elsewhere. Support is not helpful. You can submit a support ticket which results in either an awareness of an issue with no steps for resolution, or a flat out we can't reproduce your issue, sorry. They called and texted 150 of my clients at 2am, took no accountability for it and can not promise it won't happen again. I turned my reminders off completely, losing major functionality. There isn't a person you can contact or talk to about issues. A support ticket is your only option. And when you want to talk about contract issues, you wait weeks to get someone and multiple submissions about the same issue. There are so many buggy problems, appointments that don't save, billing that doesn't save, or requires multiple refresh or changes to take effect. Review collected by and hosted on G2.com.

I like the reporting system in DrChrono by EverHealth. The filters really make it easy to track patients, services, products, and finances. It helps streamline problem-solving, create marketing campaigns, and track revenue effectively. Review collected by and hosted on G2.com.

I find some features of DrChrono by EverHealth a bit outdated. I think they should implement a global catalog and include a CRM. Review collected by and hosted on G2.com.

They used to be somewhat competent prior to the acquisition. Review collected by and hosted on G2.com.

- Exceptionally poor customer success team

- Pathetic software, buggy with outages

- UI is severely dated, non-intuitive Review collected by and hosted on G2.com.

The most helpful use for Dr. Chrono, is the information is readily available, and laid out professionally. It is quick and easy to use. Review collected by and hosted on G2.com.

The least helpful about Dr. Chrono, is that it doesn't save the patients for the day only a few at a time in the search bar. Review collected by and hosted on G2.com.

Liked the pleasingly asthetic look of the schedule. Easy to read. Review collected by and hosted on G2.com.

Can't ever get a resolution to the problems we have. Been experiencing issues with the Day Sheet for a month now (duplicate totals) and NO resolution in sight. Can't get someone 'higher up' to figure this out! Feel like we are in the Wizard of Oz and he's off limits. Review collected by and hosted on G2.com.

DrChrono was groundbreaking when it first came out, featuring an iOS mobile app to chart and send prescriptions from your iPad or iPhone. This saves me so much time and is the main reason I can't leave this product. Many years later while other EHRs have come out with new iOS apps, DrChrono continues to be the most robust and efficient option. Most of the built-in practice management features are outdated and clunky but if you use other software for scheduling and patient engagement, DrChrono offers you best-in-class, lightning-fast charting and medication management for iOS. Review collected by and hosted on G2.com.

The problem I have is that DrChrono has done very little to modernize their product. Since being taken over by Updox, there have been minor improvements to some features that not everybody would benefit from. But very little improvement has been made to the overall product. The telemedicine option is a waste of time with so many simpler options on the market, plus they charge extra for those visits, which might have been okay 10 years ago. There are frequent backend issues such as slowness and brief outages on a weekly basis. The OnPatient patient portal is outdated and quite boring and the built-in scheduling system is old and tedious, creating a lackluster patient experience. OnPatient seems to get zero attention from DrChrono, with not a single UI or feature update since launch. For all of these reasons, I avoid all of the practice management and patient engagement features and use DrChrono solely as an EHR. Review collected by and hosted on G2.com.

Honestly, I have been with them for more than three years and they have let me down. Review collected by and hosted on G2.com.

No customer loyalty or service. You can not speak with anyone or the messages are not even read right. Review collected by and hosted on G2.com.

The electronic prescribing module is convenient. Review collected by and hosted on G2.com.

There are frequent downtimes and outages when you can't send prescriptions, read notes, see your schedule, book patients, etc. Review collected by and hosted on G2.com.

the ease of use and being able to see everyone on my teams schedule. Review collected by and hosted on G2.com.

Confusing at first to use becasue of all the different tabs. Review collected by and hosted on G2.com.

Easy access for providers to their clients, especially with the video chat feature Review collected by and hosted on G2.com.

You cannot permanently delete a client from the system, you can only mark them as inactive Review collected by and hosted on G2.com.