Document360 Reviews & Product Details

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks. Who It’s For: By Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly. By Industry: SaaS, IT & consulting, finance, healthcare, education, and manufacturing Key Capabilities: AI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs. AI Writing Agent: Instantly turn text, video or prompts into structured, ready-to-publish documentation. SEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability. Powerful Editors: Markdown for speed and WYSIWYG for rich visuals, both with real-time previews and drag-and-drop media. Step-by-Step Guides: Capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds. Category Manager: Organize and restructure content effortlessly with drag-and-drop control. Interactive Demos: Create guided, clickable walkthroughs inside articles to help users learn by doing. Custom Workflow Builder: Automate documentation workflows with custom review stages, roles and approvals. Pro Analytics: Measure performance, engagement, search trends, feedback and ticket deflection. Brand Customization: Tailor portal design, layout and color themes to your brand. Security: SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction Localization: Supports 50+ languages

Product Website

Seller

Kovai Limited

Discussions

Document360 Community

Languages Supported

English, French, Portuguese, Spanish

Overview by

Saravana Kumar (CEO)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Document360 Media

Provide answers to user queries 5x faster with our interactive AI search. Intelligent search capability employs advanced algorithms to understand user queries, context, and intent, delivering highly accurate and relevant results.

Document360 Demo - Reduce your support tickets with a Knowledge Base

Allow customers to access helpful resources such as how-to-guides, FAQs, & troubleshooting guides via a public, private or mixed help center.

Document360 Demo - Centralize your software documentation

From API Docs to release notes, we’ve got you covered. Create, manage, and organize all your technical documentation in one powerful platform, boosting productivity by keeping your team and users aligned.

Document360 Demo - Manage API guides and API docs in one place

One place to manage all your API docs. Create API guides, test APIs, and automate notifications to ease communication between developers.

Document360 Demo - Empower users to get the most out of your product, service, or application with User Manuals

Help your users easily navigate and troubleshoot any software or hardware issues with detailed user guides, instruction guides, and glossaries to save time and avoid the hassle of contacting support.

Reduce Customer Support Tickets with Document360

Manage Internal Documentation, SOPs, Onboarding, and much more with Document360

AI-Powered Knowledge Base Software: Create SOPs, Knowledge Bases and Manuals | Document360

Customer testimonial - Fastmag

Customer testimonial - EasySend

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Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

9/23/2024

"Experience with Document360 has been very positive, helping to streamline my documentation process"

5/5

What do you like best about Document360?

I really like Document360's easy-to-use editor, which makes content creation seamless. The content reuse feature saves time and ensures consistency across documentation. The glossary pop-ups offer a clean way to present definitions without disrupting the main content, and the rich analytics provide valuable insights to improve user support. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Document360 is a robust tool, but there can be a slight learning curve to fully grasp some of its advanced features. Fortunately, their comprehensive user guide and helpful support staff make it much easier to overcome any challenges in the case that they may arrise. These minor hurdles are far outweighed by its overall effectiveness and functionality. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

Document360 helps us centralize and organize our documentation efficiently, making it easier to manage large volumes of content. The content reuse feature ensures consistency, and the glossary pop-ups offer quick, non-intrusive explanations for users. The platform’s rich analytics provide insights into what users are searching for and visiting, allowing us to continuously improve our content. The in-app help widget is especially beneficial, as it allows users to access the knowledge base directly within our platform, reducing the need to leave the interface and helping them find answers to their questions quickly. This ease of access has reduced support tickets and improved user satisfaction. Review collected by and hosted on G2.com.

Andrea D.

Head of Customer Success

Mid-Market (51-1000 emp.)

6/28/2024

"Doc360 has allowed us to allowed us to create an extensive knowledge base for our customers"

5/5

What do you like best about Document360?

It is easy to create and publish articles. The site allows for several categories that are easy to navigate for our clients. It was easy to implement the tool. Our team has been using Doc360 for a year now and we have created an extensive help site that is useful to our users. It is easy for us to publish and update articles quickly when we release a new feature or need to update an exisiting help article. Review collected by and hosted on G2.com.

What do you dislike about Document360?

We have had a little trouble with the commenting tool. I think some of this stems from navigating between their new editor and old editor and some of our comments disappearing, but we hope as our entire team migrates to the new editor this will be less of an issue. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

We have a centralized help site that all our clients can access for help articles. Our previous tool was hard to update and was also public allowing anyone to access. Doc360 provides a central site where all of our help content can live and allows us to invite users rather than hosting on a public site. Review collected by and hosted on G2.com.

Alice I.

Technical Consultant

Mid-Market (51-1000 emp.)

6/5/2024

"Excellent documentation platform"

5/5

What do you like best about Document360?

Document360 is easy to use and enables us to write new articles quickly. The site allows our customers to find the documenation they are looking for and leave feedback on articles. We have found the 'eddy' search bar very useful when trying to find the right information. Our article writers also use the 'ai writer' feature which has made our standard of documenation even better. Document360 are always bringing out new features to their platform and when you raise a feature request, it's likely it will be in the product in a few months! I enjoy using document360 and would definitely recommend it. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Document360 isn't perfect but what software is. There are a few bugs here and there but it's usually resolved very quickly. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

We previously had a very old and dated doucmentation product. It looked terrible and was very hard to update. Document360 allows us to be dymnamic and make changes quickly which supports our business as we are bringing out new products/features quite often. It is easy to adminstrate and also to write articles. It also has a customisable homepage which we have configured to match the look and feel of our customer portal. Review collected by and hosted on G2.com.

Sukhmanjeet K.

Technical writer

Mid-Market (51-1000 emp.)

10/1/2024

"Comprehensive Knowledge Management with Room for Improvement: A Review of Document360"

4.5/5

What do you like best about Document360?

The best things about Document 360 are:

- UI: A very user friendly UI.

- Search Functionality: Powerful, and improves overall experience.

- Customizations: A number of customization features makes you showcase your brand value.

- very easy to integrate

- A great great customer support- cant highlight this much Review collected by and hosted on G2.com.

What do you dislike about Document360?

- Pricing can be an issue.

- Lack of offline access. Review collected by and hosted on G2.com.

nitin d.

Manager - Technical Documentation

Mid-Market (51-1000 emp.)

7/18/2024

"A Platform Supported by a Collaborative Team for an Effortless Experience"

5/5

What do you like best about Document360?

Creating and publishing articles is simple with Document360. The tool provides a range of user-friendly categories, making it easy for our clients to navigate.

Implementing Document360 was straightforward, and after two years of use, we’ve built a valuable help site that allows us to quickly publish and update articles. Review collected by and hosted on G2.com.

What do you dislike about Document360?

We've encountered issues particularly with links appearing as broken. Review collected by and hosted on G2.com.

Pablo V.

Software Support Specialist

Small-Business (50 or fewer emp.)

4/21/2022

"Great Knowledge Base Software"

4.5/5

What do you like best about Document360?

Easy to use and help support clients using our software. Building out a knowledge base was easy to figure out how to structure and easy for clients to use to learn about how our software works. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Update: The bug mentioned in my last post was fixed quickly. Since then there have been nice updates like AI enhancements which will likely come into play for our company in the near future.

The only gripe I would have with the software is that it does have some bugs, but most software does. The good thing however is that support acknowledges them and attempts to find a solution for you. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

5/8/2025

"Wrong audience"

1.5/5

What do you like best about Document360?

I can see how the templates would be helpful for someone not familiar with documentation.

landing page was nice

support was responsive Review collected by and hosted on G2.com.

What do you dislike about Document360?

* swagger import didn't work

* too much nickle and diming

* too tied to microsoft Review collected by and hosted on G2.com.

Brianne B.

Lead Technical Writer

Mid-Market (51-1000 emp.)

5/2/2024

"Great content management tool with great support"

4.5/5

What do you like best about Document360?

I love how easy and intuitive the interface is to use. I'm able to write, manage, publish, and customize everything from the same location smoothly and easily. The content editor has all the necessary features and more. Furthermore, the support team is always open to feedback to improve it. The article versioning capabilities are more helpful and intuitive than git or other tools. This allows me to get my work done quickly and effectively to publish on time and revert to any previous version if needed.

It is very easy to fully customize the produced KB website to fit our needs. I a not a developer and don't like to spend my time fiddling with the front end but it has been very to customize and make changes. The support team is also very helpful and punctual when I've needed help to customize certain elements. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Some of the features available through Document360 are only available via add-ins and not by default, meaning the overall cost can increase depending on your needs. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

Our main pain points with our previous documentation method, docs as code, were the lack of authoring features, the time spent on maintaining the front-end website, and unreliable or outdated content. Document360 has helped us to resolve each one of these problems. The authoring tools such as the review workflow for better collaboration, versioning, the glossary, templates, and content reuse have been essential to us. The ability for readers to leave feedback has also been a welcomed feature. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/16/2024

"Great tool and helpful support"

4.5/5

What do you like best about Document360?

Besides the great perks and ease of use, Doc360 provides the best customer support. Always responsive and attentive, they listen to our needs and find a quick solution. UI is easy to use and css customizations create almost endless possibilities for brand design. We love the new editor and shortcuts as well as the easy and intuitive formatting built in to the Platform. Love that we switched! Review collected by and hosted on G2.com.

What do you dislike about Document360?

There are some limits when it comes to customizing article page design and customizing the toolbox to fit your needs. I suspect this will come in the future. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/22/2024

"Insight and Efficient-A Smooth Support Experience with Document360"

5/5

What do you like best about Document360?

The best feature of Document360 is its user-friendly interface. We have been using Document360 for several years and it has been highly effective for us. The Document360 customer team has assisted in migrating our old knowledge base articles and configuring the site to meet our specific needs.The frequency of use is quite high for our team as we rely on the platform daily for its seamless functionality Review collected by and hosted on G2.com.

What do you dislike about Document360?

ThoughDocument360 provides countless advantages there are areas where enhancement could elevate the user experience even further.One such improvement would be more frequent updates and the introduction of new features regular ensure content remains fresh and relevant further enriching the user Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

Document360 has streamlined the way we provide product documentation to users,make it easy for them to access andunderstand.This has improved the onboarding experience for new customers and helped existing customers resolve our issues independently.The admin interface is intuitive and it had helped us a lot . Review collected by and hosted on G2.com.