---
title: Deskero Reviews
meta_title: 'Deskero Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 64 reviews by the users' company size, role or industry to
  find out how Deskero works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 64
  scale: '5'
date_modified: '2026-08-09'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Deskero Reviews
**Vendor:** Nabra ltd  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 64
## About Deskero
Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satisfaction platform.




## Deskero Reviews
  ### 1. Support system that helps users manage multi-channel support queries, and track performance.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Nathan M. | Sales Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 04, 2019

**What do you like best about Deskero?**

Usability and adaptability make Deskero a keen answer for organizations in any industry, arranging work processes consistently and giving administrators a chance to focus on the main thing: fulfilling clients.

**What do you dislike about Deskero?**

Absence of a database interface with our BI devices. It makes them report instruments installed and takes into consideration information download yet must be done physically.


**Recommendations to others considering Deskero:**

In the event that you can't quantify your I.T. demands/episodes, how might you oversee them? Deskero enables you to gauge, with the goal that you can oversee. I analyzed a few arrangements previously attempting Deskero, and for value versus highlights, I observed Deskero to be our best fit

**What problems is Deskero solving and how is that benefiting you?**

Seamless integration with our past system made the progress simple on our clients and enabled us to develop and build up our group to serve the whole organization. Deskero's group had the ability to create answers for every one of the barricades we experienced in an expeditiously matter.

  ### 2. Solid but not perfect 

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2018

**What do you like best about Deskero?**

Helps manage clients in an easy to learn manner

**What do you dislike about Deskero?**

Lacks some features of competing products

**What problems is Deskero solving and how is that benefiting you?**

Client management 

**Official Response from Nicolò Canal:**

> Hello, thanks for your review. Which plan did you sign up for and which features are you missing exactly? You can find a full plan comparison on this page so you can choose the righe plan according to your needs: https://www.deskero.com/en/pricing/comparison

  ### 3. Fair product with innovation

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 12, 2017

**What do you like best about Deskero?**

Simple product easy for use, it was easy to use and help was provided in the event of an issue.

**What do you dislike about Deskero?**

The setup in the Infrastructure could be smoother, it all depends on managements expenditure they will put forth in a product 

**Recommendations to others considering Deskero:**

Its a very simple
And straight forward application to use

**What problems is Deskero solving and how is that benefiting you?**

Tracking, measure incidents, manage tracking for daily tasks and projects, provides good accountability 


## Deskero Discussions
  - [What is Deskero used for?](https://www.g2.com/discussions/what-is-deskero-used-for)

- [View Deskero pricing details and edition comparison](https://www.g2.com/products/deskero/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-14+06%3A48%3A26+-0500&secure%5Bsession_id%5D=3c2df0a0-f0ff-4948-a716-caa04fb78cd8&secure%5Btoken%5D=90d7ff2eaad051dbe0ee17216835527690517eb8a430a27d8613b356257ef870&format=llm_user)

## Deskero Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top Deskero Alternatives
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews)
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