--- title: Deskero Reviews meta_title: 'Deskero Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 64 reviews by the users' company size, role or industry to find out how Deskero works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 64 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Deskero Reviews **Vendor:** Nabra ltd **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 64 ## About Deskero Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satisfaction platform. ## Deskero Reviews ### 1. Solid but not perfect **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2018 **What do you like best about Deskero?** Helps manage clients in an easy to learn manner **What do you dislike about Deskero?** Lacks some features of competing products **What problems is Deskero solving and how is that benefiting you?** Client management **Official Response from Nicolò Canal:** > Hello, thanks for your review. Which plan did you sign up for and which features are you missing exactly? You can find a full plan comparison on this page so you can choose the righe plan according to your needs: https://www.deskero.com/en/pricing/comparison ### 2. It was wonderful software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2018 **What do you like best about Deskero?** I liked the quick response for the software **What do you dislike about Deskero?** Acully untill right now nothing ai apearing bad **What problems is Deskero solving and how is that benefiting you?** till now I'm still testing it ### 3. Helpdesk **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Deskero?** Seems to be a simple straight forward approach to ticketing. **What do you dislike about Deskero?** Not sure yet. Need to kick the tires more on it. **What problems is Deskero solving and how is that benefiting you?** Need ticketing solution. Can handle most types of requests. ### 4. Experience in this website **Rating:** 4.0/5.0 stars **Reviewed by:** Simone A. | scuola professionale, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2017 **What do you like best about Deskero?** I was very happy with this website. it's simple and dynamic, I can take advantage of many free features and satisfy the needs of my clients **What do you dislike about Deskero?** maybe some fuction for write and reply my contacts **What problems is Deskero solving and how is that benefiting you?** I create solutions for problems and defects of my customers' printers ### 5. Deskero Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Deskero?** Very simple to integrate and implement within an organization! One click reply to tickets, immediate conversion of chat sessions into tickets, simple email importing and social monitor features to track and compare competition. Great cloud based help desk support solution! **What do you dislike about Deskero?** Over the course of implementing and using Deskero - our team has yet to encounter any negatives. **What problems is Deskero solving and how is that benefiting you?** Organization of help desk tickets, time management and fully supporting our faculty, staff and students technical support needs. ### 6. Deskero review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Deskero?** Communication with our clients is consolidated into one easy to use channel. Centralized and easy to manage. I no longer work for the same company but if I were, I would still be using this software for years to come. **What do you dislike about Deskero?** Could use some improvements to the smartphone app setup. Mobile app requires more developments in the future. **What problems is Deskero solving and how is that benefiting you?** Organization for us was lacking in this area. This tool has allowed us to organize tickets both internally and externally with ease. ### 7. Fast and simple to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about Deskero?** Fast and simple to use. Great for a customer care fast to be configured and immediately ready **What do you dislike about Deskero?** The website does not state that customers are limited in the start plan **What problems is Deskero solving and how is that benefiting you?** Customer care and bug tickets ### 8. Fair product with innovation **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Deskero?** Simple product easy for use, it was easy to use and help was provided in the event of an issue. **What do you dislike about Deskero?** The setup in the Infrastructure could be smoother, it all depends on managements expenditure they will put forth in a product **Recommendations to others considering Deskero:** Its a very simple And straight forward application to use **What problems is Deskero solving and how is that benefiting you?** Tracking, measure incidents, manage tracking for daily tasks and projects, provides good accountability ### 9. I have had an outstanding experience using Deskero. **Rating:** 5.0/5.0 stars **Reviewed by:** patrick f. | Director of Operations, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2017 **What do you like best about Deskero?** The Deskero interface is easy to navigate and puts all of our pertinent information in front of me. I value the reporting side as well. **What do you dislike about Deskero?** I currently have no negative comments on Deskero. It fills our needs perfectly. **What problems is Deskero solving and how is that benefiting you?** We are able to track IT and Facility issues using Deskero. ### 10. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2017 **What do you like best about Deskero?** I love the interface of Deskero. Easy yo use and easy to learn. **What do you dislike about Deskero?** It's unfortunate that we can't have one or two agents more. **What problems is Deskero solving and how is that benefiting you?** Easy to track what we resolved and what is in need to be resolved with the other TI. ### 11. Good but needs work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Deskero?** The user funtionality and quick access to buttons **What do you dislike about Deskero?** Settings are not easy to find and make changes to **Recommendations to others considering Deskero:** Work with support for best setup **What problems is Deskero solving and how is that benefiting you?** Being able to access users remotely and trouble shoot issues ### 12. ticket system for starter **Rating:** 3.5/5.0 stars **Reviewed by:** Stefano C. | Titolare, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2017 **What do you like best about Deskero?** Management of customer questions, have everything under control **What do you dislike about Deskero?** the analysis part still seems a bit rough to me **What problems is Deskero solving and how is that benefiting you?** website management and customers' questions ### 13. Small Business Helpdesk Cloud Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2016 **What do you like best about Deskero?** Deskero is really an ideal cost effective Helpdesk platform that is hosted in the cloud. Using Deskero for one of my smaller clients as a trial run with no hickups, no installation or integration issues. The Reporting system on calls for clients are great with a fabulous Mobile Application for all my Agents on the move.. We will be moving Deskero into a production environment for all my supported clients. **What do you dislike about Deskero?** Using it a brief time, I can't seems to find anything that I dislike with this Platform. **Recommendations to others considering Deskero:** Fantastic low cost Helpdesk Platform with excellent room for your business to grow into the higher Tier packages on offer. **What problems is Deskero solving and how is that benefiting you?** Application and hardware support ### 14. Easy fast services **Rating:** 5.0/5.0 stars **Reviewed by:** Andre M. | Technical Support Engineer, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2016 **What do you like best about Deskero?** Easy fast services, quick solutions and friendly support **What do you dislike about Deskero?** Nothing at this stage, they have been great. They seem to have you covered and very professional at their approach to their clients. **Recommendations to others considering Deskero:** Jump now, they are quick to respond and friendly **What problems is Deskero solving and how is that benefiting you?** Management with customer service ## Deskero Discussions - [What is Deskero used for?](https://www.g2.com/discussions/what-is-deskero-used-for) - [View Deskero pricing details and edition comparison](https://www.g2.com/products/deskero/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+16%3A45%3A53+-0500&secure%5Bsession_id%5D=a39fe65a-e2e2-4cf2-8306-7257873c8f1d&secure%5Btoken%5D=3034042bd7f026d2f5ee97004c6268506e6ab1d285af5afba9415d167c895292&format=llm_user) ## Deskero Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization ## Top Deskero Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,576 reviews)