DigitalRX Reviews
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Ashley H
Pharmacist Intern
Pharmaceuticals
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
I like that I am able to sort a patient's medical history really easily in alphabetical order, or date order, or date written order. I am also able to see if it has been sold since the system is connected to the cashier system. Typing prescriptions was also very simple and straight forward. I like that we can customize our short codes into the program too. Review collected by and hosted on G2.com.
What do you dislike?
None! I wish CVS and other larger corporations used Digital RX. It is simple and easy to use. Review collected by and hosted on G2.com.
UP
User in Pharmaceuticals
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?
The system allows multiple portals and users to be open at no significant cost. Startup fee is very low and great for an independent pharmacy. Review collected by and hosted on G2.com.
What do you dislike?
Glitches in the system are very common. There are many pop up windows and settings that may not apply to your store that cause pop up fatigue. They happen so much, that the users get used to clicking through them, rendering them virtually useless. The system is widely updated, which at first may see like a great thing. However, with every update and new feature, it breaks and causes errors with a different feature. While sometimes, customer support may be very helpful, there are a frequent number of cases in which customer support is very lacking. Open ticket numbers may be created but never resolved. And support does not respond very quickly, which is very frustrating when patients are on the other end, waiting for answers. Review collected by and hosted on G2.com.
UP
User in Pharmaceuticals
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
It is somewhat easy and intuitive to learn the system with most functions being pretty self-explanatory. The allergy database is pretty comprehensive and does flag any possible cross-reactivities among the different drugs. Review collected by and hosted on G2.com.
What do you dislike?
It is very slow and freezes multiple times throughout the day, server goes down at least a couple times in 3-6 months, completely disabling the workflow of the pharmacy. All functions are quite still archaic, requiring the staff to carry out the tasks manually. Updates that increase features actually cause further issues; most pharmacists end up using the older version to approve meds. Glitches are rampant, causing minor mistakes on the Rx labels and excessive pop-up errors, and ultimately decrease overall productivity of the pharmacy. Review collected by and hosted on G2.com.
Rph. John Gendy G
Pharmacist
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
Fast, easy has all tabs on one screen, good customer service and improving Review collected by and hosted on G2.com.
What do you dislike?
Adding more feature to align with retail and long term and probably better education and training is necessary Review collected by and hosted on G2.com.
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