Dinamik CRM is an all-in-one, cloud-based business management software designed to simplify and streamline operations for small and medium-sized businesses. Developed with 100% local expertise in Turkey, Dinamik CRM provides a single, intuitive platform for managing customer relationships, sales, customer support, and planning. It helps businesses centralize their data, automate key processes, and gain valuable insights, allowing them to focus on growth and efficiency. By integrating essential functions like call center automation and preliminary accounting, Dinamik CRM serves as a comprehensive solution for companies looking to accelerate their digital transformation.
Based on the information available from public sources, here is a comprehensive G2 product profile for Dinamik CRM.
Dinamik CRM
Product Description:
Dinamik CRM is an all-in-one, cloud-based business management software designed to simplify and streamline operations for small and medium-sized businesses. Developed with 100% local expertise in Turkey, Dinamik CRM provides a single, intuitive platform for managing customer relationships, sales, customer support, and planning. It helps businesses centralize their data, automate key processes, and gain valuable insights, allowing them to focus on growth and efficiency. By integrating essential functions like call center automation and preliminary accounting, Dinamik CRM serves as a comprehensive solution for companies looking to accelerate their digital transformation.
Key Features:
Customer & Lead Management: Organize and track all customer, company, and prospect information. Use custom fields to capture unique data and manage all contact details and related files in one place.
End-to-End Sales Management: Drive sales from lead to close with tools for managing opportunities, creating professional proposals, and tracking orders and sales activities.
Customer Support Management (DESK): Centralize and manage customer feedback, complaints, and support requests. Includes a live chat application and dynamic forms to provide seamless, end-to-end service.
Planning & Task Management: Schedule and manage online appointments, reservations, and activities. The system includes task and reminder management to ensure no follow-up is missed.
Call Center Integration: Connect with virtual PBX systems to automatically match incoming calls with customer records and initiate calls directly from the customer card.
Advanced Analytics & Reporting: Gain a deep understanding of your business with advanced data analysis and reporting tools that track key performance indicators and provide actionable insights.
Marketing Automation: Automate bulk email and SMS campaigns to easily communicate with customers and leads.
Integrated Preliminary Accounting: Manage financial activities, invoices, and offers within the same platform, reducing the need for separate software.
Mobile Access: Access and manage your business from anywhere, at any time, with the dedicated mobile application for iOS and Android devices.
About the Company:
Dinamik CRM is a product of DINAMIK360 YAZILIM ANONIM SIRKETI, a Turkish-based software company. Founded with the mission to solve common business challenges like corporate memory loss and inefficient processes, Dinamik CRM is committed to providing a reliable, affordable, and fully-featured solution. The company aims to expand its reach beyond Turkey and into the EMEA market.
Seller
DinamikCRMLanguages Supported
Arabic, Azerbaijani, German, English, Armenian, Georgian, Kazakh, Russian, Spanish, Turkish, Uzbek
Product Description
DinamikCRM is a comprehensive cloud-based Customer Relationship Management platform designed to streamline business operations by integrating various workflows into a single, user-friendly interface. It offers a suite of tools that enable businesses to manage customer relationships, sales processes, and support services efficiently, eliminating the need for multiple disparate applications.
Key Features and Functionality:
- Customer Relationship Management: Efficiently manage leads, existing customers, and associated companies by recording and organizing contact information, facilitating seamless communication and relationship building.
- Sales Management: Oversee the entire sales process with tools for professional proposal creation, call center automation, and order and dealer management, all within a single application.
- Customer Support Management: Integrate live chat applications and dynamic request forms into websites and applications to handle customer feedback, complaints, and inquiries effectively, while recording all incoming calls with virtual PBX support.
- Planning Management: Schedule and manage online appointments, reservations, and activities without the need for additional applications, allowing for streamlined planning and execution.
- Advanced Reporting and Analytics: Generate detailed reports and analyze data to gain insights into sales, marketing, and support activities, aiding in informed decision-making.
- Integration Capabilities: Seamlessly integrate with various third-party applications, enhancing functionality and ensuring compatibility with existing tools.
Primary Value and Solutions Provided:
DinamikCRM addresses the challenge of managing multiple business processes by consolidating them into a single platform, thereby enhancing efficiency and reducing operational complexity. It empowers businesses to optimize customer interactions, automate sales and marketing efforts, and provide superior support services. By offering a comprehensive suite of tools, DinamikCRM enables organizations to improve workflow, communication, and overall customer engagement, making it particularly beneficial for small to medium-sized businesses seeking to enhance their operational effectiveness.
Overview by
Sarp Uzer
